NAPA Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Stephen Blaylock
6 months ago
I will definitely not be returning. The people behind the counter have no idea what they are doing. Once he found my part he wanted to charge me even though I had proof I already paid. Then he couldn't figure out the computer and kept saying ( sorry man I don't really know what I'm doing". He kept saying he needed to get the manager but didn't go get him and instead sat in his chair waiting for the manager to pass by. This is before I said "hey why don't you go get him?". The staff didn't know what a spark plug gapped was either. Hello, ypu work in a auto parts store. The manager was the only one know what he was doing and seemed to be doing all the work. I will NEVER return to this store location again.

  James A Baker Jr.
4 months ago
If You need Car care products for carwash, or fluids for brakes, power steering, lubricants or other go visit Auto Zxxx, O'Rxxlly, or other. If You want quality parts, then Napa AP is the place. And I don't want to purchase a part, and then have to go back 2-3 times in some instances to either return because of poor quality or design, or get the right part. You definitely get what You pay for at Napa AP.While they have an extensive inventory between the North, and West Texas stores sometimes a part will require ordering. Lead times are reasonable, most being 1-2 days.I rated them 4 stars because their online search engine You can access stinks. In most cases they are helpful as well depending on the level if experience the Customer service has.All in all I visit Napa AP for Car, Truck, Marine, and some general parts for small engines like Lawn Mowers.

  Sandy Mangini
a year ago
I wish I could give zero stars, but it will not allow me. Horrible customer service! My husband purchased an oil filler cap. Placed it on the vehicle and it came off, spraying oil under the hood. He returned to another location to purchase another one (since this location was closed) and realized the first one he purchased was missing the gasket. He returned to the West Texas St. Location to return the original filler cap since it was defective. He explained to the clerk the problem and told him it was missing a part. The clerk replied so you say and refused to issue a refund. Terrible way to treat your customers!!!

  MP Venegas
2 years ago
Aaron was a great help and tried to help the customers as soon as possible. But the heavy set older white guy took his sweet time and jumped on the phone even though they had the longest line I have ever been in. After he helped one customer he never looked up or acknowledged any other customer. Not sure I will ever be back and I have been shopping at this store for over ten years.

  Dennis foreman
10 months ago
The. Lady was busy with other customers she didn't see the paint touch up paint in stock.I was about to leave and she went back in a storage room just check and said it's not available.I also checked the shelves for another product and and she went back again and found it

  M.j. DeCaires
a year ago
Most Napa stores are well stocked with what you need. However, most Napa stores have counter help that are glued to their bar stools. They do not like to get up and help you find things, they just point or say things like "it's probably in the back" and then just sit there and look at a screen.They are friendly but not very motivated to get off that chair and help you.

  Susan Williams
5 years ago
Love it here. They helped us find what we needed. Most important though, they doted on my grandson and made him feel very special, with a football and calendars with car pictures. Just the things my Grandson loves. Very nice, personable people!

  Kay Ashford
a year ago
The staff is friendly and helpful. I'm not very knowledgeable about cars but am always treated politely and when I have questions? Never treated silly or stupid!

  Alice Douglass
6 years ago
David was a life saver. He helped replace my lights. Cleaned one from rust. Even though water was running out. He did not give up. He dried it out. Wiped away rust. Found right size buld. He did not stop till he fixed it. I am so grateful. I brought him lunch next day., Thanks David your the best. I will be returning back. Good hospitality is the key. Going beyond to help a customer is priceless.Alice Grimes

  Sonny Vang
5 months ago
Really friendly and helpful staff

  Graydon Kouri
5 years ago
The people working at this Napa store are always professional and knowledgeable of your needs. Their recommendations are always correct and their pricing is in line with other auto supply stores and often cheaper. I've been going there for years and have no reason to stop.

  Christian Neff
3 years ago
Put on hold for 10 minutes then someone hangs up on me.I call back just to be put on hold again.I call a third time explaining to the person I was already on hold and I'm told too bad and they're gonna help the people at the counter before me.This person claimed to be the manager. There's only 20 other auto parts stores I can do business with... lol

  Henry Doelger
5 years ago
As far as a good Parts place it s good. The guys there are very friendly when a females are around but are very rude and not polite to older people like myself. They forgot just because your older doesn t mean that the customers are dumb.

  Macloyd Garcia
3 years ago
Went there with only a picture of a part of my 2006 ford f250 that i needed. Because i didnt know whats it called. I went to the counter and this Filipino guy was a not having a good day. I told him i dont know whats it called and i only have a picture and while not even taking a glance of my cellphone to see the picture that i was trying to show him, he said that he is not a catalog that knows every name of every car parts and that it could be called differently by different manufacturers. What an a$$. and i was like, yeah me neither, but im not the one working in a car parts store, thats why im asking you. Im not asking about medical question because youre not a doctor and im not a patient. Im here for a car part and your a car part salesman. He woke up, and looked at my cellphone and got me the part. Well, ofcourse it was not the exact correct part, i had to come back to get the correct one for a 4x4. He gave me the 2 wheel drive version.

  r
5 years ago
I absolutely will not go anywhere else for parts for my vehicles.. the staff are fun, friendly and highly educated.. they always lend a helping hand, won't let me leave until I have exactly what I need and always find a way to help me .. they are franchised so they have the proper staff to complete tasks.. not to mention always having parts in stock! Love napa auto!

  Brandon Thornton
7 years ago
I've been working on a 1965 Chevelle, great staff knowledgeable too. Had to special order some parts and had no issues, also got a phone call any time things arrived.

  Leslie Robinson
2 years ago
I purchased an item that was not in store. The clerk ordered the item and I was able to return the next day to pick it up. Awesome service. Thanks

  Jason Summers
4 years ago
Knowledgeable staff. Always helpful and go out to their way to help you find what you need. Even if your putting together a Frankenstein.

  Skylar Atkinson
4 years ago
Staff are very knowledgeable and some of them specialize in certain types so don't be afraid to ask around for tips on upgrades either.

  Ceaser Gamboa
8 years ago
Great place to find what you need for almost every vehicle that has been made. I haven't found any other auto parts store that is constantly delivering the right parts for a great price.

  Debbie Burt
3 years ago
McDonalds in cordelia is the only one that still has walk in lobby for those that do not have a car . The drive even fits barely a 5th wheel where as NONE OF THE OTHER CITIES NEARBY HAS THAT LUXURY.

  S Collins
5 years ago
The people behind the counter will help with practically anything. Besides getting parts, lyes many years of experience and know how. This is s family owned store.

  Steve Foltz
5 years ago
Finding out they sold me the wrong oil filter after you removed your old one & drained the oil was not fun, exspecily when it's a 20 mile round trip back to Napa Auto and then they won't let there costumer use there rest room.

  Kyle Cunningham
8 years ago
A typical auto parts store. Prices are a little high but reasonable. They carry most common auto parts, and can order what they don't carry.

  Tiffany Payton The Painter Marie
3 years ago
Needed a tire replaced fast, was in and out in less than 15 mins. Thanks guys. We appreciate you.

  James Allen Tiger
a year ago
Not like the old days but still have OEM parts

  Ross Temple
2 years ago
Andy at the last counter helped me with finding nuts, washers, and steel rod. I appreciate his knowledge and help.

  Dee Carter
5 years ago
Super helpful staff. Got all the parts I needed at a good price.

  whatdoyouseehere
4 years ago
This store is great! Staff is friendly and always helpful.

  Fred Wiggins
2 years ago
Customer service was horrible very slow so slow it was only three people in the store that I have to leave I was one of the three