American Tire Depot

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  DaHong Ruan
a month ago
I came here to do some tire change, front alignment adjustment and back shock replacement. They did a poor job on the shocks and it gave a squeaky sound whenever I drove through uneven road. They also did a poor job adjusting the alignment. So I came back to the shop three times try to fix the alignment issue but they turned me back due the schedule and bad alignment machine. The last time I went they told me that my strut and side arm was bent and need a replacement. They should have told me this issue when they first did my alignment but for some reason they didn't. POOR communication and POOR executions. (Oh they also lost my back side cover, the careless attitude of Christ in the front was another highlight)

  Matthew Izumida (Mazuki)
5 days ago
The fact that there's a review from a week ago that states this place was honest and not attempting to upsell you, shows what kind of clientele they make their money on. Immediately upon arriving I told the technician (younger kid), that I had done my research and decided that I was going to have my wife's car tired replaced there because they had the best deal and they tired I wanted in stock. (Online I could've checked out for $712)I mention the ones I wanted and he looks up the vehicle and proceeds to show me 2 other options that weren't what I said I was in there for. I was open to listening as these both were tires I didn't come across in my research. Immediately he totals them up and gives me a price of $860 and another of $980. Knowing what my other price was and the background of the tire I went in wanting, I mention it again and saying I'll just go with what I saw online.He pulls it up and shows me and says we'll those are $1140. I asked how it different from online vs. store. Like why is there massive discrepancy? His response was as vague as can be, they don't show you everything we include online. So I asked, well what aren't they showing me? He points to his screen and as I'm reading I see that he selected 'yes for their certificates (aka warranty) which alone was adding about $120. I then asked to just see the cheaper tires he mentioned and while he goes to get them I ask the older employee who was sitting there watching and I asked him if he was familiar with the other brand he's going to show me? He gives me a quick rundown and I thought I'd go with these instead.So the kid comes back and I tell him we'll what's the total on these others he brought out. He totals it up and it's about $960. Again I see the warranty selected as 'yes'. I asked him why is the warranty on there? His response pissed me off, having been in sales my whole life I get it. There's things you want to push, like warranties to meet whatever kinda quota you have. But to blatantly show the customer it's there then say, "Oh its apart of the package" and when I say oh so you're saying I can't get these tires if I don't buy the warranty? Knowing that upon checkout online it's optional AND on his screen it's shows 'Yes' and 'No'Straight up told me no I can't get the tired without the warranty. So lying to me when it's clear as day on his screen that he can take it off. Now if this is his decision, then it's a shitty sales practice and someone needs to show him how to honestly show the customer and find their need in having the warranty and actually SELL it. OR this is how management wants it done, which being a Corporate location is even worse and a bugger problem. If you can't sell tires, or a warranty for tires, then maybe you need a different job.Lying to me was enough to make me say forget it. Solely based on the fact that I didn't like that I was attempted to be sold another tire other than what I wanted, but was open to listening. Then after being uncertain about why the price varied and not getting a clear reason why, and to top it off being lied to about a damn warranty.Do not go here, I went up the street to Covina Blvd and Azusa. 7 minutes to the other location, and was shown a bunch of options, took the time to talk to me about why I wanted what I chose, and ended spending $680 for better tires than what I was planning on getting for $712. Money wasn't the problem here, I went with the intention of spending $700 and actually almost spent $900. It's the kind of people who actually want to be there and help people vs. The kind that are there to collect a check and don't care.UPDATE: 4/8/2024They asked me to Email them, I did on 2/20. They stated:"I was able to locate the review and we would like to move forward with a resolution. As I'm sure you can imagine, these are not the values that we strive to uphold. I have included the district manager in this communication as well, as he will be able to provide additional guidance on the matter."Gave them the info, and never heard back.

  Ron Khy
a month ago
i live down the street so this is my local neighborhood "tire" shop. i always have good experiences with everyone here. just know what you need before you go in and know what prices you are going to pay and it helps a lot.i always go in for alignments and tire rotations and when they let me know if i need new brakes or etc they'll tell me.i just went in with my lifted truck to replace some ball joints and the prices and labor charges were fair.shouts to christian/chris for always taking care of me and giving me updatespro tip: go early in the morning at like 9-10am and you will have your car done in a few hours. if you go later in the afternoon when they are swamped, you'll have your car done the next day.

  Rachel Lugo
4 days ago
With the exception of grinding my gears literally & loudly, these two young men were old skool polite, helpful & remedied my tire problem (broken stem) in no time flat. Highly and confidently recommend.

  Taro O'Sullivan
2 months ago
It would be a zero, but one is the lowest I can give. I get that this is a very competetive industry, but my experience with them was far from satisfactory. Look up a price on their website. Then call them and see if they will honor it. Watch them add all sorts of items onto the quote. Classic bait and switch

  H. H
4 years ago
Re-edited review: $132 installation fee for four tires? Well, I have to drop the 5-star to 1star. I don t know why they charge me $33 per tire just for mount it on a spare wheel rim, way more expensive than last time I visited here. I have done the new tire installation for seven or eight times before, but never seen $32.99 installation fee. However, the employee said they always do this same price.The first time review: Great and quick service, fair price and friendly staffs! I m happy this is closed to us! They can provide many services including brake, suspensions, alignment and tries service. Also there is a tinting store beside. This time it took a hour for swapping tires, make an appointment before you come, and you can leave in one hour as me.

