Walmart Auto Care Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sheila Clausen
3 months ago
They , as Walmart ALWAYS does , did get the tires we ordered only they said they didn t , cuz they were shipped as well, BIG ROUND MICHELIN 4X4TIRES SO THEY EA HAD A SHIPPING LABEL STUCK TO THEM! The manager saw only one with my name and couldn t put 2 N 2 together - so they canceled my apt , BEFORE we even got there - my auto mechanic saved our Xmas holiday by picking them up FOR us & taking them to a Tire shop for alignment etc ! FIX AUTO BTW , don t care what you need these people are TOP & I mean TOP NOTCH GO BEYOND WHAT IS REQUIRED, COMPANY . I love Walmart & they will forever have my loyalty- the Auto center however , needs to step aside , let me see for 3 weeks & it will be running tops & the team happy !

  Jay ONeal
3 years ago
Fully staffed but only one person has a register number. Jimmy the ASM came by but didn t help, and has no pulse on his shop or employees. This ... is ... bad. Really bad experience when 10+ auto shops are right down the street.

  Amanda Vasquez
8 months ago
Robert one of the Manager's is absolutely amazing! He is above and beyond customer service and really helped us troubleshoot and get taken care of all the way with our tires. We will always drive to this location to ensure we book our appointments with him specifically.

  Raul Lopez
6 months ago
STAY AWAY! Awful, Awful, Awful customer service. Called to see if they can put tires on a 5th trailer and they said no problem. Order the tires and make an appointment. Call to make sure the tires are in, no one answers the phone so I drive over and make sure the tires are there. But the guy says not sure if they can do it but come a half hour early to make sure they have the time. Get there an hour early and they tell me we don't work on 5th wheel trailers. OMFG! Are you kidding me! We packed up our trailer the night before and missed an event due to these guys. Terrible! STAY AWAY!

  Sheila R
a year ago
I wouldn't even give one star if I could!! How can I use their business if the Tire Center or Automotive Dept. NEVER ANSWER their phones. I've tried calling ALL week at different times, still could not get a hold of them! I'm not giving my business to them if I can't get a hold of them!! What would happen if I took my vehicle there and I had questions or concerns??? Nope!! Taking my business elsewhere. What a waste of my time calling!!

  Dan Saueressig
a year ago
Had a tire get shredded on the 101 and got a tow to this spot. They had the right tire in stock to replace at a reasonable price. Staff was super friendly and made the experience smooth. Shoutout to Carlos and the full staff for getting us back on the road safely!

  Rich Menefee
a year ago
The very idea of trying to get tires ordered from WalMart online is a painful process if I'm being kind.Inept and painful barely covers it.You stand a better chance of success if you give up even trying.I'd rather gargle glass bits.

  Christine Armstrong
9 months ago
I like the way they work together, teamwork, nice and pleasant. The cost wasn t outrageous and it didn t take too long. Loved good service .

  Amandeep Singh
2 years ago
Went for an oil change and they recommend for air filter too.(Had done synthetic oil change finished in hour and half) Though they said it can take 2 and 1/2 hours. They only had 2 people but eventually someone else came so they did it quicker.Service: Oil changeService: Oil change

  Marbella Barrios
8 months ago
Horrible service!!! They don t answer their phones so I decided to walk in and even that I didn t get any help!! They made wait about 30 minutes and employee forgot about me and went to the next customer!!

  Joanne Beltran
5 years ago
Friendly service and was ready around the time he said it would be. Car feels smoother and stronger than ever after high mileage oil change new air filter, new wipers and tire rotation. Car has past 200k and expecting my Pilot to go another 200k.! But I'm gonna only give 4 's cuz I wanted the fuel system flushed I was told it wasn't available.

  Kris Snook
2 years ago
I ordered tires from Walmart tire center online. It quoted me 5 days to deliver them to the Gilroy Walmart. 5 days later I got a text they were delayed. Over the next 4 weeks I called the Gilroy Walmart tire center no less than 5 times and each time no one ever picked up. The computer put me on hold until it times out then hung up on me. 5 weeks after ordering I canceled the order and took my business elsewhere.

  toney crutcher
5 years ago
This is experience was terrible. When calling on the other day I got a totally different informative vibrant personality, and that is what made us drive here for our tires. But, when we got here it was a totally different experience. We were immediately introduced to terrible customer service and a terrible attitude. Every question we asked was responded with an attitude as well as no information regarding what we were asking. The employee was very rude, no customer service skills, and combative. He even spoke rudely to his coworker/employee. WE WILL NOT RETURN HERE FOR ANY SERVICES!

