Folsom Lake Chrysler Dodge Jeep Ram

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jenny Gudaitis
a month ago
We had a great experience 20/10 . Miguel helped my husband and I with making this possible. He was super paitent and polite. We love our new purchase. If anyone who need detailed information about the cars ask for Miguel .

  matt duncan
3 months ago
Eric is the man!! Not only is he great at his job (specializes in financing) he was amazingly patient with me during the whole process (3 days, I m incredibly indecisive). He made everything so easy! He definitely has a return customer for life! Thank you guys!!! Love my new Jeep!!!

  Matthew Faiola
4 days ago
Very clean communicative dealership with LOADS of great MOPARs to choose from.But! I was a bit jaded with Service. I brought my car in for a routine Oil Change AND to investigate clicking in the back of my 21 Charger.They did NOT do any diagnostics - only the quick hit oil change.I would bring my car back again for regular maintenance. But for something a bit more technical you may not get what you re looking for

  Sunny Cha
a week ago
Service was supposed to contact me regarding the extra key and leather seats for my new car, but they never did. I called multiple times and the lady that was in charge of that was never available to speak. Finally just went in April 1st to ask and the front desk said the seats were ready in February and handed over the extra key. That s insane. Plus, that lady in charge of the seats was there that day and didn t even come out to speak. Where s the customer service? They can text me random stuff but they can t text me that my seats were ready to be installed 2 months ago?

  Disa Cameron
3 months ago
Absolutely amazing! Moriah and Sebasti�n are 5 star service providers! Everyone here treats you so well and truly values your business.It was the best car buying experience I have ever had!! Thank you so much!!

  Yatish Koul
3 months ago
This place is a fraud, I took my brother s Jeep 2021 Grand Cherokee and they told me that my stud and nut is broken and I would be at a very harm if I drive like this but some customer at the store told me to double check with other tire services as well, so I went to Les Schwab and they checked all the tires and everything was all right fine as wine and then I also took it to America Tires to get it checked and they told me that it was fine and this fraud place told me that the qoute would be $470 to change the already fine thing (Studs and nuts). It was my first and last time at this place, they are fraud, please double check all the things they tell you to change. I am very much disappointed with their this kind of behavior. They are bringing the name of the Jeep down which should not have had happened.I will never recommend this place to anyone.

  Jones
2 weeks ago
Great experience at Folsom Lake CDJR! Bobby was an awesome salesman who did everything to make me happy! Great price, great trade offer, everything went flawless! The whole team is pretty great. I love my new Jeep!

  Erick Moneymaker
3 months ago
I had a wonderful experience buying a new Ram 2500. My sales lady (Rachel) was extremely helpful and worked really hard to get the best interest rate and the best value on my trade in. Everyone I spoke with at the dealership on the day of buying was very helpful.I would definitely recommend Folsom Lake Dodge to my friends and family.Overall I felt like I got a wonderful deal and a brand new Truck.

  Diana Paladini
3 days ago
Miguel sold me my second Jeep here. Not only was he helpful through the trade in process, above all he was so friendly and offered great service. Miguel and the whole staff from the service department to sales, Thank you!

  Carrie Miskawi
3 weeks ago
Horrible customer service! My daughter took her Jeep in to see why she was having what we thought were transmission problems. After three days they told us spark plugs were putting carbon in her engine and her extended warranty wouldn t cover it and we owed them over $480 for them to diagnose this!When I spoke to the service department, letting them know how ridiculous this charge is to diagnose a problem, the service rep said he didn t care what I said, I owed him the money for diagnosing the problem was extremely rude and yelled at me.I understand we owed money to diagnose a problem but they charged us multiple charges to diagnose something we didn t even know about.They assured my daughter when she dropped it off she would only have to pay the $100 deductible.I will never buy a car from them or take a car to them and I hope to tell everyone how horrible they are!!!

  John S.
2 months ago
We had a great experience purchasing a new Jeep from the team at Folsom Lake Chrysler Dodge Jeep. Rachel was super helpful negotiating all the terms remotely and working with our schedule. We got up front and out the door pricing (well below MSRP) before we ever visited the dealership. Once we got there, Rachel helped us with our vehicle and made the purchase process smooth. No games or trips to the manager, she was able to handle it all.Next we visited with Travis in finance who professionally processed our paperwork, no stress or push to purchase things we didn't want. The price Travis gave us on the invoice matched what we were quoted before we ever got to the dealer. We are very happy with the purchase process and our new Jeep.

  Brandon Kuzinich
2 months ago
I came in looking for a ram 2500 and that s when I met my salesman John Miles. John was extremely knowledgeable, helpful, and found me exactly what I was looking for. I felt zero pressure from him, he just Genuinely wanted to take care of me .The sales manager, Nick, was also extremely knowledgeable and helpful. These guys took care of me, as if I was family, and could not sing their praises enough. If you need a vehicle, look no further.

  Sandy Lopez
2 months ago
Just purchased a vehicle with Bryan Hayes, he was great! Went above and beyond to answer all my questions and concerns, explained everything step by step and went into details, and made sure I understood everything. Also big thank you to Travis and his knowledge of financing loan services to help me apply for a lower apr.

  James George
3 months ago
Bought 2 new utility work trucks this year from Folsom Lake. Picked up one at the dealership and the next one they delivered to us in Nevada while taking a truck we had for trade. Each time Marvin made the process go smoothly and was very responsive to any questions or concerns. Even Cameron, the driver, was very pleasant. If you are looking for friendly and easy sales with fair pricing, ask for Marvin.

