Rollings Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Adam Mercado
2 months ago
An absolutely SHOCKING customer experience;TLDRTook my car for diagnostic and repair. Was quoted over $1000 for parts and labor. When I asked for some detail or clarification regarding one of the repair items, I was given a surly, grumpy response with zero help or information. To further add salt to this wound, my car was returned to me in worse condition than I left it. My advice, steer well clear of Rollings. Terrible customer service, terrible attitude, awful people.Full ReviewI have been a customer of Rollings for a few years. The work had always been satisfactory, and I had only ever dealt with Kimberly in the front office.My wifes Mini had recently began overheating. Before taking the car in, I took a look under the hood. Upon closer inspection the fan was not spinning, obviously the root issue.I hit the internet to do my due diligence. Two common causes are the resistor on the fan, and the coolant temperature sensor can stop the fan turning on.With that info I found the fan electrical connector. By applying 12v current to the fan directly, the fan spun up that indicated the fan motor itself was working. I also replaced the coolant sensor before reinstalling everything.Unfortunately, the new sensor did not cure the fan not spinning up. So it looked like the resistor is the issue.At this point I realised I had to take the car to a pro. I decided to take the Mini to Rollings. They had done satisfactory work for me before and they are walking distance to my house.When there I explain all the steps I had taken so far, I give the part number of the sensor I replaced, and leave the keys.The next day I get a call from Rollings and I was informed of the recommended service work. All the various items added up to well over $1000, quite a shock. The fan was the most expensive part at nearly $600 alone. My wife needs this vehicle back so I just gave them the go ahead.Well we are not flush with cash. Like most families these days we make it month to month. Wanting to see what we could do to save money with the fan specifically I called Rollings back. I eventually got hold of the service manager, Humberto (Bert) I asked him about the cost of the fan, as I know there is an aftermarket unit available for $250. Also there is the option of replacing the resistor - a $30 part - instead of the whole fan unit that appears to be working.Humberto doesn't seem to like customers asking questions. The only response I had from him was "I diagnose fan, it broken, I dont know what else to tell you"Now I'm not a mechanic, I'm not a pro. But I'm also not an idiot. And I've been maintaining and repairing my 3 vehicles for well over 30 years. I don't appreciate being talked to like an idiot. Especially if I'm expected to pony over a grand to the guy. For that money I expect a little customer service.�Don't just rudely give me the brush off.So I told him to hold off on the fan. Do the oil and filter, and we'll leave it at that.Two days later the car is ready to pick up. When I get there I get a bill for $250 - for an oil and filter change. And the mysterious diagnostic. So I'm complaining to the cashier girl that for $95 for a diagnostic I should get my moneys worth. All I got was Bert's grumpy tone on the phone and a cold brush off.The cashier goes to see if there is anything she can do. Grumpy old Bert comes out and asks why I complain "I told you fan was broken, you decline work". I ask him what his diagnosis was, if I'm paying for it. "Low resistance in fan"Anyway they refused to lower the price, and I didn't really have the energy to press my point. It was going nowhere.Halfway home a bit of fake chrome plastic trim fell off the front grille. I went back to retrieve the trim, it was in the middle of the street busted up.The takeaway is that I took my vehicle to Rollings and left it in their care. It was returned to me in worse condition than I left it, unrepaired and nothing more than bad attitude for my money.

  Daniel Grant
3 years ago
Rollings Automotive has taken excellent care of me and my family. I refuse to take my car anywhere else!! They are always honest, always keep their word and do great customer service!! Any time there has been an issue they always stand by their work and correct any problem. The staff is friendly and they even have wifi for when I have to wait in the lobby:-)

  Wendy Martinez
3 years ago
Scarlett, Bert, & James you guy's are amazing!Thanks for taking care of my vehicle.Whenever I take it in, it runs like new!!! You guy's are the best& fast paste. Thanks for your services, work, & knowledge!I appreciate you all.

  DANIEL BURNS
a year ago
They're professional, kind and will fix your car for a fair price. I've been taking my car to Rollings Auto for years. They are just the nicest people. Maybe more importantly, they have treated me fairly in every interaction. Bert constantly goes above and beyond to help, and reduce the total bill. I've received nothing but incredible service at a lower price than I'd expect. I've recommended them to friends and family, and if you're looking for help then Rollings is a great place to start.

  Debora Matthew
10 months ago
If I could give you a zero I would. You guys are shady. Nobody who gives a quote and not include manual labor. If you re told the total is 400.00, so then you decide, that s no a bad amount . Then you get there and it s $300.00 dollars more than you originally quoted. The excuse about not including the labor as well is unfair and lying by omitting info. You people should be ashamed. Had we been given the entire cost of the quote we would have chosen to shop around. Don t go here if you want honest people to work on your vehicle.Service: Brakes

  Chase Audette
8 months ago
10/10. Very friendly and helpful. My car was done the same day I took it in. Much cheaper and faster than taking it into the dealership. Definitely going back here with any future car problems

  Emily Marino
3 years ago
I was pretty pleased with the work and service. I took my car in for an oil change and also asked if they could take a look at my tires, it had been a while since they were rotated and the tire pressure light had just come on. They called me before they did anything to let me know what they were going to do and summarize the cost. Turns out I had a flat tire but they patched it up nicely. Got the car back same day in great shape and paid exactly what they quoted me on the phone!

