Broadway Medical Service and Supply

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jeff Cooper
2 months ago
Very difficult to communicate with, several times CPAP items that I was supposed to receive would not show up at all. I just tried to ask if there was something I should be doing to assure that supplies would be regularly shipped out and was met with the sentence, sir I m shipping out a three month supply of filters right now, several times over instead of engaging with the question I was asking. I got the feeling that the person thought I was being mean or was angry, when I was genuinely trying to get a simple answer to a simple question. The call was then ended by the representative.If you can afford to deal with a different supplier, I would suggest doing so.

  Donna ONeil
5 months ago
Gabby has exceptional customer service!!! She was responsive from the time we walked in until the time we walked out... She was very attentive to our needs and wants. We bought a stethoscope being I'm in the medical field and need it!! Circulation socks, also a knee brace my wife needs it, and she was aswome with the help she gave us. We will definitely be back!!

  Sheila St. John
10 months ago
The woman who calls to arrange for equipment pickup has no sense of compassion. She is dealing with Hospice patients and their families who are grieving. Her communication, this morning after my mother passed Friday Eve, "Hospice called, we need to make arrangements to get our equipment back." I asked her if she was aware my mother passed away. "That's why I'm calling, we need our equipment back.".I asked her could you at least say I'm sorry for your loss? Show some kind of professionalism? She got argumentative and I disconnected the phone. We brought back all the equipment that day. Broadway Medical should not be the first contact after a loved one passes.

  Tessa Ellebrecht
9 months ago
The girls that work here are amazing, caring, and very helpful. I will go nowhere else! Thank you for offering such great customer service & making my grammy's medical services a priority! You ladies are the best!!!!

  Judy Keller
3 years ago
We have been pleasantly surprised with the service provided to us when shopping for supplies, lift chair and motorized scooter. Jodi, James and all the staff in helping my son and me to find suitable scooter and lift chair rentals when I first moved up here to ive with my son . After 3-4 calls re: questions about other supplies and equipment we went into the store and tried out several pieces of equipment. Jodi was especially helpful in answering questions and allowing us to try out the scooters, power wheelchair and lift chairs. We never felt rushed and all questions were addressed. I love my new lift chair and power scooter! Rental and new equipment was delivered on time!! Thank you so much for all your help!!

  Barry Dalsant
2 years ago
My most positive experience is with James Blake who went way out of his way to evaluate and fix my wheelchair. He came to my house and took the chair back to the shop and brought it back in only a few hours. He's a really nice guy too.

  Jana Litt
3 years ago
I do not recommend this company or their services. It is a shame that if you live in Humboldt County with medical supply needs, that you are forced into business with this company whose bottom-line and profit-margins are their only concern.Terrible management and customer service. I'm furious that we are being punished for reaching out to set up a payment plan. Our state (WA) has been locked down since March and we are unable to leave our homes. Still, I am being charged a monthly rental fee for not shipping back empty oxygen tanks (on my own dime) simply because I spoke to them in January. It's too bad that management assumes I should have been able to ship the tanks before now. Have they considered that folks who use their services have trouble getting around, or other medical needs that prevent them from performing to your timeline or expectations? I'm thoroughly disappointed in the lack of compassion this company's management shows for it's patients. The manager wouldn't speak to me directly, instead provided guidance to the employee who relayed the disappointing lack of compassion to me through the phone. Shame on you for your lack of care for your community, especially during a pandemic.

  Al Zander
a year ago
Im new-ish to adaptive living. I had some work needed on my chair. Dr. Called it in. Within cpl hrs a serviceman James B. Was at my door, happy& helpful. Quick efficient and personable. Explained what i needed to know in a friendly helpful way. It's a tough thing adapting to less ability. Makes it not as tough when you get cheerful support. Thanks James B

  Mike
a year ago
I have had two dealings so far with them. Both were difficult. To charge a homebound senior $100.00 to deliver a walker from Eureka to Arcata seems extreme at best. Considering I'm on a fixed income.. Would definitely deal with anyone else. But unfortunately they have a monopoly here. And seem to take full advantage of such. Sad...

