Lexus of Fremont

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Prathamesh G
4 days ago
This was the quickest and easiest car purchase I have ever made as we bought a 2024 ES 300H F-Sport Handling. Fred was extremely informed about the automobile I was purchasing and I didn't feel like Fred was attempting to sell me anything, which made me feel extremely comfortable. He was straightforward and honest, which I knew because I had done my own research on the automobile and its price. I would highly recommend buying your car here!

  Hardeep Dhaliwal
2 days ago
Excellent experience at Lexus of Fremont. Would highly recommend seeking out Conner Pivin. He was a delight to work with. No pressure tactics and was super accommodating even as I kept changing my mind about features. Conner helped me find the right car at the right price and helped me figure out how to get some of the extras that were important to me. I had already tried to purchase a vehicle at Stevens Creek Lexus but the staff there was not helpful so walked out and brought my money to Lexus of Fremont. If you re looking for a Lexus, go to Fremont and ask for Conner Pivin. He ll take care of you.

  Tony Tang
2 months ago
I'd like to thank Kathleen Wong for getting me my dream car. She got me the build that I wanted, a great price, and provided great service. She was informative and patient during the entire looking and buying process. Ask for Kathleen Wong if you want incredible customer service.

  Sharlyn Bondoc
3 days ago
Michael and Ryan at Lexus Fremont were an exceptional team in facilitating my Lexus ES300h purchase. Michael's expertise and informative approach streamlined the process, making it both smooth and efficient. Meanwhile, Ryan, the sales manager, played a pivotal role in ensuring everything ran seamlessly from start to finish. Together, they provided top-notch service, making the car-buying experience truly enjoyable. I highly recommend Michael, Ryan, and the entire team at Lexus Fremont for their dedication to customer satisfaction. Thank you, Michael and Ryan, for making the process so easy and enjoyable!

  Patty Tovar
a month ago
I recently visited Lexus of Fremont for my car's 15,000-mile maintenance appointment, and unfortunately, my experience was less than satisfactory.My appointment was scheduled for 7 AM, and initially, everything seemed to be going smoothly. The staff took my car in promptly, and I appreciated the efficient service. While waiting, I took the opportunity to walk around and get some exercise.However, things took a turn for the worse when I received a text message stating that my car was ready within 2 1/2 hours, which was impressive timing. When I went to check out my car and sign off, I was informed that it would be brought out to me within the next 35 minutes.Unfortunately, despite waiting for 15 minutes outside, my car never appeared. When I inquired about the delay, I was told that it was being washed. While I understand the desire to provide a clean car to customers, I believe that once the service is completed and the car is ready for pickup, it should be brought out promptly.Furthermore, the extended wait time was particularly frustrating as I had prior commitments to attend to. I was left feeling inconvenienced and disappointed by the lack of consideration for my time.As I write this review, my car still has not been brought out, despite an additional 10-15 minutes passing. This experience has left me feeling dissatisfied and reluctant to return to Lexus of Fremont for future service needs.

  Tomas Torrico
2 weeks ago
Bennie from Lexus of Fremont not only provided excellent service- he was extremely knowledgeable about his product line! Purchasing our car was so easy and quick which I have never experienced before! He didn t mess around with pricing, after our extensive research we knew he gave us the best possible deal! Could not be happier!

  Beibei Liu
a week ago
Really friendly and helpful sales: Kathleen Wong and Harrison He! We got the car at a good price and got wonderful instructions on how to operate the car. Great experience and smooth process. Thank you for everything!

