Ferrari of Newport Beach Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Greg Peters
8 months ago
The Ferrari service center is incredible, especially Steve Cervantes. He is always responsive, communicative, and ensures every detail is taken care of. I had an issue and Steve took care of it w/out hesitation and corrected it immediately. Can t say enough great things about Steve and the Service Center.

 
6 months ago
I have a quality issue with the rear seat belt, it doesn't retract. But I have been waiting for half a year and they never informed me the ETA . I called them and the time they told me was also inaccurate. They are very indifferent to repairs under customer warranty, which I can understand. Warranty work doesn't make money, but that's no reason to be passive. Even changing the engine oil can waste a week even if i have already made an appointment, but we know clearly that a skilled worker can complete the job in only half an hour. They obviously spend more time doing paperwork than working, and Ferraris are indeed expensive, but does that justify inefficiency and laziness and arrogance?

  Sunny Moran
2 years ago
WOW ! just got my car back from a yearly service maintenance. My spotless beautiful tan interior and engine bay came back with grease marks all over the place! Interior doors - both doors !, seats, scuff marks, engine bay. My commuter BMW comes back cleaner from my local gas station repair shop! WOW! I don't know what to say! see pics ! I paid all that money to have my car treated this way WOW! not servicing my Ferrari there again no way !Service: General repairs & maintenance

  Jim Mahoney
6 months ago
I have been a Ferrari of OC/Newport Beach customer since 2004. I have always had my cars serviced at this dealer. The service has always been impeccable, timely, and at a fair price. More recently, my 2018 Lusso had a very unusual "out of warranty" problem that was incredibly expensive. The Service Director, Darko Despotovic, went to Ferrari on my behalf and we arrived at a fair solution for me, Ferrari and Ferrari of OC/NB. At all times there was great communication, total transparency and a sense of understanding my position. You can't ask for more and they will have my loyalty as long as I own Ferraris....i.e. forever!

  Sabastian Reiche
2 years ago
Frank who handled my services did a wonderful job as it was a bit complicated finding the part but he was able to and he had a back up plan in case that failed i was very appreciative when i wasn t able to have the car serviced in my area this dealership could This is not for the bargain hunter shopper tho but if u want great work done right this is highly recommended Thanks Frank !Services: Electrical repair, General repairs & maintenance, Auto engine diagnostic, Battery

  Eadweard York
6 years ago
BUYER BEWARE ! This is What Happened When My Girlfriends ($340,000 New) Ferrari 458 Italia Spider 2015 Gets STOLEN Because of Ferrari Newport Beach Dealership s Service Center s GROSS NEGLIGENCE ! The Service Center Left The Keys in The Car !On Wed, Oct 18th 2017 a career-criminal wearing a Ferrari coat walked all over the lot of Ferrari Newport Beach Service Center on Redhill in Costa Mesa. He then walked through the employee area, into the lobby past the receptionist. The 458 Italia was inside the building next to the Service Center Offices with the keys sitting on the seat. The thief saw the keys, jumped in and drove away. No one noticed him or the car. The Thief Went Joy-Riding in The Car for 27 Hours Before The Service Center Knew It Was Missing. When We Went to Pick it up No-One Knew Where it Was !We Were Told That It Is Normal Business For The Service Center To Leave The Keys in Every Ferrari, and Maserati That Is Being Serviced. They Had No Lockbox to Lock the Keys in at the Time The Car Was Stolen.WHAT CAN BE EXPECTED From The Ferrari Newport Beach if Your Car Gets STOLEN From Them...?In Our Case: They Will Tell You They Will Call You Right Back, or Get You an Answer, and It Will Drag On an On.The GM offered my girlfriend A New 2018 Ferrari 488 Spyder at MSRP (Full Price) and she would get it in 6 Months if She ordered it within 11 days ! Awesome ! She Can Now Buy a New Car for $80,000 - $100,000 more including Tax After They Let Her Car Be Destroyed !Any Dealer Will Give You This Great Deal and You Don't Even Have To Have Your Car Stolen From Them. WOW ! The owner's son said they would also thrown in a Clear Bra, and Paint Protection.Or She Had The Choice of a Used Car that has been consigned to them at a Discount, or They Would Try to Find her a Similar 458 at Their Cost !We were reminded by the GM how much work he did trying to get her the most money from their insurance which was COMPLETE BS. My girlfriend worked with the adjuster every day and sent her own comps to the Insurance. The GM, and the owner's son kept telling my girlfriend that she got such a good deal and that she got more money from the Insurance for her car than if she sold it to the Dealership. MORE BS !Isn't that great ! You Get a Check for the Depreciated Value of A Car You Were Collecting, and Never Intended to Sell !Their Whole Attitude is Ridiculous !The Owner of the Dealership Never Called Her To Say He Was Sorry, and Did Not Return Her Call ! I am still waiting on the son's calls back on prices for a few used cars that I asked about. Good Luck !Here is How You Will Be Treated After They Bring You A Loaner:After we returned the Cali-T Loaner my girlfriend received a very disturbing text from the GM that we put 900 miles on his new car, and that we promised not to drive it. Lie ! This was after 21 days of driving with 100 miles of it going back and forth to Ferrari. I guess we were suppose to just look at it in the garage. It amounted to 38 miles a day. Not Unreasonable for a loaner. She had not been paid out by the insurance and was suppose to have a similar 458 for 10 more day before the Insurance even settled. She was not given a loaner for the entire time she was without her car or a settlement check.This is The Worst Customer Service I have Ever Experienced in my Life !!The GM & Dealer turned their Gross Negligence into Our Issue and the owner's son had the nerve to say, "We have to discount the loaner now."HORRIBLE SERVICE ! Their Negligence & Incompetence Caused This Whole Issue. I would be very careful giving them your valuable exotic car to take care of because all you can expect is a NIGHTMARE in Customer Service !There is No Customer Service & There is No Customer Loyalty !SPEND YOUR HARD-EARNED MONEY ELSEWHERE !

