AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Victor Chan
3 months ago
Great experience.Perla on the line was understanding and got us what we needed in quick time.Dead battery first thing in the morning starting the car and they had a mechanic (Christian) at our house in 15 minutes with a brand new battery + 3yr warranty and no installation fee. No fuss and was on the road within 30 minutes of calling them. We ordered the wrong battery originally and Christian drove back to the shop, got the correct one and came back all in one trip. Great service and know their stuff. Only thing they asked was to leave a review!

  Gustavo Flores
2 months ago
I ve been here a few times sparsely and always get great customer service. The employees are friendly and very helpful.

  Clint Luna
2 weeks ago
Damian was very helpful! Replaced my battery under warranty and helped me reinstall the new one.

  Bobbi K
4 months ago
Always nice. Great Customer Service. They almost always have what I want or need. If it's not in stock they order it.

  Gaming Universe
11 months ago
Best store ever. Excellent serviceCostumer service is awesome

  Matt Wigler
2 months ago
Not helpful got me to purchase things to fix my car that didnt work and refused to offer help putting them to use. Wasted my time and money- go somewhere else

  Jeremy Xu
3 months ago
Replaced my low beam and battery for free, and the worker was very friendly and knowledgeable.O'Reilly said they couldn't replace either the bulb or battery for European cars but this AutoZone did it for free.

  Tariqu Khalil
a year ago
Lorenzo S. is a superstar! He left no stone unturned when it came to his customer service and help with replacing my Prius battery for me. I highly recommend coming by and working with Lorenzo for all your car needs.Don't go anywhere else!

  Jayanta Dey
a month ago
Good place for getting car batteries any day of the week, when you have a dead battery! Saved our long weekend

  Tenirbek Kanybek Uulu
a year ago
The service this specific place provides is just AMAZING!! Very glad I stoped at this place to charge my battery. Thank you Jennifer so much for being so helpful and nice today!!!

  Andy Hess
a year ago
Guaranteed you will drive right past this place especially at night. The AutoZone sign has its lights turned off even at night. You have to go down a dark narrow unmarked driveway to get to the parking lot in back. After that it's just like any other AutoZone in the world. So when your nav system says turn right she means right now. It's not a street. The photo's the back of the store.

  Mary Bartnikowski
9 months ago
Absolutely excellent customer service here! Thank you Christian and Perla for educating me about my battery and how I can extend its longevity. And the installation. 10-star Service, remarkable auto skill and people skills you both have. Grateful!

  Skybird
8 months ago
I had my 102 years old mom with me in the car to for the doctor s appointment, but the battery of my car was completely dead. I did jump start several times but didn t work. I called Auto Zone and the manager was kind enough to send a staff, Anton, to come and change the battery for me. They are my savior of the day.

  Moises Martinez (Moy)
9 months ago
Horrible service. I called the store and was asked if I could hold and I said yes. If I would have known that it was going to be for over 20 minutes I would have said I just have a quick question . I decided to drive to the store and I was still on hold. One associate was helping a customer while the other 2 workers were talking with each other and ignoring the phones and other customers. I don t know how this store is still in service.

  Zabihullah Ahmadzai
3 months ago
Intentionally hesitated to check my Car Battery stating it s stolen even though I changed the it two days ago with them

  Rocky Rock
a year ago
Went in today for battery replacement cus mine was having me to get jumped or recharged constantly. From the time I crossed in that parts store door I was greeted and helped rite on spot by Gil. He tested my current battery which said FAILED then he looked into there on stock for my required battery n sold me it n even installed for free. Customer service approved n too professional n respectfully well mannered young man.

  bridget stabile
a year ago
Brandon and Christian helped me with oil, oil filter and engine filter. They were very friendly, helpful and courteous. And I enjoyed a discount that I had not been aware of for buying the oil and filter. Thank you, AutoZone East Palo Alto!

  Robert Boyd (9livecat)
a month ago
50/50 they might open on time they might not lmao

  adrian rivera
10 months ago
The people who are in charge don't open at the time it says that it's open at 8:00 am and I was there until 8:30 and they didn't come out, they have to have more responsible people

  Carlos R
a year ago
A lot of staff, but no one to help you... We had to seek multiple staff members out to get help, and our ask was quite simple we were picking up an online order so took 5mins to help us once we were able to get someone to do so.

  Nur Nur
a year ago
I needed some parts for servicing 2 vehicles, I was served by Saleena Garcia, I received the best service at an Auto Zone to date. She went the extra mile and delivered a Stella outcome East Palo Alto on University AVE - The Best

  Tuyen Pham
a year ago
I stopped by the second time last week. Even though it was super busy with double long lines, the services to other customers and myself was friendly and professional. I was impressed.

  Hilamani Thompson
3 years ago
The store was pretty empty when I came in for a couple items. No line for register, but as I headed for checkout i was in line for what seemed like 20 min while the two employees helped customers look up parts. The check out line was getting longer or maybe it was the help line for looking up parts in the store. I think they should have two lines one for customers ready to pay and one for parts lookups. That should help with keeping customers in the building longer than they have to be because that location is really not that big. The employees working were fine, it's the method of operation that should be looked at to help get patrons out the store in a timely manner. Just my opinion.

  Tom Soier
2 years ago
I called them to enquire availability of the part. I was told by an agent that they did not carry the oart. I told them that I found the part on their web site and would like to give you the part number so you can check in your computer system. He didn't say anything, just transfered me to another person who asked me: what do you need man? I told them what part I was looking for. He said I had no idea what I was talking about. His language soon changed and became more like a street language, rude, and threatening. I had no chance to reply. He hung up the phone. Unbelievable.

  Emilio Reyes Le Blanc
11 months ago
Parking is a little funky, but the staff are knowledgeable. I know nothing about cars, and feel like I learn more and more each time I visit.

  Ariane Boyer
a year ago
Battery died after a year, but they did not even argue just gave me a new one. Great customers service, I guess that battery was failore.

  Angel vargas
2 years ago
Today I got a strut ,thermostat , and lower radiator hoses with antifreeze. And I m gonna tell you the crew that s in now on the clock At 10:32am Thursday feb 10th 2022 at this location. Are on point have 1000% awesome customer service team work at its best. Thanks for the service. Every time I come back to California from Washington I ll be stopping by. Y all be great !!!!! A happy auto zone customer!

  P89 P89
2 years ago
Those guys up here are really helpful and great. I can only imagine the type of things they put up with dealing with some of these customers, especially in this area & also thank you too the awesome security guard who helped my grandmother to her car and gave her a jump. So kind and helpful I really really appreciate it. Thank You AutoZone

  Thomas Chainey
2 years ago
They asked for phone number and I was thinking it was unnecessary but then he mentioned that I could get a $5 discount of my order and I realized that this is great. Thanks for reminding me to take advantage of the discount.

  Sinu Nazimudeen
2 years ago
Disappointing experience at this store! I was looking for a specific model of tire snow chain and the autozone website indicated that it s on stock at this store. To be extra sure before my long drive, I called up the store and the staff confirmed the availability (mentioned that they have seven in stock). Upon reaching the store, I was surprised to hear that the information was wrong (both the online availability and the confirmation on phone). Surprisingly, the autozone website was still showing availability. I understand that online nos could be wrong at times but could not really understand why the staff would also give incorrect information.