Culver City Toyota

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tariq Mclean
a month ago
2.5 hour wait time, and when I inquired on the status of the car, my advisor told another advisor to give me the paperwork without explaining it to me. I had to inquire what was an immediate fix need and inquire about qoutes. When I spoke to the Service Manager, he was lolligaging too and never apologized about the service I received. Gave me the quotes and said here you go.No further explanations about the service needed or recommendations.

  Tasha Colin
a week ago
I recently bought a car from Culver City Toyota and had a great experience! I was helped out by Sheldon, who was incredible! I highly recommend asking for him if you are looking to buy a car at this location.

  Zachary Slaughter
3 months ago
Typical slimey used car lot. Car was listed $2,000 above kelly blue book, despite being in obvious fair/good cosmetic condition with dings and rust. They lied and said it was a personal vehicle, even though the car fax were pretty obvious this was a company car. From the moment I called, there were 5 different people bickering about whose sale it was, even had to wait 20min while they figured it out.Finally agreed on an out the door price with a salesman and their boss, only to have the professional slimester in the back (Angel) put on the personal connection show all while adding and additional $1,300 to my bill. He put in charges that no one had mentioned, and made sure all the signature pages of the documents contained no information about price of the car. At the end I just wanted to go home and caved.Every step of the experience was lies and greed. Was lied to constantly and not respected. Felt like I needed a shower after talking to these people. Now I have to drive a car I know I got screwed on.

  Carter Baker
a week ago
First attempt to get service with Culver City Toyota. Website severely outdated.Valet service still noted as free. After providing vehicle and make, oil change price was quoted. Two text confirmations and 5 phone calls over the week prior to the appt later, the day-of we are on our way call said valet is now $19.99 and oil service (only) was quoted 2x online price and previous conversations. Rationale oh that was for Covid. I m unsure how to make sense of that and was just told sorry.

  Ben Berman
a month ago
**Avoid Culvert City Toyota - Unethical Business Practices**I recently had an extremely disappointing experience with Culvert City Toyota that I feel compelled to share. They "sold" me a car, entered into a contract, and even had me wire them the money. However, to my shock, they called me later to inform me that they had already sold the car to someone else.It became evident that they used my offer to leverage a higher price from another buyer, leaving me high and dry with no car and no refund. Despite repeated attempts to get my money back, they have been avoiding me and showing a complete lack of professionalism.To make matters worse, their manager, Ronnie (if that's even his real name), resorted to vulgar language and treated me with utter disrespect over the phone. It was like dealing with a scumbag gangster straight out of a bad movie.Culvert City Toyota's deceitful actions are a stain on the reputation of Toyota and car dealerships in general. I strongly advise anyone considering doing business with them to steer clear. There are plenty of reputable dealerships out there who actually value their customers.Save yourself the headache and frustration. Don't give Culvert City Toyota your business. They don't deserve it, plain and simple.

  Paulina Stanczak
a week ago
Culver City Toyota has got to be one of the WORST dealerships in L.A.I came here bright and early for a service appointment and waited over 4 hours for my car to be checked and what do you know ... NO work was done on my car. I sat there all this time while staff reassured me that my car was being worked on. In fact, the man in charge of my car (Luis) "lost" my vehicle and spent over an hour trying to find it on the lot. Ridiculous! I had to come in the next day and literally demand that my car be looked over. In total, it took this dealer over 24 hours to see my car.When I arrived at the dealership, all the workers were on their phone - unattentive, distracted, and completely unaware of what was going on. Luis was rude and condescending towards me and my dad (who came by to help). He failed to update us about my vehicle and actually left for the day without anyone knowing his whereabouts. When I asked for Luis several times, no one knew where he was and just blew me off, saying that he was "on his lunch break". Finally, someone confirmed that Luis left the building ...You may be wondering why I came for service in the first place. Well, to make a long story short, I purchased a pre-owned 2021 Lexus NX350h from this dealership a little less than 3 weeks ago and already it has been showing problems ... the tire pressure sensor is kaput, brake pads are worn down , and the entertianment system is broken. A simple test drive around the block did NOT bring these issues to light. Unfortunately, this laundry list of problems was not disclosed at the time of purchase, neither by Carfax nor by Culver City Toyota.This Toyota dealer has sent me away to Lexus so that they can "deal with the problems". Obviously, Toyota doesn't want to be responsible for repairing a broken car which they were so eager to sell, even though the car is UNDER WARRANTY. I'm considering taking legal action because of this blatant refusal of responsibility. I'm currently without a car because Lexus is trying to get to the bottom of the issues. They are keeping my "new car" for the time being ...Frustrated is an understatement, I am BEYOND angry at this lack of clarity from Toyota. I've never experienced such poor service. I was planning a road trip this weekend to visit family and had to cancel because my car is in the shop.Avoid buying your car from here, if you can. Even if the sticker price looks appealing, there's probably a whole bunch of issues lurking in the background, which will end up costing you time, energy, and money in the end.I'm very disappointed. This dealership needs some serious work. Stay away!

