Blackstone Toyota Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sok A.
11 months ago
I got my car here a few years back when they use to be Michaels and I always bring my car here to get serviced. They have good customer service prices are pretty reasonable but you know its a dealership so its gonna be a bit higher than usual. But they do a awesome job they will let you know if your car has any issues. So you can always take care of it.

  Brevin Morrison
a month ago
Had a very great experience with this Toyota Service Center! They were very professional and in addition were super helpful and friendly! I will definitely be coming back to this service center going forward! You guys totally rocked it yesterday! Keep up the amazing effort!

  Bat Man
a month ago
Took in for oil change at 10:15 for 10:30 Appointment was told hour 1 1/2 called at 2pm said car is ready. They had trouble starting my 4 runner. Someone didnt pass along that I had theft protection and so they took apart the battery treminal and ended up cross threading the hold down plate. Now the Mechanic has to re-thread the unit so that the battery terminals can go back on. And I asked him to put the extra half a quart of oil as it was not to the full line. So with An appointment at 10:30 the car is back in the shoop.its 3 o'clock. I'm still in the waiting room for a simple oil change. They brought it back and said it was fixed , I lifted the hood and the The terminal was loose and the threads were stripped and the bolt came completely out. So I had them take it back to the shop. To redo it and I'm still seated here. So this makes trip number 3.

  cruets anther
3 months ago
Went in for an oil change. Was quick, took like 40 mins. Shocked how expensive it was when I got to the register. Would of been nice to have been told the price at drop off so I wasn't shocked when I went to pay. Employees didn't have power or will to hook me up with a coupon or anything. Didn't go the extra mile. Ok whatever, I'll go somewhere else next time.

  Aimee Schramm-Anderson
5 months ago
Please beware that service advisors will push performing services that are not necessary. I took my car in April of 23 and had $1700.00 worth of work done. My husband took it in again November of 23 and was charged for the same "necessary maintenance". To add to this, a minor repair we had requested was not performed and we were not told about it. We noticed the repair wasn't done when we got home. Some of the items they said they did (which I questioned now because they said they were going to perform the minor repair but did not) were battery cable anti corrosion pads, ethanol defender service (look this service up online and you will see that it is a questionable service to begin with let alone done several times in one year) and various inspections and "cleanings" they had already done a few months ago. We have taken our cars here for years and are disappointed that we can no longer trust this business. I would not recommend this service department to anyone. They are scammers.Service: General repairs & maintenance

  Tamara E
3 weeks ago
The people I talk to are very nice and good customer service.

  Juan Rivera
8 months ago
We took our 23 Toyota Corolla Hatchback to get some work done, our customer service representative was amazing, Margarita was very quick to help us in and out AND we got a rental! Great experience Thanks Margarita!!! Keep Up the Great Work!TRAC 307Service: Body & TrimService: Body & Trim

  aonori71
11 months ago
Kevin , service advisor , has been taking care of the services for my cars for 9 years.He is honest and generous, has respectful manners. I do not know much about the car maintenance, but he takes time to explain for me whenever I have questions. So appreciated his courtesy.

  Mindy Avila
a year ago
Great service. Very happy with my customer service attendant. Iam recovering from a broken knee and he helped me with my walker and opened the doors for me so I could be comfortable will I waited. What a gentleman. Please appreciate him.

  Greg Cobb
4 months ago
Beautiful shop, Dave in parts is fantastic and good people.

  Patricia Frey
a year ago
I was disappointed with my first visit since Michael's changed hands. I called in and asked how much and what was included in a 40,000 mile service. I was quoted a price around 200.00 and made an appointment. When I got to the desk at my appointment I was told it was close to 450.00! Another lady waiting had the same issue. They later explained that it was due to changing hands and they weren't on the same page with their quotes. They said they will not have that issue as the future. We will see.

  Holly Collins
10 months ago
Efficient service, nice lounge to sit in with a coffee machine. I had my 8 month old with me and he had space to crawl around on clean carpeted area.

  Joe Terri
a year ago
We were greeted as we got out of our vehicle. A service manager greeted us, took our key fob, got the info from our car and met us inside. After three minutes we signed off on the services to be performed. We were told it would take 1 1/2 to 2 hours. They had things completed in an hour and twenty minutes. A "shout out" to the service department and technicians.

  Diego Ulloa
2 years ago
Very slow service, takes forever. You need to make an appointment many days in avance. If you don't have an appointment they make you wait 6 hours in their office space. I only come here because is free due to my new car purchase but as soon as free period is over why would you ever come to this place? So many other companies treat you better and are way way faster, probably cheaper tooServices: General repairs & maintenance, Oil change

  Kathryn Saxton
7 months ago
The Service Manager Tony was AWESOME... Great customer service Blackstone Toyota!!!! I will Definitely be back!

  lunitune69
3 years ago
From when i got there until I left, all were very polite and professional.***I changed my review from 5 stars to one because i went back to do an oil change. No appointment. When I got my car back Leo was taking paper mat out and did not look at my rug until i got home and noticed cloth mat and rug were greased. Next day my husband smelled burning. Under my car was dirty with oil. Husband went back to complain and they did clean it both. So disappointed.Service: Oil change

  Barry Burke
9 months ago
Dropped in without an appointment for truck maintenance service ! In and out quickly, and handled professionally !

  Yahia Rowaid
a year ago
Best customer service. Look for Michael Vongsiri and Raj Kauchal the manager! They appreciate customers and take care of them to the best of their abilities.

  Ali Bakhdoud
3 months ago
Great job!Thanks!

  Jim Fox
a year ago
Really friendly and quick to service my car.

  MyHuyen Tran
2 years ago
Fast, courteous, and phenomenal as usual!Marina is amazing!! Thank you!

  Jodie Sloan
9 months ago
Customer service is on point. Geo is awesome.

  Dennis Keplinger
3 years ago
$760 to replace a hose and it came back with a flat tire. Wasn't their fault. It needs a -5 rating.

  Victor Arteaga (VicArt)
4 years ago
Great service. Long wait but Job was done.

  Erlinda Nadora
2 years ago
Fast. Excellent Service. No waiting time and with courtesy.

  Gurinder Singh
10 months ago
Still have $10k mark up

  Ahdam Brown
10 months ago
Service was pretty good.

  Steve Nathan
a year ago
Excellent service, Helpful service representative.

  Matt Noble
8 months ago
Fast an efficient great job Toyota

  Kashira kash Harding
a year ago
Fast service while I waited