  Ann Caster
7 years ago
I have been a customer of Rollings Automotive for 15+ years. They have been fantastic each time I have brought my car in for service. I have even called them to tow me in when I needed it and they came running. My last car I kept for 9 years and over 250K miles and I'd have to say it was because the service they provided kept it running great. I have been taking in my Lexus now for the last 6 years for regular oil changes. They always give the car a once over and make sure things are taken care of before an issue ever occurs. I couldn't be happier. I have sent my children and my parents and even my siblings to them and all have been happy. Thanks so much James and Bert! My Car and I appreciate you.

  Bruce Anderson
5 years ago
DO NOT USE THIS PLACE, they are rip off artists. they gave me estimate of 3,500.00 for a new motor plus 500.00 to install in my car and told me it would be ready in one week, five months later they call and say its ready and I was so excited to be getting my car back but when I got there the bill was for 9,000.00, I never received a phone call ever from them. they screwed me bad plus the motor wasn't running, they had to work on it while I waited and it was backfiring and they told me it just has to warm up. from 4,000.00 to 9,000.00 with no phone call is not fair.CAN A ESTIMATE BE $5,000.00 OVER?

  Chris Franklin
4 years ago
Very talented crew, Bert and James have curated their shop to be versatile and effective. Reasonably priced, and as the saying goes, "you get what you pay for!" What you pay for here is honest, experienced, quality work! Had my catalytic converter stolen, not only did they replace it for me, but they welded in flat bar steel around it and on either side as a deterrent for any future thieves. ABOVE AND BEYOND!

  Matt Denburg
7 years ago
I have been bringing all my cars to Rollings Automotive for several years. They are always very prompt, courteous and professional and I can count on receiving an HONEST assessment of what my car needs. Their work is top-quality and they will not recommend repairs that your car does not need. I highly recommend Rollings Automotive to anyone who loves their car!

  Chris Villar
a year ago
These people are liars and crooks. They will try to take advantage of you when possible. They tried charging almost two hours of labor to replace a mass air flow sensor! It takes less than two minutes to replace. They then said that the new part requires programming. COMPLETE LIES! MASS AIR FLOW SENSORS DO NOT REQUIRE ANY TIME OF PROGRAMMING AFTER REPLACEMENT! DO NOT USE THESE PEOPLE FOR SERVICING YOUR CAR!Services: General repairs & maintenance, Auto engine diagnostic

  Big Mike's BBQ
2 years ago
Bert and his crew of mechanics are great. I have been going there for 6 years. I was referred to Rolling Automotive from two of my neighbors. They have been there for me, even when I am out of town with advice.

  Will Crawford
13 years ago
I love Rollings. They've always been speedy about repairs, even when I fail to call ahead. Prices are quite fair--and they never try to sell me a bunch of services.This impressed me: One time I bought a bulb for my headlight, planned to replace it myself. Rollings put it in for me for free while checking my brakes. Didn't even ask--just did it. Never heard of an automotive place doing *anything* for free. I know a bulb install is a small thing, but it speaks volumes about how they care for their customers.They're now my go-to repair guys.

  Moira
7 years ago
Thank you guys so much! We were stuck in town with bad brakes on our RV. No one would help us, even a mobile mechanic stood us up! Rolling Auto took care of our master cylinder the same day! We were back on our way north safely in no time. The price was totally reasonable and as quoted. Thanks again guys!

  Blake Kirby
10 years ago
I went to them for a free alignment because I had a coupon. They looked at my truck and told me I had a broken tie rod which they had to replace before they could do an alignment. They said that since the other tie rod was bent, I should probably replace them both tie rods at a total cost of $706. In addition I needed brakes which would cost $235 bringing the total repair to $941.I picked up my truck and took it to Fullerton Transmission. My parents have been using them for years. They looked at my tie rods and told me they were fine. In addition, I didn't need an alignment. They only thing I needed was brakes which they charged me $168 to replace.DON'T trust Rollings Automotive. They are a rip off.