  Jay Heard
3 weeks ago
George and Romonia have a great team and they made the whole process simple and a pleasure. Culver City toyota keep up the great work!

  Osama A. Hanna
2 weeks ago
*Avoid Culver City Toyota - Unethical Business Practices*They lie: the finance department told me they don t sell the 1 week insurance which all Toyota dealers sell to force me buy the 1 month insurance, they gave false information regarding the interest start date and the cost of the insurance to make me sign the contract. It is very clear that they don t mind giving false information to close the deal.I authorized them to pull my credit report once, but they did it 5 times costing me 5 hard inquiries.They don t know what they are doing: it took them hours to help me get an advertised Toyota deal.I would go for any other dealer even if I will sacrifice the price.

  Madison Harvey
2 months ago
When my tires were stolen off of my recently purchased car, I was so upset and had no idea what to do. This was my first car so nothing like this has ever happened before. Sam helped me the entire time and was just above and beyond nice. He made me feel included in the process and was extremely friendly. While the circumstances of my situation sucked, I was glad Sam was the person to help me figure everything out.

  Heather Madrid
a month ago
I went by today, 3/8 around 6pm. Was looking around for a possible new vehicle. I wanted to view what the rooftop vehicles had to offer. Guy working for dealer asked me what i was looking for, i told him i was not sure but was hoping that something would appeal to me. Guy got standoffish crossed his arms and told me everything they have is out. Which I know is not true. I called ahead. He basically blocked me from entering. Guess Culver City Toyota does want people to buy from them. Customer service from the sales team sucks.

  Jessica Jones
a year ago
I was greeted quickly once I arrived at 11am and my sales person, Christopher, was nice and knowledgeable. However once inside the Culver City Toyota facility I didn t want to stay. The coffee machines were out of order, there were no courtesy snacks offered, and the WiFi was not strong nor connecting. So for the three hours that my car was getting maintenance, I had to work out of the Starbucks a mile away. For my next check up I look forward to going to the well maintained Culver City Toyota facility.

  Jessie Cruz
3 months ago
After several attempts to be understanding with the quality of customer service, it obvious this location needs better management to hold service representatives and their technicians accountable. From several scheduled maintenance appointments lasting hours most recently 5 1/2 hours to only find out my car was rushed after asking about it maintenance to poor inspection of my car which is negligent, this location has definitely needs to be inspected. I emailed the Service Director right after my experience, almost 2 weeks ago and someone still hasn't heard back about my service warranty. Definitely recommend to avoid this location to prevent stress and possible hazards with your car not being properly inspected because they take in to many cars they can actually handle. I came here this service location because my previous toyota service place would have technicians drinking and no one said anything. Culver City seemed like a better options but I guess they are on the same page of just wanting your money and providing poor service.

