West Coast Metric Inc
4.6 (68)
24002 Frampton Ave, Harbor City, CA 90710
(310) 325-0005
westcoastmetric.com
Claimed
Service options
- In-store pickup
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Scott Sporry
6 days ago
I would like to say it has been a huge pleasure to deal with West Coast Metric. From the order placement to the communication while it was being processed and to the final email letting me know it has arrived. I will be sure to consider you guys again moving forward.
Melissa Turney
6 months ago
Have been using WCM for over 25 years- got to visit today from Florida, not expecting an impromptu tour, but it happened- what a great crew there. I have a new project and will not hesitate to order more parts through them! This is why they succeed! I was like a kid in a candy store. Thanks again for the great memories!
John Henshaw
2 months ago
I placed an order on Monday, and I received it by Tuesday afternoon, standard ground!Back in 1999 when I redid the top on my '67 convertible, the ONLY rear window seal that would work and fit properly with the original aluminum trim in place was WCM! All the other 'top name' vendors I tried were terrible, and wouldn't fit right. 25 years later, it's held up flawlessly with no signs of cracking. WCM seals are simply the best available!
Frank Klenk
9 months ago
Todd the CEO at West Coast Metric looks after customers the way us old timers are used to. I've talked to the lady that answers the phones as well as parts people, all knowledgeable and kind. They have the quality parts I need. I am doing 2 restorations simultaneously. You cant go wrong spending your money here!
Mr J
9 months ago
Great service!!! Spoke to Angel over here at WCM. When I reached out to the company he was very eager to help me find the unique part for my VW Bus. He did his research and I am please with the service. Ask for him if you need assistance. I'm sure he will be more the helpful. Thanks a bunch Angel!
K
7 months ago
I needed some help with some not normal questions. I reached out to Angel and customer tech.It s really hard these days to find customer service or a technician that will go beyond the call of duty to help a customer out. Not only did he go out of the way he sent me some pictures of his Volkswagen in regards to the location of some items I needed to know where they re. Located. On his own time!I don t know about you, but these days it s real hard to find someone that cares enough that goes out of their way to help a customer out.Angelo thank you very kindly. I greatly appreciate your brother. I hope you have a wonderful day.
Glenn Budde
9 months ago
Cannot speak highly enough for the service I received.This is our first bus and we need and will continue to need advice and helpAngel was awesome to deal with. Knowledgeable, professional and fun to talk to.Customer service for most are a thing of the past but with WCM it seems to be their standard.We will try to buy everything we can here.Thank youGlenn
Alan Neil
9 months ago
I ordered a windshield for my 75 beetle sedan from West Coast Metric. It arrived on time and was very well packaged. Due to a misunderstanding on my part, we had several emails back and forth. In the end with the patient help of Roxanne in the accounting department the matter was sorted out. Thank you so much! I will definitely shop here again, and will recommend West Coast Metric to anyone seeking VW parts.
holy diver
a year ago
I received a gift certificate for this company. It was misplaced and expired. I emailed the company 4 days after expiration with a copy of certificate asking if if they could honor it. 4 days after email and no reply.I called them regarding this issue and they said they would not honor it.I have been in the VW industry for 40 years and I have never experienced customer service at this poor level. I will not be ordering from them in the future.Since it won't let me reply to your response, I have to edit this..if i was weeks/months late I wouldn't have asked. But a few days.. way to take care of your customers and such great customer service this is exactly what I expected from your company. Guess my review was right on the money.
C Marshall
3 months ago
Very helpful. Good custom service and parts
John Snell
a year ago
The best company I have ever done business with. FEDEX lost my package and refused to reimburse me or make it right, WCM didn't even flinch. They shipped me a new one free of charge and even apologized for my inconvenience ( it wasn't their fault). These guys rock! They are the only place I will ever go to for my classic VW parts from now on. Great job everyone at WCM, especially Mike Hole for all your professionalism and understanding.
Mark DeAndrea
a year ago
I wanted to take a moment to tell how much I appreciate your customer service and expeditious shipping. I have been a VW owner for a very short time, and. I have purchased parts from another company who was far less helpful or Professional as West Coast Metric. You have earned my continued business.Mark DeAndrea
B H
a month ago
Great stock and excellent prices. Shipping is one of the fastest around. A++
Fernando Loza
5 months ago
Angel is the man.. helped me find what I needed for my ghia. Very knowledgeable and great attitude. I'll be back.
Owen
a year ago
So far so good, they have a wide range of products, and I got the best price on wheel bearings anyone can get. Only reason I m not rating five stars is I didn t get a confirmation email upon ordering. Not the biggest deal, but it is important to have for your records and so when taking a shot in the dark on a new vendor you d feel taken care of not forgotten or anything. I ve read a few one star reviews but I d like to think they ve made good on them nowadays. I ll definitely be ordering more, and perhaps soon I could give it five stars.
Jesus Sanchez
8 months ago
Customer service is top notch! They ship out same day which is awesome. Great parts and great quality. Thank you guys!
