Crash Champions Collision Repair Costa Mesa North

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Alan Le
3 months ago
I recently had my Tesla Model 3 repaired at Crash Champions, and I'm extremely happy with the outcome and their professionalism. The final cost was slightly higher than the initial estimate, but the quality of work on the car was outstanding. They also charged my vehicle, washed it, cleaned the interior, and completed the repairs two days ahead of schedule. Moreover, they conveniently returned my rental car for me. A special thanks to Shahe Keheian for his dedicated efforts in making this unfortunate incident much more bearable.

  Jesse Truong
a month ago
Work quality was poor. Paint quality was not too good. Paint drops were hanging on side of liftgate, Rear spoiler, logo, and badge were not inclue down properly became little loose after a week. Rushing to release my vehicle and did not inspect the details work done to catch and fix the little mistakes.

  John Spisak
3 months ago
My wife who owns the car dealt directly with Crash Champions. They did everything needed to repair the car in a quality manner and facilitate its transport to our new home in Florida. The wife and I would recommend them and if your in So. California they are your only certified repair company for the Tesla. That said they are good at what they do and will take good care of you and your car.

  Susan LeNguyen
4 weeks ago
I had the pleasure of having Chris help me. He was so great and answered all of my many questions. Though the repair took a while (waiting on Tesla parts) I was happy with the service and excellent repair job.

  Tanya Vo
2 months ago
For any work on my cars in the past 10 years, my one place to go is Crash Champion. My recent work on my Tesla with Chris at Crash Champion in Costa Mesa was of excellent quality and great customer service. Chris coordinated everything for me with my Lease Company insurance so I only needed to drop off and pick up the car within 2 weeks as promised.

  Kip Kelly
5 months ago
I couldn't be happier with the service at Crash Champions though the name could be better. (They're better at repairs than crashes.) Shane was no-nonsense, honest and easy to work with. Emily was always pleasant and remembered me after our first conversation. My car was ready the day they promised and it was washed and detailed when I picked it up. I highly recommend this shop and the good people that work there.Services: Painting, Body & Trim

  Hamed Sajed
4 weeks ago
The staff at this establishment is highly skilled and specialized in their field. They exhibit a remarkable level of professionalism, ensuring that every aspect of your car repair is carried out meticulously and efficiently.

  Paul Harker
6 months ago
I want to crash champions on the recommendation of my insurance company, and I was not disappointed. The professionalism and communication from the staff was great. The planning and the execution of my repairs happen flawlessly. They had my car for less than 10 days, including five or six panels worth of damage. No, it was not a serious collision, but there was a lot of work involved. I got the car back exactly as I wanted. And when I found a small defect in the workmanship, they took the car in the back and were able to Make quick work of redoing a small part of the paint. I was very impressed by that. I m very impressed with Chris who was my agent.

  Stephanie Y
2 months ago
I am writing to convey my deep disappointment and dissatisfaction regarding my car purchase and the subsequent after-sales service. Regrettably, the assigned body shop from Tesla made absurd mistakes that prolonged the car repair process, consuming 47% of the leasing contract period. I entered into a 36-month leasing agreement for a Tesla Model X at the end of June 2022. Unfortunately, Tesla and their designated body shop dedicated nearly 17 months to repairing the issues with the vehicle.In September 2022, my vehicle suffered significant damage due to the malfunction of Tesla s self-driving technology. The right front wheel suspension was directly affected, rendering the vehicle undrivable. This incident has raised serious concerns about the safety of Tesla s self-driving technology, as it led to oversteering and subsequent collision of the wheels with the curb."Upon reporting the incident through Tesla s official app, Tesla automatically assigned my vehicle to a body shop. However, the entire repair process has extended beyond 16 months. Despite numerous attempts to seek explanations and updates from the body shop and Tesla, I received minimal positive responses. The repeated postponement of the vehicle pickup date has caused considerable frustration due to the lack of communication and updates on the repair progress.In January 2024, upon reaching a Tesla service center, I found that one of the wheels had a mismatched tire. To compound matters, I was informed of a $5000 tire replacement cost. This seems unjust and unreasonable, especially considering that the vehicle required repairs due to an error in Tesla s Autopilot system.Upon finally retrieving my vehicle, I discovered several troubling issues. The body shop failed to perform effective repairs from September 2022 to July 2023. Incorrect parts were ordered, and this information was not communicated to me. When the mistake was realized, the correct parts were not promptly ordered. Furthermore, the assigned agent was changed three times during this period without any notification to the car owner. There was a lack of effective follow-up on the vehicle repair case until July 2023. Due to long-term parking, the vehicle's battery has been rendered unusable, necessitating a complete battery replacement.Throughout the prolonged and ineffective repair process (with nearly a year of waiting time due to the body shop's mistakes), I incurred exorbitant leasing fees, and my insurance costs skyrocketed. These expenses resulted from a technical error on Tesla's part, preventing the vehicle from functioning correctly, and the ridiculous mistakes from the body shop. I find this situation deeply disappointing.