  Shannon Lloyd
a month ago
I feel so taken care of by these wonderful folks!Toyota really took care of servicing my vehicle, working with a difficult situation to repair my lifeline vehicle. They worked on my pricing with such a high level of care and responsibility, taking ownership and being incredibly proactive on servicing my vehicle. It could have literally saved my life.Demetrios really went to bat for me, and I got a loaner in the meantime (my next vehicle will be a Corolla Cross, which I will buy from Culver City Toyota if I can), and the repair work was done magnificently.So happy to be driving my little blue Prius C again. You really get what the best from Toyota: Toyota customer for life!

  GILBERTO GONZALEZ
3 months ago
It's been almost 5 hours for them to be able to do a simple service on my car. When I arrived the advisor CHARLES said 3 hours.I texted the so called advisor CHARLES and haven't received a response. I even called the dealership to know if my car was ready, the lady transfer me to CHARLES so I could speak directly with him. Guess what??? He didn't pick up the call, Shocker.I don't see the point in making an appointment if I'm gonna be waiting for more than 5 hours.Either you train your personal better or hire more people to do a better job.You guys need to improve your customer service ASAP.

  Thomas von Bibra
3 months ago
Previously 5 stars after we bought our Camry here - updating to 1 (zero if I could) to reflect their service department. Response when discussing issues over the phone is met with "we don't know who you talked to and have no record of it, what they say is wrong", charging you for work that was already completed elsewhere, and complete unprofessionalism. No plans to ever return here under any circumstances.

  Kevin Monahan
2 months ago
I sold them a car 6 weeks ago, when I called today they had not even requested a new title and told me I could either do it myself or wait another 6 weeks. I am contacting a lawyer to find out my options as they will not pay me or give the car back. Aaron(Erin?) is the sales member I worked with so I would definitely at the very least avoid this guy. The sales manager angel, was also little help and tried to justify their mistake in the situation. I would just use another dealership in the future as these guys don t seem to be competent enough to even follow California laws

  Bree Keys
a month ago
I have had issues here before but decided to give them another shot, which was a mistake.I arrived a few minutes early, I opted to take the complimentary uber ride home via online scheduling. The agent told me that it was only a one-way uber ride, which is ridiculous. I don't know when this went into effect because they offered roundtrip uber services in the past. I then said, I will go home and bring my computer back because I have work. He said the vehicle needed to stay there and assured me it was a light day and shouldn't take long. So, I agreed to stay.An hour went by, I tried to get an update on the service completion, and no one could tell me a thing, they just kept saying that a message was sent to the agent, and he would be right with me.It was not until the time went to two hours that I demanded answers. I along with 2 other families tried to get help and we were all waved off by staff. I went outside to ask for updates. I was told that they were working on my vehicle and were almost done. As I am standing outside, I see my car drive pass me towards the garage. They lied; I called them out, their reply, "we will put 2 people on the job to make it super-fast."Apparently super-fast took another 30 minutes. The communication throughout my service was horrible! I asked questions to the agent when the car was done, and he seemed to have an attitude. He huffed and puffed like I was annoying him, which made me even more frustrated.The time before that, I went for a simple oil change and when I got my car back, which was clean prior to drop off. Trash and debris lay on the floor of my car. I also found a cracked plastic piece on the floor; I thought it was just trash. So, I vacuumed and cleaned the mess that was left.It wasn't until later that my dad noticed, a small plastic piece on my gear shift was missing, and then it clicked. That was the broken plastic piece on the floor.I contacted Toyota and my issue had to be escalated to a manager. They ordered the part, and I requested it be shipped to me, as a travel nurse I didn't know when I would come back to California.They kept urging me to just pick it up whenever I am in town and did not accommodate getting the item to me. A year later, I am back in Los Angeles and go to get the part.There was clearly no organization on keeping my claim or issue opened until the problem was solved. It took a while for someone to finally see the "open case" for the part they broke.After, the agent claimed he couldn't find the part and would need to re-order it. Frustrated I said, "I am staying here until someone can do better." Magically 30 minutes later they found my part and said it was lost in the inventory blah blah blah.They put the part on but never apologized for making me wait a YEAR to get a part they were responsible for breaking.BEWARE.

