MINI of Concord Authorized Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  h h
5 months ago
Took time to call & speak to Service Mgr 'Robert' about recent negative experiences posted here on Google as found them concerning. He said he does not find ~ any ~ online feedback credible ... only their 'internal' feedback; apparently he feels that literally hundreds of people here on Google have spent their time leaving star ratings for no good reason ... really?He said he does not care about the reviews only willing to talk to me about my car. I mentioned he had an opportunity to explain why others are having such negative experiences and that others may not take the time to call to find out why prior to taking their business somewhere else.He said he 'has a marketing department to handle this sort of thing' and dismissed what I was asking saying he hasn't even looked at their reviews and hasn't looked at any of the online reviews. Wow! This is the Service Manager saying he does not care ... that speaks volumes.Will take my car somewhere else where they actually care about customer experiences and will address issues brought up. I don't want to spend money there for service/repair and go through what others have. Disappointing to say the least.

  Michael Folk
11 months ago
Had my 2021 Countryman serviced here in Nov 2022 and the service rep, Jacob was amazing.However, Repair tech removed my OBD-II Bluetooth dongle and I never received it back despite me sending queries via the Customer Service text message number. I also got a loaner vehicle and when I asked about FasTrak tolls, the service desk informed me that I would just be forwarded the bill. Fast forward to Apr 2023, and the first thing that I received about the transaction was a notice of toll evasion for the one instance ($7 toll plus $5 penalty) plus three others logged two weeks AFTER I returned the loaner. $7 toll is now a $48 toll evasion dispute with Bay Area FasTrak. That s not very good customer service in my opinion.

  Miya Rosenthal
7 months ago
I would give ZERO STARS if I could. SCAM is the best word to describe Mini Concord. I have never given a review before but this has been absolutely one of the worst experiences. I was forced to pay over $700 to fix a temperature sensor after a $200 estimate. They claimed they did not know what the problem was even though we established it FROM THE BEGINNING. Mini Concord kept my car for THREE DAYS, did not give me a loner car, and initially refused to even offer me a ride home. AFTER THREE DAYS the temperature sensor was STILL WRONG, reading the temperature 13 degrees off! I immediately brought the car back and was told if I wanted Mini Concord to recalibrate it (to finish the job I paid $700+ for!) I would have to wait ANOTHER DAY. This entire experience was absolutely ridiculous. Mini Concord is a complete a waste of time and money. For a bonus, staff had rude attitudes and bad service. Hope you never have to go here.

  Darian
8 months ago
I've been here twice so far to service my mini and each time they were great. Check in process was so easy and the tech was super nice. Also they give you a really detailed report and give you a video inspection and communication on when my car would be ready for pick up was great. I've never experienced that before at any other place I've been to get my car serviced.

  Mike Jones
9 months ago
I bought a used 2015 Mini Cooper there several months ago. Less than 3000 miles later and brakes need replacing, also found motor mounts broken, control arm bushings bad. Evidently the only thing done to vehicle before selling was a oil change. Now I know why they pushed a service contract so hard, the finance guy seemed shocked that I didn t buy the contract, probably realized they don t do any needed repairs to the cars just sell service contract to cover repairs at later date. Be cautious of any used car purchased here, I recommend taking it to another shop before purchase to have checked out. Remember, buyer beware, which is good advice when purchasing a used vehicle at Mini of Concord.

  Jonathan Bare
11 months ago
After a great experience with Mark via email and in person, I preordered an electric Mini Cooper and paid a $250 deposit.When the tax law changed, and the Mini was no longer eligible for the $7,500 EV tax credit, buying the car no longer made a lot of sense. After multiple promises that the deposit was refundable, I cancelled the order and expected a prompt response.Nearly six months and many unanswered emails later, I still haven t received a refund. No one at the dealership apparently has any clue or desire to resolve this. Too much time had passed between the order and cancellation to dispute the charge with Amex.Look elsewhere for your next car purchase.

  Irina Nebeker REALTOR
a year ago
If you are thinking of buying a mini I HIGHLY recommend Mark from the Mini of Concord. I was a little nervous in purchasing and Mark made sure to explain and let me test drive a few models to see the one I liked best. COULDN T RECOMMEND him enough. He even came in on his day off for me to pick up the car and carefully detailed all the details and specs. Ask for Mark when you are looking for your mini and you will get top notch service.

