Hugos European Car Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  John Mirabito
2 months ago
My 01 T5 began running poorly, I noticed the crankcase ventilation hose was torn and oil was pooling on top of the head. I brought the part to the front desk and a day later my Volvo was running like new. They also identified other possible areas of concern and provided a quote to have them replaced.Speedy knowledgeable service in a clean contemporary environment.I ll be back with more issues!

  Ava Madigan
9 months ago
I got an oil change here. The shop has the perfect balance of professionalism and grittiness. I called once to schedule the oil change (next day was available) and a second time to check if my car was ready and both times the phone was answered promptly and courteously. Before I left my car with them, I asked about something on my car and the mechanic came over and took a look and asked a few good questions and we figured out what it was. This casual and friendly help is exactly what you want from a mechanic.Service: Oil change

  Leslie Juvin-Acker
a year ago
I have had my BMWS serviced ONLY at Hugo's since 2014. Adrian, the front desk manager, has the voice and demeanor of a late night radio DJ - so calming and friendly. Rick and his team are great. Recently, I went in for an oil change just because it was "time" and they told me I didn't need it because I only drove 3600 miles on the car since the last oil change. I didn't notice that and wouldn't have told the difference if they went ahead and did the oil change, but that's how they are; honest and forthright. They spent 40 minutes looking at the car, topped off the oil, and sent me on my way.Then, I had a weird, "woo-woo-woo" sound when I drove for several months. I thought maybe it was the tread of my tires or the top of the convertible not attaching properly. Fortunately, one day, my motor was sputtering because it needed spark plugs so I had it towed in for that. They fixed it and test drove the car and discovered the worn wheel bearings and urgently advised me to have them replaced. I had had a tire completely detach from an axel while driving almost 20 years ago from the same problem. It's a scary experience that I never forgot. I knew what they were worried about my safety when they told me about it; I could hear it in Adrian's voice. When I got my car back, it drove silently and was better than ever. The repair wasn't expensive at all. Very reasonably priced. I still feel emotional because I know that them catching this saved my life.I've had random electrical problems that they looked at for no charge. The help me find find people who can fix the things they can't ( replacing convertible top strings, etc.).I always recommend Hugo's and the team to BMW and European car lovers. It's not just about having a car that runs and gets you from point A to point B. It's about getting through life safely and comfortably. I can tell they take this job seriously and care about their customers and building long term customer loyalty.Thank you Rick, Adrian, and team!! Our family loves and appreciates you!Services: Auto exhaust system repair, General repairs & maintenance, Engine repair, Battery, Oil change

  Tomasz Gombos
a year ago
Since my unpleasant experience with Herman Cook Volkswagen after purchasing my VW Touareg, I have been relying on Hugo's for all repairs. They have proven to be highly reliable, with excellent knowledge and expertise, and their pricing is very reasonableMy first visit to Herman Cook Volkswagen's service center was a frustrating experience. They misdiagnosed the issue with my cornering lights and tried to charge me $1K for replacing both controllers, when all that was needed was a bulb replacement. In addition, the oil change and tire rotation took over 3.5 hours, which was highly inconvenient. To add to my frustration, the driveshaft malfunctioned after driving only 30 miles post-Herman Cook service(not even half the life of that part). Given their track record and my experience, I don't believe this was a coincidence.Fortunately, I discovered Hugo's and have never looked back. They were able to fix the issue for half the price using an OEM part, and it's been 55K miles since then with no issues. Their service is fantastic, and I always recommend them to my friends who own VWs. I highly advise staying away from Herman Cook and any other VW dealership services, as they are likely to misled and overcharge you. Hugo's, on the other hand, offers fair prices and excellent service across the board.Services: Transmission, Auto water leak repair, General repairs & maintenance, Auto engine diagnostic, Tire rotations, Vehicle Inspection, Oil change

  Chris B
a year ago
I had brought my VW into a shop down the street (won t mention any names ) for a small oil leak. They came back with a laundry list of problems , with an estimate well over 10k thank God i decided to check out Hugo s for a second opinion. It turns out that literally NONE of the issues that the other shop pointed out were causing the problem, and all were unnecessary to fix.Hugo s mechanics found the real issue (oil pan) and completed the repair , plus a sensor for less than 1/10th of the price. They definitely won my business for all car repairs for myself and entire family. Thanks again!Service: Engine repair

  Thomas Nash
a year ago
Really nice guys, and the service used to be great, but last time I took my two older BMWs in I asked them to change the oil on both and check for any other work that needed to be done but, unfortunately, they failed to notify me of a number of items that were on the verge of failing on both cars.Service: General repairs & maintenanceService: General repairs & maintenance

  Cathi Hampson
a year ago
They did a great job fixing my mini. Also got me in the day after I called and fixed my car that day. I am very happy with their service and would go their again if I am in the area.