  Katerina Jowid
2 months ago
DO NOT GO THERE!! Worst service I ve ever received. They re rude, incompetent, and completely overcharge. I went in for a service repair, the woman taking my car in didn t know how to turn my car on and had an astonishingly rude attitude, asked for 2x the price that I knew I should be paying, and when I went to pick up my car later they had lost it! Within a day! I had to wait an extra hour for them to figure out where they had parked my vehicle. They also had the audacity to ask to purchase my vehicle for 1/10 of the kbb price and kept on trying to list imaginary issues to charge me for. Worst, worst, experience ever. I wish I could give a zero review. Shame for the Toyota name. Go to the Santa Monica Toyota better prices and much kinder people, or to a smaller local shop.

  Sean Thomson
2 weeks ago
Representative didn t really care,Hardly asked me anything or talked about what services I would need. Pulled up to service and asked for my last advantage care redemption, confirmed that a multipoint inspection would be included to see what else may be wrong, he said yes. Waited about an hour and a half in the lobby then was told the vehicle was ready. Representative just had me sign and that was it. I had to stop him to ask, what about the multipoint, is there anything else that needs to be done? On the back of the sheet it listed recommended services that I had done only a week before; When I told him that, he said we just recommend all these services based on my mileage. Then what do you guys really do during a multipoint inspection?! Would not trust them. I will not be returning to this dealership.

  M C
a week ago
Was in desperate need of a car. Dealt with Shally and it was such a pleasure. Told her what I was looking for, she found it but I ended up with something off their lot originally anyway. Finance was cool as a person but they got a job to do.Heads up they will NOT remove the added GPS in the cars. Not sure WHY they would add it anyway since the cars have gps and cameras on it already but I had to pay for that.Also if you're financing, they do 2 hard inquiries. One from Toyota, one from their own dealership as "participating" and it's 5 grand financing charge on top of that plus your down payment. It's weird cause I financed TFS before at another Toyota dealership and they didn't do that on the credit. I guess I didn't read everything cause anxiety and rushed so make sure you do!

  Deshane Joiner
a year ago
My experience at Toyota Culver City was one of the best experiences I ever experienced at a car dealership! My first encounter was with Alex! He made the impossible happen. He really cares about the happiness of his customers. As soon as I spoke to him he said he was going to make it happen not to worry. He did exactly that and kept his word. He fought really hard for me to get my Lexus IS 300 F sport. Once I got to the finance department I met another incredible person Abe! He made it happen. Most definitely is the best at his job! If I can give this dealership 10 stars I would. If you ever need a car please ask for these Two gentleman. :) Alex and Abe true MVP s!

  Melvin Ha
3 months ago
Do not come here if you want fair pricing. Not recommended.My car-buying experience took a disappointing turn when, after accepting my offer, the dealership revealed a $4000 bundle of unnecessary accessories, including a baffling $1000 digital license plate. Despite trying to negotiate, they insisted on the additional charges, claiming it offset a discounted car price. This lack of transparency and insistence on unwanted extras left me disillusioned. I cannot endorse a dealership that employs such tactics, seemingly taking advantage of hardworking individuals.

  Tiya
2 months ago
I needed to get my check engine light checked out, long story short they had me pay 1650 after the diagnostic and maintenance. Next day my lights stop working, cabin light, gear shift light, everything. I take it and they try quote me another couple hundred dollars. Then the very next day my car doesnt start. I call and say maybe there was some mishap on the mechanics behalf and I get gaslit by this lady over the phone saying we dont do thorough diagnostics but I had a vehicle inspection report right in front of me that I paid to get done saying everythings okay. Then she transfers me to just schedule another appointment. I find this out a bit later, one of the mechanics must of misplaced my terminal screw for my battery, so it couldnt be entirely connected. The workers simply talk amongst themselves and werent helpful or understanding at all. My dads been taking his vehicles here for years but I m very very unhappy. This location needs to do better

  Kyle Webster
2 weeks ago
Car was filthy, scratched, scraped and had grime in the buttons and throughout the interior. Salesperson was friendly, I put this more on the management. She explained they don t have a detail shop onsite. Too bad for such a low mileage vehicle. They also tried to add on pladtech? (Similar to LoJack it seems) and minimal paint protection film for $2k. They ran our credit, even though we asked them repeatedly not to. Ultimately a waste of time, we passed on the vehicle.

