Folsom Lake Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  S S
a month ago
I ve been a returning customer to Folsom Lake Ford for the last decade. Today I was helped by a friendly and very knowledgeable salesman, Zach Parker. He made the whole process of finding and buying the car I was interested in very quick and smooth. I ll definitely be referring my friends and family to Zach as the customer service he provided today was more than excellent.

  Rich Hanson
a month ago
I had some time to kill after dropping off my GMC at the dealership. I browsed through the used car selection and found a car I had been looking for. I had great sales help from Anthony C and Kevin. They were informative and patient and listened to my wife when she said, "Don't yank my chain!". She is not a fan of sales experiences she has had before including FL Honda. This was a complete 180 from the earlier ones and we were completely satisfied with our used car purchase. Super-knowledgeable and listened to us. My first ever Ford purchase, BTW. I would come back.

  Ben Franklin a Sulcata Tortoise
a month ago
I started looking into the F-150 Lightning a couple months ago. Marvin was there that day and showed us what was available and explained what each trim level offered. We took one for a test drive. After that, we did more research and yesterday we went back to review them all again. It was Marvin's day off, so we came back today. The colour I originally wanted was sold that morning. So Marvin went online to look at their inventory. He was able to find one that was close to the same colour and had everything I was looking for. I drove out of there in my brand new Ford F-150 Lightning XLT extended range truck. Thank you for all of your help, Marvin! You ROCK!

  Erik Erwin
3 weeks ago
My wife and I had the best experience at Folsom Ford. I would recommend using Sergio in the internet sales dept. He truly went the extra mile for us no pun intended. He was so helpful and thorough. We purchased an all electric F150 Lightning so of course we had a ton of questions because of being an EV. He answered all our questions and the ones he didn t know which were few he got back to us. He set next steps and did what he said he would do. My wife is a truck girl now lol. I really appreciated having a professional courteous team member help us. Thank you Sergio you truly are the best!Erik

  Eric Provost
5 months ago
Eric Watkins and RC helped make leasing a new car an incredibly smooth process. I live 6 hours away in Eureka and when I got there I was in and out in less than an hour! Well worth the trip! I love my new Kia Seltos, thanks guys!!Ohh, the turkeys roaming around make the experience all the more fun

  james reed
a month ago
Great car buying Experience here.Staff was super knowledgeable and willing to be as hands off or hands on as I wanted throughout the experience. Never felt pressured.Highly recommend going online and checking out their listed inventory. I was able to find the vehicle I was interested; send it over to Travis Cordero in online sales; and he was waiting with the vehicle and deal ready to go. He was even able to set me up with the federal point of sale tax credit; which seemingly still hasn t been set up at a lot of places. Highly recommend giving Travis and the team at Folsom Ford a shot if you re in the market.

  Mark B
a week ago
James Willis in the Service dept was incredibly friendly, informative and helpful. It's clear that he enjoys his job and makes the customer experience a priority. He went way above and beyond by calling the dealership where I bought my Bronco to get details on my MPP plan so he could get authorization for a tire replacement (I had a nail near the shoulder/sidewall and it couldn't be repaired).

  Orlando Arguinzoni
a month ago
We purchased a car at Folsom Lake Ford. Ben Sullivan was our sales representative and he was very patient, friendly, and knowledgeable on the different cars I was looking at. He communicates quickly and has helped with a few little issues I ve needed help with even after the purchase! Thank you Ben. Robby did our financing as well a great experience.

  Paige S.
7 months ago
Mike Whitaker is an exceptional car salesman who made the process of getting a new car a truly delightful experience. His personable nature and calm, humorous demeanor were a breath of fresh air, especially when my family was being a bit silly inside the dealership. Mike went above and beyond to ensure we found the perfect vehicle to support our family's needs. We can't thank him enough for his outstanding service and for making car buying such a pleasant adventure!