  John Wick
5 years ago
I'm a toyota guy myself and inherited a 2012 2.0T with 100k miles with my wife. I had gone to a previous audi mechanic and I found they were dishonest and trying to force me into fixes I didnt need at costs that were mindboggling. I took my car to Hugos for the first time (recommendation from a friend) and not only were they honest but they know what they are talking about. I work on all of our cars, restore classics and I know when someone is BSing. These guys are great, highly recommend.

  courtney wright
3 years ago
Rick and Adrian were incredibly helpful throughout the process of fixing issues with my new-to-me used 2003 VW Eurovan Weekender. They were very honest, straightforward and took care of any issues that arose. I feel very confident in their technical ability and they made for a very seamless repair process. I would recommend them to anyone.Services: General repairs & maintenance, Electrical, Auto engine tuning, Engine repair, A/C installation & repair, Air conditioning, Battery

  James H
8 years ago
My family has been taking all of our vehicles to hugos for years and years. They have fixed every thing from brake pads to transmission rebuilds. They always give us professional, friendly Service for a great deal. Rick and the other mechanics at hugos are extremely honest and trustworthy. They do excellent work also.

  Gilad Z Barach
6 years ago
Rick and his shop have helped me again and again for over 8 years now to keep my volvo in great condition. In times of urgency, Rick has been so generous to give me his time even in his incredibly busy schedule, to find, diagnose, and solve the problem. Thank you very much Hugo's! I would absolutely recommend!

  Omar Bouhaddou
6 years ago
Rick takes pride in his work and delivers reliable repairs on a fair price.It's a family business that has built its reputation with satisfied customers. PS: I love their bathroom :-)

  Chris Billante
10 years ago
Excellent Mechanic Shop. Rick (owner) is super honest and charges a very fair rate. This shop has never let me down in the past 8 years I have been taking my cars there.

  Lee Org
8 years ago
The new owner Rick is capable to carry on the tradition of competence and honesty, of the 45+ years old Hugo's European Car Service servicing the North Coast Sn Diego. Hugo was a Master Mechanic from Germany and his extra-ordinary care for people was inherited by Rick .

  Steven Burgess
3 years ago
Bit expensive, quoted me 500 bucks for an oxygen sensor in a bmw 328. Knowledgable guys and decent chaps but I went to another shop who could fix signuficantly cheaper.

  Oddlot Farm
3 years ago
Honesty is rare in mechanics and so is frugality. I LOVE Hugos and even when I'm shopping used cars, I stick to makes Hugos services.

  Ryan Winchester
7 years ago
These guys are the best, I've taken two of my BMWs here over the years and they have always done quality work for the most reasonable price around.

  Dawn Fontana
2 years ago
The best European mechanicsFriendly fair and fantasticI would trust them with any of my vehiclesVery reliable knowledgeable

  Cyril Fankhouser
13 years ago
My family and I have been going to Hugo's since Hugo was there. Rick and crew are the best around and always give the best deals. Cannot recommend them enough.

  Dominic B
8 years ago
These guys are great - Honest, deeply knowledgeable and offer expert service with good time frames. Always keep you up to date with whats going on. Awesome service.

  Renee Solares
2 years ago
Excellent customer service and efficient repair time. Only repair shop we will use.

  Andrew
2 years ago
Great service ok price!!! Adrian was very professional

  Max Besser
2 years ago
Honest shop and great for my BMW 335iServices: Engine repair, Brakes, Battery, Oil changeServices: Engine repair, Brakes, Battery, Oil change

  Gabe Zumaeta
2 years ago
Quick and no BS! Made some suggestions but never pushes to get things done unless you want them done.Services: General repairs & maintenance, Engine repairServices: General repairs & maintenance, Engine repair

  Sandra Padula Realtor
4 years ago
Awesome...great place to bring your bmw!!!!

  susie Slawson
3 years ago
Best place to service v.w. bus.

  Bree Brooks
4 years ago
Don t go anywhere else !

  HUGO ORTIZ
a year ago
Excellent in your transmission repairsExcelente en sus reparaciones de transmisi�n