  David Byrnes
a year ago
The service department is on top of their game. Skyler was very helpful and informative. Mark from the sales team of Mini was an awesome knowledgeable person to talk to about buying a Mini. Definitely will get my business again

  H�ctor M. S�nchez C.
7 months ago
Scheduled appointment to see a mini but, when I arrived I was informed there had been a recall. No prior notice was given to me and no further help was provided. Just "there's no cars and we do not know when they'll be available... Have a nice day"

  Shailesh Rangari
2 years ago
We recently ordered and purchased a custom MINI Cooper from MINI of Concord and had an absolutely phenomenal experience with the dealership. The staff was courteous, respectful and understood our needs and never pushed or rushed us through the deal. Even when we backed off from our purchase of a vehicle on their lot and steered towards a custom order they supported and guided us through the process. In the midst of pandemic and supply chain concerns where every dealership was charging premiums for new vehicles, MINI Concord never charged 'markups' for either cars on their lot or custom ordered ones. Special shout out to Robert Mathews who is the best car salesperson we have ever encountered ! Robert is a consummate professional who went out of his way to find a car we wanted, then worked with us to custom build a car we needed and finally delivered our custom MINI without batting an eyelid. We would highly recommend the MINI Concord to anyone who wants a stress free and best in class car purchase experience!

  Jogz Gerardo
2 years ago
I visited Mini of Concord when they just started their building renovation. Despite the temporary facilities and steady flow of customers, everything seemed like a very well-oiled machine. They had a good number of service staff who were quick and efficient from going over your car issues to getting you a loaner vehicle. Francis DeJesus was my service advisor and I felt very confident trusting him with taking care of my Cooper. Francis kept me up to speed with what they found and all the updates via text and links. The video they took of what needed to be repaired in my vehicle was most impressive as well as the app that lists the passed and failed items. I think BMW & Mini of Concord is ahead of everyone else in the local area when it comes to customer service innovation. The app they utilize also allowed me to choose which repairs I want to approve or delay most convenient indeed! Yes, they do charge more than the average vehicle service center but it comes with a higher sense of confidence which I don t mind. Thank you Francis and Team Mini of Concord! I ll be back for my next appointment in 1-year.

  Hajni T. Cheek
7 months ago
I bring my car here for service. The staff is always nice, there is no waiting and this time they gave me a rental car for the day, so I didn't have to take a day off from work.

  Ray Custer
2 years ago
Fortunately we went home with a brand new beautiful Mini! We love it and are so excited! However the entire process was pretty unpleasant. Remember when they wouldn't let leave the car lot without buying a car? Not at Mini of Concord. We drove 70 miles to the dealership to our scheduled appointment. When we arrived the incorrect cars were pulled and ready. After walking the lot and picking out new cars to drive, we drove the first one and loved it! Came back to drive the 2nd car and our sales man was showing it and the 3rd to other customers. The cars then needed sanitation again before we could drive them. I could go on to list a dozen more difficulties. The excuse for all of this from our sales person was he was too busy. 10am to aftet closing 630pm. It we finally got our Mini. I suggest more help for the sales people

  Peter Connolly
5 years ago
The folks at MINI of Concord are great. Very helpful and patient. In particular I really enjoyed working with Mark and Sergei. They are awesome!

  Chris Pontiga
4 years ago
We worked with Jason on the purchase of our new Mini Cooper. It was the fastest and easiest car deal I ve ever experienced. We negotiated a price over text over a few days time. Got right to the point on the price. Once we agreed upon a price, we completed the credit app online and spent a total of 20 minutes in the dealership to complete the purchase. The drive to Concord took 6x longer than the actual time we spent at the dealership. Real happy with the price we paid and the ease of the purchase.

  Nelson Prince
4 years ago
Brought my car in there for service on a Monday and they told me they were closed on Mondays because they don't generate enough service business to open the service center. So I came back on Tuesday and they told me that I needed an appointment because they're too busy since San Francisco Mini closed they are taking in all of their service. I said fine can I leave my car there and you guys can get to it throughout the week when you can. They said sure we can do that and then they asked if I needed a ride somewhere and they would provide a ride. I asked if they had any loaner vehicles and they said no they are all out right now. I asked him how many loaner vehicles they had and they said about 20. But apparently they aren't busy enough to be open Mondays. I told them I needed my car looked at because it failed smog and they told me the diagnostics would cost $410. I asked if that could be attributed to the repairs and they said no the diagnostics is a separate cost. I got a call the next day and they tell me that they repairs on my car are going to cost $2,900 plus the diagnostic charge of $410. I decline the repairs and rode my bike over and said I just want to take the car and I'll get a second opinion and they said it won't be ready till this afternoon to be picked up when I was there now at the Mini dealership after having rode my bike 4 miles there to pick it up. He did say he would go and see if he can get it ready and it was ready to go in only 5 minutes. So that I appreciated!! But I felt like I had to persuade him like I bothered him to ask if it could be made sooner. I really don't feel well treated here! I'm from LA and the service center and MINI dealership in Torrance by my house was fantastic compared to this dealership. They always had a loaner vehicle for me when my car was being serviced and they never told me that the service center is closed due to lack of business. They treated me WELL and always took care of me! Not impressed at all Mini if Concord!!!!!!