  Steven Cervantes
a year ago
WONDERFUL service! Service was perfect and timely. Made me feel like a valued guest and member of the family when taking care of my car. Didn't just go through numbers but actually had a conversation that showed they cared about me and my car.Service: Auto maintenanceService: Auto maintenance

  Steve Cervantes
6 years ago
The quality of service and attention to detail are so professional you will think it's the good 'ole days. If you need to have servicing on your car, I hope that you will have the opportunity to work with Dane Brown, Service Manager. Dane's approach to service is like speaking with a neighbor and a valued adviser. It's evident he cares about your car and quality of your driving experience.

  Milton Chu
4 years ago
Sebastian, the head service advisor, is very professional and knowledgeable. Several of my friends have shared their positive experiences about the way he handles their cars. I had the pleasure of meeting him in person recently. He s is terrific!

  Mindy Do
5 years ago
I had my car service at Ferrari & Maserati of Newport Beach in the Costa Mesa location, on August 29, 2018. Mr. Dane Brown is truly a first class professional. He was courteous, caring, punctual, and thorough. I am very happy with service overall. Thank you very much for such a great work!

  irene tolentino
6 years ago
I have been a BMW owner since 1996.I have had excellent service with BMW. Anytime there is a problem, I just call my service guy and he gets my car in and I have a loaner waiting for me.So when I acquired my Maserati this year I was not sure on how the service people at Maserati do their thing.So when I called I got set up to meet with one of the service guys DANE BROWN.I was impressed on how friendly and welcome he made me feel. He took the car in for service and gave me a loaner car! (To me a loaner is a must so I don't waste my time sitting at one place and waiting.)Dane kept me posted at all times on how my car was doing.Since then he has been my service guy for my car. Thanks for excellent service Dane Brown!Sincerely,Irene Tolentino, RNYorba Linda CA

  Bryan Conzone
5 years ago
I've been a loyal customer here for years and have nothing but good things to say. I've always had a great experience with my service reps, they have been very accommodating and responsive to all needs. I've been using these guys since I got my first Ferrari for over 4 years now and will continue to do so for the foreseeable future. Love you guys!

  Anthony Tonokaboni
3 years ago
Wanted to take a moment and send a shout out to Ferrari Newport Beach and personally thank Darko Despotovic for the Great Service he has always provided. He always under promises and over delivers. He makes sure that the car is prepared ahead of time and it is meticulous upon pick up.When the car needs service outside of the 7 year maintenance, Darko always makes sure the pricing is fair and competitive with Independent shops. I always tell my other Friends with Ferrari's to see FONP Service as their work is second to none.I also want to mention Troy Shane who is the Service Manager as well as Joe LoFaro, and Sebastian who also have been wonderful to deal with.Services: Air & cabin filter replacement, Brakes, Battery, Oil change

  Greg Hinchy
2 years ago
I brought my 2001 Modena 360 Spyder in for service to the convertible top. The straps were needing to be replaced and I had a seam coming loose. The top wouldn't open or close without manual help. Now the top opens and closes perfectly. That did a great job at a reasonable price.

