AAA Grass Valley Branch

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Cathi M
2 weeks ago
What a wonderful experience, no longer having to stand in line to wait for an available CSAA person to renew our truck registration tags. Chairs are provided, and the wait was not long at all. Very good customer service.

  George Beatty
3 months ago
Wonderful people working in there. They help me every time I go in with my registration and insurance needs. Thank you guys.

  Bia Navarro
3 months ago
DMV services for AAA members in this location are super helpful and efficient. Rightly recommend.

  Mary Brooding
8 months ago
Love the AAA at Grass Valley. They really know there business for DMV transactions for transferring ownership/paying renewal fees. I always go there first before I head to DMV. Well worth the Membership fee.

  laceyrae82
7 months ago
Ivan (Insurance Agent) was quick, knowledgeable, and easy to deal with.Ardyn (DMV) helpful, kind, knowledgeable.Both went above and beyond and made for a great customer experience.

  Daniel Meyers
a year ago
I have AAA and they are the best, really good customer service, very respectfully and all of the employees definitely care about their Customers. Thank you for all your help and support. It's awesome you don't have to go to the DMV anymore for anything if you have AAA.

  karen yates
9 months ago
Everyone's so wonderful and helpful, Never have I ever had a bad experience. Always greeted with a smile and a "How may I help you" Even the people that are not helping you ,will give you a smile. Thank you for all your hard work.

  Shannon Van Dusen
a year ago
Have been members for many years.Brought young family member hoping for polite understanding help with first DMV transfer, Registration and Insurance transaction for his new vehicle.Instead of a positive learning experience, we were subjected to disingenuous female staff at the window. Staff were rude and short with us, and would not simply walk him through it and allow questions. No line behind us, so we were not holding anyone up.No one available to help with Insurance policy transfer.This was our second time in a week trying to get help.Both times we had to walk away and go to DMV.Instead of being able to sit with or even talk to an agent to increase policy benefits, we had to sit outside in our vehicle and call the number they gave us on a business card to obtain an updated policy.DMV was very helpful and honored our request.We won't be back again to this AAA office.Ladies behind the counter are unhappy, unprofessional, impatient and rude.No help at all, and ruined a young man's first experiences with handling his transfer.

  Tony Sauer
11 months ago
The staff here are great but AAA has very few maps these days and the tow service has been almost useless, as they try to find reasons not to cover towing and have long waits. After 45 years as a member, I m about to throw in the towel.

  Samantha H
2 months ago
Matthew is the BEST. Very patient, knowledgeable and thoughtful.

  Sammy Jay
11 months ago
The staff at AAA is wonderful, and in my experience the wait time is usually minimal. If you're a AAA member you can do almost everything you can do at the DMV except for renewing a driver's license.

  Nathan Anglin
a year ago
Way better than DMV and the staff is all so nice. Although my last visit in, I didn t get to work with my favorite AAA staff (Mary - you re the best!) the gentleman that did help was awesome. Everyone at this branch deserves a raise. Thank you

  Jaeden
a year ago
I had a great experience at AAA in Grass Valley. I was in and out in less than 30 minutes, and the staff was very friendly and helpful. I would definitely recommend this location to anyone who needs AAA services.

  John Baas
3 months ago
The people in the dmv part very very helpful

  B C
9 months ago
If you have AAA Insurance in Grass ValleyThey support Triple M towing in Grass ValleyTriple M towing is a Predatorial company who extorts locals. Thank you for your replyI sent you the information you requested Please return my call recording this Malpractice by Triple M Towing so we can resolve this

  Maxx Hudec
2 years ago
Today for our DMV needs Mary was super helpful and got our vehicle transfer handled in a few minutes. She was really pleasant the whole time, made some funny comments and was a real joy to work with. She even got the seler new cards issued free of charge. Thanks Mary!!

  Michael Wahl
2 years ago
So much faster and more efficient than going to the D M V. Their kind smiling and try to actually help with a problem when they can. The only reason I didn't give them five stars is that they usually only put two people behind the window to help when they actually need three. If they had three people behind the window to help when the line is long they would have definitely gotten five stars.