  Mark T
3 years ago
Looking for a new car about a year ago, MINI entered the discussion. Watched Doug DeMuro's review of the 2019 Countryman ("Better than you think!") Entranced by the interior aesthetics, started taking test drives around south bay dealerships and was not disappointed. Started chatting with Michael Chavez at Concord MINI and made the drive, totally worth it, he and Sergei were great and I ended up purchasing that day. It's been 9 months and the car is amazing, I smile every time I get in. Driving less during shelter-in-place, so when I do, it's sport mode, every time :)

  Robert Wyland
2 years ago
Had my best car buying experience ever with Mini of Concord. Easy to agree on a price, F&I was low pressure ( not the usual torture fest), and easy and quick signing documents and vehicle prep. Wow, so much better !

  S Ost
6 years ago
ASK FOR MICHAEL CHAVEZ!Buying a car is stressful and takes long hours as everyone knows, but with Michael's professionalism, friendliness, responsiveness, and attentiveness, I had a wonderful experience. He has been working there for more than 15 years. He is so knowledgeable, and he can answer any questions. I could tell his passion about Mini Cooper and he owns one too. He is genuinely a caring person with wonderful sense of humor which helps for having a good experience.Thanks so much Michael for helping me and making one of my longing dreams come true. I finally got my MINI Cooper Convertible Sport Package!I LOVE MY CAR! I ENJOY DRIVING AND CURSING IT! WHAT A FANTASTIC CAR WITH GREAT PERFORMANCE.......THANKS SO MUCH MICHAEL CHAVEZ FOR MAKING IT POSSIBLE WITH YOUR PROFESSIONALISM, KINDNESS, AND CLASS!!

  Ying Chan
6 years ago
If you are looking for a Mini, make sure you go to Jason Krupa at Mini of Concord.I just got my new special ordered mini copper S there and I am very happy with the services and price I got. Jason is absolutely great!!I lived in mountain View, so Concord is more than an hour drive for me, but I still think it is way worth it to buy from there. I had looked for mini from couple other dealers closer to my area, they all gave me a lot of pressure in buying. Then I found Jason, communicated with him through phone and emails, he gave me good advice, offered me a price much better than the other mini dealers offered me and the purchasing process was smooth with no problem.When I picked up my car, Jason is very knowledgable, he told me all the details about the car.And he even followup few days after I picked up the car and see how I was doing with it.Best experience I ever had with a car sales. I will definitely come back in the future.

  Maria Garcia-Adarve
7 years ago
Marcel Morlino is outstanding!!I have a 2015 Mini Hardtop. I took it on Feb 6, 2017 for its 2-year maintenance, and I had superb customer service!Marcel helped me right away, and he was just great, very courteous and efficient, reviewed all my information quickly, listened to all I had to say, and took great care of my baby!He was also the service advisor who helped me last year, and he was just as nice then!I was given a loaner Mini while my car was being serviced, which was a great opportunity to test the new model. I had my car back that afternoon, free of charge. My Mini is set until next year!Thanks Mini of Concord, you guys are like family :D

  Paul Harford
4 years ago
Service Department.My long-standing mechanic ran the diagnostic on my Mini and told me what was wrong and why an engine light was on. He recommended I go to the dealer for the repair.I contacted another independent Mini garage for a second opinion. I learned that there was a factory warranty extension on the part that diagnosis #1 showed as failing. (high pressure fuel pump)With reluctance this second source said go to Mini as it is a warranted repair. I told this garage that my first choice mechanic had reset the 'lights'. She told me that the computer in my car still retained the 'event' and that it would be found.I went to Mini of Concord. I had to wait a week for am appointment that provided me with a loaner car. There are no repairs while you wait, even if it is only the $205 diagnosis. In on Thursday with the promise of an answer the following Tuesday. You read that right.Mid afternoon the following Tuesday I received a call from the service rep that my car needed new plugs and the fuel injectors cleaned. $600. No mention of the high pressure fuel pump that was originally ferreted out by one source and confirmed to be problematic and warranty work by the second source.I asked if the technician looked at the print-out I had brought indicating the problem was a fuel pump and was told the plugs and the injector cleaning were all that was needed.The plugs were less than three months old. Factory equipment. Installed elsewhere when I had the car in for a scheduled service.The service rep minimized the fuel injector clean out, likening it to a can of over the counter clean-out product and that the entire service wouldn't take that much longer. $600 and not the real problem.Mini of Concord did not want to dedicate the time on their analysis equipment to 'reach deeper' into my car's computer. They are inundated with business since the closing of a nearby Mini dealership. They are ill-prepared with an overworked staff and wonderfully, overbooked for tons of future work.The problem I wanted repaired remains unaddressed and according to Mini of Concord they have no way of confirming the problem is real despite the independent print out I provided and ignoring the question as to their full, in-depth analysis capabilities.I hope when this problem resurfaces and the engine goes to half-power as it is programmed to do, my family and I are not placed in peril. I no longer trust Mini of Concord

