Firestone Complete Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dragor Cochrane
5 months ago
I don't get the negative reviews, honestly. I spoke with Johnny multiple times, and he was quite friendly and accommodating, sincerely conveying an interest in getting me done as soon as possible so I could get to my next appointment. He also gave me advice on how I could buff out a scratch on my car so it would be less ugly. I suppose it's possible they're slower than competitors? His initial estimate without any rushing was 1-1.5 hours for a tire rotation and an oil change.One annoying thing? The waiting area tv was kinda irritating, but I solved that problem by turning it off.

  Karina Colombo
a month ago
Amazing service. Jorge and his staff were wonderful. Extremely knowledgeable and helpful with explaining and showing me what needed to be done. They made the experience great. They were also kind, upbeat and super positive people. I will 100% come back in the future if I ever need anything else checked out with my car. I highly recommend Firestone Auto...Thanks again.

  PEOPLES VOICE
2 months ago
My family's been coming to the store for many years now and it's always been a pretty good experience. We had a pretty difficult situation with our battery and they made good on the warranty and everything worked out great..Especially important for my mother of 80 years old. That's still drives & very well by the way. IT is a very important thing that there's a dependable battery that's a part that's very important for the car for her safety. George and Malek Managers, made the correct decision on the situation.

  Anna Nikitina
a week ago
Thanks a lot! This is not the first time the guys have helped me out, today they helped me with an error, checked it and repaired everything as quickly as possible

  Joanna Tutwiler
2 months ago
The guys were very welcoming and helped me figure out what was happening with my tire pressure. They checked all four tires thoroughly and promptly and ensured me that I had no issues with the tires and only needed to refill the air which they did.Great service, felt very welcomed and taken care of. THANK YOU!-Joanna

  Jenny Sherman
a month ago
I arrived early and they started right away and finished quickly. It was Sunday and I had expected to wait a long time. It was all perfect. Great service.

  Donn Andrade
2 months ago
Amazing customer service on time or earlier great handshake iContact the building was immaculate. Floors were so shiny and clean. Great smile would refer my family, friends and neighbors 10 stars.

  Barbi Pecenco
3 months ago
The front desk staff is always very helpful and friendly, I came in there with a flat tire and thankfully they had my tire in stock and had it back on my car within the hour. I'm super grateful.

  Andre G
a year ago
Never coming back and writing a report to their corporate over the filthy condition they left my cream leather interior in.I brought them a perfectly clean car that was freshly detailed only two days earlier, yet after a simple alignment job they returned the vehicle to me with black smudges all over the door, steering, and shift knob.I ve never had my car destroyed like this by any other mechanic or shop, but Firestone apparently thought they d do something unique to stand out.Even after a steam cleaning (I went straight back to my detailer) the leather is not the same with visible black smudges. The window sill was the absolute worst.Probably left with filing a claim now and my advice is simply to never use this shop.

  Joseph Bockrath
2 months ago
They were very professional did not act pushy on the extras and got the job done in under 15 minutes.. Price was a little high, I should have asked about coupons available but great service.

  Eric Morgan
2 days ago
Professional, Timely, Friendly, Helpful, best Firestone Service Center I have used thus far, I would recommend this service center to anyone who asks.

  Justine Herbst
3 weeks ago
Great value and excellent service! Jorge and the team helped get me in and out. My go to for all my tire services.

  Monica Schnapp
a month ago
We love coming to the Firestone location. They are always nice and helpful and do anything they can to make the process calm and worry-free!

  Karla Gonzalez
3 months ago
Had a great experience. I had an emergency and my tire gave out. They helped me out. Great place.

  Skye
4 weeks ago
Excellent service! These guys go above and beyond and are super kind and helpful. Highly recommend.

  Teresa Tims
a year ago
I had a perfect experience at this location I got a flat tire and AAA filledmy flat and I only had a short time to go find a repair shop and they were the closest I called they said come over and took care of me so quickly and it only cost $30 which I mean let s be honest is the best part lol and they were super nice. Also the shop itself is really nice and clean and if I had to wait for repair I would have been very very comfortable inside the shop. Two thumbs up

  Jimmy Jones
a year ago
I am officially done with Firestone at this point. I've always gotten my tires from firestone but as of lately the service has not been what it use to be with many of the stores. I went in for a screw in my tire, there was a long wait, understandably. The man offered to put air in the air time being, when I spoke with the guy putting the air in the tire, I asked "Can this tired be patched" without even looking where the screw was he looks at me and says "No". I then say "so you mean I'm going to have to buy a new tire?" he says "Yes". So went somewhere else a couple days later and look at that... it was patched. Y'all got some work to do with these workers trying to lie to people all the time or doing other work on the car without asking and then trying to charge. NOPE!!