  Dave Zimmerman
3 months ago
Service was good. They were able to fix my tire and get me back on the road but the two guys that were there seemed like they were annoyed by everything and were not professional. Good job fixing my stuff but leave your personal problems at home.

  A Munoz
2 months ago
It was one of the best and most honest experiences that I have had at a tire place. They are very kind, helpful and honest. No one there is trying to upsell you on things that you don t need. James and the other two mechanics were great.

  bernadette Carrillo
3 weeks ago
I just had a blow out on the freeway. Not too much to spend. I got no pressure, knowledgeable and they checked my vehicle. And felt great about going to American Tire. Good prices.

  Jeany Jenkinson
2 months ago
Shout out to Rudy at American tyres, my father in-law wasn t feeling great and Rudy went above and beyond to help him. Thank you to the other young man who helped also. Great tyre service too.

  Raia Inc
a month ago
Christian did an amazing job taking care of me He is real easy to work with and understanding I will do business with them again

  Donny Trumps
a month ago
Needed my wife s tires rotated on short notice! Told me bring it in and we will take care of that ASAP! Did just that and they did a customer s accommodation and did not charge me!!Roger S.

  Jay kohlbatz
3 weeks ago
Great prices I have been being my cars there for years always the best service chis is awesome

  Wilfred Cochico
4 months ago
I ordered 4 tires a week ago and received confirmation for the installation today. I was there on time. But, the tires were not. I was told they're not available. I did not find an email they apparently sent about the availability issue. Waste of time.

  Michael Bazavilvazo
8 months ago
This was my first time coming to this place. At first, I was upset because I ordered tires online and they were supposed to be delivered to the store (8/8/23) and I had an appointment scheduled. When I showed up the the appointment, the tires hadn t been delivered. This is not the fault of the store but more on the store that was supposed to deliver the tires.Rene helped me out and was able to find these tires at a different store and made sure they would come in a few days (8/11/23).The tires ended up coming in sooner than expected (8/9/23) and Rene gave me a call, letting me know they were in stock. I was able to get the tires installed same day.The wait time was a little long but the service was great. Rene also let me know about some other things to look into getting serviced.

  Mary Ann Diaz
3 weeks ago
Came in earlier than my appointment took me in helped me out kept me informed throughout the service

  Raymond Long
5 months ago
Called for free tlat tire repair. The person is not directly answer question. Very unprofessional! Wife took the car there after. They rejected to repair the flat tire because it is Tesla. They also told wifeshe has to purchase tire from them for free flat tire repair! Not as advertising for free.

  --
a month ago
Search the web and I found the lowest price at this tire shop. They provides good service, I would recommend this tire store.

  Mark Perea
5 months ago
Great quick service Rene and his crew are awsome be back soon with other repairs for my wife's car.. thank you.. Mark Perea

  Mike Cendejas
2 months ago
Good experience James was really good quick easy and no problems. Thank you.

  Patty Aguayo
7 months ago
The front office manager and staff are awesome. They did an excellent job on my car. Highly recommend this company for auto care.

  Tanyi Morris
8 months ago
Hi Fred the store manager was a awesome person. He help me with getting back approved with ACIMA, they had approved me a month or two ago and I went to get new tires. after the new tires were put on they had to take them back off because of a correction in two numbers of my phone ACIMA resubmitted another application and they denied me. They denied because of a change as well with my bank, I originally was approved with using my chime information which they don't accept. Now and then it slips through the cracks and it gets approved. I also had to pay for labor since they had to take the tires off and put my old tires back on. All I can say is what a day today plus I was late for work. Fred should get a bonus for the extra mile he took and voice the for the customer that he spoke to the general manager of Acima.....Fred gets 1000 thumbs up.

  Soly Asmar
7 months ago
Very honest managers and staff. They took care of my car in timely manner with professionalism and care. They know what they are doing and their prices are the best.

  Rosa Aguilar
9 months ago
The service team was exceptionally great ! I was in and out of there on a busy Friday. The tire replacement is of good quality and I feel the difference in my car. It runs smoothly.

  Thai Tran
a year ago
American Tire Depot has Good deal, we ll done good job 02/18/23165,005 miles

  Angel Flores
8 months ago
These guys were fantastic I was in and out in no time very professional, very fast and very informative. These guys are top notch as long as I have tires on my truck. I ll be coming back here.

  Cesar Esquivel
2 months ago
I Shoulda came here ages ago. To the point, fast, & efficient just how I prefer it.

  Gia Cablayan
a year ago
i have been to a few other american tires in my area, and i must say, although i happened upon this one on north azusa, my experience was great. they are curtious, kind, willing to assist with options that fit my needs and budget, and they are more than patient. fred and rene went above and beyond, and i appreciate it. i would recommend this location hands down ~.~

  Deb Chung
a year ago
I came here Saturday morning to repair a flat tire. Awesome customer service from Fred! He was so nice and accommodating. My car was ready for pickup in 30 minutes.

  Mr Nice Jerk
3 years ago
Not only was American tire depot the cheapest in town with good, quality tires but, the staff was amazing and very helpful! Would highly recommend them to anyone that is looking for a good deal!!!