  Brie Silveria
9 years ago
Great experience all around!We had a not so great experience with another Mini dealership, who shall not be named, and went to Mini of Concord with some reservations. However, from the moment I contacted them, before they even opened, Jason had won me over with his responsiveness and friendliness. The used vehicle I wanted wasn't even on the lot when I called (it was still being cleaned), but Jason ensured that by the time my husband and I made the hour drive to Concord, it was at a stage where we could test drive it. Jason made the negotiation part a breeze (really because they have things priced so well!) and Alyce made all of the "fun" financing process literally fun. Our little Mini had to go back for some additional work the next day, so we dealt with Shane, who was a pleasure to work with as well. They even drove to Tracy, dropped off a loaner and brought the car back when it was ready. Such service!! Thank you, team!!

  C F
7 years ago
Best car shopping experience. Jason Krupa was solid and professional. He helped me to locate the car, offered the most competitive price among all of other dealerships on my list without any drama, and got me pre-approved on desired financial terms without needing to bother me on the phone a single time. He replied my email questions with simple, solid answers so I did not waste any time. My actual time spent at the dealership was less than 30 min. Highly recommended if you are looking for a new or used Mini in the Bay Area !

  I W
6 years ago
First arrived at Mini of Concord and was looking around. Butch was the first person that came out and greeted us. He gave us space to look around and told us to let him know if we had any questions. After a couple minutes we ended up doing a test drive and just speaking to Butch we already knew he was the right guy to purchase from made everything extremely pleasant and easy. Ended up purchasing the car and couldn't have had a better experience.

  Laura Skillington
7 years ago
We had a small snafu with our mini and Brian was very helpful. We know that he really went the extra mile to make sure the problem was completely handled and is always super friendly and very thorough. Getting a loaner or using the shuttle service is very easy and buying a car here comes with a lot of extra perks.

  Amy Carson
6 years ago
I purchased Mini Countryman from Jason Krupa. He was honest, respectful and I felt zero pressure to rush my decision. Jason was very responsive to my many emails and phone calls. We had most of the deal mapped out before I even set foot in the dealership. Once I sat down with him face-to-face our arrangement did not change except to further accommodate my needs. Not once did he leave me in the office to sweat me out or "forget" what we had discussed. It was the least combative car buying experience I've ever had and I've had a few! I think I was only there about an hour before I was zipping off in my new cutie. I am a hairstylist and when I was speaking to my client (another Mini owner) about my car, she launched into a glowing review of her salesperson. Guess who it was?

  Rafaela Guitron
6 years ago
I went into Mini Cooper of Concord about a month ago and had the best car experience a girl could ask for. Sergei Beloi (sales manager) was so welcoming! It was a very busy day there at Mini, Sergei made sure I was taken care of and put me in very good hands. Mark Wilson made sure I walked out of that dealership with the perfect mini. He made sure I test drove all the models I was interested in and I felt no pressure or was I rushed at all. If you're reading this Mark you get an A+! (I'm also a teacher) Thank you so much Mini of Concord so happy I chose to make the drive to Concord instead of going to Mini of Mountain View.

  Ivy Ku
7 years ago
Decided to buy a car one day, went online and found a couple in the bay area that I liked, emailed Jason Krupa at MINI of Concord, he replied like at midnight on a Sunday. On Monday, his day off he was emailing and calling and handing us off to another colleague Butch Madayag. Gave us a great deal. Together they provided exceptional and speedy customer service. We drove home with a mini that afternoon less than 24 hours after I decided I wanted to buy a car.

  J S
3 years ago
bought a certified mini (countryman 2018) 2 months ago. Check engine light just went off for the 4th time. Boy, I really regret buying this mini!!!!. been taking it to east bay mini to evaluate. They are very professional but the repeat issue tells me it is the car and not the dealer. I reached out to my salesman from concord mini.... crickets. May be heading to Honda soon. So depressing