Jiffy Lube
4.3 (256)
19480 Stevens Creek Blvd, Cupertino, CA 95014
(408) 253-8570
jiffylube.com
Claimed
Accessibility
- Wheelchair accessible entrance
Introduction
Jiffy Lube offers oil change services in Cupertino, CA, with a range of other auto repair and maintenance options. They are known for their accessibility and convenient payment options.
Services offered: Oil change.
Jiffy Lube Reviews Summary
Pros
- Fast service with minimal wait times
- Friendly and helpful staff
- Transparent pricing without unexpected charges
Cons
- Inconsistency in service quality, especially regarding customer interactions
- Occasional lack of attention to detail in explaining services and pricing
Suggestion
Improve consistency in customer service interactions and ensure thorough explanations of services and pricing to enhance customer satisfaction.
Positive Words
fast, friendly, helpful, transparent, professional
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Austin Tyler Dean
3 months ago
Nice guys. There's no "first come first serve" emphasis, so if there's three bays, you're running the odds on your service order. I had to wait for two people that got there after me to get finished up before they took my van.
Zachary Campos
4 months ago
Staff was super friendly and helpful. Went in for an oil change and tire rotation and they did a great job. Also thank you David for the great customer service!
Sydnee Nicole
6 months ago
Will be coming here from now on!!! Everyone was friendly & FAST, I mean no more than 15 mins. The young man with long hair and a cap at the front was very kind and informative without selling any nonsense. Applied all the discount codes he was able to. Couldn't believe it when they said my car was done after a quick convo! Recommending to everyone I can
Bibek Chinmayee
a week ago
Very quick, very detailed, so much attention given to my queries. I liked it.
bacha rahul
8 months ago
Disappointing Experience at Jiffy Lube Oil ChangeUpon arrival, I approached the technician near my car to inquire about the engine oil level and whether it needed to be topped off. I was hoping to get clarity on the appropriate level and whether it should be filled to the top. The technician responded rather dismissively, stating that they only fill it to about two-thirds of the container, which amounts to halfway. I suggested that they fill it to the top and I would be willing to pay for the extra oil. However, this seemed to upset the technician, who abruptly insisted on taking the car back to refill it.At this point, I requested that the technician explain to me the current oil level before proceeding, so we could discuss the need for additional payment. Unfortunately, the technician lacked the patience to provide an re-explanation and instead hurriedly offered to refill the engine oil. Sensing the technician s frustration, I decided it would be best to come back at a later time. It was disheartening to be met with such aggression and a lack of professionalism from the technician, especially when I had never encountered such an experience at this particular location before.I have been a customer of this Jiffy Lube location for many years, and I have always found the service to be pleasant. It is unfortunate that the actions of one technician have tarnished my overall impression. I sincerely hope that Jiffy Lube takes this feedback seriously and ensures that their staff members possess the patience and willingness to explain things to customers. It is crucial to prioritize customer satisfaction and avoid confrontational interactions.
Night Shade
8 months ago
Fair price, fast, very good service. But most of all, no unexpected jumps in the total price as well. I got what I ask for. Unfortunately a lot of oil change places are not like this. This jiffy lube doesn't try and trick you into spending more. Thank you. Will DEFINITELY be coming again.
Juliecita
10 months ago
Very fast service. I went in just for an oil change. They offered a $16 discount off my $75 charge. I also have to change out my filter which was extra leaving me at $123. I give it 3 starts for the price. Customers service was very good .
Shelby Guarino
8 months ago
Victor was very helpful. I was able to get my oil changed in less than 30 min and didn t have an appointment. I will definitely come back. Great service!
Raymond Hernandez
3 months ago
Vic and his team where very helpful and gave me alot of info about my car
Varjitt Jeeva
2 years ago
I usually never come to a place like this for an oil change. I usually go to personal mechanics and avoid stealerships. The prices were fair enough and they did what was advertised. For fluid services, I d probably come back again.
T M Gallagher
a year ago
We live thirty minutes from this location but have received excellent care and attention to detail every visit (now 2 and counting). While other shops struggle to find the right blend of customer service and preventative maintenance know-how, this shop is knowledgeable, personal and customer-focused. I witnessed another guest struggling to choose the right services for his vehicle. Thanks to a generous online coupon, he was able to say yes, with confidence, on the recommended service. There are plenty of enjoyable things to see and visit if you live some distance away. Oil change and lunch at Aqui's.. just down the street? Not too shabby!
Yurika Sakamoto
4 days ago
Will never come back. Poor quality of service.
Ronald Remba
a year ago
I went in for a synthetic oil change. My last one was about 9 months ago and I had traveled~5000 miles. The guys checked the oil and said it was very clean and did not need to be changed. They said I had a good 3000 miles yet. It's pretty rare for a merchant to turn away business because it was best for the customer.
