Certified Automotive Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Christoph Utterback
2 months ago
Best mechanics I ve known. I ve been going to Certified Auto for many years with many different vehicles. Ed knows his stuff and you ll receive service with a smile.

  Ashley R
6 months ago
Please don't bring your car here. I took mine in for a coolant leak ($900 fix somehow for a "water pump housing") and left with a clanking engine and a check engine light reading for four codes. I brought it in to see what they had done wrong and they said it was a system error. They turned the light off manually and lied to my face about the issues they caused. Save your time and money and do not come here. After talking to others, it turns out they are well known for this. Took my car elsewhere and was assured my coolant leak was not fixed, the water pump housing was not the issue, and all the codes popping up and sounds coming from my engine were indeed caused by these guys. Unfortunately now I have to take action to escalate this only causing more stress and time.

  Dan Nyman
6 months ago
Trustworthy, professional, and friendly. Couldn't ask for a better mechanic. I use them whenever I cannot make the aervice or repairs myself. They are the best.

  Penny
a year ago
We have used this shop for many years, apparently it is now under new management. Brought one of the cars in for smog certification., but day before appt check engine light came on, we were told to bring it in anyway. We were charged $65 just to plug in the code reader, Auto Zone does for free we found out later. Were never charged this before in similar situations. Were then told 2 parts needed replacement to pass smog and were verbally quoted a cost of $300 parts and labor. Jay said he was going to order the parts.Drove the car for a few days. Check engine light never came back on. Called Jay and he told me that parts were going to be over $500, who knows what the labor was going to be at their shop rates. Decided to take it to Auto Zone to do the FREE test and all monitors were just fine. Took it over to a different Smog Shop and it passed with flying colors. Moral of the story, this shop is not what it used to be when Scott was there (he's at Plaza now in NC), gut feeling was not a good one and we were right.Service: Auto maintenance

  Eric Laplante
11 months ago
Saved me from making a big mistake. kinda wish a local dealer had another vehicle I want to buy so I could he them do another pre purchase inspection for me. y'all check these guys out. Very honest people at this shop.Service: Vehicle InspectionService: Vehicle Inspection

  Rhiannon Hanson
a year ago
I want to start by saying this shop admitted they didn't have the time to do the work I needed done and I do respect that honesty. What I don't respect is getting my car back in a worse shape than what I gave to them. After picking up my car I went home and could not get it into park. Suddenly reverse was park. Called the shop and they had me drive back up to check it out. The tech looked inside the car at my gear shift for 10 seconds and just told me it was worn out and I'd have to replace the whole thing even though my gear shift was solid when I brought the vehicle in. It's taken me a week, and renting a car to get to and from work, to have the time to figure out what the actual problem is but they broke the top of the bolt that connects my gear shift to the transmission off and it can't go into park because it's not properly attached. It's perfectly acceptable to not have the man power to do a job but to return a car broken, not have the technician properly diagnose the problem, and have the customer find the problem and find some else to fix it is disappointing to say the least. I shouldn't be punished for having my car looked at. They're clearly under staffed and have no care for new clients so unless you're established with this family don't bring your car here. I have better video of the break but unfortunately Google review won't let me upload.Service: Electrical

  Ryan Ward
4 months ago
Amazing shop. Best service and quality of work in the area

  Marie-Claire Starr
2 years ago
Went to get my truck smog checked and was amazed that, even though I was 15 minutes early, they got my truck right in. It is probably the shortest wait I have had in all the years I have had to get my vehicle smog checked. The only suggestion I have is that better arrangements be made for people waiting for their vehicle, especially for senior citizens. I saw only 1 chair inside though there were 2 chairs outside under an umbrella but sitting in the heat is hard on older people. Either a bigger umbrella and/or a circulating fan would improve the situation.

  Tom Minch
8 months ago
They have a new person in the front. A great change! Been going to this place since it opened. Reasonable, fair, and honest!

  Katelyn Nelson-Mitchell
3 years ago
Great service! Came in with a bad AC compressor on my 2006 Mustang. I was on a bit of a time crunch and they were able to fit me in the next day and repaired the AC in one day. Fair prices and very knowledgeable. I would recommend.

  Paul McGowan
4 years ago
I needed to get all 4 of my Struts replaced on a 2006 Lexus GS300 with 260k+ miles on it.I heard many Great things about Certified Automotive so I decided to bring my car there.Ed and Scott were there to assist and went over all of the expectations.I was assuming it would be a 2 day job and planned for it, however they were able to complete the entire job in one day.I highly recommend Certified Automotive for any of your car repairs and will definitely be going back to them as needed.

  300 lb Gorilla
3 years ago
Went and had a power steering pump replaced. The labor was more then the parts. I was charged with a hey your power steering is leaking inspection....yeah, thank you it was the reason I brought it in.Lastly they kept the vehicle for an extra day and didn't decide to call me to let me know what was going on.Now we will see if the work was good.

