Folsom Lake Kia

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Glenn Lee Robinson
4 months ago
Been looking for a deal on a Certified Pre-Owned KIA Forte since Black Friday.I shopped several different lots and made a second trip to Folsom Lake KIA. We were greeted with a friendly welcome by Conner who showed us around with ZERO pressure. We found this 2020 LSX with a reasonable sticker price and took it for a drive. Conner explained the car s features and provided me with a simple comparison breakdown between this and another trim.We went inside to discuss numbers and after a couple straightforward conversations with Kris the sales manager, we landed at just $0.99 north of my asking monthly payment price Winston the finance manager had our documents processed in about 20 minutes. He explained what was being signed and made paperwork a bearable experience.Because I drove there with my son, we had to drive back home and arranged for Conner to deliver our new vehicle. After getting the car detailed and cleaned, he drove all the way to Plumas Lake to drop it off at my house customer service!I am very happy with my experience with Folsom Lake KIA and will happily refer my family and friends to go check them out!

  Jessica Nguyen
3 months ago
I just came back to California and helped my niece bought a car from Folsom Lake Kia . We really enjoyed to shop at this car dealer. Every one was great and friendly. Eric Watkins was wonderful, nice and kindness to us . He gave all information about the car to us and makes customer very happy . I highly recommend Eric to my friend and family. 5 stars for customer service to Eric Watkins.

  Eric Johnson
a month ago
I had a great experience at Folsom Lake Kia with Shane Stewart. Shane was a very knowledgeable Sales Consultant and walked me through every feature of the car. He effectively communicated the value of the car to me. He was professional and also did not pressure me into getting the car. It was refreshing to be working with a salesperson at a car dealership that wasn't trying to pressure me. I appreciated it. I would go back to Folsom Lake Kia again to work with Shane in the future and I recommend him and the dealership to others. I'm very happy with my new car.

  Shana Jollo
3 weeks ago
Gary was great! He helped us get the Kia Sportage we wanted. We had to wait for it to be delivered to the dealership and he did a great job keeping us updated. Once our new car arrived we were in and out with our new car in about an hour and a half!Who knew you can actually have an enjoyable and relaxed car buying experience!?! Thank you!

  Mike Phillips
3 months ago
Everybody was very friendly and knowledgeable. The time between arriving and driving off the lot was less than 3 hours which, in our experience, is very fast and we were not preapproved. Tim did an excellent job figuring out what we needed and showing us all the whistles and bells. Our next car will be purchased from Kia or the Ford dealership because the same family owns both dealerships.

  Marc Henderson
2 months ago
Great place to get a vehicle. Service with a smile and very knowledgeable group. Special thanks to Travis and Winston for their exceptional service. Made the process easy and I left the dealership with the truck I have always wanted. Thanks all!

  Brian Pon
a week ago
So, this afternoon my daughter took our '22 Kia K5 GT-Line for her 25-30k service, which she has a pre-paid maintenance package to help to cover all the regular maintenance such oil change, oil filter, oil, engine air filter and cabin air filter. My daughter waited at the dealership for almost 2 hours even with her scheduled appointment. Service Advisor Jerry PERKINS failed his job, failed representing the service center of the dealership and failed the customer (my daughter) miserably. My daughter mentioned she has engine/cabin filters at home, but "I want those filters changed since it's all covered under my pre-paid package". Jerry PERKINS tells my daughter, "oh your filters were bad so we did not change them". Once my daughter got home, I opened the hood to inspect the engine air filter and it was absolutely dirty. I opened the glovebox to inspect the cabin air filter and it was even worse. THIS IS ABSOLUTELY UNCALLED FOR BY LYING ABOUT THE FILTERS, WHICH ARE PICTURED AND DEFINITELY IN NEED OF REPLACEMENT. Now, I'm not expecting my daughter having to drive all the way back to Folsom to get her filters and Folsom Service Center can either have a driver deliver the parts to our home or we can drive to Roseville KIA to pick up those filter.....JERRY PERKINS, you need to make this right for being lazy not to replace 2 filters, which takes less than 10 mins to replace them both. Dirty Filter pictures are included.Update 04-03-24...I left a message for the GM and the Service Mgr individually to contact me to rectify the situation this morning. Later, I received a return from Doug, the Service Manager, who had conversation with GM and requested my return call. Doug and I discussed what had happened and agreed he wanted to ensure my daughter and I were taken care of. Doug stated he will make arrangements to deliver the filters and complimentary wipers blades to my residence today.Now, my situation has been resolved with the dealership. It is unfortunate, this had to be resolved in this manner when it was preventable and avoidable by the Jerry PERKINS, Service Advisor and honestly the Technician. These filter are inexpensive and no intense labor is necessary to replace. The job is less than 5 minutes combined. Long story short, my star rating will change once the parts have arrived to the house. Thank you to the GM and Doug for following up.