  Amritpal Bhagat
9 months ago
Title: A Stellar Showroom Experience at Lexus in Fremont, CaliforniaRating: (5/5)I recently had the opportunity to visit the Lexus showroom in Fremont, California, and even though I did not make a purchase, I was thoroughly impressed with the quality of their service and display. This review is my token of appreciation for their dedication to customer experience.From the moment I walked through the doors, I was greeted with a level of professionalism and courtesy that genuinely enhanced the entire browsing experience. The showroom was immaculate and well-organized, showcasing a broad range of Lexus models, each presented in a way that truly reflected the luxury and finesse synonymous with the brand.Of particular interest was the IS 350 F Sport. The vehicle was a visual treat, poised elegantly amidst the showroom floor. Every detail of this model was displayed to perfection - from its sleek exterior design, luxurious interiors, to the intricate details that Lexus has meticulously integrated into this marvel of engineering.Moreover, the dealership staff were incredibly knowledgeable and enthusiastic. Even though I made it clear that I was just browsing and not in the market for a purchase, they took the time to provide a comprehensive overview of the IS 350 F Sport. They addressed all my questions patiently and were clearly very knowledgeable about the vehicle, revealing a dedication to customer service that was refreshing to experience.Beyond the vehicles, the cleanliness and organization of the showroom were exceptional, contributing to a comfortable and relaxing environment. It is clear that Lexus in Fremont understands that customer experience is more than just the vehicles; it's the ambiance, the people, and the little details that add up to create a truly memorable experience.In conclusion, my visit to the Lexus showroom in Fremont was more than just a simple browsing experience. It was an immersion into a world of luxury and superior service. Even without making a purchase, I left with a positive impression and a newfound respect for the brand. I highly recommend this dealership to anyone considering a Lexus - whether you're in the market to buy or simply interested in experiencing the epitome of automotive luxury.

  Rick Lyons
a month ago
We recently purchased a 2022 Lexus RX 350L from Lexus of Fremont. Bennie Carter was our salesman. Bennie was great, very easy going, very personable, accommodating, very honest and straightforward. I can highly recommend Bennie if you are looking to buy a car. Unfortunately, Lexus of Fremont had only 1 finance person on duty which took an extra 2 hours wait time. Once we were with Bret, their finance manager, it was good and went exactly as planned. Overall, we are very happy & satisfied.

  pruda walkman
2 weeks ago
My experience at Lexus of Fremont was beyond 5 Star service I've never been to a dealership with such amazing customer service. The sales team Michael brunker, Ryan bondoc (tattoo man) and Monty Singh (guy with orange polka dot socks) to be exact were able to provide me with the most utmost professional service throughout the transaction their knowledge and expertise helped make the entire process smooth and easy. Thank you to the finance manager Danny dang as well. I will definitely be a customer at Lexus of Fremont for life and will recommend all my friends and family to buy here! Couldn't have done it without these guys the Lexus product speaks for itself so to have these guys standing behind the brand is a huge A+. Huge thank you to Lexus of fremont! Keep up the amazing work!

  Alexander Reynado
a month ago
Fredy Herrera was great and really helped us get the car we wanted! Went to 5+ dealerships and Fredy was one of the best ones we worked with! We picked up the NX 450h+ luxury and are very happy

  Shai Redlich
a month ago
I recently purchased a 2024 Lexus RX 350 hybrid from Lexus Fremont, and I couldn't be more thrilled with my experience. From the moment I stepped into the showroom the staff at Lexus Fremont provided top-notch customer service, making the entire buying process, seamless and enjoyable.Jimmy Wong (sales consultant) and Bret Chan (finance manager) when above and beyond to ensure that, I found the perfect car for my needs and preferences, they answered all my questions provided valuable insights, and Never pressured me into making a decision. The professionalism and attention truly made me feel valued customer.

  J. Shin
3 weeks ago
I have been taken my car there for service since purchased 6 years ago, great dealership with exceptional customer service. Phat Lam my service advisor is very professional and knowledgeable. Guided me each steps of the way, loaner car was provided the same day so my work will not get disrupted during the serviced hours.

  Satish Alapati
a month ago
I would like to thank Brandi and Monti for the whole experience I had buying a Lexus RX. Throughout the process their friendliness and professionalism was excellent. I would call out that they personally helped me procure a car that was not available from another dealer. Brandi also took the extra mile to ensure that all my questions were answered even after buying the car. Last i also wanted to mention Danny's professionalism in the accounting department. All in all they listened to my needs and concerns without any pressure. Thank you so much.

