Caliber Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Vinh Tran
7 months ago
(Updated review below) Found a broken upper tail light and scratched trunk door upon vehicle pick-up; was not damaged when dropped off. Vehicle was inducted for front bumper/headlight damage. Pre-inspections were completed. I was notified that vehicle was ready for pick-up at the end-of-shift, which is normally fine, but did not leave time to resolve issue. The manager denied fault without consulting mechanics and maintenance workers that worked on the vehicle. Just simply stated that it was not their fault. I had no choice, but to take my vehicle since all the workers were headed home and manager was unwilling to resolve issue. Working with my military insurance now to see if anything can be done. If insurance is a dead end, I do not know what to do except to just repair it myself....UPDATE 07/17/2023:Caliber collision called me back and spoke to my insurance representative. They are working on ordering parts and setting up my vehicle for repair. Will update again once repairs are started.UPDATE 08/22/2023:Caliber Collision received parts required for repair. Vehicle dropped off at Caliber Collision on this day to start repairs.

  Karen Vizcaino
2 months ago
I left my car at this store because my insurance company found it qualified to repair my vehicle, it took about 15 days for them to receive my car because they did not have space available, there they already had delays, after this, they informed us that our vehicle It would be there for five days, it was just changing a lid and aligning the trunk lid and finally they changed the rear lights because whoever was repairing the car broke them, they changed the lid that they should have changed but they did not align the trunk lid that was affected by the Shock, they delivered the car to us 15 days later and they had a delay of 5 days because they forgot to deliver it, we called to complain and that day they told us to come and receive it, apparently the repair was fine, we asked for an explanation for it It was delayed but they said they were going to call us and probably compensate us for this, but it didn't happen. Two months later they have not helped us align the trunk lid either, we are still waiting for the supposed call from the manager to make the appointment.

  Christine Barr
a month ago
Caliber Collision and Jose really cared about making me a happy customer. As far as I'm concerned they went above and beyond what i expected. Very good quality repair shop, I'd recommend them to anyone in need.

  sam wheet
4 months ago
Such phonys. Yes, they talk nice to you when every thing goes well. But beware. They made multiple mistakes during my repair resulting in a check engine light and bent parts under the car. But they refused to fix them. They told the insurance company these problems where there when I dropped off the car. That was I lie. I had the repairs done and showed proof to the insurance company. Be very careful when dealing with Caliber Collision. They don't care about customer satisfaction; only about getting paid.

  Brian Conroy
2 months ago
Pleasure to deal with this shop. Great work done on time. Jose Gabino is an outstanding employee who kept me informed throughout the process. Thank you Caliber Collision!

  Sherri Jaso
2 weeks ago
Caliber Collision provided professional, timely, quality customer service and repairs. In addition, car was returned cleaned and looking exceptionally good, even on the inside.

  Armando ruiz
2 weeks ago
Great service quick turn around time on my vehicle, Jose went above and beyond to make sure all questions were answered and needs were metService: Body & TrimService: Body & Trim

  Brenda Barajas
2 weeks ago
I ve visit and had worked done in multiple Caliber Collisions location, by far this location does a better job. Jose Gabino took care of me and answered all my question. Really nice guy.

  Andrew Argueta
3 months ago
Amazing job on our car. Great communication from my advisor Corina, staff working there very friendly. Highly recommend.

  Ian VanSinderen
5 months ago
They charged $6500 to replace a rear bumper, wow. Other parts of the car were damaged in the process and they refused to take responsibility for it. This is in addition to the fact that they had the car for almost a month between all the back and forth trying to get them to repair the additional damage they caused. There are still honest body shops out there, these guys are just not them.

  Carina Uribe
5 months ago
Front desk provided excellent customer service, Peter kept me informer every step of the way. The paint work looks amazing! Thank you to the paint team and everyone who worked on my vehicle

  Drea Avila
5 months ago
Jose and Peter went above and beyond. To getting my car in a week sooner to having it ready before I went on vacation. Definitely recommend if you are in the Gilroy area.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Sandy Una'Dia
2 months ago
We had a great experience with Caliber Collision. They keep you well informed on the status of repairs.

  Aa Gg
3 months ago
I appreciate the whole staff at calibers in gilroy this was our second time using your services, you guys exceeded my expectations would Highly recommend using Calibers.

  Robin Chiang
7 months ago
Consider another car repair before coming here! Our insurance directed us here, else we would have gone to Jonny s (they are awesome). They had vehicle for two weeks and didn t work on it at all. Told us it was ready and it was a used bumper they painted over with defects. Insisted they repair it and two days later the windshield is cracked which they said is not their fault. Over it. They are rude and do not feel accountable to do a good job. You will just end up negotiating more fixes. Beware!

