Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Robert Rose
a year ago
You get back what you put in to this place. Respect, trust and fairness.I've been bringing my 1984 Mercedes 380SL here for over three years. Never felt pushed to make repairs I didn't feel were necessary. Dennis, John and the team know their stuff and you can talk to them. They have been doing this for decades and some of their technicians are one in a million. They have helped me on short notice and gone out of their way several times. If you own a German car this is a good place to start building a working relationship with reliable people that will support you well into the future. Highly recommend.
Jasmine K
11 months ago
Run from this place. The worst place ever to get your car serviced. I had my Mercedes serviced there and after spending $2000 for noise coming from wheel, not only did they not fix the problem, but they caused more damage to my car and try to blame it on me. Because they didn't install the parts correctly and do an alignment, my bumper is damaged, my brand new Micheline tires are damaged and problem I originally took it there for is still there. Very costly. They are not experienced in Mercedes and they lie to shift the blame. Horrible service.In reply to the owners ridiculous reasoning: You just admitted to lying to me and not being such a good mechanic. When you change control arms you HAVE to do an alignment. So when I brought the car back specifically for alignment you didn't do it. Thanks, just what I needed. You just admitted that you lied. There is no language barrier as evident from this post and you have to be really stupid to believe that inner lining damage can be caused by hitting parking barrier. Tire wear from inside is caused by misalignment. You changed 4 parts and the noise is still there. A good mechanic would be able to pinpoint the problem.Service: Steering & suspension replacement
DSVNinja
6 months ago
Awesome staff and crew. They know their stuff. It's better than the dealer by far. Dennis is very knowledgeable and understanding.
Douglas Standing
a year ago
I felt like they did an adequate job but the price was very expensive for engine repair on my Mercedes E350. . They were polite and nice up until I needed to have some warranty work done. The defective work started to give me problems 200 miles after I had the repairs. I had originally paid in excess of $8K and then when I found out the job was done subpar and some parts were not replaced that should have been. Dennis (the owner) would not honor the warranty and help me out in anyway to compensate for this subpar repair that I had to have redone at a Mercedes dealership. Don t let their kindness fool you when it comes time to honor warranty work. I learned the hard way and will take my vehicle elsewhere.Services: Auto brake repair, Engine repair
Hass D
2 years ago
German Auto Repair is privately owned German car repairs and restoration business. It is one of a kind car clinic that service and revives Mercedes ,BMW, Bentley, and Porche. Dennis the Owner is leading the orchestra with a squad of smart honest German car mechanics who brought my 560 SEC 91 with 235,000 miles back to a running stallion after it was Dead and refuse to run. Just got my smog passed few days ago..drives smooth and dandy . I highly recommend them to you. You will discover the last of the good breed mechanics alive .Affordable.. Courteous..honest and reliable .
Carole Jarvis
4 years ago
These people are amazing. They are professional and very courteous. My car is/was a real mess. Had a recall that expired due to an extra 2000 miles, yet they tried everything to try and get it. Unfortunately it was no go. They worked with me and after a month of research I chose to keep my car with them. Hoping to get it back soon. I would love to comment on the finished work when complete. At this point of my experience with them. I highly recommend them.
Mark Dowling
a year ago
I need to take my car to the professionals for the first time in 20 years and I felt the German auto repair was very polite and their prices were reasonable. It actually cost me more for parts needed for the labor, and they were very honest about it
FALLENANGEL408
3 years ago
Great auto service and mechanics, really helpful and knowledgeable. Dennis reached out couple days after to see how everything was... that's awesome customer service, not one auto shop ever reached out after to check in. John was extremely helpful and cared about the customer. Highly recommend if you own a German car
Burito million
a year ago
I would give this place no stars if I could. Rude management. Walked in today when I heard the receptionist make rude comments toward done customers only to later on discover one of the victims of the comments was an employee, whom was then also yelled at and fired by the owner of this establishment. I have gone here for more than a year for All of my cars, but I warn everyone else of disrespectful staff management as well as the oh so LOVELY receptionist.Service: Auto maintenance
Aly B
a year ago
Terrible service ran by terrible people. Receptionist is careless and has shown me that this business would rather not have me return based on my snap backs to her undesired comments. So, I infact will NOT return. And I will encourage the rest of my family as well as any one reading this to do the same disappointed but not shockedServices: Auto detailing, Vehicle safety inspectionServices: Auto detailing, Vehicle safety inspection
Marnie Willard
4 years ago
Extremely nice people. My mk4 Jetta tdi was broken down on the side of the road, leaking oil and I decided to be towed to German Auto Repair. I called beforehand to make sure that I could be towed in there and the lady was really nice. She even recognized me by name when I walked in several hours later. They even offered to drive me home. They got my car fixed very quickly in a day and it runs perfectly. Dennis even texted me to check to see that everything was okay. My only problem was that was car was really grimy because of oily hands which I get. And the invoice wasn't very detailed with what they did, but all-in-all definitely recommend.
