Culver City Honda

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Akash Sareen
4 months ago
This was the easiest car buying/leasing experience I ever had. Ruben was amazing and made sure I walked out of there getting the deal I came in looking for. He was straight to the point! I came in gave him my target number and he met it with barely any concession. I highly recommend this dealership and if you can ask for Ruben!!

  Kim S
8 months ago
Great experience from beginning to end. Every person we spoke to was friendly and helpful. Process was straightforward. Low pressure, no games! The price never changed, everything was very smooth. I love My new car and am very happy with the whole transaction! A+

  Vincent Escoto
7 months ago
My family and I had a very pleasant experience.We arrived on the lot to just look around.Crystal was very helpful and even allowed my wife and I to test drive a few different cars. Benny helped us come to a deal, and Shawntel helped finalize the paperwork.Overall it was a very welcoming experience!Thank you Honda of Culver city.

  Ahuva Sherf
a month ago
While shopping for cars on a Sunday morning, we visited the Honda dealership in Culver City. Unfortunately, our experience with the salesperson, Enrique, and his manager, Robert, was the worst we've ever had. They were extremely rude and slow we waited for over 30 minutes without receiving a price. It's safe to say we'll never use their services again, and they've lost a potential client forever. Overall, our experience was simply bad. I strongly advise staying away from this dealership.

  Brian Chef Breeze
a month ago
Needed to purchase, install and program a new ABS module for my mother's 2013 Honda accord.Thursday 3pm, called parts, got a price quote. Wrote it down and his name. Quoted $2010.10. Then they transferred me to service department to get a labor quote and make an appointment. Travis helped and quoted me at $660 all inclusive. Told him i needed to budget for this big repair, thanked him. Called back 15 minutes later to make an appointment for service. Lady over the phone helped set me up for Monday 9am, since I had the day off. I asked if I needed to order and pay for the part and she said that she would make a note for it in the comments section of the appointment. I told her what parts department said that I needed to have the part ordered by 3pm the previous day. Great. Thank you, see you Monday.Monday morning I pull up to the dealership service line with my mother. 35 minute drive to Culver City from where I live. The service advisor asks why I'm there, I explain, then he informs me that they don't have the part, and that I should have already pre-ordered it and paid before appointment for service. No $#!T... so I walk in to parts department and order the part. They give me a price a few hundred more than I was quoted over the phone, I explain to Allen, who then adjusts the price to fit the quote, then let's me know not to set an appointment until he calls me as soon as the part comes in the following morning, and apologizes about the confusion.Still both upset, we get seated with the service department Manager, Daniel. I explain the situation and ask why the lady that took my appointment didn't have me order and pay for the part when I asked specifically about it when I first called the previous Thursday, and that this ordeal was causing a huge inconvenience since I needed to get another day off from work to fix the car. He looks up the appointment on the computer, finds the lady's name, then explains that this specific dealership uses a call center in Utah to take appointments, but that their script specifically tells them if there is a part to order, they must transfer us back to parts to make payment beforehand. She did not do this, so he wrote to the call center manager about the situation. He then signs the back of his business card and writes 20% off labor, and to ask Service Manager, then hands it to me saying that the 20% will be a substantial discount and that he's sorry about the mix up, and that it will be handled on their end.Called work and got the next day off.Following morning, Allen from parts calls 9am sharp saying they got the part, then transferred me to service to make an appointment. Booked it for 11am, then ran out the door. Took another 35 minutes to drive there. Waiting in the service line for the sales advisor to help. Ron Gee comes up and brings me up to his computer. I show him the paid part invoice. I, then, give him the signed 20% off labor business card his manager gave me the previous day. He looks startled, visually upset, then tells me the labor quote was over $1000. Now I am upset, explaining that I was quoted $660 over the phone by Travis, and he tells me that he's going to give my account over to Travis and have him deal with me. He then realizes it's Tuesday and Travis's day off, which sets him off to the service manager's office to discuss his situation. Upon return, Ron tells me that if I'm going to do the $660 quote, I can not use the 20% off labor (which was supposed to settle the previous ridiculousness) and that I can ONLY use it for the $1000+ quote.At this point, I am completely over it, take all my paperwork back, and ask to take my part and leave. I walk over to parts and Allen gets my part. He then is confused why I am not having it installed. I explain the situation and all the parts guys are scrambling trying to help. They concluded just to come in another day since Travis will be back, but that means that I would personally need to take another day off work when I already budgeted to repair the car.Allen from Parts is the hero here.

