Herb's Volvo & Mercedes Independent Service, Inc. - Bosch Car Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brad Markell
5 months ago
He poured the wrong transmission fluid into the reservoir that did NOT need fluid. He was supposed to assess whether or not the motor or oil pan was leaking oil or if the transmission was leaking. He nor his assistant could ascertain that it is my motor oil that's leaking. A very simple routine procedure, thus HERB shud lose his license and have his shop closed until he's properly trained. Do better hypocrite

  Semay Rashad
a year ago
They are quality professional s that I was lucky enough to get referred to. I had a door problem that my Mercedes deal couldn't wouldn't fix gave me the run around and this team found a way to get an alternative door situation operational for less than the $1,800 Mercedes wanted to charge me. They got it done for around $$450.00. it's not perfect but it's better than before . Great honest professional and nice clean comfortable waiting room.

  Emmanuel Garcia
10 months ago
Oil change when from $110 6months ago to $160. Very untrustworthy lady changing the prices on me every time i go. 6 months ago The inspection alone was going to cost me $70 plus oil change total $180. Now the oil change alone with tax is close to $180. Gave them a chance multiple times, now, never going back.Service: Oil changeService: Oil change

  Kyiara Z
3 years ago
I have been driving my Prius for over 10 years now and when it gave out on me recently, I was worried about next steps. After reaching out to Herb's, I came in for a full inspection. Judy did a great job of providing me confidence to move forward on a game plan to get my car back to brand new with the assistance of Albert, the mechanic. I was thrilled that they made the experience a seamless one - informative correspondences, reasonable pricing, and getting the job done effectively and efficiently. I'm very pleased that I have found a great shop with a dynamic team and that my car is moving and grooving! Thanks for all your hard work! :)Services: Air & cabin filter replacement, General repairs & maintenance, Brakes, Battery, Oil change

  Fernando Padron
6 years ago
The staff was very friendly, The mechanic I wish I would have got his name inspected my car for free and when he went to work on my headlights he went above and beyond! He fixed my radio, car charger input, and he didn't charge me extra for an already budget friendly price. He also let me know of anything else that was of concern on my Volvo 240 dl. The receptionist was always smiling and kind! Just outstanding! Go and pay them a visit! They're here to help!

  Janelle Birkenbach
12 years ago
My convertible top was not closing last week so I took my SL600 into herbs foreign cars to have it fixed. When I got a call from the service department, I took the lowest estimate, which was to have the convertible top relay rebuilt. They said the part had to be shipped out so that took about three days. A new battery was replaced too because I was told it had a bad cell or whatever. Now, Its great having my convertible top working again and I cant wait until I get to use it more often. This is the best shop I have been to so far because I saved so much!

  Eric Padilla
6 years ago
I've been coming to Herb's for maintenance for years. I'm always treated like family and greeted with a smile whenever I step in. The prices are comparable to the big franchises and local shops, but what keeps me coming back is the friendly staff. Highly recommend checking this local, family owned business!

  Mitch Anderson
4 years ago
I took my Volvos there a couple of times. The prices are moderate, they beat the dealer, but not as cheap as a non specialty shop.The service was on time and communication was good.I'd go again.

  emmielimon
9 years ago
This lady is a control freak crazy weirdo. Our car was taken in due to damage on construction work.We needed some information to file a claim and she refused to give it to us. Had to get it from the dealership. She got crazy with US and threatened storage fees when SHE was the one holding up the paperwork for the claim. Real Nut. Stay away from her she wants your insurance company information so she can go back for "residual" costs behind your back. She was trying to tell us how to handle our business. She needs to stay in the repair business and out of everyone else's personal business. If she would do her job she could have gotten a $5,000 repair out of us. Now I wouldn't spend $5 there. one word for her PROZAC!

  Erik Herzog
7 years ago
I should have read reviews before I took car here. I brought it I after car for what they diagnosed as a faulty ignition switch which was 600 to fix. I picked up car and before I got a block away same problem came up. They propose another 600 dollar solution since first one didn't work. They say it is process of elimination. I asked how many 600 dollars guesses would it take to diagnose the problem.I took car to another shop who asked why wasn't computer updated when they put new ignition switch in. Claimed it was a basic function with volvos. So in summary they are no experts and will make costly guesses on what needs to be repaired.The receipt they gave me was illegible because of the poor printer they have. Next shop asked for a copy of receipt so they could see what had been done. When I went in to pick up receipt front desk lady wanted to argue. I said I don't want to debate and I am not trying to sue, so just please give me a copy and I will be on my way. She continued to justify their process of elimination and argue until I walked out. The worst automotive repair experience ever.

  Tyus Robinson
4 years ago
I took my s40 in for service and was immensely pleased with their customer service and work. The technician is open for questions and very knowledgeable. I'd highly recommend Herb's to anyone.

  shari Levy
2 years ago
Mechanic is most intelligent knowledgeable man I have EVER had to fix my car...good prices...Judy the front office/Boss very friendly always smiling very knowledgeable about EVERYTHING makes it an AWESOME place to feel safe not getting "things not needed added" like so many I have been to in the past...for now on my family ONLY goes here.

  Jay Torres
2 years ago
Great place to take your car, the lady who welcomes you is very nice and knowledgeable, much better price than going to the dealership, took the Mercedes there for an A service and I was very pleased.

  Nick uy
9 years ago
I took my car here for a oil change on my 87 BMW 325, they changed my oil and did not changed my oil filter. They charged me for a oil and filter changed but i found out 3k miles later the filter was not changed. My old Fram orange filter was still there, they CHEATED me and i will never again go to Herb's for anything!!! Very dishonest place and tried to rush the oil service to get you out.

  Sammy R
4 years ago
Great customer service. Brought my 2018 Mercedes e400 for service B which was half the price of the dealer. No question, come here first

  Sel Do
9 years ago
I took my car in for a oil changed and they did a rip off job!! They did not changed the oil filter!!!!!!!!!!!!!! I was very disappointed when i wash my car last week and open the hood up to check the oil and noticed the oil filter was not changed. The place is a RIP OFF!! I don't recommend taking your car here. AVOID!! AVOID!! AVOID!! AVOID!! AVOID!! AVOID!! AVOID!! AVOID!! AVOID!! AVOID!! AVOID!! AVOID!!

  Jessie A
11 months ago
Really nice and accommodating. Easy to deal with and they seem to know their stuff

  Robert Yee
3 years ago
Love this place. They always take care of our cars. Great service at a fair price!

  Timothy Lee
4 years ago
Most reasonable, friendly, honest shop I've ever been to. Awesome customer service. Great shop

  Louis Alexander Ornelas
3 years ago
I enjoy the vibe plain and simple. The needed repairs get done, and no games like other auto shops.

  David Kravitz
5 years ago
Keeping my 23 year old Volvo 960 in running order. Bless you.

  Monique Munoz
4 years ago
Great service but a little pricey. But you get what you pay for.

  Mike O'Malley
3 years ago
Did good work but they are a little pricey.

  Jose Sanchez
3 years ago
Really honest and good prices for repairs

  Beverly Paige
6 years ago
Their customer CARE can't be beat!

  Maximillian Espinoza
4 years ago
Great work at affordable prices.

  Shawn Cornett
3 years ago
They did a great job

  Stephen Buchholz
6 years ago
Honest and fair repair.

  Gilbert Ramirez
3 years ago
Very friendly

  Johnny Rodriguez
3 years ago
Nice people