  Christopher Dean
2 months ago
I was in the market for a new car, so I began my journey online through a third-party website for a specific vehicle. This website happened to send leads out to different dealerships, making it a bit confusing and overwhelming with the number of people contacting me. I kept mixing up the people and different Toyota dealerships that were reaching out, struggling to keep track of who was who during the initial steps. Eventually, I decided to stick with Erica from Culver City's Internet Sales department. We had a little back and forth and missed each other's calls but eventually ended up setting an appointment to meet with someone.When my mother and I first arrived on the lot, I expected to be swarmed by old-school car salesmen eager to secure their next client. It was a relief that wasn't the experience; however, upon walking into the building, there were a couple of guys at their desks one to the left and one to the right. They just looked up at us and then looked back down no greetings or offer of any assistance. I eventually found someone walking by and told them we had an appointment with someone, whose name I couldn't recall. The associate informed us that this person was not in and kindly asked us to wait.Miguel came out, introduced himself, and shook our hands. He was warm, friendly, and professional. He explained everything thoroughly, and since the car that was purchased was reserve-only, I had to place an order. Miguel was very detail-oriented, answered all questions, and kept me in the loop the entire time. He even got my car in earlier than quoted!I returned three weeks later to pick up my vehicle and finalize the paperwork. My mother was with me. Miguel came in on his day off to accommodate us and our schedules.My only discontentment was with the Finance Manager. Although he kept it professional, the level of sincerity was not in line with Miguel's. My mother, who's almost 70 years old, had some questions and objections to a few things. I know how she can be sometimes; although very intelligent, she's not as sharp as she was 20 years ago, and I felt like the Finance Manager had little to no patience. His body language and smugness were very off-putting. After the contracts were signed, he shook my hand and didn't even address my mother, immediately leaving as "he had someone else to deal with." The impatience combined with the smug, arrogant attitude left a bad taste in my mouth. Buying a car is supposed to be a momentous occasion, and we left his office not with that warm feeling you get when purchasing a new vehicle.When delivering the vehicle keys, the final guy made up for the Finance Manager's less-than-excellent customer service. He was patient, walked me through the app setup, and digital license programming. He explained everything thoroughly, and that's what saved this review. I wish Miguel could have been the representative throughout, as he is an asset to your company and makes you want to refer everyone to him that's in the market for a new vehicle.Thank you, Culver City Toyota. Miguel is a rockstar!

  Kai Lee
2 weeks ago
My experience with Culver City Toyota has been the most frustrating experience, primarily due to my interactions with the sales manager, Shally Cruz.Initially, Shally and her team seemed attentive, but it quickly became apparent that their follow-up was more about pestering than genuine assistance. Despite assurances of timely communication, I was left in the dark for two months after placing a reservation for a GR86 Tueno edition. When I finally reached out for an update, Shally and her team pretty much ghosted me.Upon receiving the specifications and the MSRP, I was taken aback by the exorbitant $7,500 "market adjustment" rate, a far cry from what I was initially led to believe. It became evident that Culver City Toyota was not interested in providing fair pricing but rather in exploiting the popularity and scarcity of the vehicle.The process to cancel my reservation was met with the most frustration. Despite multiple attempts to contact Shally and her team, I was met with silence. Apparently no one else besides her could initiate the cancellation. And again, it was impossible to get her on a call / text / email. It is unacceptable that they would make it nearly impossible for a customer to cancel a reservation for a vehicle they haven't even seen or test-driven.It's evident that Culver City Toyota prioritizes profit over customer satisfaction, exploiting the demand for popular vehicles to impose inflated prices and disregard customer concerns. I urge others to avoid Culvert City Toyota and seek business elsewhere to save money and emotional toil.