  Laura Norling
5 years ago
Dane Brown is an excellent representative of Maserati and Ferrai. He is very professional. He explains everything clearly and makes the experience of getting our car service very easy. And, he is always available by phone for questions. Great job, Dane!

  brian gerstein
4 years ago
Our service advisor, Dane, has always friendly, professional, and helpful. We cannot say enough good things about him. Nothing could be done better. It is 5 star service all the way.

  Meridian Property Management
5 years ago
Dane Brown is great to work with. He is prompt in returning phone calls, keeps me updated on the status of my car and is very patient as I list out all the many minor, some-what, nit-picky details on my maintenance list. He tries his best to hunt down all the issues and solve them.

  Timothy Schaeffer
6 years ago
Great experience for my first time visiting this facility. Dane Brown was well versed in the Bluetooth issue I had coming in. We were also able to knock out a recall item and some car badging at the same time. I was able to wait in the lobby and got my car back in a very timely manner.

  Mark Palombo
5 years ago
I always enjoy my visit to the Ferrari of Newport Service Center. Sebastian Vollaerts was very helpful and answered all of my questions as we walked the service area. I enjoy discussing the different vehicles being worked on and talking with the mechanics. I learn so much about my vehicle as well as other models being serviced. Sebastian's knowledge along with the mechanics knowledge will help me with my next vehicle purchase. I highly recommend a visit to the service center prior to purchasing your next Ferrari. Very helpful.

  Eric Paterson
5 years ago
Dane Brown is the man. He did a great job with helping in and out of a yearly service call for my Levante. I forgot my garage remote in the rental car and he mailed that to me right away. It's the small things that count that's for sure. A total professional at his job. Good man.

  Johan Singh
2 years ago
Purchased a pre-owned exotic, and had it shipped to the east coast. The car arrived, but plates/registration had not arrived. After contacting the 3rd party company that the dealer uses for out of state plates/registration, found out there was a two week period from the date of purchase to the time the 3rd party received the paperwork from the dealer to process my plates/reg.There was no explanation as to why there was a two week delay, or a heads up during purchase that there would be a delay.I ended up with a car I could not drive for two weeks. No resolution or consideration offered from the dealer.

  michael papierman
4 years ago
Dane Brown has been the best service personnel I have ever dealt with in my 50+ years of car buying. I have owned over 200 cars in my lifetime and at least 40 were new cars, and never had such attentive and understanding representative.

  Jason Lee
5 years ago
Sebastian Vollaerts took care of me on my 488gtb. Car had engine control fault light came on and engine misfire.It turned out to be extremely rare case and require fuel rail and injector replacement. Sebastian kept me updated through out the process and gave back a perfect car after warranty work. Overall experience is excellent, highly recommended!!

  Don DiCostanzo
5 years ago
This was my second visit and first time working with Sebastian Vollaerts. I phoned for an appointment and needed one immediately. Sebastian got me in right away and kept me informed. Not only was the work done to my satisfaction, Sebastian kept me informed as to when my car would be ready. 5 stars are not enough!

  Vito Fontanelli
6 years ago
Excellent and attentive service and Dane Brown at service is always available to assist you and solve your problems, a real star. The car is returned in perfectly clean conditions and the courtesy cars are of good quality.

  Leonardo Liedke
5 years ago
Dane is my service consultant. He s very professional and knowledgeable. My vehicle was ready within 2-3 days as promised. Thanks Dane and all team! Wish you the deserved success!

  Paul Panelli
4 years ago
Darko Despotovic has, over the past year, provided us with an excellent service experience for our Ferrari. He is by far the best service professional we have worked with in our 18 years of owning Ferraris. Always keeping us informed during the process and resulting in the highest quality service. He is flexible and accommodating. Our car is always returned spotless and ready for the next rally or drive. Highly recommended!

  Brent Griggs
6 years ago
Dane Brown quickly handled all of the manufacturer warranty issues I had with my Maserati and even identified one that I had overlooked. Car was taken and delivered the same day. Professional service well delivered. Brent Griggs

  Parviz Donboli
4 years ago
I have had Lambos and Ferraris for over twenty years. I have two Lambos and a Ferrari now, just moved to Newport from Scottsdale and for the first time I brought my Ferrari to your place for service and couldn't be happier and satisfied with the service I got from your dealership and Sebastain Vollarerts. Sebastain totally showed me he cares and when I told him this is my first visit to the service department over there, he said I hope we can do a good job having your trust with our performance for future and he did. New customer for life. Thank youParviz

  Rob Shanahan
5 years ago
I had the pleasure of working with Sebastian Vollaerts for the first service of my new (well, new to me!) 458 Italia. He was extremely professional and made sure I was comfortable with everything. The team went out of their way to make sure I was happy. Thank you!