  Tyler Smith
5 years ago
One of the worst automotive experiences I ve ever had. And that includes car accidents. Ordered tires a week before, no one could find them. Literally only one guy on register and one guy doing actual work. Wait time to have 4 tires put on was 5+ hours. Two guys working were reasonably polite. But whoever manages the auto center isn t trying very hard.

  Robert T Ortega
5 years ago
I've got mixed feelings about my experience here, only because a simple oil change that was supposed to be done in about an hour, took over 4 hours and they never even tried to apologize.. Their lucky that I didn't cause a disturbance and get myself 86ed from the place.

  Ponchote Gomez
4 years ago
3 hr wait time to get a simple oil service done with only 1 car in the bay, and I was second in line. Why? I asked if I could help them because it seemed like they needed someone to manage them.

  Brian Mckenzie
5 years ago
Never have I had worse service or felt disappointed with what I purchased.I used to work at the Walmart TLE in Livermore for 2 years. I understand how stamped and outright busy you can get.No excuse! This TLE is completely understaffed to the point my oil change was 4 hours.When they were finished doing whatever they were doing, my oil filter wasn t changed, my oil was half a quart over filled and my tires were deflated to 26 pounds in the front and 32 in the rear.After all that was done they couldn t process my gift card I had just purchased in store and were mad at me because I didn t have any other way to pay but with the gift card.Notes:-Staff and supply your employees with what they need including coworkers.-Stop hard selling gift cards you can t accept.-Do Not Sell this as a Premium Oil change if you cannot complete services and in a timely matter.

  Janet Lee
4 years ago
People are really nice and the prices are good. However, you don't pay a lot because the service isn't there. There is a few people doing the work of a lot of people. Expect to wait or come back another day. Come early and be prepared to wait or have a ride.

  Leza Spearman
5 years ago
Customer service izzy was very nice and efficient at assisting those of us in line. However they dont have the wrench to change the oil filter on a Mercedes so unfortunately they couldn't change my oil.

  Ravi Sankar Menon
5 years ago
Less expensive, but you need plenty of time and patience. These folks are slow and the auto shop does not have enough workers. I see an issue with accountability too.. no one here to address the concerns of the customers..My experience at gilroy Walmart.

  Anis Elmalti
10 months ago
The worst experience I have ever had with Walmart in this location, they are rude and not professional and I will never bring my car here again.

  Luis Juarez
4 years ago
walk-in to change the oil and the only thing they told me 4-5 hours for the change had many appointments, the next day wak-in again and the response same to 3-4 hours for the change could not even schedule an appointment .. will they be lazy or do not really care about their work?

  Penny Potter
3 years ago
TI take my three vehicles for oil changes and got tires on one of my trucks. They do good service wish they had more when they're busy. Prices are right.

  Manda Ramirez
5 years ago
Price is reasonable. Make sure to get dropped off. Over 4 hours the employees also act like they don't care, seems like they purposely take their time...

  Anthony Sanchez
2 years ago
They don't have enough mechanics to serve everyone and can't even change a tire until the next day. But they sold me some decent tires.

  Jessica Krotzer
5 years ago
If I could give a worse star rating I would, they worked on my car for almost 2 hours then told me my oil pan bolt was tightened too much and they couldn't remove it that I needed to go somewhere else as they didn't have the tools, didn't tell me they stripped my bolt, when I went to another place they told me it was stripped and looked freshly stripped, went and filed a claim and the guy said they didn't do it, that it came in stripped.

  D G
5 years ago
I have come here like 4 different times to try to get an oil change and tire rotation, and each time they are beyond backed up. Dont waste your time coming here until this greedy corporation hires more people.

  Chris Baker
8 months ago
Terrible i called and nobody would answer. Guess they did not want the business????

  Reynaldo Solis
4 years ago
I had a very bad experience here I took my truck for a simple oil change they took about 3 and a half hours very bad service I do not recomend any one to come here

  Kai Hu
a year ago
They don't do oil change for Mercedes, BMW, and a few other cars which need special tools.