  Shannon Johnston
10 months ago
We are beyond appreciative of the team at Firestone. After a very stressful day with added car issues on our way out of town, they were able to get us in to a bay right away and went above and beyond to handle the situation as best as possible. We are so thankful for the level of service and cannot recommend them enough truly a first class shop.

  Glen Mizelle
5 months ago
5 stars for customer service. Just needed the air checked in a car that had been sitting. Friendly and quick. Thank you

  Kristen Raiger
3 months ago
I didn't have an appointment and they were able to get me in right away and make the repair within two hours.

  Drake W. Travis
10 months ago
I have been driving 48 years as of 2023 and Firestone Costa Mesa, CA was memorably impressive. I needed many things done and they were so honest with me that it was stunning. The work done was PERFECT; all of it. I was pleased to the point that I was in "candystore mode" come the end that I purchased extras at their counter for future autocare...I was that pleased with their concern for my car - thus for me. Johnny was a blast -funny, Joe was great too; seemed like family ASAP, Malek has the customer service routine mastered. His full name translates to mean, "King / Servant". That struck me anew as I realized that that is exactly how Malek treats you; the customer, like a king AND he is here to serve you. There are literally thousands of auto related businesses in the Los Angeles basin. If you are looking for somewhere to outdo Firestone Costa Mesa, good luck. I don't think you will find it.

  norma ingold
2 months ago
They were totally accommodating to my needs and schedule.

  Sarena Mccoy
a year ago
I came for a headlight replacement, and they were going to charge me $70 when it was $15 at auto zone. He also told me it was an hour and a half wait, when I made an appointment. I refused their service and went to Juffy Lube down the street. Jiffy Lube charged me nothing, because it just needed to be screwed back in and the process took two minutes. I would save yourself the agony and look for help somewhere else.

  Penny Lane (PennytheBostonn)
6 months ago
I had a light on my dashboard they were so kind and quickly checked and filled any low tires thank you Vincente!

  Kayla Noyes
a year ago
I came in with a tire that kept losing air, bc the tires were so old according to the associate, he wouldn't deal with them. So the only solution that was provided to me was to purchase two new tires at a discounted cost of $427. I left here thinking that it wouldn't come to this, especially since I have bought tires through the same company.I seek out a second opinion at a tire shop and had my tire repaired for $30, and when given the estimate of what a new tire would cost (not that I needed it after all the unnecessary stress), the least expensive was $99 and the most expensive was $200 each.So needless to say I am NEVER going back to this Firestone location, zero empathy and dishonest service or lack thereof.

  Robert Sedillo
a year ago
Nice nice people there and very honest. Although prices are a little high, there integrity would definitely bring me back as a regular customer. Unfortunately this has been the exception and not the norm lately.

  Brady H
3 years ago
Gary was extremely helpful today. I had a nail in my tire and he said upfront that it's close enough to the sidewall that it might need a new tire. After inspection he said that a repair would work just fine. I really appreciated the honesty. He was friendly and the service was fast. I'll definitely be back for all my tire needs!

  Daizee Johnson
2 years ago
Do not trust these workers with your vehicle, ever. Took my truck here for an evaporator leak and a complete vehicle inspection. After having my truck for ONLY 90 MINUTES they called to say It was finished with the evap leak (this fix takes 2 hours on average), the complete vehicle inspection AND an oil change (which i didn't even ask for).When i picked up my car i told them there was no way they finished everything in 90 minutes, but the little nerd at the front desk with long hair was rude (classic 'she's a girl and doesn't know about cars' attitude) and insisted his "mechanic has been working on cars for 45 years and finishes quick". Sure enough, two days later my check engine light comes back on for guess what? AN EVAP LEAK.Thanks for charging me 900$ to turn off a check engine light. great service!

  Bill Nisson
a year ago
Not that I didn't like it I never went there to get my tires and alignment place there is here it goes to Mesa is Grand Prix on Newport Boulevard in Costa Mesa they're the absolute best so if you're looking for tires Wheels alignments probably much more that's your place to go!

  Saylur Rodriguez
a year ago
The tried charging me $1000 for wheel bearings replacements. The bearing only cost $90. If you have no tools all you need is a jack, breaker bar, a few specific sockets, and socket wrench. Maybe cost you in total with all that $300. To do all four bearing would cost you ~ $660. Only go here if you know your basics of car maintenance. I wouldn't go here at all tho