  Jes Ahn
2 months ago
Fit and finsh are horrible Poor paint job, air bubbles in clear coat or base coat, accidental paint drips on undamaged body, minor scraches all around. They damaged fixed glass DLO molding while replacing surrounding parts Missing part(badge) Very poor communication for additional repair that promised when I got the vehicle back. They guaranteed that I would be able to get my car back in a week but now it has been over 3 weeks without updates. I tried to reach out couple of times. Staff left messages but I have not gotten back any update and am not able to make appointment for additional repair I don t recommend to go here for those care their vehicle.

  Cameron LaFont
2 weeks ago
This place has great customer service and they do a fantastic job fixing Teslas. Shahe really knows his stuff.

  Karina Kemp
2 months ago
Crash Champions have worked on my Tesla three times and I ve always been satisfied with the repair quality and service! Their facility is full of Teslas they repair. They re Tesla pros. ;)

  Wendy Miller
2 weeks ago
Incredible work and amazing customer service and respect. Absolutely love this company. I will be back in the future. Thank you all for all of your hard work. You all are amazing. Thank you for everything that you do

  Jacob Freeman
7 months ago
I just took delivery from Crash Champions in Costa Mesa after my car accident. They did an incredible job overall, time and quality. All of this was orchestrated by Shane. He is very knowledgeable and professional. This is my second time working with him and I can strongly recommend him to anyone in need of repairs. He always answers/returns my calls and answers my questions/ concerns

  Tyler Kowalczyk
7 months ago
Shane (shahe?) at this location is the most helpful person I've ever encountered on my Tesla repair experiences. Tesla insurance is notoriously horrible, but this man attempts to contact them constantly on your behalf and I will be using them 100% if I have an issue again. I highly suggest you use something other than Tesla insurance if you have a Tesla, as their approval system is so broken you will add time onto your repair. It is NOT crash champions fault. Both Tesla insurance is slow to send documents, but Tesla is also way behind on sending parts. I've had my car repaired with progressive in the past, and while the repair time is frustrating due to parts shortage, Tesla insurance themselves is a nightmare to deal with. Do yourself a favor, choose something other than Tesla insurance, and choose crash champions. It'll be as smooth as can be.

  Kenny Wang
a year ago
Shane and his team did a great job. Shane is very patient and always respond back to you in timely manner. My car was fixed within two months. About 80-90% of cars they fix are Tesla so I felt very confident letting them fix mine. I hope I ll never have to come back but if anything ever happen again. I ll definitely reach back to Shane and his team. Thank you!Service: Body & Trim

  Eric Erickson
a year ago
The car repair was acceptable, however, there was a blemish/corrosion near the end of the door molding that was not corrected. Jenka said the molding would be pulled and hopefully it would not break when doing the estimate on the car. When I picked the car up her said they did not pull the molding and painted over it. As a result, the pit/corrosion spot was not corrected.When I picked the car up I noticed my wife s Sun Visor was all scratched and damaged. It was on the passengers seat. It must have fallen out when they cleaned the car and someone ran over it. Pathetic and no one said a word about it. Jenka looked at it with perplexed look in his face. He essentially said that gouges are not consistent with anything in the garage. Whatever happens. I went back a week later to see if Jenka follows up. He said he would bring it up in the weekly. Meeting and he confessed that he did not. He lamely stated he asked workers individually and no one admitted to it.The whole incident left a bad taste in my mouth and the workmanship on the $1600 non insurance repair was subpar.Service: Body & Trim

  Allen Berry
8 months ago
This repair shop is "pre-approved" by both my insurance company and Tesla. Shane, the customer service coordinator, was knowledgeable and professional. Quality of work was very good quality and done on time.Service: PaintingService: Painting

  Lola Wills (HelloKittySam)
11 months ago
Had my Tesla rear-ended 2 days after purchased. Took it to this body shop and Dan was great. They service a lot of Tesla models so I knew I could trust them turning my car back to OEM. Highly recommend!!Service: Body & TrimService: Body & Trim

  David Hopkins
3 months ago
Great communication and service on our Telsa. We use Crash Champions for all our family cars.

