Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Dorra Duensing
3 months ago
Marty at Caliber collision in Folsom was extremely helpful and courteous. He provided a clear explanation of repair work and process. The work done was impressive, the body work is perfect. The time line was accurate and he returned the car within timeframe promised. We would definitely recommend this shop location to anyone needing auto body repair and service. The front office staff are great and the waiting area is very customer friendly. Thank you Marty and your team for a great experience.
David Burkett
4 months ago
First class work and customer service! Caliber and Marty Howard did a great job fixing my car, keeping me updated and working with the insurance company. I was at the end of my rope dealing with the other driver's insurance company when I brought my car in to get the front end repaired. Marty took over and got it done on budget and early. He and the technician even took care of a fender dent- at no charge- that the insurance company wouldn't pay for. I highly recommend Caliber on Auto Plaza Drive if you need body work done. They're the best I've dealt with.
Kennedy Mitchell
2 years ago
Martin Howard works at the Folsom Lake 300 Plaza Dr. Caliber Collision in Folsom, CA and I couldn t be happier with my service. Martin stayed late just so that he could take a look at my car and help me buff out the scuff I had just gotten an hour earlier. I included pictures to show what a wonderful job he did as well. He was so nice, helpful, professional, and made the scratch on my car look like it was never there. 10/10 recommend going to this Caliber Collision and requesting Martin. I m also including his personal business card for anyone who wants to get as amazing of service as I did for your car!Service: Body & Trim
James Whitehouse
a month ago
This Caliber Collision is a Ford specialty shop. They did a great job on my truck after it was broken into. I would recommend caliber collision to anyone looking for top notch work on their car.
Rosemarie MacPherson
2 months ago
Try to find another place if you can. They would send me status updates daily but their really wasn't any updates. It literally said the status was still working on the vehicle basically each day. Instead of letting me know exactly what was being done. Then it states on the update that it would be done sooner than they said so I was thrilled. But it turned out no one updated it and they needed another day. They were never going to call me and let me know. I called them and they sounded upset, how dare I ask questions about my vehicle. The woman Maria said she would call me when painting started. I never did get that call. Everytime I called a secretary would ask me questions kind of how robots do before you're actually connected to someone. She never knew any of the answers to my questions. Not sure what the point of her was. She would say, "let me get Maria." And then Maria would get on the phone and not have a clue who I was or my questions. So again what was the point of that secretary. Then on their status updates it kept saying I owed $500 but they never included the insurance amount as well. I swear it's the most unorganized company. Then at one point Maria went to go get info from some guy who had to go look at the car???? Why isn't all the info in the system why do you have to take 15 mins to stare at my car to answer my questions. Then he gets on the phone??? Did I ask to get transferred to several people??? Who once again didn't know who I was or my questions. I repeated myself several hundred times. These people were complete morons. They just can't run a business. Many people told me not to go there but that was on me because I didn't listen. But now I know. Oh and they kept referring to the navigation as the radio? My radio worked just find, it was the navigation, idiots!
Jack Dalton
4 months ago
Folsom Lake Caliber Collision did the great job on repairing my Lexus. Tony McFarren went out of his way to make the process quick and easy. Great experience.
Barry Strother
2 months ago
I would highly recommend Caliber Collision in Folsom CA. My Lexus repair of the interior was done earlier than expected and the work was done with Lexus factory parts.
Steven Duckett
a year ago
Had our car rear ended. Other driver had Progressive Insurance insisted we take car to Caliber. Caliber treated us very nice and let's us know about damages and eventually totaled the car. Used car market is crazy and can't get another car for what Progressive paid. Used car prices are unreal. March, 2023.
Sanjay Yadlapalli
2 months ago
Very professional and courteous. Kept me informed about progress. Insurance repair work can be expensive but I did get the job done well.
Aaron Woodward
6 months ago
Fantastic! Martin H. was very knowledgeable and kept me informed throughout the entire process. My expectations were exceeded and I received my truck back sooner than expected and in incredible shape! Perfection!Service: Body & TrimService: Body & Trim
Amanda Scotti
3 months ago
Could not ask for better service. They did exactly what they said and for the quoted price. Aaron is a joy to work with and I sure appreciate his attention to detail! 10 outta 10 stars!!!!
Jillian Robinson
a week ago
Caliber's customer service and communication was wonderful. The staff was also very friendly.
Paul Daschka
a week ago
Complete and error less repair delivered with courtesy. Nice detail clean as well. What more could I ask for?!
JR Cardoza
3 months ago
Ford F150 aluminum certified. This is the shop in Folsom to take your Ford Truck
Sam Martinez
4 weeks ago
My truck is the second largest purchase I have made; they treated this repair with care and respected my needs.