  alan
a month ago
Don't let these bozos near your car even for the free included maintenance. Just pay for a oil change somewhere else, its not worth damaging your new car.They forgot to put my oil cap back on my engine after an oil change. And when i brought it back they didnt even apologize. It could've severely damaged my car. If they can't handle an oil change, i would never trust them for anything else.FULL STORY:Took my car in for my 1 year free toyota care tire rotation and oil change. Service advisor Charles called me when done. When i went to talk to him he had a super sour look on the face and handed me some paper and told me to sign. I asked what they did to my car and he just impatiently said he'd tell me if I'd sign. I don't know why he was so impatient. He sits at a desk all day doing nothing and i'm not going to sign something i haven't read yet. Despite the rude service, i thought everything was fine so went home.Over the next few days, when i drove my car it had a weird burnt rubber smell. But didnt notice any issues. A few days later, i opened the hood to take a look to see maybe if they spilled some oil. To my shock, the oil cap was completely missing! This probably damaged my 1 year old car.When i took it back. Charles did not apologize at all. They put the cap back on but they did a super sloppy job cleaning the engine as well. I used a paper towel to wipe off left over oil.If they can't do a simple oil change, they shouldn't touch cars. And charles needs an attitude adjustment. Its his job to deal with customers. We aren't just an inconvenience. Some of us are taking time off our real jobs to deal with his poor attitude. Other employees also had zero sense of urgency and just lazed around.Overall, just pay 60 bucks to jiffy lube or something. Anything is better than these clowns.

  Phillip F.
a month ago
Overall experience felt like I was being taken advantage of and off course that is what the dealership is known for. Your dealership charged me an extreme amount $260 to run a scan on my car. Of which they gave me little to no detail of what scan codes returned. I asked for additional detail of the codes, and your front desk worker looked at me like they didnt know what I was talking about. The only thing they knew was that it will cost over 3000 to fix. The battery was in perfect condition, and still held a charge. But they didnt care to go further to understand. Its highway robbery, I took the car to another service mechanic, and they fixed the issue for less that 700$. Toyota and this dealership should be ashamed of themselves to take advantage of people. Im sure If I was someone elderly and didnt have extra time to spare you would have been happy to take you upon that 3000$ offer. Your company is disgraceful.unbelievable that you are able to do this just for a computer read out!!!

  Derek
2 months ago
I had an issue with a brand new car I just bought. I had the foreman examine it and report it to Toyota. They falsely reported that they "FaceTimed the task case team to witness the problem and they deemed it normal"That never happened. I was the there the whole time with the foreman. They never FaceTimed anyone. Now Toyota closed the case on me due to their lie. I can't even bring it to a new service center because of this is now on the case record.Avoid this place. I still can't get a call back from them on this issue.

  Daniel Kogan
2 months ago
-Took 4 hours to spin the tires around and have an oil change.-Offers Uber ride one way free of charge (the last 3 times I came in they did not offer any ride)-$40 a day to rent a vehicle while yours is getting serviced, incentivizes them to take longer-$260 to CHECK how to fix my fog light (aka plug computer light in, even though fog light was out of socket already and clearly damaged)-Another $260 to check the the tire light-- I asked thrice if he meant in addition to the other $260 and the servicer said yes.-Called us to let us know that the vehicle was "extremely dangerous to drive" and advises us not to pick up the car. Said it would be $450 to fix the brake pads.-When we arrived the brake pads were listed as "yellow" moderately worn on the sheet. Perfectly safe to drive. The right headlight suddenly did not work. When approached about the issue the servicer gaslit us, telling us "I'd have to look at the cameras and talk to my manager who is gone for the day, come back tomorrow". Even though he confirmed that there was no issue with the headlight when they did the take in report.What would have cost $1000+ at the dealership, ended up costing me $120 total at an autobody shop and AutoZone.All in all, the dealership does not treat it's customers right and attempts to scam at every corner. Not coming back.