Autostar Mercedes Benz Service & Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jacqueline Flores
6 years ago
This shop was amazing. I had a kitten that had gotten stuck in car engine. The guys at the shop were very careful and gentle trying to rescue the kitten. They removed parts and put everything back together professionally. The shop owner didn't even charge one cent. I'll be definitely recommending this shop to everyone. Their good deed and humanity are qualities hard to find in this world.

  trinidee trice
9 months ago
Rick is amazing! He s honest, fair, knowledgeable and kind. I will only bring my Benz here! Highly recommend!

  David Mata
4 years ago
Straight UP Awesome! This farther and son team treated me right as a new first time client. Were forward honest and did everything possible to provide me with a fair estimate. Timing of repair accurate. Clean shop, lots of experience, and go to team for my BENZ.Update Sept 1 2019, my check engine light turned on the week before my registration. I needed a star smog pass. The diagnosis for repair was spot on and improvements to the vehicle were made. The car passed! Best MB mechanics ever.

  Tommy Tee
6 years ago
I'm not the type to ever complain. I usually ONLY post about positive experiences. I have to make an exception in this case, and I'll partially blame myself for not doing my own due diligence first and trusting these guys.Its all about getting as much money out of you as possible. They are super nice guys which lures you into a false sense of trust and rapport. I feel violated and betrayed...and $1017 lighter for my car to be the same if not worse AFTER i picked it up than when i brought it in.I came because my brake service light was on and I needed Service C. I told them of my brakes have begun to squeak and I thought it was associated with the Brake Service light. I also told them about how my lower driver side rear air suspension deflates and lowers after reaching 60mph and that I avoid the highway as a result knowing that's what triggers the lowering. I regret sharing that with them. We agreed to get the part they suggested compressor replaced and to do the service C for me to return the following week to deal with the suspension issue. They told me I need the replace pressure accumulator for around $800 but suggested replaced the entire module for $1600. Thinking back on our conversation I can now see what was him licking his chops.As I was driving home feeling as good as one can feel having dropped a cool $1000, I noticed the ride was really bumpy like then the back suspension is lowered. and the brakes were still squeaking. I called Rick and Rick was like "well yeah that's probably the pads... we just changed the compressor...we didn't look at the pads because you said you had that done already" (I had mistakenly told him earlier in our conversation that I had already had my pads done, but I mispoke as I was referring to my wife's E500 which was done at another establishment.)Wouldn't it be logical to assume if they're dealing with a brake issue, they'd at least look at the pads as well? Does that notion seem unreasonable to you? Well certainly not to me. I told him well the car is lowered as well...his response was "well yeah that happens...we need to get you back in here tuesday or wednesday to get that taken care of...i'd put more urgency on that than this brake compressor"....now bear in mind he didn't say that in the beginning, and I'm already aware of that which is why i never take it above 60mph. My response is "yeah i most certainly will"....what i didn't say was it will NEVER be with him. I suspect he took the car out for a little spin beyond 60mph to trigger the lowering so he could create urgency to do the $1100 suspension job as THAT'S the only thing that makes it lower...also he could get the pad work that he didn't address or even bring up...I work in sales myself so I know the tactics...he got a quick and equally UN-necessary $1000 out of me and was looking to build from there...i doubt i'll ever get screwed again but if so he won't do the screwing...smhWARNING!!!! STAY AWAY...STAY AWAY...STAY AWAY...or know exactly what you need done and what the going rates are...

  Samuel Hoff
2 years ago
I have used Auto Stars Mercedes-benz repair shop for seven + years and counting, great price, and most importantly outstanding and premium services is what you get all the time!! Thank u Auto stars!!

  Dylan Cartier
7 years ago
I own an '82 300DT, Rick and his crew are very knowledgeable and are the only people I trust working on my car. Great service, great prices.

  uncle dave
3 years ago
Highly recommend. Quality work and great customer service. 2nd time Rick has serviced our ML350

  Stowen Seto
4 years ago
Matt is super friendly and helpful. Very honest and informative. Will recommend to anyone who needs their Mercedes fixed or serviced.

  Max Kiss
6 years ago
The mechanics are professional and help address your needs in a timely manner. It's the only place I'll take my Mercedes to in the South Bay!

  Crystal B
2 years ago
Very nice mechanic but my problem still exist after paying him to repair it. I'm very disappointed.

  Donnette Lowd
3 years ago
Great place to take your car to, fair, reliable, and very informative about what and how to serve your needs. Thanks

  Brian Pond
2 years ago
Nobody wants to help. More interested in making money than fixing your car. Go somewhere else.

  Linda Marts
3 years ago
Routine Service for my MB CLA 250. Excellent Professional service.

  Candy Radcliff
6 years ago
Exceptional service. Love this repair shop

  Troy Williams Holmes
4 years ago
I had a very good experience

  Maurice Rankins
a year ago
Great Service