  Ken S
a month ago
$200 in labor for a coolant flush, $200 in labor for brake fluid replacement, $200 in labor for a transmission flush.... really? I'm sorry but you have lost my business forever. Even at $100/hr, there's no way it takes 2 hours for each of these jobs. Did you even bleed the brake lines? They also told me on the phone $80 for a new battery. Looking at the receipt, is showing $191... I feel ripped off. Never coming here again, and people beware... Mechanics are very nice but this is not right.

  David Raymond
a week ago
They advertised a vehicle at a reasonable price. But when it came time to purchase the vehicle, they stated they had additional, hidden costs for an additional $4-5K. Things like "clear coat protectant" and a Plaid App registration. Things I didn't need or want or were not clearly advertised on any sites. The Senior Sales Representative, Marco Lopez, stated that other dealerships will advertise cars for a price and add-on things hidden in the "other accessories" clause just to get someone in the door. Sounds like this dealership follows the same shady practices. I cannot recommend this dealership and hope they update their policies to adapt to the way people want to buy cars now. No tricks, no lies, just plain/clear facts.

  Lydia Vilce
a month ago
Came in because tire pressure light was on in a brand new car and I was getting ready for a drive to San Diego. Was told to drive the car forwards and backwards for a visual inspection, was called princess, was told everything was fine, was told that it was just a glitch that the light was still on, and was sent on my way without the vehicle being safely inspected. Got a flat on the drive. Did irreparable damage and had to purchase a new tire. Have been ignored by management for 3 weeks.

  Sam Maestas
3 weeks ago
Rogelio is a POS. He has not responded to my emails asking basic questions after purchasing the vehicle about the registration. Not even to point me in the right direction. Not to mention how after they get your money, their attitude completely changes. This place sucks I would avoid buying cars here. They also have that super stereotypical dealership vibe where they constantly change their deals, take them off the table, then put them on again. This place sucks I would give your dollars elsewhere.

  Britt G
2 months ago
They took way to long and over charged me for labor. My service provider Blanca was busy fixing the printer, getting lunch or leaving the area. I had to ask 3 times where she was. I was not communicated to at all when I arrived just left sitting there. After my service shed kept hounding me to provide a report of my experience offered me free car wash and gas if I completed the survey. I did but because I did not give 100% she took back my free car wash and gas. Will not be returning to this location.

  CC W
a month ago
The service department did not take extra care when I dropped off my car overnight.Should stop placing anything on top roof. I see visible deep, long scratches. They carelessly left the moonroof open result my interior panel was drenched from the rain.This is a complete expected disappointment. I hope they get their act together.

  Sheyla Martinez
a year ago
I bought my FIRST car here and I have to say it was the best experience!! Benny, Luis, and Paul all made sure my questions got answered and that I felt comfortable and understood everything. They went above and beyond, and I m so grateful that this will always be something positive I remember. They changed my life and gave me all the tips to make sure I left feeling secured. Absolutely an amazing experience!

  Anna Maletskaia
4 months ago
One month ago we purchased a new Honda CR-V from Culver City Honda. It was nice experience, friendly service, everything was great. Until one month later after the purchase and signing al the paperwork they started to call me and ask to come to the office and to sign a new financial agreement with higher rate. So for one month I was had one terms and for the next one I already need to sign something new. It has passed more than 10 or even 20 days after the signing, but they decided to change the terms. No more "friendly service" and pleasant talks, only manipulation, tricky techniques and threats. While I needed time to consult with my lawyer they called me and my husband multiple times, but when I needed them to answer me they just flaked. Apparently if they need to change something after the deal is closed I have to postpone all my life and go to their office. I am just curious, would they happily change terms of our agreements to my advance without thinking when I need?So I advise to the customers of this dealership to specify for how long they are going to adhere the contract.

  Ariana Seymore
4 months ago
AWFUL communication and follow up. One of the service center representatives had me waiting for multiple hours in the lobby for my car...when I asked them for another status it turned out that my rep had left without giving me a very important update that my AC couldn't even be fixed that day and I'd have to come back once they ordered a new part. He didn't bother to check in with me even though I was waiting there in person for 4 hours. The following two weeks, I had to call multiple times and leave multiple messages just to find out exactly what was going on with my car and if the part had arrived yet for me to bring in my car to get my AC fixed. Turns out the AC part arrived the previous week! About a month later, I got another phone call from them about some issue with my brakes that was found when my AC was being fixed, which the service rep did not take the time to inform me about when checking out.

