Quick Lube Elk Grove

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Cesare Redmond
a month ago
I have been a loyal patron of this establishment for the past four years, consistently enjoying positive experiences. However, regrettably, today's encounter has compelled me to contemplate taking my business elsewhere. The professionalism and friendliness that once characterized this place seem to have diminished, particularly during routine checkups and oil changes. Previously, I could rely on receiving quality service, including thorough inspections of all fluids and tire pressure. My expectation was no different today. However, upon entering my vehicle, I discovered dirt from shoes, necessitating my own cleanup efforts. Furthermore, when attempting to clean my windows, I found the fluids to clean my windows nearly bone dry, contrary to the promised topping off of all fluid levels, as indicated on my receipt. The customary respect and warmth extended by Jackson were notably absent today, with no customary rundown of services or inquiries about additional maintenance, such as tire rotation. This disappointing experience compels me to seek alternative service providers, despite the inconvenience it may entail. Really Sad and Disappointing day for Quick lube in Elk Grove...

  Aryan Saini
5 months ago
Manager is a great and friendly guy. Car wash and vacuum station quality isn't perfect but I see they are making upgrades to it soon.Update: Jackson at the register answered all my questions. He went above and beyond in and outside of the office. Casual environment I enjoy.

  Kang Yang
5 months ago
My go to service center! Jack, Jackson, and Tai assisted me with my visit today. They are very professional and work quickly and efficiently to ensure that my car is taken care of. Come check them out, you won t be disappointed!

  Alice Cason
a month ago
Car wash works great. Takes 2 times to clean off bird poo. But it leaves smudges on drivers door.

  Nancy Johnson
8 months ago
UPDATE: I got a call today from the manager at Quick Lube after he saw my review. He took the time to call, ask me about the situation, try to understand what happened, recognize that I've been a customer since my car was brand new and offer better customer service in the future. What more can a customer ask for? I always say in my professional life that you don't know anything about a person until you have a conflict. I appreciated the time that was taken to understand my original review. This made Quick Lube go from 2-stars to 5 for me.My original 2 star review: It's been bugging me since my oil change last month. I was in a hurry and paid the higher price of $196.05 thinking maybe it was inflation? I should have asked why it was so high at the time. That's on me. But I'm putting bills away and see the receipt. The receipt says: "Customer Request Perform Crank Case Cleaning Service" for $119.96. I can assure you if I knew a "cleaning" would cost me that much, I wouldn't have agreed to it. I don't recall being asked this question. I certainly know I wasn't asked with a "this will cost you $120" because I would have said "no". I don't plan to pay $200 for an oil change in the future and I sure hope my crank case is really, really clean.

  Connie McDonald
6 months ago
Very professional, fast & efficient.I had an oil change & they hooked up my gravel guard that had fallen underneath the car.. they are friendly & know what they're doing..

  Aidan Bowcutt
7 months ago
First time stopping by, just needed an oil change, staff was super friendly. Relatively fast and very clear of what everything cost. They offer a free wash for any of there services, although line was packed. Also liked that they will still honor the wash if you don t decide to do it right after the oil change. Will probably be my go to oil change for now on.Service: Oil change

  Choua Moua
6 months ago
The guys are always friendly. They always get my oil change completed in a quick and timely manner and never pressure me to get anything else done on my car.

  Presence
a year ago
I got there early at around 7am-ish for an oil change. I was greeted by Jackson who was eager to help and made me feel welcome. He walked through the procedure about my oil change and the cost. He also talked about what my car needs and when it is needed. It wasn t a long wait until it was done. Thank youService: Oil changeService: Oil change

  David King
a year ago
I've been to Quick Lube three times within the last year or so. They are friendly, quick, honest, and provide quality service at a fair price. If that's not enough how about a free car wash!Service: TiresService: Tires

  kevin dantes
a year ago
I went in to get my Oil Change for my Lexus Es 350. I usually am very picky about the places that I take my car. I was pleasantly surprised. A team member named Jackson came to help me and was fantastic. He made my experience quick and easy. I have found my new oil change location.Service: Oil changeService: Oil change

  Rafael Michel
6 months ago
Great service! Very knowledgeable. I was in and out in 20 minutes! Provided Professional Customer Service. Thank you Jackson!Services: Vehicle Inspection, Auto maintenance, Oil changeServices: Vehicle Inspection, Auto maintenance, Oil change

  M Muana
2 years ago
They are always very polite and oil changes are always quick! Only been living in Elk Grove now for a year and this is hands down one of the places with great customer service. I've had horrible experiences with customer service in general since moving especially, contractors not sending quotes or missing appointments with in home services. Glad I found an amazing place to get my oil changes at.

  Ju Ka
7 months ago
Called ahead and came in when there was no line. Took 40 to complete the synthetic oil change for $89.99. The location has a TV and lounge style seating.

