Jiffy Lube

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tricia Fox
4 months ago
As a woman it can be a scary experience taking your car in to be serviced. The fear is that the mechanic will knowingly overcharge you for services that you do not need. When I take my car to Jiffy Lube,Klagge Court in Elk Grove I never have this concern. They have always been honest and service my car quickly for a reasonable price. They also refer me to a reputable service center that is also affordable if my car needs additional services that Jiffy Lube does not provide. I appreciate their honesty, their prices, and their ability to get the job done.

  Crystal R. R. H.
2 months ago
Jiffy Lube was very friendly and definitely looked out for me in terms of what my car needed and what they recommended. I do wish. However they would ve asked me if I had any coupons before ringing me up because I did have 25% off.

  Alison Mott
4 months ago
I had my Subaru serviced this morning. It took about 10min before anyone came out to me. I was asked to move to another bay waiting line and waited some more.They did not fill the washer fluid.They did not check the engine filter.They did not tell me that the coolant was low and needed attention. As I was told the system always says that no matter how low the coolant is. We would have told you if it needed to be filled. The level of that coolant was at the Low line. The tube that goes into the coolant reservoir was pulled out.Sloppy service. Poor service. Did not complete the service I paid for.

  Karen Melnyk
3 months ago
The service was fast and efficient! I was in and out in less than a hour. Staff were friendly and knowledgeable. I would definitely recommend Jiffy Lube.

  J Oh
a week ago
I ll definitely be going back, those guys were so great and I appreciate their time.

  Sandi T
6 months ago
They did a good job with my oil change. I d say going early on a Saturday is a mistake. That s the same idea we all have and then by 10-11am the rush dies down. I was there for about 90-100 minutes. See their online coupon for synthetic oil change.

  Anna Valley
2 months ago
Everyone was great and very friendly. Nevyn was very knowledgeable and I appreciated his assistance when my filters.

  shane h
5 months ago
Worker seem tired out, a bit of attitude,no big deal. Came here regularly for oil change, only this time they didn't give me any top off service like they claim on the invoice.

  Chris P.
3 months ago
Waited 10 minutes to be greeted. They told me to move to another bay and then they took other customers first who arrived after me. Terrible service.

  Kim
3 months ago
I received excellent customer service by the manager & workers. Record time for an oil change was 15 mins.

  Merriam Yunus
3 months ago
I use Jiffy Lube every time because of the amazing customer service. Amazing service and super knowledgeable

  Sarah Townsend-Moulay
a year ago
I was quoted a 45-50 minute wait and was asked if that was OK, I agreed. However, it took nearly 2 and a half hours and I was met with attitude when I asked how much longer it would take as I had an appt. When it was finally done I got in my car to leave and they hadn't reset the "maintenance due" notification on my dash so I had to go back which took another 15 minutes. While I was waiting for the original service a technician came in and talked to literally every single customer in the waiting room and told them that their air filters (engine and cabin) needed to be changed along with a variety of other services their vehicles needed. I understand this is a business, and as such wants to make money, but they told me I also needed new filters and mine were virtually white as we'd changed them less than a month ago. The rudeness of their staff, the obvious up-selling, and the ridiculous wait time (anything but Jiffy) would rule this business out for me. There are far too many options in our area for this kind of service.Service: Oil change

  E Payuyao
a year ago
I have yet to have a positive experience at this Juffy Lube location. Countless times I have visited here with my vehicles I have never had a smooth time. Today I was greeted upon arrival and I felt this is the day I will finally be happy with their service. 45 minutes later I have yet to be updated and talked to. I had to get out of my truck and find the nearest representative to ask what s the eta to drive my truck into the Bay. It took them 45 minutes to tell me they are short staffed? They should have been prepared to tell their customers that they are running behind. However, after all the eye contact I made with each employee they failed to tell me they are short staffed, no apologies, and no communication. I will NEVER come to this jiffy lube location again. They also had the nerve to offer cabin air filters that were not in stock. How does that make sense? Then they filled my tires and claimed they applied 37 pounds of torque??! Sheesh. That was a waste of two hours and 100 dollars. If I can give zero stars I would in a heart beat.Service: Oil change