  Bruce Anderson
5 years ago
Avoid this place, Bert gave me an estimate of $3500.00 for a new 289 motor and about $500.00 to install in my car that already had the motor out and told me it would be ready in a week. I figured the max would be no more then $ 5000.00, five months later they tell me it is ready and I was so excited but when I got there they give me a bill for $9000.00 I never received a call saying it was more, I walked out and went home, a few days later I called to compromise and offered $6000.00 and they said no because they messed up and had to do it over but felt that I should pay for there rework, I had no choice because I had no car, when I went back to pick it up they couldn't get it to start, finally that got it started and it was backfiring and stalling, I had to fix it myself after paying $4000.00 dollars more then they told me and more then any other auto shop, the exhaust raddles against the floor and it still doesn't run good. I noticed on there website they had only five star reviews and check those peoples Facebook page and wouldn't you know the ones that didn't hid there friends were friends with James. What does that tell you? I called the Bureau of Automotive Repair and James lied to them and told them that he told me it was going to be a lot more and I okayed it so I lose because it's my word against his so he ripped me off for $5,000 make sure you get everything and riding anymore because there's a lot of rip-offs out there anymore I am furious because I am losing my business because of this and I wonder how many times they do this no wonder they live in big huge houses.

  Alex Crystal
6 years ago
Used a coupon to get an oil change on May 15th 2017. On June 15th my car wouldn't start when leaving work. Had my mechanic work neighbor try to jump my car. He used his machine to check the battery and said it was at 12 which is high enough for the car to start do it is most likely the starter. He mentioned it looked like someone had been messing with wires under the hood but no one has touched my car since the oil change. Got it towed to rollings and they said the battery is not good and i need an oil change. He also said it looked like someone messed with the wires. I explained no ons had touched my car since i got an oil change. He said car places will do that so you come back unknowing they were the ones who changed my oil last. How would I need a oil change if it hasn't even been a month I asked. He said I don't know but the oil is dirty but will give you a complimentary oil change. How is complimentary if it was never done in the first place? This place makes money skeeming people esp. Woman. So now I'm out money for a battery i didn't need and who knows what else they messed with that will cost me money. If i would have known they never actually did the oil change in the first place or that they were messing with wires I would have never got my car towed to them. It's places like this that make it hard for people to trust car places. Take your chances of you want to with this place but know that your car will be in a worse situation when you leave.

  David Cruz
2 years ago
Rollings /Erwin are top notch. He went through the vehicle with a fine tooth comb. He identified the problem and related overlayed problems.I give Rollings 5 STARS. They are definitely OS/OG and know what they are doing. I will come back for regular maintenance or other needed repair.You can rest assumr your are being treated correctlyeServices: Electrical, Auto engine diagnostic, Engine repair, Brakes, Air conditioning, Oil change

  John Sanchez
5 years ago
I've taken 4 of my family's cars to Rollings. James stands behind the work completed with honest prices and prompt service. I recommend Rollings Automotive.

  Anamarie Thomas
10 years ago
Love this place. The lobby area is very clean, and the decor is pretty awesome. I always get great service here and I never feel pressured to purchase anything extra or unnecessary . I have been coming here for the past few years, even though now I live in Mision Viejo. It is good excuse to visit my favorite sushi place down the street and reminisce about my life pre kiddos (hard to imagine). Well it is also seriously hard to find mechanic you trust. I have been to a couple of other places where you feel like you dropped your car off and they handed you back the keys a few hours later and did nothing. Not here. Keep up the good work guys and I will keep driving 30 miles to go get my car serviced.

  frumpy rosy
14 years ago
Made an appointment for an oil change. When I showed up, I was given attitude and told that I had to wait 1 hr even though I had an appointment. I ask them if that was just today or everyday. They claimed it was always like that. They made me feel like I was stupid from what they said and how they said it. I am a minority but English is my first language. I was born and raised in the States. I have no accent and am very familiar with the workings of the engine and it's maintenance. I do not know why they would treat me like that.

  Marcus Gonzalez
3 years ago
Always great and reliable. They are honest and are reasonable. I always bring my car here, I stopped taking it to the dealer years ago because of this place.

  Michael Knight
7 years ago
Some of the most honest, professional engineers I've known. There's a good reason these guys are in business. for nearly 12 years our family has trusted them with our cars. Their work is quality.

  Don Clark
5 years ago
I brought my mom's car in for air conditioning service turned out that it was a hose and freon 3 lb. It was about what I expected and price they were very nice, they care about their customers.

  Gus Maroun
9 years ago
my advice to all of you stay away from those "mechanic vampires", period. they will rob you blind, worse than that, they do not know what they are doing period. they quote me for full tune up coils , wires, and tune up a total of $600. that is the highway robbery that you have to stay away from, not worth even one star.

  David Tafolla
6 years ago
It's a great place to take your car. The mechanics there know what there doing and won't lie to you about anything. If I were you I would choose this place.

  Janine
6 years ago
Told them what I needed and got a quote over the phone. They were fast, did good work and kept with the quoted price. Satisfied!

  Scott Evans
2 years ago
I actually pass about a dozen other car repair shops just to bring my car to Rollings Automotive. I love working with this place!

  Douglas Luchansky
6 years ago
Love Rollings Automotive - fair prices, quality work, they deliver on what they promise.