  Sergius Magnus
a year ago
My wife and I have been here a few times. Always as walk-ins with no appointment. They're always professional, courteous clean and I've never had a problem with their work. Best of all they don't try to upsell or hustle me or my wife like alot of places do. Kudos to Quick Lube for the good service they provide and the drama free experience each and every time.

  Joe Villanueva
11 months ago
I been coming here for a long time, I recommend it to everyone, it's awesome service. I know what's needed and I let them know. I also love the customer service, fast and reliable, friendly. Thanks for your having well trained staffing.Service: Auto maintenanceService: Auto maintenance

  Matt Noel
a year ago
Jack is a pleasure to work with! Phenomenal customer service, very caring and thorough. Alex was also very kind and thorough. I will continue to use them for all my oil changes. Thanks guys!!Service: Oil changeService: Oil change

  Jacob LaFollette
a year ago
From the moment I arrived, Jackson was extremely professional, and he took care of everything I needed with ease. I have a 2020 Toyota Tacoma and would trust Quick Lube to do my oil change time and time again.Service: Oil changeService: Oil change

  Mary Ellen Grayberg
7 months ago
They are always helpful. They fill my tires for me every month. Polite & professional.

  Cintia Rodriguez
2 years ago
So convenient! Expedient service. Lots of seating areas. Complimentary options available!?! Makes an oil change more enjoyable to be able to sit outside or inside.Update: they are still great to work with. Will let you know how your car is doing now so you can plan on what needs to be addressed in the future.

  Hoang-Vu Nguyen
3 years ago
I have been bringing my Nissan here for several years. They are always professional and courteous. The quicklube service is fast and they answer any questions I have.On one occasion they mistakenly gave me the synthetic oil change instead of conventional. I was preoccupied and did not pay attention until it was time to pay. They ran the history on my vehicle and saw I had never used synthetic. To make up for it, they offered me a free oil change my next visit and a detail service at no charge. I agreed and put it behind me. Never had any other issues.

  Jason Singh
3 years ago
Best place in elk grove to get your car serviced, any make or model. I have been bringing my family's cars here for at least 10 years. Always great service, thorough explanations if any issues found with the vehicle, and no pressure to ever get any work done or upselling. Oil changes comes with wash and vacuum as well, making it a great value. Located between the infiniti and Mazda dealerships.

  Jazmin Soto
5 years ago
Love coming to get my oil changes here, they appreciate your time. Lane was very helpful during my visit, they have great customer service. I did a walk in and they were very quick to get my car in and out for its oil change. They also offer a free car wash and vacuum your car for you.

  Melanie
3 years ago
Jack is amazing , he is so professional. The moment my friends and I walked into the door, he greeted us right away which gave me a positive vibe.. He explained the process very well which even a clueless person when it come to car like myself understood my vehicle better than ever. Great job Jack! Will be returning to this place for sure.Services: Air & cabin filter replacement, Tires, Oil change

  Chelsea Keller
2 years ago
I have come here twice now for an oil change, with no appointment after work. Both times they have taken me in so kindly. Jack has helped me both times, he is so kind and helpful!! Appreciate you guys!Service: Oil changeService: Oil change

  David Acosta
a year ago
Great service provided by Jackson. He communicates well the pricing and the full inspection of the car. There s no delay in assistance. Great work!

  Uttam Gill
4 years ago
I went in for Express Maintenance at Elk Grove Nissan today at 5:05 PM and was turned down. No where online does it say that they do not take customers after 4:30 PM. I bought my new car there in 2017 and have had it serviced here before.They referred me to Quick Lube, I went there right away, waited 10 minutes to speak to the rep and explained my situation only to be turned away as well at 5:20 PM. The board at Quick Lube said last call is 30 minutes prior (5:30) to closing which is 6 PM. What a frustrating experience and waste of time for a loyal and paying customer.

  Preston Toliver
3 years ago
Needed a place to do some service on my vehicle while I was out of town for work very pleased with these folks. Friendly, competent, quick and reasonably priced. No weird attempts to upsell, and they spotted a potential problem I hadn't noticed and brought it to my attention so I could monitor it for possible future action. Recommended.

  Aura Barakat
5 years ago
I went to the Elk Grove Nissan Jiffy Lube today for an oil change and as I was walking to my car I notice 3 large scratches on the hood. I told the technician that they hadn t been there before I brought the car here and they said they would fix it. They claimed that the car had gotten scratched while they were washing it. After I got home I noticed that you could still see marks from the buffing they did. I am very unhappy with their service as these marks on my new 2018 rogue could have entirely avoided with the proper care necessary when handling another persons vehicle. I will not be returning for their services ever again.

  Michelle Cowgill
a year ago
Great place first an oil change! Very thorough and efficient! Jack the tech and Jack the manager are awesome!