  Danny Gutierrez
3 months ago
Always friendly with awsome attitudes.. and availability.. all 3 is the reason I continue to go back.. thanks again

  Ginger Buss
11 months ago
I have been coming to the same Jidfy Lube for 17 years. It appears to have changed owners several times and I feel like the service has gone down. Not sure if I will return again. I don t feel like the personal service was very good. The new person checking me in was almost afraid to be doing the job. When asked what my options were for the oil change I asked what the different choices were and the attendant just recommended the higher priced service.It wasn t the regular Jifdy Line experienceService: Oil change

  Corey Williams
8 months ago
I've been coming to jiffy lube for well over a decade and had the worst experience, after leaving the bank I drove here to get my truck serviced so I put my bank withdrawal in my arm rest for safe keeping and when they finished I paid the service man and drove off. I got to the light and realized that over 400 dollars was missing, I turned around and spoke to the Mngr and he reviewed the cameras and determined who stole the money. Mngr returned most of the money and comped my service, he was apologetic however I felt violated that the technician stole items out of my vehicle, I'm contemplating legal action!

  NAI BIBLE
3 months ago
Jonas & all the techs there were great! 5 star service!

  Eric Nelson
a year ago
I've been going to this location for years as it is near my house. Yes, they get busy and that is understandable. However, for the last year or so when I pull up, it takes a long time for someone to check me in, even when the store isn't busy. Today I pulled in for an oil change and there were only two cars in the three bays and plenty of workers. I was the only one waiting and I waited. And waited. And waited. After 15 minutes of getting blank stares from the EIGHT workers inside, I finally left. I called to talk to the manager, but was told he was "busy" even though I could see him from the street chatting with two other workers. Something has gone terribly wrong with this location. I'm going to cut my losses now and find a different place to go.Service: Oil change

  Gee LeonGuerrero
9 months ago
Most horribleb experience in my adult life. I took in my 1993 Toyota 4Runner for the for its yearly oil change. Every thing was amazing with the service advisor as hr wrote my quote ticket up we laughing and jokinh around as I always do at any establishment, bringing happiness to the masses. 5 min later u was summoned outside because my car would not start, I had a big smile on my face they said 3 of us tried starting it and it would not turn over. I was told to see if I can start it? I said cool and jumped in turned the key and it fired right up. I looked at the 3 employees and said why u messing with me and walked back in the lounging area. 1 min after entering the lounge the manager Jeff came in amd told me they will not work on my car cause it wont start. I asked him if he was joking? He said we have liabel issues, I said what issues? He said liabel, I then said liability issues? He said yeah. I let me get this straight u are refusing me service? He then said yes and while I was still talking turned his back to me and walked away. AT THIS POINT WHAT WOULD YOU DO?

  Susan Hernandez
a year ago
I was greeted within 3 minutes by a friendly well groomed attendant. He asked what service I was wanting. Then he led me into the service office and offered me water. He said they would look over car and be right back. 10 minutes later I was called to the desk and we went over the list of needs. I was shown my air filter so I could see its condition. I approved service recommended. 15 minutes late I was led to my car and shown dip stick and other comments. They had also vacumented my car and washed my windows. As a women seeking car work I am not always treated with respect. Not so at this location. They were so nice. This is my third visit here and I will never go to another Jiffy Lube. Only this one.Susan HernandezElk Grove, CAServices: Air & cabin filter replacement, Auto engine diagnostic, Oil change

  Mr. Monkey
7 months ago
In n out quickly. Good customer service and a Starbucks next door Update: pretty sure this is the best JL in Sac. Always friendly and helpful. Didn't have a brake tech today but the manager (owner?) was super nice and gave me some tips on how to check if the rotors are warped. He also gave me the brake pad wear numbers which was very helpful. And everything is sent via email. Thanks This should be obvious but in case it isn't...if you show up and there's a line and you can't wait then come back another time or expect to wait about an hour (duh:) I get here around 8am on weekdays. If it's not busy (1-4 cars) it takes about 30 minutes.Cheers Services: Air & cabin filter replacement, Oil change