  Trever Ford
a month ago
As a high functioning individual I'm very impressed with the level of class and professionalism Mike D'Incecco Provided. He is a stand up guy. No pressure worked numbers over email and when We came in sat on the couch relaxing finalizing a GREAT DEAL on a new truck. Was the best car buying experience I've had.Great job Folsom Lake Ford!

  Amin Farhang
3 weeks ago
I bought the car today with their help in selecting the vehicle I needed, and they also gave me good deals. The salesman who assisted me is named Ben. I m really happy to have met him as he facilitated my deal smoothly, with no pushing. The process was clear and smooth. Thanks, guys, for the great customer service!

  David Van Natten
a month ago
I've bought more vehicles in my 48 years that I care to admit, but hands down, my experience at Folsom Lake Ford with Travis Cordero was one of the absolute best. From my original visit until I took possession of the truck, Travis did everything within his power to tailor the experience to my needs. On the day of, I was in and out within an hour. Everything I asked for, he made happen.If you're in the market, give Travis a shot. Based on my experience, you won't be disappointed.

  Scott Rosenquist
6 months ago
Just purchased a brand new Mustang Mach-E from Mike Whitaker. He was a great sales person to work with and helped me get the exact deal I wanted. Honestly this was the least painful car buying experience I have ever had. If you are in the market for a new Ford, go to Folsom Lake Ford and ask for Mike!

  Kyle Dobbs
a month ago
Jim Z. In service is the best. He has always taken care of me and my truck, is very prompt on updates, and is a great guy. The whole Folsom Lake Ford team is amazing, thank you to everyone there!

  Roberto Franco
2 months ago
I inquired about a vehicle online & got a quick reply from Matt internet sales. Informed him that was interested in a test drive and if the vehicle could be ready when I confirmed my arrival. I had done my own research online but, there was still other information & questions I had. Matt was very knowledgeable, friendly, and great customer service! I loved the C.P.O. vehicle and am very happy with the trade in, process, and purchase. I will definitely return as a customer for feature purchases. Thank you Matt for your above & beyond help.

  john kody
a month ago
Unfortunately my 2019 Ranger experienced some transmission issues. Luckily, I took it to Folsom Lake Ford where Tommy orchestrated the repair. The team at Folsom did full tear down and repair/diagnostic and got me back on the road! Tommy s crew was quick to identify the problem and tell me what to expect in terms of timeline. They hooked me up with a rental car and got my vehicle into the repair queue. Once they started on my vehicle Tommy kept me up to date on the process. I m very pleased with the work results and the treatment I received at Folsom Lake Ford!

  Paint Can
9 months ago
I just purchased a 2019 Ford Ranger at Folsom Lake Ford, and I will tell you what, Mike the Sales manager, and his salesman Joe, were an absolute pleasure to deal with. The negotiated price was fair, and it was the best all round vehicle purchase experience I have had to date. I highly recommend the Folsom Lake Ford dealership for your next new/used vehicle purchase. They are awesome!Jason

  Ethan Dang
4 days ago
I spoke with Joe Romiez when looking for a new vehicle. He was straightforward with me and was always quick to reply. Would recommend if in the market for a new/used vehicle.

  MJ
a month ago
One of the poorest run dealerships I've ever dealt with. You'll wait weeks to get a service appointment.. and things that should take 2 hrs will take 2 days. True story about installing mud flaps on a vehicle. Sales isn't great either. There are plenty of other Ford Dealerships in the area.. do yourself a favor.

  Sridharan Srinivasan
5 months ago
Just for today's episode - my Ford on the freeway beeped that the tire pressure was low and then my app notified me too! I drove into the dealership service department and went into the Quick service area. I was promptly greeted. When I mentioned my issue, she said she will take care of it right away. Took my keys and in a few minutes I was out the door.Very impressed at the friendliness, and customer first attitude at the quick service area. Thank you.

  JeNae Wendell
a month ago
Gayle & Scott were incredible at helping us with our Expedition and also our purchase decisions on our beautiful Green 2023 Bronco Sasquatch. Gayle worked with us for months and was so patient, straightforward, supportive and always kind in helping us through the entire process. Gayle and Scott were thoughtful and absolutely customer conscious. Thank you!