  Tamara Luckinbill
a year ago
Very pleased with their service over the years. My whole family uses this location for our vehicle maintenance and repair. Fair prices. Timely routine.

  Lisa Gillard
7 years ago
I've had nothing but positive experiences here. When I moved here I had a pretty rusted out trailblazer and they were always quick, courteous, and the bill is less than what they quoted. I have only gone back to certified auto since I found them.I had visited 5 other mechanics before finding Scott and ed. All of the others were rude and condescending, and wanted to upcharge for maintenance due to the rust. (I'm from Michigan, rust is inevitable with the long harsh winters there) example: charge $15 for every rusted bolt removed in addition to labor fees.

  Allison Rapp
7 years ago
Mechanics are good, never had a problem with a repair. But the thing is, these days there are lots of good mechanics around, and in the Age of the Impersonal Internet, it's all about customer service.So, my husband and I thought this was a great shop until they put Scott on the front desk; since then, our customer experience has gotten worse and worse. He seems to have no people skills and is unable to speak to me as an intelligent human being. I can't say it's about women because today he talked down to my husband to such a degree that my husband blew up and I almost never see him pushed to that point by anyone, for any reason.As of now, I'm looking for a new shop.

  John Isaeff
3 years ago
I always can count on Certified Automotive. When other shops want to put me off for a couple of weeks, Ed and his crew have always been accommodating to my needs, sometimes at the last minute. Always repaired right the first time, and I'll continue to refer them to my friends.Services: Transmission, Tires, Steering & suspension repair, General repairs & maintenance, Electrical, Auto engine diagnostic, Engine repair, Wheel alignment, Brakes, Air conditioning, Oil changeServices: Transmission, Tires, Steering & suspension repair, General repairs & maintenance, Electrical, Auto engine diagnostic, Engine repair, Wheel alignment, Brakes, Air conditioning, Oil change

  anthony hoyt
7 years ago
Took my truck in to get a window motor replaced. Several days later, I get a call that it didn't need replaced and to come pick it up. $260 bill for a switch on my center console to get replaced. I had $40 stolen from my truck, got into an argument with the shop owner about it, after which he handed me $40. I know he didn't take it, but I know for a fact it was taken, because there was an ATM receipt with the money that I had just withdrawn and left in my vehicle on accident when I dropped it off. I was going to keep my mouth shut about this, but then..And then the kicker: about a month later, my window motor goes out completely with the window stuck down, in the middle of the rain season. Between paychecks, and having already spent a few hundred dollars on the problem, there's no way I can afford to have this issue fixed (AGAIN). So I came here to vent over the mold I now have building up in my truck.Don't take your vehicles here.

  Bruce Ware
3 years ago
Great customer service and prices. Scott and his crew have done service on both of my vehicles and have always come through for me! I highly recommend them!Services: Exhaust, General repairs & maintenanceServices: Exhaust, General repairs & maintenance

  LennyandCheryl Richardson
11 years ago
We were a new military family to the area when I met Ed Mortara at a couple NU soccer games. Ed's commitment to his sons and their interest impressed me. Then my truck had unexpected troubles; I went to the closest repair shop and was instantly relieved when Ed walked up to the counter. I knew that a man with such high family values must apply a high standards to his business. For three years now I have taken our families vehicles, vehicles driven by my teenage sons, to Ed Mortara with confidence.

  Lee W
10 years ago
I have a hot rod with a new after market a/c. Ed and his crew did a great job of charging it,explaining what they did, and what I need to watch-out for with a new system in an older car. Fast and courteous.

  Teighlor Anderson
7 years ago
Looked at my issue in a timely manner however I am giving two stars because my radiator cap was not put on again when they were done- three days later I looked under the hood and found it tucked in under the hood, extremely careless mistake on their part that could have been very bad.

  Jim Heard
3 years ago
Very personal service. Bill always friendly and does the job correctly and reasonable rates. He cares about your car.

  Tim Smith
2 years ago
These guys tried to charge me $300 for an Oil change and pretended they replaced a sensor. I'll never go back. Feel free to ask me for my story.Services: Electrical repair, Engine repair, Oil changeServices: Electrical repair, Engine repair, Oil change

  Vickie Gutierrez
8 months ago
Hey guys! Thank you so much for everything. You da best!!

  matt johnson
2 years ago
They were quick, got me in same day for a smog check and were very friendly.

  M
3 years ago
Positive experience both times I have brought my car in. Great automotive shop that I would recommend.

  Greg Dunton
6 years ago
Great service very friendly staff a comedy accommodated us right away and very fairly priced. Highly recommend Scott the owner is the best to work with.

  Cale Hoddy
3 years ago
The only mechanic in town I trust. My whole family uses them. Ed is a kind man, and always has a joke up his sleeve and a twinkle in his eye.

  Tom Petitt
2 years ago
This is the place to go to get a smog check done! Fast service, easy folks to work with.

  Kari Parker
3 years ago
Honest, polite, and great mechanics!!.i would go there again if i need to