  Ron Holland
11 months ago
I felt like the cost was higher then expected.I was sold a cabin air filter. I thought that they should have cleaned it instead of replacing it. The cost was high. It seemed like they were more interested in one-time profit than long-term returning customers.Services: Air & cabin filter replacement, Oil changeServices: Air & cabin filter replacement, Oil change

  Aide Sanchez
11 months ago
don't come here, these people have no integrity and they will scam you out of your money. I went in for an oil change and DARREN was assisting me. His first mistake was not asking me what type of oil I would like to use as he just decided for himself he would choose the signature blend (most likely to get as much money out of me as possible without my consent) then I asked him, before any work was even started, if he could switch it to the full synthetic blend as I had a $30 coupon for that specific oil type. He gave me attitude and angrily agreed to switch the oil. He had given me the first estimate for the signature blend and the cost of labor which was $90 for the oil and $30 for the labor. Then after he did the second estimate for the FULL SYNTHETIC OIL (which mind you is a cheaper oil alternative to the signature blend) the estimate he gave me for the cheaper oil suddenly went up to $110 for the oil and $40 for the labor. He even asked me to give him back the first estimate paper "to throw it away" so I would not notice the upcharge. I then confronted him about why the CHEAPER oil would be MORE expensive and why would the labor cost go up $10 if it's the exact same work being done just a different oil. He was caught off guard and could not give me an answer for why it was more expensive and said he didn't know why the prices changed the way they did even though they're the ones that enter the amounts. He thought that because I am a young woman I would not speak up for myself and I know he felt stupid and ashamed when I called him out on his BS.Service: Oil change

  tiiara ferguson
a year ago
I will say the only reason I could not give five stars was due to waiting in line for over an hour. The gentlemen were very nice and informative about the situation of being short staffed. Other than that the service was fairly quick and I was satisfied.Service: Oil changeService: Oil change

  NANCY A
3 months ago
I went in today around lunch time and experienced good, and timely service.

  R. Soto
a year ago
First time customerSo far so goodAfter an unfavorable experience at a different jiffy lube I've been going to for more than a decadeI think I've found a much better option for my future car maintenanceThanks guysUpdated 12/22/22Well unfortunately my search will need to continue for a reliable oil change team Took a different vehicle in for oil change yesterday, in and out quickly, fella helping me seemed friendly enough, BUT .unfortunately for me the next day I get home from work and there s a large oil spot on our new driveway where I parked my vehicle the night before I get down to check underneath my truck and the whole underside has oil all down the bottom; undercarriage,inside my rims and tires, hopefully didn t contaminate my brakes(yet to take off rims and check) really disappointed and will not trust this location with anymore of my vehicles or patronage with my monies or referralsIf you choose to, I advise you to go the extra mile and go over everything they ve doneEspecially since driving home tonight other cars kept flashing their high beams and sure enoughSeveral unnecessary things electronics were fiddled with including my automatic light settingsGood luckOnly reason I gave two star s is the actual person I dealt with was friendlyOtherwise it would have been one star for all the headachesService: Oil change

  Ann Weir
3 weeks ago
Everyone answered my questions and were so efficient and real nice!

  Victor Mei
7 months ago
Staff are mostly new and don t know what to do. The Manager is not friendly. This place was pretty efficient and friendly before, I am so sad to see that it s going downhill completely. Will not come back again.

  Andrea Montgomery
a year ago
I waited two hours on a Friday morning to be told they couldn't get the guard off of my car to get to where they needed to for an oil change. They told a man waiting with me in the lobby the same thing twenty minutes before they told me that. They also told me that they checked the fluids and air in my tires, which the mechanic who actually provided a service refuted, showing me that the fluids and tire pressure were low. One of the workers was vaping in the bay as I waited to be checked in. This place has changed so much. I really don't trust them enough for basic services. Silver lining is that I found a mechanic I trust now at a garage that is functional and honest.

  Sascheen Cayabyab
2 years ago
I was greeted professionally by a gal that recommended I come first thing in the morning. I arrived 10 minutes till opening time, and was out of there before 8 o'clock. I've used this location for my other vehicles and this was the first time that I used the service of rotating my tires. I have to say that at $25 it's a steal to get your tires rotated and not have to schedule a time with another place. Thank you for the cleanly environment and the hospitality!Service: Tires