Downey Hand Car Wash & Detail Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Janet Lopez
a month ago
First timer, but definitely will be my last. I never write reviews like this unless it is needed. Paid 85 bucks for a detail. So many spots inside left untouched. Pictures below. The outside of the truck looked amazing. Let s give credit to whoever took their time to do the outside. Looked so shiny. Couple spots left but that didn t bother me at all. Inside I could automatically see they didn t even run a rag through major areas like the cup holder where stuff spills. It s a brand new truck it s not very dirty at all. Still has that new car smell. They took a decent amount of time. I can t complain about the outside. Amazing job. But the very dirty spots inside, I cannot overlook.Update: I emailed them as they stated on their response below but I did not wish to take it back to get it cleaned. I instead asked for a refund for the inside. No response. That s their customer service. Don t expect a refund for a bad job.

  David M.
3 months ago
They did a great job. My minivan was really dirty and hasn't been washed in months but looks great now after the Super Wash. They didn't fully vacuum the trunk and left some sand and dirt which kept me from giving them 5 stars.

  Laura Moreno
11 months ago
First time here and very disappointed. I usually wash my own car. But this was my own Mother s Day gift to myself so could relax. After getting the car back I went straight to the quarter wash to finish cleaning it. After paying $55 plus tip. The job was very rushed and not detailed at all. Very disappointed, don t recommend it and won t be going back. Their tire place was good and they recommended the wash. I regret it I m $60 bucks short and still has to finish cleaning it myself.

  Catherine Alava
a week ago
UPDATE (04/15/24): I started bringing my car to get it wash here, a few months ago because of the great customer service, and the great quality of the car wash I would get. But today, I had a very unpleasant experience.Paid for the Diamond Wash ($36.99) & the service on my car was dreadful. My car was cleaned in 5 mins; water and soap were still in my doors and front bumper; my dog s saliva stain was still on my passenger door (on the inside), trash and dust on my headboard.Upon telling the guy who gave me my keys about the things I needed it to get cleaned, he appeared to be bothered by it. I mean REALLY?If you want to save yourself a headache, take your car somewhere else or wash it yourself.

  karla rodriguez
2 months ago
Prices and high and quality is low.Their prices keep g pi my up but their work keeps going down. I had to and wipe down the inside of my car myself because it seems like they godly even wiped anything.I should have even tipped

  lydia sanchez
2 months ago
I spent 35 dollars and they didn't even vacuum all the dirt and sand. They were rushing because they wanted to go home. I didn't notice till after I left because it was on the passenger side. But I would never go back. Beware of spending your money there

  reyna medrano
4 years ago
Worst car wash ever, I took both my moms and my car. I got a deluxe wash and a diamond wash. They left water spots everywhere on both cars and did not remove any of the spots off the bumpers. We had to clean it ourselves. I ve been here before a few times and I have yet to be satisfied with a wash here but this was by far the worst wash I will not be coming.

  bel M
5 years ago
Last time here was about 2 years ago and never came back for this same reason. I can tell nothing has changed. For 32$ could have spent 10$ at the drive-thru car wash and got a better result. Check your vehicles before leaving is my only recommendation if you still decide to go here. It's all about the QUANTITY Not the Quality.

  joceline rivera
6 months ago
First time there are all I have to say is that it took them less than 20 minutes to wash the car. The results, devastating. Water drops everywhere, I had to ask for a microfiber in order for me to do it myself. 30 dollars for what?! Will no longer return and this review is just to save people the time and money.

  jae dog
5 months ago
So I was there about 3 weeks ago, my car was pretty dirty, They did a horrible job with the vacuuming and even Crappier job Of washing my car. My car came out,it was still dirty. I was pretty disappointed. I spent fifty dollars on the car wash Plus ten dollar tip. I used to go to this place a lot. Not no more.

  Tony Arenas
2 years ago
Now this! This! Is a car wash! I am blown away! I don't care how much I pay, Downey Hand Car Wash is hands down worth every penny! We will return for sure!

  Jaime Diaz
5 months ago
Have been coming to Wash my 5 cars for a long time. The cashier is very pleasant.Carlos always takes care and makes sure cars are done excellent.Was a disappointment to find out that when it rains, you get exterior only that doesn't include armor all on tires. I always get the diamond on all my cars. This was the first time I used the rainy day guarantee.I washed my truck and rian the next day. It's not ok to pay $35 plus $5 tip and not get armoral on my tires.especially when paying for the service 24 hours ago.Carlos was corteus to take care of it but was worried about getting in trouble.If you are not going to include it as an exterior rainy day. You need to post it on your board.I will continue to wash my cars here, just need to make sure you post your rainy day rules clearly.ThanksJimmy

  Jennifer Bode
a year ago
They didn t vacuum the trunk, sides of doors. Didn t wipe the doors or any of the jams. And they STAINED the passenger door! Brought it up to the manager Carlos. He told me that they wiped down the inside with windex . You heard that right:WINDEX .for the INTERIOR of the car! Even water would remove dust and these smudges. I was then informed, again, by Carlos, that if i wanted all of that done, I was going to have to get the car detailed. Wait a minute! Didn t he just charge my grandparents $30 to have their car vacuumed and washed? And, every other place that I go to, throws in wiping down the inside of your car for free! Or with the service. When I had asked him about why he was using Windex on the inside interior of the car, he just told me that s what they use!!! Which, ironically, they didn t even get all of the windows, and the rearview mirror wipe down properly.If you re in Downey, take that money and go down firestone to Papa John s. The car wash. And they actually wipe down the inside of your car, the tires, the door jams, all of it and it s included in the vacuum and car wash.Services: Full body wash, Auto interior vacuuming

  yael gutierrez
2 weeks ago
Dont come here. I had to go to autozone to buy some cleaning stuff to do the cleaning myself. They li� about the packages. The delux is like a basic wash.

  chimdindu nweke
11 months ago
Price was reasonable and they were very friendly. They also did a good job washing the car.