  Julie Hampton
2 months ago
I'm specifically rating the service department. If you have anything going wrong with your vehicle they take forever to get you in, take forever to fix the issue, and are horrible at keeping you updated during the repair process. There was a defect with my moon roof and it randomly shattered. They had my vehicle almost a month before they decided it would be a warranty repair. During this time they had my vehicle and wouldn't give me a loaner vehicle or provide a rental. It took almost another month to actually do the repairs. I have had another issue with my vehicle randomly losing power and then not being able to go any faster than about 20 mph. It seems to usually happen when the service department isn't open. The scariest time it happened was getting on the freeway. I finally had it happen during the day and took it straight in to diagnose. They refused to see me and told me there was no one available to diagnose it. I will never buy another Kia. Once they have your money they don't stand behind their product.

  Joel Hessing
3 months ago
First time that I've used a dealer's shuttle service without someone making me feel like I was a burden. The advisor, office staff, and shuttle driver were all friendly and accomodating.By the way, the paint match on the rock chips that were fixed was perfect. Car looked good as new. Thank you.

  James Royal Apple
10 months ago
Steve was our salesperson and is a very kind guy. No pressure. No problems. He is worth asking for if you want a smooth process.We traded in our current car for something bigger and it happened because of Steve. Clean dealership. Fast paperwork. Happy environment.Thank you! James and Monica!!

  Xiaolong Li
a month ago
Matt was a great sales rep who helped me get set up with a great EV9 lease. He was the most responsive of the reps from various dealerships I contacted and they gave me the best deal as well.

  Travis Brown
6 months ago
Both Andy A. and Jon P. were amazing to work with. Relationship matters as does attention to detail. We experienced both with these two gentlemen, and the deal was consummated without any hiccups.

  Bartosz Koziarek
2 weeks ago
Did scheduled Kia app( via app) recommended service for 23 kia Niro priced at $179, when arrived was told that they offer Smith else for 30k but it cost over $400. I did not agree and said I would like the one I sing up for. 2h later they called to pick up car... I asked if everything is according to the serviced scheduled.... Unfortunately they did change scope of work which I signed but was not told about change....when I asked to do it according what i schedule via app ....he wanted to charge extra....and then called and said that they will not do anything... AVOID this service at all cost and avoid KIA

  J Del R
a year ago
Tim was great! I contacted several dealerships and he was the first to reply, always consistent, never gave me the run-around and had awesome customer service. My wife and I will actually be contacting Tim soon regarding a purchase of a new Telluride. I have had some interesting experiences in the past purchasing new vehicles, but i must admit, purchasing at Folsom Lake Kia and dealing with Tim was a great and refreshing experience. Keep up with that great service and always have employees like Tim.

  Katherine Schrade
2 years ago
We went Folsom Lake to get a specific car. We traveled from Lake County and were so happy we did.First we were not immediately approached and were given time to look around. We went in and asked for sales and met Scott Jr. The rest of the process, loan paperwork, and financing was easy and seamless. Scott was there for every step. Matt did the final process of financing. He explained the extras insurances and warranty packages. For a finance guy he was so friendly and easy to talk to.The cars are clean and they keep the sales area clean. Masks are available for those who prefer them. All of the staff were happy and helpful.We had the best experience buying a car from here. Thank you for making this car experience exciting and happy. I am so happy we bought our car from here. I am still smiling. This will always be my first stop to purchase a car.

