Fallbrook Glass

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Daniel Small
6 months ago
As a general contractor having reliable subs is very important to me .Dan and Gary have been amazing fast and accurate reasonable prices and stellar service this custom steam room was a pain and these guys came thru as they promised!!

  Craig Lozzi
4 years ago
First, this is a completely unsolicited review. I was so pleased with this local company I wanted to post this in order to support them with the good work that they do.I recently did a complete remodel on my home and at the same time added a massage studio. We compared Fallbrook Glass with a few other glass companies and found their prices to be the best. They installed two large mirrors in my master bathroom, two transom windows over the entry doors to my massage rooms and another large mirror in a second bathroom, along with a shower enclosure in that bathroom.The attached pictures let the work speak for itself. They did a fantastic job. Also, all the workers who came to my project were prompt, friendly and professional! Did I mention quick? Sometimes I was surprised at how fast they completed the work.Two days after I moved in, I noticed a very minor scratch in one of the large master bathroom mirrors. I called them up and they came out promptly, confirming that yes, it was scratched. They put me on their schedule and replaced the entire piece of glass without a charge! I hope they made money on my project because I'm very grateful for the work they did!At least check them out and compare their prices with other companies. Their quality is excellent!

  LB O
2 months ago
Well one more lovely experience , just Joking.Gary never disappoints, quoted 250 for 2 roller replacement and 2 new roller rails the slip over a damaged rail.So it took 2 weeks before they came, this guy Danile was nice, I had to help with the installation of the rollers and the rail covers, supplied my tools and was instrumental in getting the Job done.Once done I was presented with a bill for 675, way more then original quoted. ok they replaced 2 more rollers , but 400$ extra.Then I was told the owner would call me back to discuss the issue, its now almost 3 hours later still no call.Sorry the guy who worked was ok but the way Gary runs this business is worse then anything in ever seen.Will definitely not use them ever again.Well you see other comments that Gary seams to be not a customer oriented person. I should have looked at the reviews before I ask then to come and fix something for me.Good luck to the unsuspecting customer out there.

  Debbie King
4 years ago
The owner Gary was very very rude. After he sent the first guy out to measure for a free quote, he needed to send a second guy because the first guy didn t bring his drill ( I told him it was boarded up).Because I thought his bid was high, I told him I was going to shop around. He started actually SCREAMING at me that I m wasting his time!He wasted MY time because they had to come here TWICE. I ll never do business with this rude business owner.He was going to charge $200 Over the next company s bid.On a side note.Dan, his employee was very nice.Dan answered when I first called, he was professional and listened to my situation.He told me they would take insurance reimbursement for a documented break in situation if I had a case number.Then Gary rudely shot both of us down later that day when I brought it up.The owner needs anger management or a new career.I m using Andy s glass in Temecula.

  Michelle Albanna
4 years ago
I have had two very good experiences with Fallbrook Glass. They replaced glass in two sliding glass doors a couple of months ago and found a door handle to match one that was broken on one of the doors. They were slightly higher in their bid but I'd rather pay an iota more to support a local business. Gary was a big help a couple of weeks ago when the hinges on our custom shower door broke (our contractor had not used FG to make the door) and he went above and beyond to find the manufacturer and get them for us! Keep up the great work!

  Joshua Fannon
6 years ago
I called one of their competitors and they said they couldn't even return my call for 3 days. With a broken window in my house that was too long. I called and not only got same day service, but same HOUR. Insane!!! Andy was my technician and he was super helpful and professional in not only replacing my windows, but getting me a quote for the window replacement in the rest of the house (old dated windows) at my request. Great service, 10/10. Will recommend.

  Stanley Foraker
6 years ago
Walked into Fallbrook glass today for the last time. Went there today to order a piece of plexi glass. Not my first time. This would have been my third plexi glass order with them. But, they didn't recognize me as a repeat costumer. Instead, I was talked down to. Instead I received the same speach as before about all the cheaper options. Then in a very condicending tone made aware of how expensive plexi glass is. Since this was my third time ordering from them, i was already aware of all the above. Then I heard the comment about dealing with these "museum" people. With that I decided to play the stupid customer role and act shocked over the price and walked out. I already know plexi glass is expensive. I'll pay the 80 dollars for the material. But will not be spending it at Fallbrook glass. It would have been much nicer to have just placed the order and been asked when I needed it. They are not capable of that. I'll take my business elsewhere.

  Ernest Garcia
9 years ago
My experience was the same as the previous client noted.The person that answered the phone was rude to the point where I had to hang up the phone.The installers were courteous and answered all my questions.I DO NOT RECOMMEND THIS COMPANY TO ANYONE!

  Theresa Sharpe
4 years ago
Fallbrook glass did a great job re glassing a large picture for me. They were professional and very reasonably priced. Thank you.

  Susie Curtis
8 years ago
They did an excellent job on my '23 t hot rod glass.dan

  Hunter Harrington
2 years ago
What you read in the all the bad reviews on Yelp & here on Google are true. Don t waste your time.

  Nina Garcia
4 years ago
Very rude and arrogant. I will rather pay more and drive out of town.

  Jim Bearden
4 years ago
Awfully expensive. The main guy (owner?) Couldn't even figure measurements of an angle.

  Manuel Diaz
6 years ago
Great front desk service.

  marise williams
3 years ago
Terrible treatment of employees by owner.

  Fredrick Riehl
7 years ago
Friendly and helpful. Thank you!