Marshall Schoen
10 months ago
I had very year specific tech questions, so I called WCM. Angel took the time to answer my questions thoroughly, even when they seemed silly. His knowledge and kindness will keep me coming back as a repeat customer. Thank you again!
Garry McNew
11 months ago
West Coast Metric, incI have purchased several items over the years and I have never been disappointed. Thank you for your great product and your customer interface.Sincerely,Garry McNewKokomo, Indiana
Matt Ryan
a year ago
Always heard this was the place for quality VW parts dating back to 2004 when I tore my car apart. I've been ordering parts over the past several months and they have been great to work with. Phone call is answered almost immediately by live personnel. Email inquiries about orders were responded to rapidly. Favors were provided according to specific order requests. Overall, a very good experience each time.
Jared Noland
a year ago
After spending 2 days explaining how the brand new brake part is built very very poorly and brake fluid pours onto the ground wsm sent me an ro number and asked me to return a pressure switch which would have cost me $6 to ship a $4 part back to them.Roxanne keep telling me to wait for a call that never came.These appear to be as poorly built as a very poor 3rd world country and would have never lasted on a classic VW.Do not buy part # 113-515G.There's something really wrong with this one from the factory.
OnCall Dumpsters
a year ago
Customer service was less than impressive. Contacted for shipment update after 2 weeks and was told "there not the shipper and there's nothing they can do-contact USPS if I needed more info. "Todd" from WCM let me know its Not there problem
Jason Smith
3 years ago
I ordered a bunch of assorted parts a couple weeks ago and when I went to install the wiper blades I ordered the set screw was stripped. I immediately emailed WCM to tell them but I was worried since over a week had passed since I received my order. I was pleasantly surprised when the GM responded with a two word email, "On it." Three days later (and at no charge to me) a USPS Priority Mail package showed up at my house in Florida with a replacement wiper blade.I've ordered parts from WCM for almost 30 years and have never been disappointed with the level of customer service I've received. First class organization!
Fred Thomson
a year ago
Incredible service. Within five working days, from the US to Australia, I had the bits I ordered for my 1965 'Splitty' Bus, in hand and ready to fit. So polite and accurately swift...IMPRESSIVE !!!!!
Jason Nelms
3 years ago
If you're driving distance from this place it's a godsend for classic VW owners. I have a 71 type 2 campmobile and they have a fantastic selection of parts for me. The price is always fair. Will call is free and super easy to pick up. My only gripe with the place is that if you buy their own manufactured products from other companies they usually come with instructions whereas when you buy the part directly from them they do not have instructions. Maybe that's just my experience, but I've made quite a few purchases. Regardless I will return time and time again
tim s
3 years ago
They used to be really good a long time ago. I ordered some items from them and they did not match the pictures on the website. It was basically their mistake and I know things happen. I got them to send me a return label. It took them a little bit of time to refund me . I had to remind them. The worst part is they shorted me money back for something that was there mistake.I'm not impressed with their customer service. I used to deal with them years ago with a wholesale account and they were always really good. So I am not sure what has happened with this place.
P Kane
4 years ago
I m restoring a 1972 Super Beetle. It is important to me to use high quality, certain to fit parts in my build. So I turned to West Coast Metric. The level of care I received from Todd and Greg was outstanding. Every part I received was exactly correct and they made sure I got everything I needed and nothing I didn t. And the value is tremendous. WCM is not the cheapest, but quality never is. I recommend West Coast Metric without reservation.
Heidi Sharits
3 years ago
I ordered window cranks for my 71' ghia coupe. I placed my order online and BAM! A couple days in transit and ready to install. Very prompt service and easy to order online with great pics of their available parts. Keep up the great work!! Be kind and stay sane!
John Smith
2 years ago
Fantastic experience every time with this company. They are knowledgeable, friendly, responsive with great products and seem to have all the parts i can't find anywhere else!. My first call whenever i need anything.
James Richards
7 years ago
Poor business practices and a "don't care" attitude. I drove up from San Diego to West Coast Metric to pick up a $1500 order after having already spent over $500+ a few months ago. I brought with me a seat cover and padding still in the original UNOPENED boxes which I erroneously purchased for a bench seat VW bus when what I needed was for a walk through bus. Despite the fact that I was picking up a large order and indicated my intention to order quite a bit more items once my restoration moved from the exterior to the interior of my bus, they would not allow my return without a 50% restocking fee!! This was for items factory sealed in the boxes that they could have immediately resold for full price!! The counter guy didn't even want to ask management about the return because he said "It would make him look bad". After prodding him he went into the back and returned after awhile to say that the owner would offer me the 50% restocking fee. I immediately cancelled my $1500 order, said thanks and left. They acted like they could care less. I then made the 1 hour drive over to Wolfsburg West in Corona where I purchased over $1600 worth of items. The guy at the counter could not have been more friendly and accommodating with his time and I plan on returning for the rest of my restoration. So basically stay away from West Coast Metric! They have no problem losing all your business once they've squeezed their nickel out of you! Very short sighted!
Brad Taylor
3 years ago
Wonderful and fast customer service. Other VW suppliers could learn from how they handle existing or future customers. I remain pleased with this company. Thank You West Coast Metric Inc