P T
10 months ago
Really fast service and cooperative staff. I will definitely recommend this place. Giving 4 star coz i did face an oil leak and had to drive all the way back for it, but the staff fixed it promptly so thankyou for that
Elaine Sheley
9 months ago
Professional and personable! They even vacuumed my front seats and washed my windows while I was in the waiting room. They went above and beyond! Definitely recommend.Service: Oil changeService: Oil change
Diana Smith
2 years ago
These guys are great!! fast, efficient, and professional. I called for a last minute appointment - they squeezed me in, and they told me up front, everything they were doing and got my permission 1st. can't find a better crew than these guys. Price was right too.
Angie Tseng
2 years ago
The guy in charge got a lousy attitude in the beginning for some reason, but I tolerated him because I told myself it s just an oil change and I should get it over with. However, before I left, there was another worker tried to clean up my car and that very rude guy stopped him! I truly couldn t believe what I saw! It s an early morning and there were only two customers including me at that time, so why did he stop the other guy doing something nice for a customer? I will never go back to this place anymore and it s the worst experience I ve ever had!Service: Oil change
Chinmay Sane
8 months ago
Fast, efficient service and super helpful staff. In and out in 20 mins on a Sunday afternoon. This has become our go-to Jiffy location.
ALMEQDAD TANNAN
2 years ago
I won t come to this place.I changed the air filter 39.99$ and another store it s 12$.Watch the photos what s the wrong ?
Yassine Mahjoubi
3 years ago
Bad experience. RUDE MANAGER. To avoid.It was my 3 time theres. Walk-in and rapid service. Many nice, helpful employees.But 3rd time, it was the manager who take my car in charge and was rude, not providing enough information and time to explain or discuss. I were about doing $450 of maintenance and oil change, and he was not nice/respectful.So calmly I left and done the needed job awayI WON'T BE BACK.I DO NOT RECOMMEND THIS LOCATION.
Yuan Ray Xu
a year ago
I loved the service here. I was in and out in less than 30 minutes.The staffs were friendly. Their recommendation was reasonable. I will definitely come back again.
Penelope Seagrave
a year ago
Really speedy, warm customer service, and overall comfortable lounge experience. Did not feel ripped off in any way! Thanks for the great work
Vijay Narayanan
a year ago
I went in today. The mechanics were busy doing their stuff. No one at the main desk to even attend to you. After 15min.. I just walked out and went home. Not sure of what to make of this scant regard for customers and their time. I will much avoid this place.
Huey Lee
3 months ago
Workers are friendly, helpful and appear knowledgeable!
BellaLove G
10 months ago
I have had good experiences at this Jiffy Lube location! I recommend them. They are friendly and give good service.Service: Oil changeService: Oil change
Dan Reyes
6 years ago
I went in for a long-overdue oil change. No complaints about the price (although the next time I go, I'll probably look into a Groupon coupon or something); no complaints about the amount of time it took (reasonable), or the work they did. The waiting area was clean and had complimentary coffee. If I was in the area the next time I needed an oil change, I wouldn't hesitate to go back.
Deborah Speece
2 years ago
I came in this morning for a full-service oil, lube and filter. The gentlemen were thorough, very professional and lightning fast. I felt very good about coming here when I drove away. Speaking as a woman that's an unusual experience for car service. I will come back here again the next time my car surprises me with an oil light blink.Service: Oil change
Lorrie Montalbano
7 months ago
The gentleman all were very professional and courteous, I recommend this businessService: Oil changeService: Oil change
sdprabha
3 years ago
I was overcharged! My dealer is offering synthetic oil change for $59.95. The reason I go to Jiffy lube is, quick service and the walk-in experience which is fairly straightforward. I was charged $99.95! without taxes and the extra quart of synthetic oil. I can't recall paying this much ever at Jiffy lube for a synthetic oil change.When asked about this, the service desk person said increase in prices due to covid-19. And it is reasonable to pay an extra 10-15, but not 40 !!!I brought the car in, and was already being serviced, so, I decided not to stop, and make a scene.I am definitely not coming back.Additionally, they didn't vacuum the interiors or clean the car for the so called "signature service".
Niraj S
4 years ago
This place used to be great, but seems like there is a change in ownership and now all they care about is profit and how they can get you to do add on service when you just want a simple oil change. When I went for a oil change, without asking me, they took out my engine and cabin air filter. They were a little dirty but I usually change them myself because its easy to do and cheaper.They kept pressuring me to change them and after 2-3 times they told me that my car would stall if I don't have it changed. I thought that was a bit unusual and hope they haven't done anything that would really stall the car. I like Jiffy Lube, so will need to find another location because this one is not good !! Very poor sales tactics and bad customer relations..