Service options
- In-store pickup
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
ROBERT GONZALEZ
3 months ago
Cesar, Ricardo and team at Pep Boys are true professionals. The number one reason I return to the same company is the great customer service I receive. The experience I have while they repair my car makes me want to return. I've been in the service industry in a previous career so it takes a truly remarkable moment to get my praise and feedback. GREAT JOB!!! WORLD CLASS SERVICE!!!
David Saltzman
3 weeks ago
Cesar was able to help me quickly and efficiently. I need my car back within 3 hours. I received a call within 30 minutes determining that my front brakes needed to be repaired. He also suggested two new tires. They were done on time with new brakes, tires and an alignment. Very satisfied.
Randy Gonzalez
3 weeks ago
Went for oil change and was told it would be quick and they would get right to it also tIt was hardly busy. After an hour of waiting I asked how long would it take and they said they would not be able to put hands on it for the next hour. So overall it would take over 2 hour just to start work even when they say it will be quick.
Irene Garcia Jacobo
5 months ago
Worst experience at a Pep Boys location so far. Got a call about an hour before my appointment to have my appointment pushed back 30 minutes because they were going to lunch . Now I have been waiting for over 3 hours and my car is not done yet What is the point of having an appointment if they are not going to respect the appointment time. This is beyond disrespectful since this people do not take into consideration that people have plans and plan their day accordingly. Will not recommend or come back to this location ever again.Had to go back the day after because it looked like my car was leaking oil. Turns out that the mechanic spilled oil all over. When I say this is the worst experience with a Pep Boys location is an understatement.
Luke sports
a month ago
Pep Boys Downey,Thank you all for the polite service that I received. After buying a set of tires for my car. It was the friendly service that brought me back again when my wife's vehicle needed a new set of tires. It's very much appreciated.
Eduardo Enriquez
a month ago
Went in today to ask for information about Lyft inspections and was greeted in a very welcoming way. The staff was super helpful and polite and they work super fast. Ezekiel specifically was a person who helped me and was super helpful and polite.
Nancy Gaitan
3 months ago
I recently had a positive experience at Pep Boys, where Manager Ezequiel provided excellent customer service and assistance with my tire needs. Ezequiel's knowledge and helpful demeanor made the process smooth and enjoyable. Grateful for the outstanding service.
Eduardo Ledesma Solares
a month ago
Excellent service, very friendly staff, very helpful
Bobbi Cress
2 weeks ago
My car suddenly made a rattling sound while I was on the freeway. It sounded like something metallic was ready to fall off the car. I pulled into Pep Boys in Downey on Lakewood Blvd. The service person drove the car with me and found the problem immediately. Turned out a food wrapper was stuck under the car and was hitting the drive shaft. He had one of the men crawl under and pull it out. Problem solved! He wouldn't accept any compensation. I was very grateful to have a seemingly minor problem attended to so quickly and kindly. Thank you!!
Mina Malak
a month ago
Sal was very friendly and helpful. As soon as I came he saw me lost and helped me out and got me all set up for my tire balance. 5 stars from me.
Settemari Trucking
3 months ago
Excellent ServiceOutstandingSo far the Best service I have received in Southern California
MENA HABEB
2 months ago
I had a worst experience and will never visit again for any service. And if you have do please don t deal with Ricardo. He will just try to make things bigger to charge you more and moreI had a problem with the cooling temperature sensor. I went to change but they told me we must diagnose whole cooling system for $39 and then we decide. Even though I know what is the problem they said they mist do diagnosing and Guess what. They cane with a result to change thermostats with housing for $549 and some more charge for some additional adds on.Now I fixed the problem at my me mechanic for less than $100 because it was the cooling temp. Sensor.Lost my day and money for me reason.Never again
Carlos Garcia
3 months ago
Came for an inspection and it was great! Called 20 minutes before and they took me in with no appointment. Ezequiel was very quick and courteous. Definitely recommend.
Reynaldo III Castro
a week ago
Pepboys in Lakewood blvd Downey. Give me a great customer service with lyft inspection i recommend them. Ezequiel Gonzales is nice talking with their customers. I appreciate it. Thanks Pepboys great job.
eli mazariego
3 weeks ago
I took my car for a Lyft vehicle inspection and I was helped by Zach. Zach has great customer service and made my inspection process very smooth. I highly recommend you take your car to them.
Jennifer Ables
5 months ago
I was driving up to LA from San Diego and my low tire pressure light came on. We found this pep Boys and I'm so glad we did! Cesar was fantastic and provided incredible customer service with a smile! He made sure everything was taken care of so that we could make it to our event in LA on time. If I lived in the area, this would be my go to spot for sure. Thank you, Cesar!
Perla Ramirez
5 months ago
I called ahead to get an idea of the wait time, and Ricardo provided a helpful time frame that suited my schedule. When I arrived, he greeted me and conducted a swift and straightforward inspection. I highly recommend this location for ride-share inspections.Thanks Ricardo!
oscar
a month ago
Came in for an inspection and Ezequiel greeted me at the door right away with curtesy,respect,and great professionalism. I I ll definitely be coming back for my car s maintenance needs THANKS EZEQUIEL!!!
Mauricio
2 months ago
Zach was very knowledgeable and thorough with the vehicle inspection I went in for. Zach advised of maintenance of my car and took extra care to look at all parts of my vehicle. Definitely recommend this Pep Boys
Josue Munguia
3 months ago
Ezequiel helped me out with a lyft inspection. They had a long line of people waiting, but he at least acknowledged us to let us know they would help us out as soon as possible. Very friendly and professional interaction with him. Thanks for the help!
Angel chavez
3 weeks ago
Thanks to Zack the service was great. Quickly done! I would definitely recommend it to a friend or family member.
Victor Ibarra
a month ago
I came to this location to service my car, Ezequiel was great, explained everything well, went over all my concerns. Great service, highly recommend!
Javi Glezz
a week ago
Excellent customer service, if you need assistance with your car Cesar is the guy to call, totally recommended. Thank you Cesar
Scott Carman
2 months ago
I dropped in for a Lyft/Uber vehicle inspection and was greeted at the door by some professionals that helped me swiftly and efficiently. In and out. Definitely recommend this location and will be back.
Merson Gumtang
3 weeks ago
Highly recommend if you wanna do the vehicle inspection for ride sharing... just went today and took me just like 5 mins and all good..
JOONHO KIM
3 months ago
I've been using this pepboys since 2021 and I'm really happy with their service and effort. All employees are so kind and friendly. They know what they are doing! I definetly would visit again!
Letty Granados
4 months ago
I came in today thinking I was going to wait at least an hr, but no I was actually in and out. Guys provided me with professional and excellent service. I highly recommend this pep boys to everyone.
Berenice Herrera
4 months ago
Came here last minute and they took care of me right away. The vehicle inspection went smoothly and cesear went above and beyond! Couldn t be anymore satisfied! Definitely will return! Thank you !
poncho merlin
3 months ago
Very helpful and educated person. Cesar did a good car inspection on my car for Lyft. He is patience and very professional. Thank you Cesar
Eric Waltz
4 weeks ago
Great customer service! won't take my vehicles anywhere else! Best deals and best service.