  Mark Manalo
a month ago
Gary Tallman did an awesom job locating our new company truck! He had some challenges finding one that fit all the criteria we were asking for. Through it all, he keep us informed and maintained constant communication. I never felt like I was in the dark. 5 star service. We will return when we need the next one.

  Michelle Sandoval
6 months ago
Bobby was the best! Easiest car buying experience ever! I m absolutely in love with my new Chrysler Palisade Pinnacle! It has so much room, drives like a dream and is so comfortable! Thank you Bobby for an amazing experience.

  Gabriel Cruz
3 months ago
Update:Spoke to the general manager. After I sent him proof that the sales person lied. He still refused to accommodate me. He never gave me a call to tell me what his conclusion was. I had to call multiple times to get an update. Apparently He was " too busy" to give me a call. We are all busy. Common courtesy would be to give me a call. Not have your assistant relay a message.What a joke.Initially everything went good. I bought a chevy volt. At the time of purchase the charger was missing. I was told I would receive one in about a week. I was told as a courtesy they would upgrade to a level 2 charger as I had to go out and buy one. I talked to Moises and he was extremely rude. He automatically denied my request before even asking around. Please do more to take care of your customers

  Mayra Esquivel
a month ago
Bought a 2018 Chrysler Pacifica in Nov of 2023. After a month and a half the van needs about $8,000 in repairs!! How is that possible. Check engine turned on and I had called to schedule an appointment to have it checked out. They did not have appointment until Jan 24, 2024. I took it to another dealer to get it checked because I could not wait that long and had to pay out of my pocket for the dignosis. Came to find out that it needs a repair in the cylinder heads f the engine and many other things. Took it back to the folsom dealer where I had to argue to get it in and check it out. They came out with the same conclusion that the vehicle needs many repairs. They will not Honor the warranty of 90days or 3,000 miles because my vehicle went over not by much miles. They would only pay 10% of the total cost of repair. The service adviser stated that they really don't check the vehicles and just resell them. If I waited until the 24th my vehicle would have way more moles and would of never known it was a big problem. Spoke with the sales manager which he was horrible and would not assist.Updated: after the review they were able to escalated to corporate and get it approved to fix my vehicle. Why couldn't they do that since the beginning. I feel like the customer service should be better.

  Christopher Brockett
4 weeks ago
I ve been taking my truck here for service since 2020 and every one of the service writers that I ve dealt with have been over the top with customer service. I ve only had a couple interactions with the techs themselves but those have always been positive as well, and the work done on my vehicle has come back looking clean.

  David Cummings
a year ago
Ali was phenomenal! Came in the vehicle I wanted to drive and it was like floating down the road in a butter cup truck! This Laramie has everything and then some! I m so glad to have worked with him. Made it a easy decision to make for me to buy this truck! Awesome job guys! Thanks for the sweet ride!

  Scott Martello
2 months ago
Haven't had much luck with FLD in the past but have to say Moriah Foston was amazing and very easy to deal with.I buy quite a few trucks for a large commercial contractor and it was refreshing to not have to play "the game".She simply gave me a fair price out-of- the gate and a fair price on my trade. She will get first look on my future truck purchases.

  Michael Beggs
2 months ago
Rachel West was the best sales associate I have worked with. Thank you! After negotiating with 3 other dealerships and experiencing shady practices and wasting my time, Rachel was able to earn my business, and represented Folsom Lake like a professional should. Thank you, Rachel.

  Jeannean Gray
5 months ago
We've been working with Charles for 20 yrs and have bought all of our cars from him. Today we had another fabulous experience in helping my daughter with her very first car buying experience! And thank you to Miguel the 18 yr old car salesman who was awesome

  Robin Woolsey
10 months ago
My partner bought a 2023 Dodge Ram Transport/Cargo Van here 2 weeks ago,Johnny was the sales associate who he delt with,overall he is happy with the purchase but there are a few things still being ironed out,the vehicle didn't come with a spare tire and we thought that was odd considering the Van was about $58,000 and that fact wasn't discussed during the sale,these are things a buyer needs to know.

  Braulio Miranda
a month ago
Experience was great, very knowledgeable and personal. I really enjoyed doing business with them. The end-to-end process was very easy and quick.

  Dennis Wycoff
5 months ago
I brought my 2023 Jeep Wrangler Rubicon in for routine service. I was greeted by Calvin quickly and professionally. He was able to assist me with a recall issue. Calvin was a great service advisor.

  Vicki Martin
3 months ago
My sales Rep Marvin has been over the top with purchasing my Jeep He personally delivered my Jeep and extras all the way to my place He spent time with me on all the features was honest and professional in addition to Brian the finance Manager who helped tremendously on my tight timeline in order to ship my Jeep these guys were available to me through the whole process including off hoursIt was my best experience ever purchasing a vehicle

  Jason James
3 months ago
They did a fuel pump relay recall on my 2013 jeep Cherokee. After they did the recall my jeep started having start up issues for a year. I took it back multiple times and they refused to help. I took my jeep up the hill to Thompsons Jeep and they said folsom lake dodge did the wiring the wrong way when they did the recall. I called folsom lake dodge and sent them the diagnostic from Thompsons and they still did nothing to help. These guys suck. All it would of cost for them to make me happy was $300.

  Alex Muhs
2 months ago
"Service Coordinator" was a joke... he didn't reach out to me once in three days... I had to spend 30 minutes on hold every afternoon to figure out if I needed to extend my rental vehicle for another 24 hours

  Gerard Johnson
4 weeks ago
I have a commercial account there and the parts or service always treated my company with the most important value as a commercial account.