Fullerton Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jacky H.
2 months ago
100% positive experience with service department, Ron was the person who helped me, who thoroughly went through my car's issues and followed up with me. The team was very efficient, as I was in and out the next day for electrical issues. Other dealership told me at least 1-2 weeks. I was also able to pick up the car after service hours at the sales department. Everyone was friendly. Highly recommend.

  Olga Bautista
3 weeks ago
Great experience, went for our second car and we got the same great service and courtesy as before. Mr. Tommy W. helped us for the second time and he was great, coming back for a third car soon.

  Dina Meri
3 weeks ago
I had a specific issue with my vehicle that caused a second visit in one week to the Service Department. When Danny Inunza heard what happened, he took over my service case and provided TOP NOTCH service. His compassion and professionalism is what made all the difference in providing amazing customer service. Danny listened carefully to my concerns and provided phenomenal follow-up. He has earned a customer for life. Thank you, Danny!

  Rebecca Garcia
3 weeks ago
Daniel Zamora was EXTREMELY helpful, from the very beginning of dropping off my vehicle to the very end of picking it up. He updated me throughout the service process & the expected services time was CUT in half! Absolutely awesome! I will definitely visit again & recommend it to EVERYONE I know! Thank you again Daniel & the rest of the team.

  Will Winton
a week ago
Had a great experience at Fullerton. John Caruso helped me find the perfect vehicle for my needs

  Daniel Nguyen (CD)
3 weeks ago
Experience has been amazing. John Seymour assisted me through the process of picking out my very first car and made the whole process simplistic and stress free. Would highly recommend for anyone looking for a new vehicle!

  Rob Hallstrom
5 months ago
Fullerton Ford is one of those types of privately owned businesses who genuinely care about their customers. From the moment I ordered my Bronco to the day I took it home, they teated me like family. Something you don't see too often these days. Really made me feel appreciated. I recommend them highly.

  USA Hema
3 months ago
My experience with Ford Fullerton was excellent. The people at there is a trust words. I really have great experience with them, especially dealing with Tommy the sale guys he s a great man.he help me to Sarab, my phone to the truck also help me to sign the account. Show me how everything in the truck work he call me 3 time to follow up and ask if I have any questions. Love it love love it. Thank you so much Ford Fullerton thank you for having Tommy represent you as a great dealership

  Nelson Ortega
2 weeks ago
I come back for my third new Ford and always have very good experience to successful getting my new car at this Dealership.Thanks Mike Schieferstein sales consultant you completed all my expectations getting my new Ford Escape. You did a wonderful work.

  Scott Rowe
a week ago
Had a great experience with salesperson John Caruso. Highly recommend him and Fullerton Ford. Many in our family have used Fullerton and we will continue to do so.

  Peggy Avila
2 months ago
This was McCoy & Mills Ford. But it's nice to see even several years after the change that the many of the same staff remain. They always take good care of us. Upfront with pricing, time frame for work completion and within a reasonable area, a shuttle service is available.

  Victoria R. Murphy
a month ago
Extremely happy with my recent experience in buying a truck through Miles Mayo at Fullerton Ford in Somerville, NJ. All involved were very professional and friendly and made the transaction go smooth and quick! Since I was buying from long distance I was so pleased with their patience with my many calls and emails. I will use this Dealership in the future!

  Ev
3 weeks ago
Don't come to this dealership. They deceive and lie to your face. Got my Ford Maverick here, I am pretty happy with the truck. Here is what they told me at the time of purchase: 1) 2 year free maintenance (didn't tell me OR 36k miles whichever comes first) 2) 43k points however I want to spend at Ford for accessories or services. 3) sold me premium warranty at their cost, told me the warranty covers bumper to bumper.What I found out 1.5 years later:1) they used my 43k points towards the supposedly "free 2 year maintenance"2) bumper to bumper warranty doesn't even include windshield replacement.I'm confused...isn't windshield between the bumpers???Honestly this dealership will lie in your face to get their cars and trucks sold and later change their words. I have purchased many cars throughout the years and never seen such dishonest dealership!!!! I feel obligated to let the world know to use caution when visiting or buying cars/trucks from this particular dealership.

  Dang Duong
a year ago
Initially, my early contact with this dealership wasn't positive, but after meeting Brandon, everything soon changed, and the whole process of purchasing a 2023 Maverick XL became very flawless. Financing office is also very helpful, and I am very pleased to report that I will be a returning customer soon!

  Fabio Barrera
2 months ago
I recently bought my first car ever ! And I couldn t be Happier ! I got a Ford Mustang Dark Horse in black 2024 ! And I gotta say The customer service I got was top notch ! Thanks to my friend Miles Mayo the salesman who took care of all the process ! And the manager Dan ! Great People ! Thanks so much !!

  Donald Shugart
2 months ago
This is a great dealership for service. They give you an honest deal for the work needed. Instead of trying to sell you on stuff you don't need, they give you an honest deal and build a loyal customer that way. That is the way to run a business. So, thank you Fullerton Ford!

  Christopher Moody
a month ago
I have been taking my car here since I got it and I have never been disappointed. Art got me in and out with my oil change today. They do good work and have great customer service.

  EvoAku
3 weeks ago
Called to purchase a new truck. Per usual, salesman wanted to play games. I asked several times to present me a price and I will make the purchase. Took my business elsewhere where the dealer was transparent in pricing. Take serious buyers seriously rather than waste time.

  Anthony Chanez
10 months ago
Bought a second truck from Fullerton Ford. Hands down the two smoothest sales I have had. Steve, Brandon and Alex had everything lined up in sales and finance. Alex made multiple calls to my credit union to get me a better rate than their standard rates. I was able to get in touch with the veteran owner, Abe, to get the best price on my trade in and purchase while he was shopping at Walmart getting his honey-do list done. Doesn't get more realistic than that. The team there is like a family and they try to make you feel part of theirs. I'll be a repeat customer here and send everyone I know to Fullerton Ford.