  Sadie King
2 months ago
5 stars! We recently purchased a 2022 certified pre-owned Kia Sorento from Folsome Lake Ford/Kia. We absolutely love our car and the experience we had with our salesman Kevin and the sales team.Now to the best part. We were having some mechanical issues with our Kia and the Sales Manager Scott went ABOVE AND BEYOND for us. I couldn't be more thankful for his prompt and swift handling of our issues. His customer service was amazing and kept me informed every step of the way. His team and him and worth the drive if you live far away!!

  Camillle Jozwiak
2 weeks ago
Scott Berry is an absolute pleasure to work with! Very knowledgeable about the Mach-E and different payment and leasing options. He gave us lots of time and attention on Easter which was very kind of him! Thank you

  dkap28
4 months ago
Just purchased an F-150 and Bronco with Joe. Very professional, knowledgeable, and helpful. Gayle went above and beyond, and the team in finance made everything smooth as can be. Thank you to Kris and his team. Highly recommend them for purchases and service.

  Dan Stornaiuolo
10 months ago
Folsom Lake Ford is my go to for all my fleet and security company vehicle needs. From the sales team, to management, and finance - a fully successful and easy transaction.Worked with Scott Berry, Jr. on adding a 6th vehicle to our security company fleet. Scott is easy, professional, and met all of our needs! This is my second time working with Scott and I will continue to return because of his great attitude and smooth sailing service. Got everything I needed and then some. Highly recommend!Thank you again Folsom Lake Ford!Best,Dan StornaiuoloCEOCapital Protection Group, Inc.

  Mark Remelman
2 months ago
Working through the internet sales group (Mike D'Incecco) was a pleasure. This dealership has its act together. They are professional, courteous, and efficient. I negotiated the entire deal over the phone, txt & email. I arrived at the dealership at 6:30 and was on the road by 8:30 with my new vehicle.

  Samuel Lloyd
6 months ago
I've worked with the other Ford dealerships in the area, and Folsom Lake is by far the one I like the most. They are the most straightforward. They also were very accommodating. I live about 45 minutes away from their dealership and they took my truck home for me at no charge. Great sales team. Highly recommend working with Anthony, "Kentucky", or Scott.

  Dennis Hettich
a month ago
Nazar Mudrik was our sales consultant was amazing. My wife and I went to Folsom Ford this evening with our 7yr old which isn't easy when car searching. Nazar was able to navigate his job and our son with ease. There was no pressure and made the dreadful task of buying a vehicle effortless. Thanks for your assistance. We're now the proud owner of an Explorer ST!

  Lezama Rojas
a month ago
To Anthony, Marvin, Mike, Erik and Kentucky:Working with Ford Folsom has been an amazing experience, professional experts, extraordinary customer service, clean facilities, fast paced paperwork and the best attitude, always with a smile. Thank you all for going above and beyond!

  Vaughn Hampton
5 months ago
I don't usually write reviews but I feel compelled to write this review. We purchased a new EV6 from Folsom Lake dealership last month. We contacted Gabe Allarea, our Sale person and he said he had a "RED" one on the lot available, so come see it! When we arrived, our potential EV6 purchase was already being sold to another couple. So sad. Gabe said let me see if I can contact central inventory and have one redirected to our lot for you. We said YES and he found one that was routed to Southern California and had it redirected to his lot for us to pickup the next day. Yahoo! We picked the car up the next day and on our drive home we found that it would not steer when engaging the cruise control and also found a blemish in the paint. We schedule a service appointment. The service department said they were not responsible for any paint issue and we should contract Sales. We contacted Gabe, not knowing it was his day off, yet he took our call and said he would coordinate with service to have the car detailed once they were done with it. He said he would personally come in early and drive the car to detailing. We picked up our new car which now drives perfectly and looks beautiful. Kudos to Gabe! He is a wonderful, proactive sale person and a pleasure to work with.Thanks again, we are loving our new "RED" Kia EV6.