  Natalie B
a month ago
I can't say enough good things about Fred! He is like your long-lost friend who happens to sell cars. Super warm and welcoming, he went out of his way to help me.. Fred genuinely cared about what I needed and made sure I felt comfortable every step of the way. If you want a great car-buying experience, go see Fred he's the best!

  Christina Zeng
a week ago
I had really bad experience with Lexus service, they asked me to sign a blank service agreement, never print me a copy, and try to send it to the wrong email, charge me over $700 for oil change.When I picked up my car after the repair, I noticed that the window of the door on the driver side had a small crack/dent that was not there when I dropped off the car. The place was under construction at that time, and I strongly suspect that the dent was caused by a hard object hitting on my driver-side window.And I wrote to express my dissatisfaction with the service I received at your dealership, but they never response back.I won't recommend this dealer.

  Sachal Ali
a month ago
Connor at Lexus of Fremont was incredibly friendly and helpful. He took the time to listen to my needs and preferences, making the car-buying experience smooth and stress free. The manager Monte and Danny made sure to get me good pricing and explained the paperwork so I knew what I was buying. Their knowledge about the vehicles made me feel confident in my purchase decision. Overall, the exceptional service from Lexus of Fremont truly made my visit to this dealership a positive and memorable one.

  Jay Ward
a month ago
I had a great sales experience with Fredy Herrera! No pressure, super courteous, and a pleasure to work with. Recommend him if you want to buy a car there.Also appreciated Danny Dang from finance- Very honest, and on the level!Lexus of Fremont worked well for us!

  Renee Marlin
a month ago
Hands down the best buying experience I have ever had. There was no passing around from person to person or long waits. Brandi, my sales person was awesome! She was so genuine and down to earth. I was able to test drive several cars and she answered all of my questions without pressuring me. I traded in my old car and drove out in a brand new 2024 Lexus NX hybrid in a few hours. I couldn't be happier with my purchase or my experience with Brandi and Lexus of Fremont!

  Cherry McLaughlin
a month ago
Michael Brunker spent quality time with us reviewing the ins & outs of our new car. He patiently answered all of our questions, despite it being a rainy night and near the close of business. He also shared in our excitement, took our photos w/ the car, and was a pleasure to work with. Great vibes! Thank you!

  Joseph Rosales
a month ago
Exceptional experience at Lexus of Fremont! Fredy's professionalism and Ahmed's management were outstanding. They guided us through the car buying process seamlessly, ensuring we secured a great deal and left completely satisfied. Highly recommend this dealership for their excellent service and commitment to customer satisfaction!

  Jeremiah Nueve
2 months ago
I had an excellent experience working w/ the fantastic team at Lexus of Fremont. It started with the sales consultant Kathleen Wong who was very transparent and provided a top notch customer service. I spoke to her the night before and she was very helpful in finding the 2024 NX 350H that fits our needs. I met her the following day to review what we discussed and much to my surprised she gave us a better deal than what we talked about. The other members of the team were as great as Kathleen. Brett made the transaction seamless, Monty and Andy ensured I had the best buying experience and Richard explained the SUV features prior to leaving the lot. For those looking for a top notch buying experience, look no further else. Look for Kathleen Wong and her superb team at Lexus of Fremont! Very satisfied customer here due to the experience that team provided me.

  Leanne Lu
3 weeks ago
Bought my Porsche Macan from this dealership as I have many friends and families that come here to buy their vehicles. I was greeted by salesperson and they were spectacular. However, the Porsche I bought had some issues but I brought the issue to their attention and the general manager Michael answered with haste and was super helpful. I want to give a shout out to this dealership as it actually cares about their customers. I want to recommend this dealership to anyone. Thank you once again.

