Aaron Ford of Escondido Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Evan Zaske
2 months ago
I got my truck serviced for an oil change. I was told I can get a Lyft the following day to come pick my truck up since I was leaving it overnight. I called 3 times, no answer. I left 2 voicemails, no call backs. Time waiting for 5 hours when I dropped my truck off, all 4 tires had 27-30psi before taking it in for service. After I got the truck, it said 80psi for all 4 tires. I do not know why any tech or service advisor would release the vehicle after this error. Now after two weeks of driving, my PSI reading in the truck is still saying 80psi. They said I would have to pay for the fix.I am now calling them to have them fix my issue after the oil change. No one will answer the call. I was told I would receive a call in an hour when I got a hold of someone earlier today. I have called 4 times. 4th try I called sales Department for them to try and find me someone, they just said hang on, I ll transfer you it went to voicemail again. This place has caused the biggest headache.1. Oil change, turned into issues2. Told id have to pay for the issues, yet no issues when I dropped my truck off.3. Told I can get a free ride to pick up my truck since it was left overnight. No one gave me a Lyft. Paid for it out of my pocket.4. No one will answer the phone. I do not believe they will ever call back after leaving a voicemail.

  Patti Jester
a year ago
Took my car here for warranty work. The service rep was absolutely terrible. I'm not sure he enjoys his job. His communication skills were lacking. He didn't relay information and i had to ask and then he seemed to get irritated. Instead of a greeting like ...good morning.... it was.... did you need something. He didn't bother to call me when parts were in so I could schedule to take my car back to get work done. I had to call their parts department to find out the parts were in. They needed to keep my car and he set up a rental at Enterprise. The ride service never showed up to take me to Enterprise so I just walked there only to find they didn't have a car for me and had told the Ford svc rep that when he called over to schedule it. Gosch also did a recall fix while my car was there but had failed to notate it in my vehicle details. When I took the car to another dealer for basic oil change they needed my paperwork from Gosch to prove recall fix was done. Overall a negative experience. Won't go back to them for service.

  Rescue Ranch
a year ago
What a great experience, from my first call all the way to getting my truck back.I've never been here before. The dealership I got my truck from is under new ownership and customer service is nonexistent.Gosch was booked a couple weeks out, but I was able to book an appointment. My customer service rep, Viktor, was friendly and knowledgeable.He offered me beverages, a place to sit or a Lyft ride, if needed...Then Gosch texted me 2 update service videos. These were super cool!The tech showed in real time my truck, what they saw and if anything extra was needed.Great experience!!! Services: Auto windshield repair, Tire rotations, Vehicle Inspection, Oil change

  Chersten Sandvik
a year ago
I wish I could give 0 stars. My husband and I purchased a 2021 F150 from Gosch last year (and yes I reviewed them then as well because I was happy rhan but here s an update), we have taken it back to get serviced a few times. The last two times have been awful. In December of 2021 we paid for a alignment and tire rotation, we get the truck back and my husband decides to check the tires a few days later to find out one or more lugs on the tires we re LOOSE! He called to let them know and they gave excuses said our techs would never blah blah. We went on with it. Come to Saturday 8/20/2022, we scheduled a oil change and my husband let Victor know a few things he wanted checked. Victor was completely rude about all the things we needed looked at, speaking to him as he was a child who didn t know anything about the vehicle, very degrading. Also asked about some recalls and they said they would look at them. We left it there because we had places to be. Come back to pick the vehicle up and on the way home the wobble in the steering wheel is awful. The shakes shook the whole truck, we gave them a truck with nothing wrong with it to receiving it back with a ticking noise and the wobble. Horrible, I can not even believe I spent the money at this dealership. After multiple times to try and keep going back. Now we are trying to reach someone to fix the problem that was never a problem before and have received nothing back. I have videos of the shake and ticking. You would think after purchasing and spending the money at the dealership they would maybe treat you better to receive my business again when I am ready to purchase a new vehicle since my husband got the upgrade this time.

  sarai
10 months ago
Julio has been the one helping me with his customer service skills and extensive knowledge of cars, making him an ideal salesman to work with it has been a pleasant experience.

  Thomas Tool Company LLC.
2 years ago
Worst service department in Ford's history made an appointment over a week in advance to get my truck in there to have them look at it and they called me at the end of the day to tell me that they couldn't even get to it and then I had to have an argument with them about what an appointment actually is I would take my truck to Jack in The box to have service done before I would take it back to gosch Ford

  Zack Atkinson
7 months ago
Great fast and quick service smile from start to finish.

  Mike
a year ago
After making a very large purchase, they have been silent for over a month on answering my requests for assistance. Terrible service.

  anne chapman
6 months ago
Uni