Crash Champions Collision Repair Fullerton West

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Eric V
a month ago
See the pictures. The more I look at the worst it gets. When I first got my car back, the first thing I noticed parts were not reinstalled properly. I know my car well so I reinstall them myself. Then I also notice overspray on my window, windshield and rear bumper. I took the car back to get that fixed.Its been raining recently and I finally got a good look at my car in the sun. The first thing noticed is the color match looks worst in the sun. It is not an exact color match. I also noticed the lower half of the door wasn't fully covered with the paint. I can still see the sealer/primer through the clearcoat. I also found more overspray on the window.The Service Advisor is great, however the body shop team needs improvement. I no longer trust them with my car. I understand my car is older, but it is well maintained. I don't expect perfection, but there is a certain expectation of a descent car repair.

  Adrian Martinez
4 months ago
Horrible experience working with this company. Multiple inconsistencies here at this shop deeming them untrustworthy and unreliable. My vehicles miles were rolled back from 91,543 to a lower mileage ( they blamed this on it being an old vehicle), on the day my vehicle was ready for pick up the windshield was not glued properly (told me they were doing me a favor for taking in my car given they don t make OEM parts anymore) and wasn t turning on along with a leak. The second time it was ready air was seeping into the vehicle from the windshield (they didn t check if it was on properly TWICE), headlights weren t working, and my roof rack was missing buttons ??. From my experience this business does not conduct honorable work. The workmanship is poor, the windshield work is poor and seems like they just went glue crazy. Juan, the person in charge of my vehicle, only made excuses to every inconsistency to the vehicle and blamed it on vehicle age. 98 Jeep 91k miles. The manager was more helpful however called these issues minor. No. Do your job correctly.Don t do favors, do your job right especially if it s not going to look anything like the original.I do not recommend this business.Also oil stains on the outside of the vehicle, dried glue on parts that shouldn t have any like the dash? Unreliable!!Car was finished once more. They found my button in someone s ziplock bag and put it back on, however they didn t even properly put it on, they glued it into the socket! Couldn t even use the roof rack anymore. Broken button!!! Stay away!

  Ryan Hall
3 weeks ago
This is a mixed review. If you choose this place LEAVE NOTHING IN YOUR VEHICLE. Brought my vehicle here for an insurance inspection for a repair quote. Front office staff were welcoming and informative. Drop off process was easy and they even had the rental car pick me up.I was not in formed of the completion of inspection or quote amount and had to call for it. When I went to inspect my vehicle for final release to the insurance company it was evident that someone had gone through all the cubbies and storage in the front of my vehicle. *The damage was in the rear*. Fortunately I had removed actual valuable items. The rep looked very embarrassed that I noticed this.

  Sheri Barkley
3 months ago
5 star rating for my recent experience with Crash Champions. My car repair was completed timely in 4 days instead of the estimated 12 days. All staff were professional. When the car repair was complete my vehicle was delivered to my doorstep. Definitely exceeded my expectations. I received excellent service.

  Christina Gill
2 months ago
Crash Champions is the Absolute Best , most profesional car repairs place ever! The quality of work is amazing! PABLO, the team member who took our case , was extremely professional, patient, explained everything in detail about the work that was needed to be done, kept us updated all the time about the progress of our car repairs, answered every question and delivered TOTAL SATISFACTION !!! Very knowledgeable Stuff Members!!Would only recommend Crash Champions to everyone!!

  Dave Walquist
a month ago
Crash Champions Fullerton West did a very good job on my repairs, and the final amout due was less than I expected. I had just a couple of small issues. One was that I wasn't kept informed about my vehicle being completed later than I was originally told. The other was that after repairs were completed, they returned my vehicle with the headlights out of adjustment. An oversight by them. Other than that, I would recommend them.

  Mark Anthony
4 months ago
My car got vandalized in my apartment complex, never had that happen to me before. It got jumped on kicked and the inside was trashed with so many food items and other things. Going through that is not easy, I work hard to own my vehicle and my properties, the team made it very easy for me through the process. Updated me on everything that was being worked on and when I received my vehicle I was beyond happy with everything, looks brand new and they also got my inside detailed for me. I couldnt be more happy and I appreciate everything they did thank you !! Definitely recommend

  Haiwan Ellis
4 months ago
Crash champions is a great shop to take your car in for body work. Juan the gentleman that helped us was great in keeping us updated during the process of the work and had our car ready before the promised date. We were very satisfied with the work as well.

  chris bear562chris
a year ago
I was denied at 2 other shops because of previous damage but they accepted me. Their customer service is amazing, they were even playing with my 15 month old. They took my insurance and took care of all the paperwork. I couldn't be happier with the repair, they even vacuumed and buffed the car when they were done.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Angela Johar
5 months ago
They did an amazing job with my vehicle. Thank you to all the auto body technicians that took the time to perfect my vehicle s appearance. Juan was great at his job as well.Services: Tires, Painting, Electrical, Body & TrimServices: Tires, Painting, Electrical, Body & Trim

  Ashley Reynoso
2 years ago
I was very unsatisfied with the work that they did I had to leave my car for longer because of how bad of a job they did. Please don t listen to your insurance and take it here I have dents in my car that where not their before, broken parts, paint job was so bad, they put used parts and you can tell they have been used because they have scratches on them, paint missing in some parts of my car because they scratched it.

  Randall Seifman
3 months ago
Nice, helpful people, but they couldn't get all of the parts for my 15 year old car and they had my car for almost 2 months. They did help lower my deductible... Overall a fair experience.