  M Christine Pape
2 years ago
This place had been nothing but a nightmare for my father who recently and unexpectedly passed in July. My mom received a call yesterday asking for him, and when mom told the woman calling that he had passed- her response was yes Im aware as we were notified. If they were notified of my dads passing, then why were they calling my mom asking for him? Poor job Broadway! You need to do better. I d give ZERO stars if I could on behalf of my dad and all you guys put him through over the years. Shame on you.

  stacee cootes
2 years ago
Good evening.. My 25-year-old daughter fell and broke her ankle on Sunday. She visited a local orthopedic surgeon and has her surgery on Monday. We were there to look at options specifically the knee scooter. I walked in and there were three women behind the counter one on the phone. I walked up to the counter and explained that my daughter is in the car and if you possibly have a wheelchair to use so she can look at the scooter? She CANNOT put weight on it. She said you didn't do that and pointed to the OTHER end of the parking lot and said there is an accessible entrance there.I then said again she CANNOT put weight on her ankle and the first woman with the crazy eyebrows followed me to the car and started giving me a really bad attitude so I asked if someone else could possibly help us. The second woman had the same bad eyebrows and right out of the Gate "what do you want mam" I said My name is "stacee" and before I could say "nice to meet you" she said I said MAM, not MOM and I said I was trying to introduce myself. She was so nasty at this point, She skipped away and said BYEEEEE. mocking us.I am so sad that a local business that specializes in MEDICAL devices can't accommodate people with medical conditions AND to add insult to injury have 3 staff members sitting behind a desk with NO customers inside the store and not be helpful for someone who needs and wanted to spend money at your store.I am glad you have so many customers that you are able to treat people like this. This happened at around Noon on 09/16/2021 in case you wanted to use this as a teaching moment in sales, compassion and customer service for these two horrible women.I went to the thrift store on Broadway and had the BEST customer service from Jen and got a walker for $10 and ordered the scooter online from AMAZON... you want to keep local business how about acting like you want local business.....

  Nancy Smith
5 years ago
Completely incompetent in all areas. My husband and I have had problems with multiple inaccuracies in the accounting department. We have had problems getting supplies in a timely manner. The staff has been rude on a regular basis.We were given a choice of DME companies when we began using our c-pap devices and we chose Broadway Medical because of name recognition. I would never choose them again and we would absolutely NOT recommend them to anyone. We are currently going through the process of changing providers. It is worth the many steps involved to get a different provider. I'm actually suprised that they are still in business. I wish I could have given zero stars but that was not an option.

  Jake Smith
4 years ago
Grateful for Broadway Medical and the supplies that have helped my family. Thank you for the excellent customer service, amazing products, and easy access to what my family needs. Some of the past reviews show there have been issues, but I can say they have worked hard to address them and now Broadway Medical is the place to go for all your medical supply needs.

  Sharri McKinney
a year ago
My experience was very good and James Hearn gentleman from your company was very polite&patient he explained my new wheelchair and how to use it. He was very kind and helpful, that's why I'll always recommend James Hearn from Broadway Medical

  Christy Stoddard
3 years ago
Taylor is the best customer service anywhere I have experienced in a long time! She was not only accomodating, but went out of her way to help me with my cpap download that I needed for my DOT Physical(school bus driver) since moving home here to Humboldt from another state. She really knows her job and is the best attitude!! She deserves a raise!!!

  Sky Blue
5 years ago
They were kind, professional, and very accommodating. I needed CPAP equipment, had a prescription through Medicare, made an appointment, showed up on time, and Kindyl could not have been kinder and patient with my many questions. I left there feeling secure and happy. I chose to use Broadway Medical after having many friends suggest them to me. Thanks!

  Douglas Boltzen
2 years ago
My mom is in a care home and has been swapped on and off of hospice...she has medical equipment at the care home, she has several different insurance company's that have been paying for this equipment for years...suddenly out of the blue they start billing my mom hundreds of dollars a week for this equipment. When I tried to resolve this on the phone they could not, I had to go in and sign something, when I went there everybody was so incredibly rude when I finally got to see the billing lady she actually made me afraid to be there....when I told her I was confused and didn't understand she accused me of getting aggressive and one of the other ladies there asked if she should call somebody....All because I didn't understand and was confused about why all of a sudden this huge bill. I honestly felt like I HAD to get away from there as fast as possible...this business is literally robbing our elderly population and getting away with it...I will never deal with them again. Not on the phone, let alone in person. .

  Nathan Young
2 years ago
Violating Patient Rights / Tax Payer DollarsI even contacted Congressman Huffman's office and they conducted an investigation and Medi-care formally replied to Huffman's office stating the same.Due to important medical equipment being purchased by Medi-care from Broadway Medical and covered under contract for repair and replacement I cannot go to another provider and am stuck unless Broadway performs as they agreed to. The breathing machine for my severe condition they refuse to repair and or provide a rental or replacement as Medi-care has informed me they are responsible for and as they have in the past when it has broken down. Now it is producing a black residue.Patient rights are being violated by Broadway Medical as they have chosen not to fulfill their ethical business obligations.

  C Hills
4 years ago
Very friendly, professional, and helpful staff. I went in thinking I needed a walker when what I really needed was a wheelchair for the short term. One of the owners worked with me to find the best option and I am very happy with it. Reasonable prices, too. The negative reviews baffle me.