  Jianzhong He
2 weeks ago
I am compelled to write this one-star review after an exceptionally disheartening experience at Lexus of Fremont. What was supposed to be a straightforward process of signing a contract and picking up a used car quickly spiraled into a series of frustrating events marked by delays, unfulfilled promises, and a complete lack of accountability from the staff.We were explicitly told to arrive at the dealership around 10 am to finalize the paperwork and take possession of our vehicle. We arrived at 9:50 am. The finance representative was nowhere to be seen until 10:30 am. To add to our dismay, other customers were somehow attended to before us, despite our early arrival. We were not being able to sign the contract until 11 am, a time by which we were supposed to leave for work.What's more, upon receiving our car, we discovered that the rims were not in the promised condition. Fred Omar, the salesperson, assured us that the dealership would rectify the damage to the rims. Contrary to this promise, the manager, Ahmed, later stated that the dealership would not do any work on the car. This discrepancy between what was promised by the sales staff and the manager's refusal to uphold their commitment is not only disappointing but also indicative of a lack of integrity.We invested hours engaging in discussions with the dealership, seeking a resolution that never came. Throughout this process, we were met with nothing but a haughty attitude from the staff, further exacerbating our dissatisfaction.I strongly advise potential customers to reconsider their choice before visiting Lexus of Fremont. The lack of professionalism, accountability, and customer respect we experienced is unacceptable for a dealership of this caliber. Save your time and peace of mind by looking elsewhere for your automotive needs.Edit:I appreciate Terry's response and the apologies extended regarding my experience at Lexus of Fremont. I have decided not to proceed with the purchase of the vehicle from your dealership.I feel it's important to highlight that my visit mentioned in the review was not an isolated incident. Prior to the day I wrote about, I had already visited the dealership with the intent to finalize the paperwork. The FIRST visit ended with me being turned away because it was allegedly too late and the finance manager was off work. In my SECOND visit, after long hours of waiting in the morning, I was informed that the car was not ready for pickup (can be picked up in the later afternoon but I was at work). It was only on my THIRD visit, the day after, when I was led to believe everything was in order, that I discovered the issue with the wheel, leading to a request for a FOURTH visit to fix the wheel.This series of events reflects a pattern of inefficiency and miscommunication.Each visit required considerable time and effort on my part, with each visit ending in disappointment due to reasons that could have been avoided with better internal communication and respect for the customer's time.I hope this feedback serves as a constructive input for Lexus of Fremont to improve its customer service processes. Thanks Terry for your attention to this matter.

  Smith Shen
a month ago
I just purchased Lexus RX350 in Lexus of Fremont last week. Their service is the most impressive, especially great help from Kathleen Wong. She gave me not only good price for the car, but also great support on choosing car features , performance and future service. I really appreciated it.

  Alvin Yu
a month ago
Fred Omar helps me secure my dream car. he went above and beyond during the entire process of car buying. I can't thank him enough. I would do business with him again 100% in the future. Happy and satisfied customer here.

  Andrea R
a month ago
We had a wonderful experience getting our new car with Fredy Herrera! He was very thoughtful and prioritized our needs. He helped us get things taken care of on the car--even small things! It was easy to communicate with him throughout the process, and we felt safe knowing Fredy was helping us with our purchase. Also, Anita was very kind, and helped us get exactly what we needed serviced on the car. She listened to our unique situation, and helped us get our car serviced in a way that was best for us. Very grateful for all their help, and for the positive experience at this dealership!

  Abril Aceves
a month ago
Was nervous going in but the Lexus of Fremont team were very helpful!!I worked with Connor and Brett and they were very honest about the whole transaction and explained everything thoroughly so i understood what was going on. Good place to deal with.5/5 stars!!!

  Hemant Patel
2 months ago
A pleasant car buying experience. No pressure or hassle. Everyone was very patient and the back and forth was minimized. Reasonably priced for the current economic climate and low availability of vehicles. Brandi ( who came in on her day off ), Brian and Monty were great!

  Ridhi Reddy
4 weeks ago
Wonderful experience with Daud and the team. They listened to what we wanted and gave us a variety of options with pros/cons listed out for each vehicle. They patiently answered all our questions and went above and beyond. Thank you so much!