  Tuan T.
4 months ago
Final Update:The appointment was for 9:30am Thursday. I arrived early at 9 am. There was one car checking in ahead of me. I completed check in ~9:10am. I asked Rudy how long it would take to gauge potential time conflict with my son's school's early dismissal pick up time at 2pm.Rudy said tire replacement would take 2 hours because it'd take longer to also perform an alignment. I thought to myself that it was reasonable since 9:10 + 2 hours = ~11:10.At the time, the waiting room had customers waiting. By the time 11am rolled around, I was the only customer waiting. By 12 noon, I was still the only customer waiting. I was beginning to worry because I will need to leave the dealership soon to make it to my son to pick him up. I inquired about the progress and one of the receptionists there took initiative to walk to the back to let them know I needed the car to pick up my son.They finally finished at 1:25 pm, 2+ hours past the original 2-hours estimate Rudy provided. Now, I must rush to pick up my son.I'm changing final rating back to 1 star. You can't mess up all the time and expect to keep your customers.Update:Rudy called and apologized for the mix-up. It seems someone dropped the ball on the communication. Tires were in and we scheduled for service the next day. I'm updating my review to be fair to the dealership. Btw...if you call the number 'Jon' provided, it doesn't actually go to him. You'll get the representative or a message. I'm change my rating from 1-star to 4-star. BTW, tires aren't critical if it wasn't as bald as ours were. We shuttle our kids around in this car so safety is of highest importance. Having communication and clear commitments would have been all we needed.Original Post: We bought a 2021 KIA Niro EV here. We absolutely love the car, but the service department's lack of care is pushing us to selecting another dealer for service and future car purchases. We brought our car in for service on a Friday and was told they would have a shipment of tires in that afternoon by Rudy, the service advisor. He committed to calling us about the tire that day, but failed to. My wife followed up that same Friday afternoon, but didn't reach him and left a message. He didn't call back. So, my wife reached out again the following Tuesday and spoke to a receptionist for a call back. No call backs. My wife called with me on the line today (Wednesday). The receptionist from the service dept said we'd have to speak with Rudy and that she will also reach the manager. Apparently Rudy is the bottleneck. But, we're not sure. I asked if there would be other options should we decide to get our tires elsewhere. The reception said it was fine, but we'd be reasonsible for a $15/tire rotation fee. What we really want is a responsible service department committed to getting back to us. So I asked the receptionist if it be an issue if we took our KIA over to another dealership for service. She said it was up to us. I said that my concern is the lack of follow-up and follow-through. She said she can only leave a message. As we have left multiple messages, it did not sound promising. I said to her if we don't hear back, we may need to stop patronizing this dealership. We bought an EV here, but it would be the last purchase we'd do with them. Her response lacked any care or empathy..."you can do that".We just may do that.

  Marissa
4 weeks ago
Matt and RC was awesome! The experience was super smooth and he made it so easy for me. I can t recommend enough!

  Anna C
2 months ago
The technician that assisted me was friendly and explained with great detail what my car required and the costs. The service there is always great.

  Rene Sgheiza
a month ago
My car gad 3 recalls and folsom lake kia was very accommodating. I was quoted 2 to 3 hours for the job to be done but only took 1 hour. Friendly place too

  Kane Chiu
8 months ago
Recently, I had the unfortunate experience of purchasing a Kia Forte 2023 LXS from Folsom Lake Kia. I feel compelled to share my story with you, as I believe it is essential to warn others about the unprofessional and disappointing service provided by a salesman named Tim Voskuil. My encounter with Tim not only lacked transparency and professionalism but also exhibited a complete disregard for customer satisfaction and post-sales support.Lack of Information and Transparency:From the moment I met Tim at the dealership, it became evident that he was more interested in securing a positive review than providing me with accurate information. Tim failed to offer sufficient details regarding the Kia Maintenance PlanTM and the online portal. Instead, he directed me to search for the information myself in the owner's operational handbook and online resources. While I initially trusted his guidance, I soon realized that it was an attempt to evade his responsibilities as a sales consultant.Broken Promises and Poor Communication:During the purchase process, Tim made several promises that he failed to fulfill. He assured me of post-sales assistance, including providing the second key for the car, answering any questions, and even arranging an assistant for service appointments. However, Tim proved unreliable and unresponsive, neglecting to provide the promised support. When I reached out to him regarding the missing second key, he initially claimed it was on backorder and then suddenly changed his story, stating that the car doesn't come with a second key. His inconsistent explanations and unwillingness to communicate effectively were deeply frustrating.Unacceptable Behavior and Mockery:To make matters worse, Tim displayed unprofessional and disrespectful behavior during our conversations. When I questioned him about the missing key, he became irate and even mocked my concerns. This kind of behavior is unacceptable in the car dealership industry, and it is disheartening to see a representative of Folsom Lake Kia treating customers in such a derogatory manner.Importance of Salesman in Post-Sales Support:A competent and customer-oriented salesman plays a pivotal role in ensuring a positive post-sales experience. They should provide product knowledge, assist with maintenance and service scheduling, educate buyers on warranties and insurance, and maintain open lines of communication to address any concerns. Unfortunately, Tim's actions clearly demonstrate a failure to fulfill these responsibilities.In light of Tim's behavior and lack of professionalism, I strongly urge prospective car buyers to exercise caution when dealing with him at Folsom Lake Kia. Tim's actions not only tarnish the reputation of the dealership but also indicate a disregard for customer satisfaction and the values that Kia upholds.By sharing my unfortunate experience, I hope to raise awareness and caution others to avoid the frustration and disappointment I encountered at Folsom Lake Kia.