  Jair Isaza
5 months ago
This is my 2nd time going to THIS particular location. Did so because of the EXCELLENT service I received the first time!!Only to confirm that it was the exact same type of service a whole year later.Chris (I believe he's a manager) took care of all my needs with a caring smile and knowledge! answer all my questions, kept me inform throughout the repairs, called/texted.at the delivery of my vehicle, it was the same thing, had my car detail, looked better than when brought in lolServices: Painting, Body & Trim

  Audra Oul
6 months ago
Thanks for fixing my car very well. I am completely satisfied with the car. It looks brand new. I appreciate the updates about the progress of the car. It was professional and friendly service. The car was fixed faster than I thought it would take.

  Eric Ward
a year ago
Pablo and the team are the best ever! Took their time and was in constant communication with me every step of the way! The car looks like nothing ever happened to it. Thanks again...

  LP Taylor
2 months ago
Amazing customer service and all personnel was helpful. I received daily updates, and my vehicle was completed early!!!

  JACK RIES
2 months ago
AT THE BEGINNING I WAS WAS SUSPICIOUS BECAUSE I LACKED PHOTOS OF PARTS BEING REMOVED!!! The continued lack of supporting photos but the increased notices of increased costs, this triggered suspicion of being scammed!!BUT when JUAN Henderson released supportingPhotos things began to make since..I SUDDENLY REALIZED I MISJUDGED CRASH CHAMPIONS!!THANKS YO JUAN I WILL HIGHLT RECOMMENDJUAN AND THE FACILITY & QUALITY OF FINISHEDWORK INCLUDING GETTING JOB FINISHED EARILIER THEN ESTIMATED!!! . J/R

  Tarin alm
6 months ago
You know what? Car crashes suck. Do you know who does not suck? Crash Champions! They were on it. They communicated daily and I was back in my car when they said I would be. Also, my car is a rare model and they were able to get parts and fix it within one week. I was really upset at the accident, but Crash Champions put me at ease.

  Marisela Gypsy
11 months ago
They were clear, they helped calm me down . I get they could handle it all. They were! And they did do A fabulous job. You would never know it had a hot lifted front right Bumper! They were clear, did a great job and super fast! I thought it would take longer.I do recommend themI'd give it a 10 But I have to wait to wash it.But because It was recommended not to wash it just yet because of the paint .But yes all was great!Services: Steering & suspension repair, Painting, Electrical, Welding

  dagwood519
10 months ago
I've had body work on another vehicle done and it turned out flawlessly! My other vehicle has a couple of small runs in the paint. They said to bring it back, no problem! I trust their work. I am confident those small areas will blend nicely. Other than that my truck turned out GREAT!! Really happy with their previous and current work!Service: Body & Trim

  Anita Queen
7 months ago
My car was repaired at the Fullerton, CA location. Pablo handled my repair and was very responsive, informative, and polite. My car repair was finished earlier than the promised date and looks like NEW!

  Sharon Stewart
4 weeks ago
They did great work and was done on time. I will definitely use them again

  392_Keith
4 years ago
90+ Day ReviewHighly Recommended! Pacific Elite Collision Center repaired my Billet Silver 2018 Dodge Challenger Scat Pack. Cole helped me out and kept me informed every step of the way. They had me back on the road in record time and the color match was spot on! I am happy to say the finish is just as nice as the day it left their facility nearly 4 months ago. Honestly, don't play games. Come here.

  Mike Shon
5 years ago
Excellent customer service throughout the experience from the first phone call to the early completion. Upon my arrival I mistakenly entered through the work area and the entire place was immaculate. The lobby was maintained in the same way where I was greeted with a smile and addressed by name. Liz introduced me to Armando who displayed excellent skills, as well. Although the repairs were relatively minor it's amazing that in less than two days the job was finished. Thank you!

  Carlos Mota
9 months ago
The service providers at this facility were extremely helpful. They did not seem predatory in any sense and actually informed me of all possible options/routes before choosing them. I 100% feel comfortable getting any future services on my vehicles from this location in the futureService: Body & TrimService: Body & Trim

  Satinder Mann
8 months ago
We took our car for bodywork after an accident. Crash Champions did an excellent job . They were very professional, polite and work was done on time and they did a great job

  Gabriel Garcia
5 months ago
Great repair shop. I received my vehicle back 1 day before the quote.Services: Steering & suspension repair, Painting, Electrical, Body & TrimServices: Steering & suspension repair, Painting, Electrical, Body & Trim

  Bridger CMU
a year ago
Took my Tacoma in for a dent on the door and scratches from a sideswipe accident. David H. and his team are polite, professional, efficient, and effective in working with the other driver's insurance and detailing the work that needed to be done on my truck. They made sure I had the documentation of the work to be done, the estimate, and insurance case number. Drop off and pick up were smooth and efficient and they got me back on the road quicker than I expected. Great work and even better service!Service: Body & Trim

  Pamela Greenhalgh
2 years ago
They contacted me immediately after my car was towed to the shop. The kept in contact by email and promptly gave me an estimate. I was very satisfied with the quote of the cost and they kept a little under the quote for the final cost. The staff was pleasant on the phone and they didn't put me on hold. When picking the car up, after repairs were done, the receptionist made an error in explaining the repairs but the technician explained it. They had to realign the car and I am grateful for the excellent care of my car. I would highly recommend this shop.Service: Body & Trim

  Melissa Duran
a year ago
If a negative star rating was an option I d select negative 5 stars for the lack of professionalism, customer service, communication, ownership, meeting deadlines and most importantly for trying to release my car when parts weren t properly installed, windows weren t working and rims were powdered coated a completely different color from my original rims. Not any of the staff that handled and worked on my vehicle are equipped to properly and diligently perform their duties. Most upsetting is their lack of taking ownership and responsibility that they dropped the ball on the repairs and the service they provided to me. I advice that Leslie take into consideration what customer service is and that includes communicating with your clients not awaiting for their call.Services: Painting, Body & Trim