  Liz King
3 years ago
I recently went in to pay the registration fees for my car. I was really happy to see that they were social distancing and that everyone was wearing a mask. The line moved fairly quickly because, after there were four of us in line, they added another customer service person. She was very friendly and we completed the task quickly.

  Kenneth E. Doty Jr.
a year ago
Very polite, handled the DMV part and Ins very well. Even when the agent was corrected by a regulation rule, no problem. Nice people there.

  Bob Murphy
3 years ago
I drive by dmv and there was a line around the building. Then I remembered AAA does dmv business. Headed over and there were 6 people in line. They were screening people prior to inviting us in. The wait time was short. The staff were very nice and knew exactly what they were doing. Super fast, super convenient. It pays to be a member of AAA .That's for sure.

  David Cook
8 months ago
Always helpful and courteous. The office is well kept and comfortable. Amazing service.

  Kerry Adams
4 years ago
Went into here for passport photos thinking this was going to take all day, like the DMV, without an appointment. The difference between gov workers and private sector workers proved itself again. Kim had us in and out in a flash. Fast and friendly service is amazing.

  Tom Contratto
3 years ago
I am extremely unhappy with AAA at this point. I received my auto renewal and they raised the premium 12% and I have never had an accident or a ticket since I was 23 and I'm 77 now. Will be searching other companies whose rates reflect my driving record. Doesn't sound like AAA is non profit any longer and I have been with them for over 50 years.

  Nicola Head
2 years ago
September 2021 updateThis office is a sad shadow of what AAA membership used to provide.Yesterday there was a single person at the membership/dmv window and the line was long, including frail, elderly and disabled folk.One employee engaged at length with a customer that she knew, 10 minutes in fact, while the line grew. She may have been dealing with his issues all that time, but it certainly didnt feel that way for those of us standing in line. They complained about masks and vaccines ..... again, it was impossible to tell who was actually saying what, but please .... please try to look as though you care about your paying members standing in line!I'm a AAA member for decades, but this kind of thing sours my loyalty.

  Betsey Lekan
a year ago
Great Office. Helpful Staff. My wait time was very short. Avoid peak times if you can.

  Karen Todd
2 years ago
Worst experience at a AAA office on 6/2/21 on Dorsey lane. Went for DMV service to renew registration. Purposely went after lunchtime hoping for more expedient service. DMV window is also where people conduct signing up for AAA services. One employee at window having extensive conversation with an obnoxious man who wanted to tell her and anyone around about his life story. When I entered office there was no one else in line, but 30 minutes later I was still in line behind this man. An employee who had been there for 3 weeks per his conversation with the man in line came past me. I am 72 years old and the office was stifling hot. No air conditioning blowing. I have a mask on and all the employee could say to me when I complained about heat was that he had to be there all day with a mask on! Finally another employee I assume just came back from lunch break in late afternoon opened other window. I was done in 5 minutes and rude man was still at window spewing his story. Will go down to Auburn AAA next time and hope for better service. Have been a AAA member since 1969.

  James Delgado (JD)
3 years ago
Good service. So much more convenient than the DMV. No crazy lines to stand in and no 50 people to have to. Wait behind. AAA i a blessing and heaven compared to DMV. Great costumer service with knowledgable staff

  Michael Watkins
4 years ago
The first time I ever walked into this building, I noticed at first that the line was to the door, longer wait time then the local DMV office. The sad part of it was that I was there to take care of car insurance needs and had to wait behind people there for "State Services", I.E: DMV. I also noticed how hot they keep their lobby/Line area. The closer that I got to the employees counter, the cooler it was becoming. Made it even more of a blessing to finally make it to the employees counter.

  Arthur Ellis
3 years ago
AAA is always easier than DMV. Demand is higher now so there is some wait time. There being extra cautious with covid, good for us. Small town friendly staff.

  Mei
8 months ago
Nice, friendly and definitely beats having to to go to DMV