NAPA Auto Parts RBL - Grass Valley

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Go Fast
2 months ago
Great store. Best selection of parts. Very helpful

  Pitster pro Hill
a month ago
Always helpful and staff is friendly wish the auburn stores were like this

  Jessie Bidart
a year ago
I stopped by early on a very rainy morning for new windshield wiper blades. They checked to make sure I purchased the right size, they went outside with me to install them in the rain, they took all of the garbage and old blades back inside to dispose of them, and they even offered me a cupcake! Wonderful service.

  Megan Talley
9 months ago
Went right in and ask for the part I needed. They had it in stock and gave me a great price. Customer services here is awesome and very professional.

  Richard Clark
a month ago
Great service super cool collection of motorbikes

  Riebes Auto
5 years ago
Nice and helpful staff. Very knowledgeable. Best part store in the county.

  Matthew Chamberlain
2 years ago
I needed new bushings for a very old trailer. They spent 45 minutes trying to find the right ones, searching stock, pouring over the computer and paper catalogs as thick as the Los Angeles phone book. They just didn't exist any more. The parts guy finally brought me some bushings that I could modify quite satisfactorily. Total price $15. This is the best parts place I've ever been to. I shop exclusively here for auto parts.

  UanLiLRaS
a month ago
Fast and great customer service

  Scott Vickers (scotrick)
10 months ago
A salesperson helped me find the right tubing to fix the windshield washer hoses on my car, when the manufacturer s ones were turning to dust! Thank you!

  Mary mellen Mahoney
2 years ago
Yesterday I purchased a Product from your store. A very friendly and helpful clerk answered a few minor questions for me.Today I attempted to use this product on my car. However there were numerous questions I had NOT gotten answers for nor were they in the owner s manual.I called your store and a clerk (Jerry) was unable to answer my questions. He finally asked me to wait while he went to get a copy of the product off the shelf. He began trying to answer questions and when he could not, he rudely said, why don t you just bring the product back to the store!!! I then asked to speak to the manager . He also could not answer the questions and was not the least bit interested in trying to help and hung up.By the way; the product was a trickle charger! And I am the recent widow of John Post. Have a nice day!

  Brian Redfield
2 years ago
Very knowledgeable staff, friendly and genuinely care about trying to get you what you need. Ive been in multiple times to just chat up the staff to ask questions and get advice. Not pushy nor commissioned based. The go to store for auto parts

  Denise Monahan
a year ago
Reeves was great ...I asked for some help and a very nice guy looked up what I needed..brought it to the register and even asked if I needed it carried to my car!!Always have good customer service at Reebes...

  Jon Ten
a year ago
Worst service ever had. I wanted a drag link and tie rod ends. The arrogant worker said they were the same part. Called mechanic who told him they weren t. Over priced three times parts geek

  JOE Rock
10 months ago
Helpfully courteous and pleasant staff not the most knowledgeable but atleast they were trying .

  AdamatronBear
7 months ago
Extremely helpful. Many parts in stock. Fair prices.

  Devdev devdev
4 years ago
Good variety. Mostly good advise as well, allthough it really depends on who is behind the counter.. so if your not a knowledgeable mechanic and you are in need of advise it's always a good idea to do some research and double check what you've been advised to do..If you take initiative and call around to price what it is that you are looking for they will most times price match or do better.. so it might be worth your while to do so.

  Travis Priester
5 years ago
Was very helpful! Was able to order a odd part and get it in on Sunday before Christmas so I did NOT have to wait 3 extra days. Thanks for putting a rush on this matter. Also the type of transmission in my VW van takes a expensive special fluid, y'all had it priced a little less than competition stores, in which I was able to purchase all I needed. New to California, new to grass valley, I now have my new part house

  Gerasimos Christoforatos
2 years ago
I walk in to this joint to get some DEF fluid for my Chevy and walk to the back counter to ask how big the DEF tank is. This really young kid asks to help and when I ask him the question his reply is can t you just google it. Yeah I could, but I came in to use you services buddy. This kid needs to learn some manners and what it means to offer customer service. It s the last time I ever go back to this place. There are other businesses in the area that would be more than happy to help me out. And to think I ve been a fan of Napa auto all these years. In truth, it s really just about who s working the show. There are good and bad everywhere. That s a good lesson.

  Vilina Hutter
6 years ago
Very friendly and helpful staff. When I buy parts there, they are willing to come outside and look at car to verify some nuance or other that I don't know (4 or 6 cylinder? LX? Who knows?). The store is clean and light and adequately staffed. You leave the store feeling helped. And that's good.

  Momma Bear
8 months ago
Great customer service, very helpful. Good parts

  Michael Watkins
6 years ago
Very clean, accommodating inventory and friendly, knowledgeable staff. A very long history in the area which means something. If you need it, being budget minded to top shelf, they will either have it in stock, same day inter-store ship it or have the product available to the costumer the next day most of the time.

  Paul Smith
5 years ago
Helpful, knowledgeable workers. Good selection. Quick turn around on special order parts. As an added bonus, the Grass Valley store has an amazing, fun collection of beautifully restored mini bikes and go carts.

  Bryce Stejskal
5 years ago
Super helpful staff. Needed a suspect battery tested to make sure the alternator wasn't the issue. They were nice, cam out and tested it quickly, and confirmed it was the battery.I shopped around online, the AGM style battery I was opting for was ten bucks less at Napa than Amazon, batteries plus, and others so the price was great!

  J C
2 years ago
This is a classic auto parts store with lots of workers who can direct you to the parts, or order them for you. Beautiful displays of old scooters and other motor vehicles. A little pricier than the typical auto parts stores but they usually have what you need

  Leah Montelius
3 years ago
I tried to go here twice, first time my s/o bought a part for his car and the second box which was necessary to put it together was not given to us so we had to go back again to get the right stuff. Second time I went to get brake pads and roters for my front tires, I was very specific with what kind of car all the details ect and what I needed. They gave me the wrong parts that I wouldn't have been able to use even if I wanted to.

  Lori Cohen
3 years ago
A great selection of auto parts and anything you might need for your car. The staff was SUPER helpful and went out of their way to help me find what I needed. I am not an auto mechanic and I need honest help when I go in a place like that. They were great!

  Gregory Cavallaro
6 years ago
This NAPA retailer is second to none in Nevada County, and they have many stores across the region.Usually, they have or can order any part you need. Their customer service is awesome and the rapport you can build with the employees is always worth it.I go here and Parts 4 Imports for all of my automotive needs. The auto part chain stores aren't worth visiting, unless it's an emergency.Give them a try, you won't regret it.

  Chris Skjellyfetti
2 years ago
The workers in the back are incredibly rude and seem to take joy in refusing to offer help or basic info. Sometimes this is the only shop in town that carries what I m needing for my classic car. All other times, I go somewhere else.

  Kat Brenton
2 years ago
The shop in grass valley was out of the item I needed but offered to call their nevada city store who did have it. When I got there they had it sitting in back waiting for me. Great customer service.

  Josh Burns
7 years ago
I feel a little bad for giving such a bad review, because most of the employees are very nice and helpful. But it just so happens that I got the rudest employee at the back counter who(without going into it) insisted I was a liar.Definitely not going back as we have much nicer auto shops in town.