  Joel Aragon
6 months ago
Very disappointed and dissatisfied . First time to visit this car wash but not coming back again. Their service is not worth the price, I paid $32.99 plus tip but what they did Is just a quick wash and quick hand dry. I just wasted my time and money coming in this place. My wife had to re do it again.

  Susana Martinez
a month ago
I SPENT ONE HOUR THERE, they did not wash my car at all, I guess it s Saturday and it s busy but like nothing at all? It s a joke there don t go. I never write reviews on anything but I felt obligated to this time.

  Carlos Guzman
2 months ago
They really take good care of your car, Hand wash the best! Excellent Service and very affordable ! Very friendly staff!

  mirna cervantes
5 years ago
I had a small crack on my windshield. They end it up cracking it from side to side. I had no choice in to replace my windshield. They lost a plastic cover that goes to the lower right side of my windshield. They did a terrible job cleaning the inside. Didn't vacuum right. Carpet looks like they didn't even vacuumed. And I paid for deodorant but got non. The gloss they put on my dash board was really greasy in some parts and other parts for very dry it looked on even. I called to complain, they said they would look for it. Management call me back the that afternoon to tell me that they can't find the part that they were going to look and wait for the water level to go down the following day. I never received a phone call again. He didn't even apologize or try to make amends to the situation. I think I would have been better off just paying some neighborhood kids to wash my car. They would have done a better job.

  Vincent Marquez
6 years ago
This place is really nice and clean. The people there are nice. They take care of anything you need with your car. They also put in effort to wash your cars.

  cristian alvarez
4 years ago
Customers beware! I took my Cadillac here and after the wash I realized that one of my rear wheels was damaged. When I went to tell the manager he had the nerve to tell me that I damaged them and I was just looking for a free wash. I explained to him that my rims were recently painted and there is no way I damaged them ( I m very careful with my car, it s a weekend car). He then goes on to say that he was not going to do anything about it because I couldn t prove that they caused the damage. Lesson learned, never going here again.

  Roberto Gonzalez
3 years ago
Great service again at Downey hand car wash. Carlos has been always a great service manager, friendly and knowledgeable. I will not trust any other car wash service.Service: Auto interior vacuumingService: Auto interior vacuuming

  Donna Carkeek
7 months ago
The car was fairly dirty as I'd driven through a work zone during rain but when I got home there was extra cleaning to do as the back of the car was still quite dirty, around the license plate and inside the back lift door required cleaning. The bumpers and wheel trim in back were also smeared and needed addition work. I got the cheapest wash which was still $29+ so no tire treatment.

  OG Big Ern Dog
9 months ago
OMG $30 for Basic Wash what a ripoff. I get a better car wash at Costco for $7.99 There was still Dust all on my Dashboard. They didn t even wipe it down???Fool one once Shame on you . Never Again

  Yudibel Rodriguez
a year ago
I paid for the diamond wash and an additional $5 for the rims to be cleaned good only to have the rims still dirty, the vacuum inside was simply a terrible job. I do a better job when I clean my own car. I could ve just washed my car myself if I knew it was still going to be dirty! Very dissatisfied with this service. Honestly feel ripped off. And I still have a tip for a horrible job. Never coming back.Services: Full body wash, Auto interior vacuuming

  joe camey
7 months ago
Wash my truck there and notice that they didn't wash the top of my truck called and spoke to Ameed and he offered me a re wash and I had my truck washed again for free and this time it looked perfect. Great service

  Kyle Ramirez
5 years ago
After driving away from my $23 car wash I noticed a huge 14in crack in my front wind shield. I went back to show the manager and he claimed they weren't liable because there "must have been a crack before and with how hot it is outside and how cold the water is in the car wash it caused the small crack to expand". Really?! I've had a small dent crack on the other side from a pebble hitting my windshield for 8 years and this has never happened after all the hot Summers and cold car washes. Poor excuse to not be liable and pay the damages they caused. These places get away with this stuff all the time. $23 car wash turned into hundreds.

  vincent peters
6 years ago
Good place to come get get your car wash they have a lot to offer love this car wash

  Anthony Valle
6 months ago
Not worth $30.99, my mistake on bringing it here again thinking there was improvement. I rather wash it on my own. Why should point out the spots. Again my mistake for not learning....

  Leonel Sosa
2 years ago
This is my first time coming to the car wash had gotten off work and decided to get my truck cleaned up they had a clean work place but the work on how my truck when it came out the wash was terrible payed 30 bucks their was a lot of dry water spots because they left it out on the sun they didn t even wipe down my dash or radio didn t even vacuum correct they scratched it they didn t even clean my windows after I told the guy 2 times we all work hard for our money to come to a business and get a car half cleaned!!!!!!