Brenda G Ward
2 years ago
I purchased a new 2021 F150 with a dealer installed lift and 37 inch tires. Unfortunately the large tires caught on the mud flap and tore the quarter panel. Tony Mcfarren evaluated the damage and confirmed it was due to the dealer installed tires and factory mud flaps. He worked directly with the dealership to approve the repairs and coordinated with me to schedule the repairs. In addition Tony made recommendations on how to repair and ensure no further damage would occur in the future. They fixed my beautiful Big Red truck better than new.Service: Body & Trim
Len M
a year ago
Great customer service. When booking the appointment they asked good questions on how to prepare for my visit. A week later when I arrived they promptly greeted me and started checking for my paperwork from my insurance company. They assessed the damage and noted no major repair needed and even had their detailer "clean" up the affected area and looks like new now. I even offered to pay for their time and they told me no charge and will just close out the paperwork with my insurance company. Found my go to body shop now moving forward.
Tony Gallo
6 months ago
Did need a repair shop until my teenagers started driving. Now I have a Caliber frequent visitor punchcard.. (kidding). Team at this Folsom location is the best!!!
TINA POPE
2 weeks ago
These guys never disappoint! Great service and quality! Lifetime customer!
Steve Galster
11 months ago
Outstanding service and incredible people! They went above and beyond to make sure my truck was fixed properly.I can not express my gratitude enough about and to this company.If they had not stepped up I would have been screwed!You have my business and referrals for life!Service: Body & Trim
Hayley Hagan
a year ago
Pros: Super friendly! Easy to find location!Cons: CommunicationUPDATE: (2 weeks later) My vehicle looks amazing. Everything looked great and they left it way cleaner than when I dropped it off.Original review:Takes a really long time for them to get the correct information. While he was very friendly and personable, the advisor I worked with also would not listen when I corrected him on my name, calling me by the wrong name multiple times until I had to re-introduce myself over the phone after meeting in-person, and had other communication issues including many problems with being able to use email. It took a week to get the email with the estimate that I was told I would get the same day, and I only got it because I initiated email contact with them so that they only had to reply to my message and even that took more than a business day.Hope the rest of my time spent with this company improves since my insurance recommended them and I can raise my rating! Wish me luck!Services: Electrical, Body & Trim
Ivon Rocha
a year ago
Had my very first accident and was completely scared of how to deal with it. I got recommended Caliber Collision from a friend and they made the process so smoothly and easy. My service advisor was Martin Howard and he kept me updated with my car and the repairs. He also took care of getting a rental because I had no idea how to get one. I got my car back within the week and I finally got my car back. It looks so good almost like it never happened. It made me so happy and made me feel so safe that I was taken such good care of. I will be recommending Caliber Collision to anyone who need help with any accident or small dents they might have. Thank you so much Martin Howard at Caliber Collision!Services: Tires, Painting, Body & Trim
Alexis Korbey
2 years ago
My nearly new car had a hood dent from a stray rock flying up from the road. I brought it to Caliber Collision on Auto Plaza in Folsom, which was the auto body shop recommended by my insurance company. Because I had used their services for body work on two previous cars, I was delighted to be reunited with their staff. From the reception I received to the work that was done, I found the experience professional, efficient, and a good value. I highly recommend Marty, Dan, and John. as an added bonus, their regional manager Johnnie checked on the job to ensure quality and even stopped by when I picked the car up. Excellent customer service! (And They are right next-door to Enterprise Rental Car!)
Amy Dupree
a year ago
Over the years, I have brought in my SUV due to an accident and many minor fixes for my son s old car that has had parts break, and all my experiences have been very positive. They have the best customer service, honest technicians, fair rates, timely repairs, and they do great work. I highly recommend this place.Services: Painting, Electrical, Body & Trim, WeldingServices: Painting, Electrical, Body & Trim, Welding
Mrs. Alward
a month ago
Excellent service with a smile! Thank you Marty for all your hard work!
rvrchucky
8 months ago
Great place, reliable and great customer service. They kept us apprised of the progress of our vehicle repair every step of the way and even gave it a very thorough cleaning before returning it to usService: Body & TrimService: Body & Trim
doug briggs
a month ago
It was a quick and easy process. They cleaned my truck which was unexpected.
Amanda Odell
a year ago
I can t say enough good things about this body shop!!! Marty and his team did an AMAZING job once AGAIN!!! The first time I had my car repaired was last year around November and I hit a deer in my 2018 Mazda Miata. They had the car for around 5 mos. (No fault to them) they had a hard time finding a hood for my car. But once a good was found they acted quickly and I finally got my beautiful car back. Fast forward about 4 mos. I went to a target and while I was in the store someone in a truck backed into my car and left the scene. I was so upset but once again Marty and the team made my car beautiful and perfect!!! They are professional and fast.
Ken Johnson
4 months ago
Excellent customer service & Repairs!
Ed Anderson
2 years ago
Professional certified Acura Honda repair center. You can tell a lot about with first impressions The facility is clean and Inviting. Staff is friendly & makes you feel welcome. Greg Dias listened to our concerns & kept us informed. Very pleased with the repairs.They even return our rental car for us. ThanksService: Body & Trim