Kaizen Collision Center - Fullerton

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Elizabeth S
2 months ago
I was very happy with Kaizen Collision Center! I was in a car accident & the staff there treated me with sensitivity because I was worried about my dog Peanut who was in the accident also, with a minor injury. Couldn't recommend Kaizen enough! Thank you Kaizen Collision Center! Elizabeth SaeOng

  Marie Drotar
a month ago
I needed bumper repair and I cannot say enough about my experience. From the moment I drove up and was greeted by a smile . In and out within 10 minutes. When I picked up the car it was showroom clean! Definitely recommend Kaizen Collision.

  Krystle Johnson
2 months ago
One of the best customer service experiences I have received from a business overall let alone a car body shop.Very please with the team at Kaizen Collision center taking care of my Ford F150. From their responsiveness to the servicing of my truck; all top notch service!Will be referring them to all my family and friends!

  David Nunn
4 weeks ago
Francisco & Josh were great. The paint matches better than the factory on back bumpet.

  Vicky Ramirez
a year ago
My vehicle was stolen a few months ago, the insurance adjuster provided me with a list of shops, I chose this one. There were a list of things that needed to be repaired/replaced.The vehicle was in the shop approximately 3 weeks. Francisco called me Thursday March 23rd advising me the vehicle was ready I advised I can pick up tomorrow (March 24, Friday) we both agreed anytime after 4pm, however, schedules change. I ended up showing up at 9am, he stated I would have to come back at 4:30. If the vehicle was ready a day before I don t understand why it matters what time I go pick up the next day, he didn t have another customer there so not sure what the big deal was. I returned the same day at 3:30, Francisco was in my car windows were down and he was placing the floor mats back in place. Apparently, they had just gotten the car detailed, Francisco asked me to leave the windows down for at least 2 hours. The seats were so wet it stained our jeans. Overall, why would you call me a day prior stating the vehicle is ready when in reality it s not and he was never clear they still had to detail it.As soon as we left, the airbag light turned on as seen in the pictures below. The steering wheel was not put on correctly. & whichever technician or office worker was working on my vehicle left trash in the middle compartment. No one should be eating a snack or meal in anyones vehicle. Oh, & I left with an empty tank not knowing if I would be able to make it home. Francisco stated he would put gas but that went out the door, I drove off going straight to a gas station. So now I m stuck with the vehicle until Monday, I took the car back Monday morning and advised Francisco of the airbag light being on, trash, & other compartments that were not put on correctly. Today is Tuesday March 28th I just picked up the vehicle again. Hoping another lights doesn t turn on. Overall, the shop did fix everything that was needed just sharing my experience. Please check your vehicle all around before driving off. Patty, the receptionist is very friendly.

  Richard Prado
4 weeks ago
Special shout-out to Francisco Jimenez who made the process of getting my work truck repair super smooth . He was constantly updating me and keeping me informed . Thank you Kaizen Collision Center !

  LR P
3 months ago
We've had two cars repaired here. They were professional, efficient, timely and friendly. I will recommend them to my friends.

  Nathan Jimenez
3 months ago
Thank You Francisco my Car it s Perfect & Very Clean Thank You for let me know every single day very good communication

  Jairo Gomez
3 months ago
Did fabulous job on getting the car done and making it look new again . Recommend to anyone

  Tony Chago
2 months ago
Easy to work with and good communication on the status of the repairs. Did good work and went above what was required to make things right!

  paloma lamas
9 months ago
I recommend this place to anyone that is looking for a factory rest on your car ! Mine looks good as newService: Body & TrimService: Body & Trim

  Kurt Reust
3 months ago
All expectations were delivered on time and on budget. Excellent communication during the entire process.

  Rudy Vejar
2 months ago
Went above and beyond!! Very friendly and great communication.

  Nesrin H
a year ago
Ive been with them when it was McCoy mills Ford, been with them since 2012. Collision center are hard working people even management. They do NOT LIE nor betray the trust of a customer. Now its kaizen collision center, same employees, same trust same everything. I have trusted and remain full trust with them. I've had a few accidents not my fault and they been there. They always ask how you're doing and if you need anything. I make them laugh even when it's not funny at times.Trust Kaizen Collision Center with every breath you take. If there's anything wrong just talk to them and they'll fix it. There will never be another them. Most places lie and over sell, they will tell you how it is. They make me cry happy tears, just because I am so proud of them. Trust all of them. There are no words to describe how amazing they are. Do not get discouraged if it takes longer if they had to keep your car longer. Could be for any reason. Be patient. It will get done. I'd rather wait longer than rush them, make sure its done right.

  Cathy C Anderson
6 months ago
Was very satisfied with their service and flexibility Very professional and knowledgeable Thank you for your services!Service: Body & TrimService: Body & Trim

  Tom Hartke
a year ago
I went here for collision repairs on my Tundra. They did a great job with handling the paperwork, repairing my truck and keeping me updated. They also did an excellent job washing my truck. If our vehicles get damaged again I'll be back. Good job Kaizen!

  Jerrold Wolf
a day ago
Promp and efficient..excellent workmanship..

  Kevin
2 days ago
Excellent experience from start to finish.

  Michael Rohfeld
9 months ago
Great customer service. Work performed very quickly. Overall, very pleased and highly recommended.Service: PaintingService: Painting

  Richard Nixt
8 months ago
This is my second time using Kaizen and I'm satisfied with the results of customer service and workmanship.Walt Jones

  Bryan Lesnick
5 months ago
6 weeks to complete after pre ordering parts.Service: PaintingService: Painting

  Jody B. Schade
3 years ago
Vince, Henry and everyone were so professional and efficient. My car was sideswiped so they had to repair my rear door and part of the back panel and it was done in a week and a half.

  Emma Franceschi
a month ago
Excellent service and quality.

  Viri Lopez
2 years ago
It's the best place ever. The manager is so nice ,friendly, and very hopeful ,beyond 5 stars

  Irene Cross
9 months ago
They performed excellent bodywork on my carService: Body & TrimService: Body & Trim

  Kevin T.
3 years ago
Unfortunately my car has been there 3 times, but they've made it easy everytime.

  julie mueller
a year ago
Fast service, very friendly receptionist. :)

  lauree barnes
9 months ago
They were very helpful

  Scott Alves
4 years ago
They take too long to repair auto accident they keep pushing the date up I'm on 3 weeks already and still waiting

  Rexy Smith
a year ago
Friendly staff and very helpful.