Hyundai Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Freddy Palacios
a week ago
Service lacks the customer service other dealerships have. Everyone seems like they hate their life and job. Not sure what's going on , maybe management isn't the best. Would not recommend

  Jean Threadgill
6 months ago
The associate who was checking me In was very helpful and kind I forgot her name. There was no appointment available until Friday, so I chose another source. However the representative was very kind and caring. Please thank her again for me. My experience with your service dept has not been the best, so she was a breath of fresh air. I was told repair of the hood release was not covered under warranty and supposedly it is and should be. I will not keep thus hyundai and never buy again.

  Randi Michael
a year ago
Not surprised by review score at all after today. First time customer. Hands down worst experience. Staff very friendly but it ends there. Could not make appointment online so called. Was told better to call as they don t always get the bookings from their website. That should have been my first indicator of what was to come. Arrived on time for oil change appointment and let know I d be waiting there. After 2 hours and 45 min I walk over to see if my car is done. Sales man approaches me and can t believe I ve been there nearly 3 hours. Comes back and says they re just finishing the paperwork and will just be a couple more minutes. Very convenient. Also said to me you have to keep on these guys sometimes . 2nd red flag 20 more minutes and I get a phone call saying my car was ready to be picked up whenever. I let know I m in their lobby. Sends me over to pick up window. Asked woman behind counter if that is why it took so long because they forgot I was waiting there. She said only 1 tech showed up today. Another excuse. Fine if you re short staffed I truly understand, but set that expectation with your customer that they would be waiting double the usual. Also cost twice as much as ANY other oil change I have ever had. $88 for a freaking hyundai. Will not return again. I understand why every other dealer in San Diego is booked for weeks or even months and this place is wide open.Service: Oil change

  Michele Michal
6 months ago
Love this dealership, after 10 years leasing with Escondido Mazda, I switched to Hyundai of Escondido. I ve my Tucson, I love the perks I got from the dealership and the service team are helpful and easy to work with. Thank you Hyundai of Escondido.

  Phillip Kwa'han
2 years ago
On July 4, 2020 I bought a 2020 Hyundai Ioniq from Gerry at Sales and was delighted to learn it comes with 3 year 36,000 mile complementary service. The other day (2022) I came in for regular maintenance at 32k miles. They said my complementary service was expired and wanted to charge me. No explanation of why. I called service the next day to get an explanation and the person kept hanging up on me saying they were going to transfer me to an "advisor". I even called Gerry and left a message hoping he would be able to clear things up but no call back. Overall this is very disappointing and I wouldn't recommend Escondido Hyundai at all.Service: Oil change

  Kim Brace
2 years ago
After an appointment gone horribly wrong at the end of 2021 I was contacted by Gwen assuring me she was getting things straight in the service department and even scheduled me an appointment with her as my advisor . Let s just say nothing has changed, my time has once again been wasted (she didn t show) and I m back at square 1. Avoid this dealership service department at all costs. If you listen close you can almost hear the circus music. HORRIBLE CUSTOMER SERVICE

  Patrick
11 months ago
I was a bit hesitant due to the rather poor reviews, but I had a remarkably good experience! Short wait times, very friendly and professional staff. Overall great experience and I'll definitely come back for future services!

  Michael Marks
a year ago
Service went well. My service adviser called me promptly with the estimate and then called me when the work was completed. The process was seamless and easy.Services: Transmission, Air & cabin filter replacement, Vehicle Inspection, Wiper blade installationServices: Transmission, Air & cabin filter replacement, Vehicle Inspection, Wiper blade installation

  The Paynes
a year ago
Absolute garbage service, time and again, and attitude of the employees is terrible. They are doing you a huge favor to work on your car at exorbitant prices.

  Hashim A
a year ago
Very rude guy, if he doesn't want people to use their EV charger they just showed had added a sign. A kind lady earlier told me I can until this guy showed up when I was about to leave

  Marcos Cruz
a year ago
Ugh

  M S
a year ago
Polite staff!