Pep Boys

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Casey Niedorf
4 months ago
DO NOT GO TO PEP BOYS FOR ANY REASON!My vehicle needed an oil change and a slight alignment and after two days (eight hours total), my vehicle came out worse than what it went in as. Esteban refused any responsibility, any compensation for my time and quality of service. After the first day they aligned my truck, I had to drive with the steering wheel at 10:00 to avoid driving off the road. The second day, Esteban just smiled at me when I told him how bad my alignment was. No apologies, no sense in correcting the issue (without charging me). So cool that he refunded the alignment; so happy I didn t have to pay to have my vehicle screwed up. He only agreed to fix my vehicle when I told him my traction control and cruise control were disabled because of how bad the alignment is. By fix it, I mean correct it enough to turn the light off and then had the audacity to lie to my face and say the alignment was still off cause of the two new front tires. Incompetency and condescension at its finest. Now I have to take my truck to a front end shop to correct what they messed up.

  jacob morton
7 months ago
Had Front Brake Package with new rotors put on my mustang at 57000 in June 2023 I m now being asked to resurface my rotors at 57800 August 14th 2023. Less than 1 thousand miles later I am being told to resurface my Rotors. I wouldn t trust the El Centro Branch Last time they touch my vehicle. Also Carlos was the one who installed my brakes the first time. Photos are first time and then 2nd time.

  Salvador Quezada
2 months ago
'Excellent customer service was provided at the counter, and the mechanic elaborated on his discoveries and the steps he took to resolve them. Overall, an awesome experience and will happily return.'

  Jack O.
a week ago
Representative was attentive, heard my concerns very pleased with his demeanor and service.

  Arsenio Gonzalez
2 months ago
Excellent customer service. Will definitely come again when my car needs servicing.

  Alfredo Navarro
3 months ago
Aldo always has the best customer service and always willing to help you and give you the best deals, I always thought he was the manager the way he takes care of people.

  Michael Singh
6 months ago
I took my vehicle in for alignment. The staff was friendly and professional. The only problem I had was with the alignment itself. The vehicle still pulls to the left pretty bad and the technician stated that they were not able to alignment one of the wheels to spec. I have previous printouts from past alignments at the old shop I used to take my car to. They were always able to align all four tires to within spec, and no pulling ro the left or right. I think I may return to the old shop for future alignments.

  Michelle Williams
3 weeks ago
These guys are the best! My car broke down in the middle of the desert and they were able to fix asap!

  Arlene Hamblet
7 months ago
Got my new tires and oil changed. Fast, friendly service. Knowledgeable desk and sales staff. I am extremely pleased. I will be a returning customer. The prices and deals were awesome.

  Roberto Velasquez
a week ago
Great Experience, professional and courteous. Thank you guys.

  A. M. RUIZ
3 months ago
I was impressed with the reporting I received from Pep Boys service department. The manager, Esteban, very professional.

  Ernesto Fernandez
8 months ago
7/21/23If I could this place ZERO stars I would.I called to check if it was ok drop off my car for an alignment, I was told yes by an employee who answered phone I let him know I would be there at 2pm. He said it was fine. I show up at 1:40pm and was refused service. Two employees there stated they were to busy. I had called in advance to avoid this and still happen. They told me next availability would be Sunday. Yet they have a opening for today at 6:30pm but still was refused service. Laziness makes no sense for business!!

  Daniel Ortiz
3 months ago
Aldo was very eager to help me with my car needs, this time he offer me a pretty good deal in tires, service was performed fast and done right Thanks guys.

  Mary T
3 months ago
Very impressed with their professionalism and good service. Will be returning as needed.

  Jesse Hudson
a year ago
Aldo was a great help, I got a flat before they closed and he made sure to stay open late for me and take care of me so I could make it back to Vegas. He was super transparent about the condition of my tires and gave me a great deal on four brand new tires. I never felt once like he was trying to upsell me or scam me. 10/10 would recommend this shop when in times of emergency. Thanks for taking care of me boys!

  Author Dawnette Brenner
7 months ago
Aldo provided the best customer service, went above and beyond, and provided all the help that I needed to get back on the road. Thank you so much for your hospitality and generosity.

  Guadalupe
8 months ago
Fast and excellent customer service friendly staff I felt welcome I was explain with detail what was going to happen to my vehicle was given options I highly recommend pep boys they know what they are doing.

  john ciesiel
11 months ago
Not exactly peppy. Had a 930 appointment it s now a little after 12 noon and they re still not quite done yet. No big deal if I just drop it off. But I m actually on the road to Oregon.

  Lourdes Guillen
a year ago
It is now Advanced Auto Parts. Good customer service, very polite and courteous. Willing to help. I gave it a 3 Star but let me correct that! We were pleased with the service, knowledgeable assistance and cleanliness of the store. And it's no fault of the service person at the counter, it is just because the part that we needed was not available and this is due to the sick not being available. Again, no fault of the store. Because of this Pandemic it's still hard to properly acquire what is needed. Thank you Christian.

  Roger Ruvalcaba
a year ago
I made a early drop off appointment for my 2013 GMC YUKON for a Synthetic oil change and rotation.. I received a call from Austin that the Tech was recommending tires and car was ready on time. The Manager Alex has been a great resource over the years for all my vehicle maintenance needs

  Angela Cruz
9 months ago
Thank you so much Aldo and Marcos at Pep Boys El Centro off Scott for replacing a flat tire 30 min til closing. We truly appreciate it as we were passing thru on a road trip. Thank you!

  Susan Kerns Wilson
4 months ago
Thank you for checking out my car to ensure I am safe in the road.

  wes cleveland
8 months ago
My car was making some weird noises and they inspected it even though it was close to closing time and told me it was nothing serious. didn t charge me a thing. High marks!

  ROSS HIEB
7 months ago
I blew a water pump on the interstate in El Centro. Arlo and his crew did a wonderful job of getting us back on the road.

  MODESTO ORTIZ
6 months ago
Thoroughly heart-felt experience. Manny, Moe, & Jack for all your auto care needs plus much more.

  Javier Amezcua
2 years ago
Austin Chris and Alejandro all worked hard to make my service visit a great experience. I had to move my scheduled appt and there was no problem in doing it. Then they made sure I was out the door and able to make another scheduled meeting I had. They also worked to get me the best deal available to help save me a bit on the final total. I will be back, thank you all

  Gustavo Ibarra
a year ago
From the moment i called to make my appointment the professionalism of the staff was amazing. Chris did an amazing job at making sure I received the best customer service. I have been a customer for years and have always received quality service with Pepboys in El Centro. I took my car in for several problems and it was fixed to the point my 2013 honda sounds and feels like a new car. Very happy with the service. They gave me a deadline of when my car should be ready and they met it. Highly recommend their service.

  james Sanders
a year ago
Dishonest employees quoted extremely high prices and tried to use scare tactics telling me my car was unsafe to drive. Drove away (completely safe) and was promptly quoted less than half their price to fix my car elsewhere. I will never go to this place again be careful if for some reason you end up here.

  David Funez
a month ago
After reading reviews thats all I need to know

  A Mon
a year ago
I didn t have an appointment and was the first person at the store when it opened and it still took 2 hours to fix a flat and rotate tires. Once they started on the car, it went quick enough but it s the same everywhere in the this Valley. So far, the patched tire is holding up.