Rivian Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ryan Morrow
a week ago
just picked up my truck yesterday. Vincent was able to show me how to use all the features and it made the delivery experience super easy. Nice to see how to use everything before I left the lot. The whole purchase experience with Rivian was simple. This is the first time I have done a "digital" vehicle purchase and it was REALLY easy. Only had the truck a day and already comfortable with it and loving the vehicle

  Miranda Payne
7 months ago
Lesson learned--don't buy a first-generation vehicle. Rivian has had our vehicle for two months and unless you call them incessantly, there are zero updates. This is a terribly organized service operation so be warned before you buy one.Service: ElectricalService: Electrical

  AW
3 months ago
When I came to pick up the car, they said it was ready. I waited for 2 hours after which they said the car was not ready. I got the impression that there were unprofessional employees working there and when I returned from them two employees were playing baseball

  Mikayel Grigoryan
10 months ago
I love my Rivian but the customer service at this location is nonexistent or preferential to some customers. It took a month to schedule an appointment to replace the front drive unit (the need for which was thankfully acknowledged after ridiculing me on the phone about hearing some noise coming from the car ), then it took 10 days to replace it (despite promise to be done in 3 days), no feedback whatsoever during those 10 days (no returned phone calls or messages), the service center has no Guest WiFi, coffee machine is broken, they offer no vehicle pickup, no loaner, don t wash or charge your car upon repair.Alas, zero customer service at El Segundo. But I really enjoy the truck.

  Beatrice Ma
a year ago
I don t like to be away from my Rivian because it s such a joy to drive, but the team at El Segundo took the best care of me and my truck. Both the technicians and service advisors were so accommodating and understanding. They took the time to make sure they understood and addressed the issue, which makes all the difference.

  Kurt yardley
6 months ago
Best car buying experience EVER - and I have managed fleets and bought dozens if not a hundred trucks and cars in my life.

  Aimen .S
a year ago
The team at el Segundo is one of the best service teams in Southern CA IMO.Always friendly and helpful and willing to look at other minor issues while servicing the main items.

  Alex Lay
a year ago
Impeccable service by all the workers. They take the time to talk to you and educate you on the truck. They are patient and very nice and are happy to answer all your questions as best as they can.

  Peter Sullivan
a year ago
My experience during the first mile on the R1T was awesome...

  Mike Selevitch
a year ago
Got the vehicle back quickly, appears all issues are resolved

  Laszlo Tisza
7 months ago
Amazing ! Thank you for experience!

  Ross Wilson (Revtruk)
a year ago
Great customer service!

  Eric Chang
9 hours ago
Really friendly staff, only need to wait 3 months to get an appointment