  Logan
2 months ago
Unfortunately, we have to apply the "three strikes and you're out" rule to Culver City Honda. This is a very busy location, so we always try to be understanding when things don't go exactly how we'd like them to in terms of timing, etc. However, after back-to-back-to-back bad experiences in which the service staff treated us poorly, we just can't justify giving them our business any longer. The last straw was my husband being turned away for service this morning, the day before we had planned to leave for a road trip. They had plenty of reasons as to why this was, but in the end, their excuses just confirmed we're better off taking our business elsewhere. If you do choose Culver City Honda, you can expect to be treated like a number (rather than a person) from start to finish at this location.UPDATE: The public-facing reply to my review from Arthur is just to make it appear as though they care about anyone having a negative experience. I already reached out directly to him via email hoping for a response five days before his posted public reply. He did not respond.I highly recommend going to Honda of Downtown LA instead. We received excellent customer service there.

  Gene Ramos
2 months ago
Marc was very helpful with showing me options and numbers for my end of lease trade in. Although we weren t able to come to a deal, they very friendly and transparent throughout the negotiations.

  Edgar Pena
2 months ago
Worse customer service!!!! Service department doesn t attend customers properly! Just has everyone standing there waiting. More worried about a little white furry dog that one of the workers from Honda brought to work! Like please leave your pets at home! I recently brought my 2022 Honda civic in for a noise under the driver steering wheel side the bottom of the car was making an ugly clunking noise ! Victor Merino is the one who said he was in charge and told me that they did a full car inspection and that I shouldn t worry about the noise! He said it was rocks in my tire and they would eventually fall out! Come to find out about 3 days ago I hear the noise again but worse this time! Literally about 20 minutes in after hearing the clunk . My check engine light came on and my car started running poorly . So I brought it in again and he was acting like I never told them about the noise and said they would have to charge me for diagnostics $215 and that s for every problem I told them was wrong with the car the lady that also helped me had an attitude like go find another job it doesn t look like she wants to be there . So if there was 3 problems I was telling her about that was 3 different fees so basically $215 x 3. The button that allows the car to turn on and off at red lights was not working either I m telling them that I just got the car about 3 months ago why should I have to pay . They honestly could care less and don t care about customers!

  Emily Aguilar
2 weeks ago
Best dealer only Honda I go for service can t never go wrong always help you in everything you need very great service very professional, clean waiting room/ bathroom, very friendly!!

  Elana Katyal
3 months ago
SERIOUSLY the worst customer service. They sold me tires there and said Id get a rebate through GoodYear. Im getting denied a rebate on the goodyear site. they sold to me under a a false pretense and the rebate isnt working. I called the general manager weeks ago and didnt get a return call.

  Eric Stallings
6 years ago
This is a review about the sales side of the company.I've been looking for a new Honda since I moved to Los Angeles in June (I had been using public transit all summer). I reached out via e-mail and was invited in by Justin. When I arrived, Giovanny took me on a tour of the available makes and models. I had my eye on a Honda Fit EX, and Gio was helpful and answered all of my questions, and was happy to text me when I had further questions.I went in yesterday after work, and Gio had gone home for the day but left me in the capable hands of his twin brother George, who was also super helpful and guided me through start to finish until I signed on the dotted line with Finance Manager Val.The overall experience, although it took about three hours, was very warm and inviting. I didn't feel pressured and was treated like a valued customer, which made me come back last night to finalize my purchase.Some other perks:Complementary wifi.Free Coffee (Starbucks coffee machine in the waiting area wasn't half bad!)Couches in waiting area were comfy (even if they were worn).I will happily travel to Culver City from K-Town for future maintenance needs, as I had a much better experience than at HoH. Maybe bring a book.

  Tom Millar
4 months ago
If you'd like looking to avoid haggling over dealer add-ons, Culver City Honda is probably not the dealership for you. If you like the negotiating game, it might be a good fit. Think larding up the price above MSRP with ceramic coating ("Tru-Coat, you betcha!"), "service plans," and worthless lo-jack mechanisms (on the car already for dealer insurance purposes).I bought a Honda Fit back at CC Honda in 2009 (back when it was Miller Honda) through an internet sales person. Much more transparency. Pleasant experience. The price was the price.This time I come in to see a car listed online for $25.5K only to be told it's actually $31-32K. I test drove a new Civic LX there. Web price said $24.5K. MSRP on the window said $28K+.Maybe they could establish a few actual Internet sales rep for customers who prefer the non-negotiating route.Some people enjoy the negotiating experience, so it won't matter for them. But I imagine there are a lot of people like me who'd prefer a smoother experience.