  Jeannine Phillian
3 years ago
I'm glad I found this place. Dan gave me an accurate quote in minutes, kept me informed of the progress, and when I picked it up, you can't even tell someone had hit my car. The work was done quick and efficient and for a lot lower than I imagined. I will definitely come back if I ever need body work done again! Thank you!Service: Body & TrimService: Body & Trim

  K A
a year ago
This company is a Tesla approved Collision Repair team - that I highly recommend!! From the start Shane and team were amazing! Very communicative - and straightforward - throughout the whole process! Timing was reasonable with expected delays in getting parts from Tesla for my M3 that was out of their control. I was out of town when car ended up being ready so Shane helped get it delivered to my friends home! Great company - you will not be disappointed! Thanks Guys!Services: Painting, Body & Trim

  Noel Remo
a year ago
Really bad experience with this shop. I would use zero stars if possible.Made an appt and promptly had an inspection on Jan 17. However, Dan (Crash Champions) told me they were really busy, but I would hear from either Crash Champions or my insurance on next steps. I received Dan's estimate of repair cost and my insurance approval of the estimate by Jan 20..On Feb 23 my insurance called to ask if work had started yet. I noted that I had heard from no one on the subject. I called Crash Champions at least twice - once prior and once after Feb 23 with no answer. Finally, I heard from Dan (Crash Champs) on Mar 3 -- 46 days after initial inspection. One and one-half months later. Dan stated that I now had to sign a Repair Authorization after which he would order parts, which could take several weeks or more..Dan seems very competent, yet doesn't appear to communicate effectively or care about new customers since he is already overextended as-is. Fine, but I will never do business with him and will actively repeat this laborious experience with every OC Tesla owner I know.Separately, I contacted an alternative collision repair shop, had an inspection, authorized repairs and have commenced repairs within 14 days. Crash Champions North required 46 days just to request a Repair Authorization !!!! Granted, they are really busy, so their work may be good, however their communication skills are horrendous..

  Sel
a year ago
Shahe is very knowledgeable of Tesla. I have the Model X and the timing of getting it done was quick and a decent price. I was very happy when i picked it up. It looks like new again.Service: Body & TrimService: Body & Trim

  Greg Nagler
2 years ago
Very easy to work with and highly professional. My Tesla Model X was repaired on time and with great attention to detail. Dan, Jenka, and Alex were easy to work with and provided regular communication. I had come to this shop after a previous shop failed to repair the car. I would highly recommend this team. Take your car repair to them at the beginning step (don t waste time with another shop like I did!). You won t regret it!Services: Painting, Body & Trim

  Sam Yeh
a year ago
I will be careful bringing your car here. There s so many Teslas waiting to repair at the Logan Street autobody shop that they are basically rushing to repair and send your Tesla out I had to bring Tesla back as they scratched my tint, misaligned my door handle as it squeaks when opens and my window is not aligned properly and wind is blowing inside my car at high speed. Also, my tesla was not making a loud fan noise when I brought the car in and now it is making loud fan noise and they claimed is not related to the accident or the repair.I have more problems after the repair than before the repair pretty disappointing with your work nevertheless.Service: Body & Trim

  Robert Diamond
a year ago
Took a while to get the parts on my Tesla, but once they came in service was prompt, good communication, worked well with insurance, and car came back early and like new .Service: Body & TrimService: Body & Trim

  Karey Hoke
2 years ago
I am so impressed by everyone who works here! And a special thank you to Marvin for being awesome, helpful, and friendly. I felt taken care of every step of the way. I've never done a repair like this on a car, and I was a little nervous about the process going into the shop. But Marvin answered all my questions and was extremely helpful through the whole process. Thanks for fixing my car, guys! I can't even tell something happened to it, the job was that well done!

  Hannah Irvine
2 years ago
I had amazing customer service from the first time I called to set up an appointment. Shane was especially kind and kept me updated through each step. The repair to my car was above and beyond all my expectations and I m overjoyed with their work. Thank you so much.

  Vicki Miko
3 years ago
Trevor and Walter and the experienced painters did an exceptional job. My car was sideswiped - the door and fender had to be replaced. They replaced everything and painted the necessary damaged areas to perfection. Trevor kept me informed during the entire process - from working with my insurance company to completion status. My car was ready and polished before their ETA. Thanks for the great work!Services: Painting, Body & Trim