  You Tubular
3 months ago
They were quick and very professional. Went over all the repairs with me. Could not be happier with there work

  Anthony Montoya
5 months ago
Great place got the car done early keep updated by text evey update everyday didn t need to call customer service was great and Peter and Jose took care of everything that needs to be done. Also got the car done early that was a plus.Services: Steering & suspension repair, Painting, Body & TrimServices: Steering & suspension repair, Painting, Body & Trim

  Tami Koval
a year ago
They repaired my car after an accident. Not only did a great job (which I would expect), but they have amazing customer service and personal care. They kept me informed and everyone was really nice. They also drove me to the rental car place and I was able to leave my rental car with them when I picked up my car. It made the whole experience as easy and a pleasant as possible. The people are all so nice and transparent as to what is happening, where, how, etc. They also helped me by keeping in touch with my insurance company (as needed) making the entire process pretty easy.

  10kilo burrito - - -
3 months ago
Peter was really professional and kept me updated throughout the whole process.My car got finished on time. :)

  A T
3 months ago
The speediness and quality of work was much better than I expected. Friendly customer service. Great job!

  Andrew Argueta
3 months ago
Peter was awesome, always kept in touch with updates, my car came back looking amazing

  Peter Salazar
a year ago
Car looks like new! Beautiful work; almost worth the scrape! Challenges: 1) final repair cost was 2x estimate; 2) communication as to when to bring car in and when our vehicle was done was soft. Made our communication with our car rental agency more challenging Service: Body & TrimService: Body & Trim

  sandra castillo
2 years ago
Jose and Laura are amazing!! They went above and beyond and exceeded my expectations. I live 45 mins from this shop and I rather take my care there than any shop in my home town. They made you feel like VIP customer. They listen to my concerns and needs. Made me feel value and very appreciated. I would totally recommend them to family and friends. They always keep me posted every step of the way. I give them 5 stars as well.... My insurance guy Ray from farmer's recommend me to them and for that I'm so thankful....Service: Body & Trim

  Maria Elena Lobato
a year ago
Excellent customer service and communication. Worked with Peter and Jose. The body guys did a great job in fixing my car. 10/10 recommend

  Tress bbb
a year ago
Good evening, I had work done for two different claims. And when I received my car, my dashboard was lit up with lights warning me that something was wrong. I gave it back to them for them to fix it and they said it was not their problem. It s been over two months, I ve had no car, my rental could not cover my days anymore, and I am transportation-less . I ve had to resort to taking public transportation and rides from friends and family. Plus I ve contacted the manager many times and all they can tell me is that there s a problem and they are seeing what they can do. I ve had work done with this company but never to the extent where I ve been left clueless and carless to the point where I don t even know if my car is being fixed or not. This whole experience has been nothing but a disaster. 1/10 never will take my car there again to conduct business.

  Nora Hernandez
4 years ago
Absolutely incredible experience!Someone rear ended me & I went in for an estimate. Danny was so knowledgeable and helpful. I got full explanations and full details of what would be happening with my car . What a feeling to have,.. knowing that my car was in good hands.From there, Ruben took over with the insurance and assisted me with a car rental so that I could move on with my day. Based on my experience I can t say enough about Danny s and Ruben s treatment and integrity.The car was completed as promised and it looked amazing! I loved how they kept me updated with the text message alerts ... But what really brought everything home was the fact the car was not only washed , but detailed inside and out. I recommend this shop to anyone and everyone. Thank you so much!!!

  Tony Raposo
a year ago
Body work and paint were acceptable. There were scratches adjacent to the work area that could have been flagged for discussion of additional work but Caliber did not contact me. Unfortunately, not contacting with this information or the unreasonable quote for the additional "after the fact" work did not sit well. I will not be returning for my next repair.Services: Painting, Body & Trim

  mark mejia
3 years ago
Took my car here for insurance repairs, Ruben was great and explained everything that was going to happen with my car. He also kept me updated on where my car was in the process of being prepared.My car was repaired and looked better than ever! It also was detailed when I arrived.If you are in need of auto body work/ insurance work take your car here! They will take care of you.Thanks again guys!

  Wendy Andrews
5 months ago
They did a outstanding job. Kept to schedule, professional and friendly.Service: PaintingService: Painting

  Ernesto Partida
3 years ago
My Camry was rear ended twice in 18 months. 2nd time serviced by Jose and crew of Caliber Collision off Church St and everything was better here than previous shop. I especially like how my whole car looked after they were finished.