  Alva Hodgson
3 months ago
Came in to see about buying a Niro they had in stock, found out about it through Costco.Spent 40 minutes on the small lot, going in and out of dealership office multiple times.No one around willing* to help.Some people were getting help yes, some staff were just sitting and relaxing.Guess we didnt dress the part?Cars are left unlocked though, so that's something I guess.

  Jonathan Smith
4 months ago
had my power steering line replaced. they brought my car out the ac would not come on I didn't even get out the parking lot went in asking why my ac wont work he went in the back unknown to him i followed the mechanic said the blower was going out. it was working but would stop if he bumpit it i live in the mountains with a long bumpy driveway. the ac never stopped on me i flipped on both guys told them it better get fixed now that is when the supervisor comes out i tell him the problem. That I've never had before he tells them to fix it

  La Toi Frye
6 months ago
Bought a car from here before, process was simple and easy. I didn't like that they only offer to give you rubber floor mats AFTER you leave them a review. It doesn't seem like an honest way to do business....came back here a couple years later for service and to inquire into trading-in, the sales guy spoke with me for a few minutes and then left to deal with another customer, said he would return but never did. These experiences combined, I wouldn't return to buy a car from here. Service does a great job, though.

  Noorullah Baheej
4 months ago
Dont go here. Our car (2016 Kia Optima) engine blown up on us on the highway. We brought it for repair and possible coverage by Kia as the error code was the one Kia agreed to change the engine free of cost in a law suit. The service guy told my brother to wait, we waited for almost a month and after a month they denied coverage because the title was salvaged. Never received any official notice of their denial and why they deny it. The service guy even asked my brother not to call their main number while the car was setting in the shop. It has been more than two months now and they are not responding to my brother's calls to arrange with them for me to pick up the car and throw it in a junk yard. My brother lives out of state now. I will never go here, and will never buy any Kia. Unfortunately I have another Kia ( 2020 Niro). Once I sell it , will never buy Kia again.

  Lynn McGroarty
6 months ago
I just had a wonderful experience buying my new KIA at Folsom Lake KIA. Everyone was professional and friendly. They all really cared that I purchased the vehicle I wanted. The process was very smooth. They were very knowledgeable about their cars.

  Jordan James
5 months ago
I recently had my car serviced at Folsom Kia, and unfortunately, my experience was marked by a series of communication and service issues. Initially, I faced difficulty in getting in touch with my service representative Rudy for questions and arranging a rental car for my family while my car was being repaired. Despite leaving texts, emails, and voicemails, there was no response.It took escalating the matter to Rudy s manager to finally secure a rental car. After a week or two of waiting, I received my car back, only to discover a major issue. I had driven it less than 20 miles when the engine began leaking oil do to an improperly installed turbo. I promptly returned my car for further repairs.Once again, I faced challenges reaching the service department to extend my rental car arrangement. Calls and messages went unanswered. The rental car company advised me to retain the vehicle and assured me they would initiate an extension request. A week later, my car was repaired and returned, but the communication issues persisted with the rental company calling me and telling me they can t get ahold of Rudy to finalize the rental car extension.The lack of communication throughout this process has been extremely concerning. I received updates only when the vehicle was declared as "finished," with no other information regarding the rental car, the status of my car, or any other relevant updates.I do not suggest doing any services through Folsom kia s service Department. They seem to be extremely understaffed and not available to help current customers with issues or updates. Take your vehicle to a different Kia if you don t want to deal with a headache.

  Richard DeFazio
4 months ago
I had to have a recall taken care of on my vehicle the service writer was extremely helpful. They had a nice waiting area and my vehicle was done when promised.

  Tammy Pittman
5 months ago
They've had my car for a month, and the manufacturer can't get them to return calls. I'm giving 3 stars for now, since I don't know the outcome yet. I'd like to see any of them go without their car for a month!

  Poppy Smalley
7 months ago
We went in looking for a Hybrid vehicle with out knowing exactly what we wanted. We ended up at Folsom Lake Kia and was pleasantly surprised. Conner was very knowledgeable about the Hybrid models they had in stock. We left with the perfect car for us. A well equipped Kia Sorento Plug in Hybrid. This car has everything we wanted and more! It was exactly what we were looking for!

  Ashley Kennedy
a year ago
Joe Romiez is amazing! He made the car buying process so easy. I told him what I wanted and he delivered. Definitely will being coming back to Joe for any future purchases.