  Rebecca Rhine
5 years ago
Not happy with service. Kendyl changed the chip in my mother's C-Pap machine and lost an entire month of information then accused us of failing to wear the mask. I tried to reassure her that my mother had worn the mask but she insisted that there was no record of that. She was so insistent that my mother had NOT worn the mask that I finally asked if she was calling me a lier. I then asked her how I could have possibly videoed the noise the machine was making if my mom hadn't worn the mask? She refused to respond .She did not give complete and accurate information resulting in having to drive a 60 mile round trip 3 times in one week.The mask she gave my mother was too small. When I called and asked to exchange it, she said she would but that she couldn't continue to make exceptions for me. Seriously? What exceptions? Fitting a patient with a proper size mask is making exceptions?And those are just the highlights. I too wish there was somewhere else to go.09.01.2018 Update this morning, just now I called Broadway Medical and spoke to Elizabeth and asked if I could drive in (another 60 mile round trip) to pick up a new hose for my mother's C-Pap machine. It broke last night. Elizabeth told me that there is NO one who can help on the weekend that the cage is locked. She said no one would be available until Tuesday, (after Labor Day). When I said that it would mean that my mother would be without her machine for three days she repeated, with attitude, that no one would be available until Tuesday that the cage was locked. When I said that was terrible service - SHE HUNG UP ON ME!!!

  Trudi Smith
2 years ago
James Blake came out to my clients house to work on her wheelchair & fix the issues she had. He has always gone above & beyond to meet her needs and always thoroughly answers any questions she may have.

  Zarmo P. Fudpucker
5 years ago
They take weeks to schedule any kind of repairs on my VA equipment. And then the part is wrong and they have to reorder it. I have a power chair from them that was purchased in 2009. It has a broken frame. They were called at least four times to set up a repair time. Will not return my calls. Want to sell me a new one. Why would I buy a new $1700. Chair if they won't fix my old my one. Bought a new chair from someone else. VERY POOR CUSTOMER SERVICE.

  Luis Moroney
5 months ago
Great customer service! Abby very helpful and knowledgeable.

  Tina Yantz
4 years ago
I am all about if you don't have the answer or plain don't know find someone who does. I have a mobility scooter from them and I swear it must have been the floor model. Wasn't the one I ordered and has broken down several times. Every time I call about the issue they send me in circles 6 weeks later I start, and I say start lightly, to get info on how to proceed with the issue. So I call my Dr to get the script and I think I'm heading in the right direction. 3 more weeks go by (now at week #9) no call from them so I call back AGAIN. Now after more circles with people who are clueless I'm told I need more paperwork from my Dr, to which I reply this would have been nice to know 9 weeks ago. Doing business with them is very stressful when you are chronically ill and already stressed. I hate this place

  Jed Young
a year ago
Absolutely the worst customer service. I ordered cpap supplies 2 months ago and have called two times about it and now broadway medical says they have no record of me ordering from them, I've been getting supplies for them for over twenty years no more . DO NOT DO BUSINESS WITH BROADWAY MEDICAL

  Sabrina Boschee
3 years ago
While it was not a perfect visit, Taylor and Jodi were amazing in helping me get my supplies. It is nice to know there is a human helping. Not perfect, but understanding and helpful. Thank you both for helping get a good night's sleep back!

  Tonya Bussell
7 years ago
I have had the worst experience with Broadway Medical! They treated me rude, and refused to even look at me cpap machine without an appointment. I try to get an appointment, than the refuse to give me one until I get a referral from my doctor, I do and send it to them, than the request chart notes, my Dr staff calls them to make sure they have everything and the report that they do and all I have to do is call in to an appointment. So again I call in and I'm told that they now need a prescription to get my machine fixed! This has gone on since the beginning of September. I have had sinus problems due to my machine being broke and I can not sleep without it, its my lifesupport! Recieving my supplies is a whole other issue. They will only give me 3 filters to last me for 6 months, they are to be changed every month! What kind of a business are they running?

  Richard Marshall
2 years ago
TeeAra was polite, professional, & courteous to us. Very accommodating and willing to help. I recommend this business due to her specifically. Others may there although may not have been rude but, it was her personable relation that made this experience more appealing.

  nick childs
4 years ago
Taylor in the sleep dept is amazing. She's so helpful and prompt getting back to me regarding my cpap equipment. Always friendly and knowledgeable about the 50 questions I ask when I'm in. Thanks Broadway medical!

  Phil Glynn
3 years ago
Broadway Medical is my go to place for taking care of my mom's hoyer lift problems in Crescent City. James B has been a god send for me, and the gals (Crystal, Jody, etc.)in the front office are all so friendly and helpful!