Ken & Carol Maul
8 years ago
German Auto Repair has been servicing our Mercedes since we moved to Fresno in 1987. They are always considerate, fair and courteous. Dennis has a superb knowledge of Mercedes and its operating system. We can always trust our vehicles with him and his staff.
Anthony Castaneda
2 years ago
Had went to get oils change form them around 4 weeks ago 2 days after oils change a drivetrain malfunction light came on . I took it back they looked at it we agreed it may be a fuel pump was told if it happns again bring it back .well currently my BMW been sitting on side of road for 3 days and have to wait till the 25th till they can look at it .Service: Oil change
Brooke Russell
3 years ago
Found a place in Fresno that is willing to work on old VW's. John is very kind and pleasure to do business with. German Auto is fair priced delivers what they promise. 100% recommend.
TERRY MCELHANEY
6 years ago
I've been going to Dennis's shop since it was "Pinkey's" . Everyone there is very friendly and knowledgeable. John, at the front desk kept me informed of the progress of the repairs and any addition work that should be performed. Stacey, keeps the shop running smoothly at the accounts desk. Albert was a very pleasant man and drove me to and from the shop as needed. Overall: A+
Charlie D
7 years ago
Sorry to rate without experiencing actual repair, but made an appointment and they asked if I could have the car in at 8am. I assumed that meant I had an appointment. I arrived at 7:50 and signed a quote for over $400. Said I could probably get in within the hour. Came back at 11 and car was still outside. They told me, sorry we made too many appointments. Good for you, bad for me, I drove an hour to get there. Drove to the vw dealer down the road and had the work done right away for $340.
gary rudesil
9 years ago
spent over $ 4,000 on head gasket, water pump, timing belt, cv joints, and other repairs, just so it would come back to me with 1 front marker light not working, the other one falling out, the ABS light on, the traction control light on, and the rear bumper plastic scratched up. NOT HAPPY
Frank Cozzi III
3 years ago
The owner and service manager are both very open, honest, and friendly. They do very good work, and have always had my car done when they said they would.
Alicia
4 years ago
Best service for all your German auto needs..trustworthy and reliable auto repair. Dennis the owner and his staff excel at making customers happy.
Sheena Hunter
a year ago
The lady behind the front desk was so rude. She ignored me at first and when she finally acknowledged me, she was extremely curt.
Jess Soto
7 years ago
I own a BMW 335i 2009 not an easy car to work on and I had a very bad issue occur in my engine, they did an outstanding job and very professional. Really appreciate this place!
John Samarin
8 years ago
I've known Dennis for over 10yrs and have used German Auto many times. They are reliable and provide very good service.
John Arebalo
2 years ago
Very professional and an excellent experience. Thank you John, techs, and the entire staff. I will definitely return.
jeremiah sinclair
2 years ago
Love it very resourceful very respectful feels Just Like Home thank you very much Sinclair family.
Frank Rivera
10 months ago
Not good
Bayne Smith
3 years ago
Rude workers don t go to German auto repair
Kay Pinkins
6 years ago
Great work....friendly service representative
Jerry Letto
2 years ago
Experienced, honest, and nice people!
Michael Bernhardt
8 years ago
Knowledgeable staff and good service. Thanks!
Glenda Jacobsen
3 years ago
very knowledgeable, respectful polite