  Rockn Socal
8 months ago
I often give 4 out of 5 stars, even though I'm completely satisfied with the place. Always room for improvement, right? I know all the old adages about Dealers & mechanics in general ripping people off. Being I mechanic myself, "trust me", I know. But I've had my 07 F350 6.o Diesel here a few times. And each time, I know I'll bring it back here and nowhere else for the things that are either beyond me, I'm not equipped for, or just too lazy to do myself. The Buena Park Ford on Beach ripped me off & sold me a turbo that I didn't need. This place on Commonwealth in Fullerton had no intention of making the same mistake. If you love your Ford, but don't always love making your own repairs... this is where you want to bring it. It's not the cheapest. But if you want it done right the 1st time, you can't beat it. Needed some Serious A/C work. Taking a trip to Colorado this August. LOTTA desert between SoCal and there. And I'm Confident this trip will be a (cool) breeze. Thank you Fullerton Ford for keeping my F350 "First On Race Day"!

  Preach Kaihau
9 months ago
I came in with my mind set on getting a truck. I pulled up and from the corner of my eye I seen this beautiful truck. Jesse came out & I can tell that he was very professional & also someone I can rely on to keeping it 100 with me. Unfortunately I couldn t get the truck that caught my eye cause it s been modified & a little out my range. Jesse & the whole ford team tried many things to help me out but it wasn t successful. But like I said I made my mind up that I m getting a truck regardless. There was plenty of option to choose from. I looked around and this Grey beauty caught my eye & I was hooked. I told Jesse I want this truck. Jesse and Steve the general manager started to work on this request of mine and after there hard work I got my truck! I m officially a ford owner! I m really satisfied with my purchase. Thank you so much to Jesse/Steve & Alex for making it possible. This ford is definitely different in other words this ford branch is special. Thank you guys again.

  Ed Wayne
3 months ago
I feel comfortable about taking my Ford to have service work done here. Their Service team is to be commended. I am happy to have bought my vehicle here, and I am glad I can bring it back here for service.

  Dmitriy Balashov
a month ago
I bought a car here in January and had a great experience, that s why ended up getting my vehicle . Good deals and service , all questions answered and that s why I left happy with a new car . This dealer rocks !

  Kevin Harkin
a week ago
From start to finish we had a great experience at Fullerton. JP (Joan Pedraza) made this process so easy and seamless.

  Pete Haver
2 weeks ago
Another great experience with Fullerton Ford, John Caruso made the process of leasing my Explorer very easy!

  Kyle Lloyd
2 months ago
I had the pleasure of working with Joan Pedraza at Fullerton Ford to purchase a Bronco Sport. My buying experience was efficient and painless. Joan worked with me to decide the best options and walked me through the entire process. Thank you Joan Pedraza at Fullerton Ford! A+ Experience!

  Brittany Hickey
4 months ago
This review is for the SERVICE department. We spoke to Daniel regarding fixing two specific issues on our work truck. A back up camera and a sliding side door. In order for us to be down one work truck, we had to arrange to drop off the truck before Ford service business hours on Friday night for the work to be completed Monday. We also arranged a Uhaul truck for Monday - Wednesday. I spoke to Danny on Monday afternoon to check the status. Much to our surprise - they don't work on back up cameras or sliding side doors for this Ford truck.... This should have been mentioned on the phone when I called originally. This truck had been worked on before at this location so the truck information should be in the system. It took a complete work day to find out they don't work on it(?) We do not live in California so the rental truck, the numerous Lyft rides and the planning required to make these fixes were not a small feat. Hundreds of dollars wasted because someone couldn't be up front with what could be fixed at Ford on a Ford truck.

  ave spade
a year ago
Brace yourself, this one's a "Ben-Hur". In short; Great staff/ experience. I was in neighborhood and decided to drop by the Fullerton Ford Dealership to see what their supply looked like (it's rough out there). I saw a Bronco and the Maverick there parked. Introduced myself to Ron - fleet manager. Ron: Extremely knowledgeable and I could tell he's been in the business for a while based on his expertise. I inquired about the 2022 Ford Maverick on the lot. Ron said it was on order for a customer but if they backed out he'd reach out.Fast-forward 2 days later, Ron reach out and said it was available (talk about SWAT - Sell What's Available Today). Upon my arrival I was greeted by Jesse. Let me tell you this young buck is a rockstar. Jesse was extremely knowledgeable and knew a lot about the truck. Jesse proceeded to tell me he was the one that had originally ordered the truck for his father but that his father decided to upgrade to a F-150. Makes sense.During the process of getting qualified for financing and completing the purchase Gene did a great job explaining my service and warranty options, I did appreciate that. A total professional. Gene did the absolute best to get me the best rate (certainly helped that I had a great credit score). Overall the staff was super friendly and focused, as they should, it's Veteran owned by my namesake Abraham. That in itself adds to the prestige in service.I think the only thing I was a little disappointed about was the markups. I understand but didn't expect it from the blue oval. At the end of the day I've acquired one of the hottest trucks on the market in a Lariat trim TNT (today not tomorrow).

  REBECCA THOMPSON
4 years ago
This is our third vehicle from Mccoy Mills Ford. Ron is the best when buying a car or truck. He is very informative and will match you with what you are looking for. Service packages have always worked out for us. Fast oil changes and maintenance experiences. Honestly the best experience with this dealership. Just ask for Ron D.

  Kevin Eshleman
a month ago
I'm grateful for the deal I got on my 2023 F150. The truck will serve me well for a long time. John Caruso served us well!