  Oli S
2 months ago
Still trying to markup a Honda Civic Type R for 15 grand over, in 2024. Add this to the list of dealers to avoid in SoCal. MSRP deals to be had in the country, and dealers like this still exist. Do you really want to deal with a dealership run by management like this?

  Vetteman
4 years ago
I experienced great service and wide open transparency throughout the buying process. Highly recommend Ash as the sales rep to go to. He let me thoroughly test the car until I was satisfied. Haven't put any real miles on the "new" accord yet but was assured (through service documentation completed at that store) that proper inspections and maintenance items were completed for my peace of mind.

  Olivia Coflin
9 months ago
We had such a great experience at Culver City Honda. Everyone was so friendly, relaxed, and knowledgeable. We were able to get the exact car we wanted with fair pricing and a really thorough explanation during the signing process. We sincerely appreciated everyone's dedication to working with us and making sure we were informed and satisfied! Big thank you to Marco and Felipe for staying late and helping us drive away with our dream car!

  Ulber Ortega
6 years ago
I highly recommend anyone looking to purchase a new car to visit Culver City Honda. Amanda Ruiz gave me and my family a nice welcome and great hospitality. I was test driving the car I was searching for 5 minutes after I arrived, which was great. Once things got to purchasing the vehicle, they were willing to price match any other dealerships quote that I had visited before. This showed me that they really care about customer satisfaction and look to help their customers as much as they can.

  Yuehao Bai
3 months ago
pulled in last minute to top-off the windshield wiper fluid without an appointment. the team was very considerate and we were in and out within five minutes. Thank you guys!

  Greta Panova
7 months ago
I've been bringing my car to them for annual checkup and oil change for the past few years. Every time they tell me I should replace filters, fluids etc without checking at all at what state those are in. For example they just told me to replace my engine filter for $90, and the filter was almost new (I had changed it myself for $15 off amazon) and when I opened the filter box and inspected it was quite clean. They did not even check the level of the antifreeze nor the quality, all they do is give recommendation based on the years, not considering the mileage when the mileage is in fact very low. The prices they quoted for the fluid changes were twice as high as those at Valvoline or Jiffy Lube, and now I would not even trust them to do a decent job.

  Michelle Manzano
a year ago
Jessica was incredibly helpful with making the car buying experience easy, smooth and worthwhile. She was very helpful when it came to making sure that the customer experience was above and beyond expectations. Benny and the sales team were also good at making sure we had all the information to make an informed decision.

  Doug Kim
2 months ago
This dealership is not trustworthy. Let's start with their service department. We paid for an alignment thinking they would do a good job being a dealer, but they forgot to align one of the 4 wheels and kept the numbers in the red on just that one wheel. I consulted another alignment shop and they confirmed I got screwed. Also, be advised that this dealer offers zero warranty on their alignment, even if they forgot to align a wheel and you have the report to prove it. I had to beg for that report by the way. They didn't want to give it to me, and I had to insist on it and wait longer to get it. That felt shady as ever. Most other tire shops give you some sort of warranty on their alignment because they stand by their work. The minute you drive off the lot, you're on your own with this dealer. What a bunch of crooks. This dealer obviously does not stand by their work. There is even more shadiness to the story, but I don't want this to become a essay. Suffice it to say, I would never buy another car or bring my car into service at this dealer ever again. The sales guys are snakes. Don't buy extended warranties. They don't honor them. They will charge you $250 for diagnostic and say nothing is wrong with your car, even when there is. Shadiest feeling ever when you find out there is indeed something wrong with the car and this dealer either pretend nothing was wrong or was so careless that they didn't see the problem. Like when a bad kid is asked if they did their homework or not and they just lie and said they did. Worst experience from a dealership ever!

  Bianc Eros
7 months ago
I brought my vehicle to have the oil change done and tire rotation. Tires were not rotated even though the paperwork clearly states that they were. I tried to contact the service department to explain but I was just kept on a long hold.