Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Red Par
2 months ago
Took my Lexus there for repairs, ended up with two different colors and stolen items. Because this is a bodyshop recommended by my insurance company, I have to let them repaint my car.
Allison Mack
2 months ago
The customer service was good and they did an excellent job on the repair. Better than expected and it didn't take weeks. I went through an insurance due to a care accident that I was not liable for. The only issue was they don't have good signage for where Geico car insurance people go and the automechanics got irritated with me for stopping in their garage space. Overall, though, I would recommend this shop. Repair was very well done.
Nino Ner
a year ago
Overall their service SUCKS. They installed a wrong tail light on my tacoma, dismantled my truck bed cover and did not put them back. Left the truck super dirty inside.I am told to bring my truck back to them to fix the issue and they did the same mistake.HUSTEAD auto body dont pay attention to details.VERY POOR customer service.
janet orellana
5 months ago
This is the best auto body shop i could ever have gone even though it was through insurance. They are amazing with paint job They fix my scatpack door and my color is hard to blend it's a mango orange and when I got there it look like the first day I got my American muscle car and the after fix they detailed my car look brand new again I'm so amazed with kirt and his team
Michael Thomas
9 months ago
This review is for Husteads in Walnut Creek (for some reason, a Concord address shows up).I have had two vehicles repaired after accidents at this location in Walnut Creek. One as Husteads and one when they used to be Miracle. Both times, I had a fantastic experience.This information is specific to Husteads:Right from the start, they were super friendly. I don't know anything about cars, so I appreciate that sort of thing. We chatted while they looked over the car and I described the accident. Great customer service.After that, they worked very patiently with my insurance company. The insurance company struggled to complete estimates in a reasonable timeframe, but the folks at Husteads stayed calm, commiserated when I complained, and did their part of the repair quickly and efficiently.When they were done, the results were awesome. Looked like new. I couldn't be happier!On top of all that, they went above and beyond and helped me out when they could. I had an issue with my rental car and they volunteered to call and talk to the rental car company. Who does that? That blew me away!Highly recommended. Shout out to Dylan for putting up with all of my phone calls and e-mails. Thanks so much, my friend!Services: Steering & suspension repair, Painting, Body & Trim
David Abella
a year ago
This auto body shop exhibited the poorest quality customer service imaginable. I came to this shop as an approved Geico shop. In short, they were unable to perform the repair work necessary. I would have had no problem with the shop if they had simply told me they couldn't do the work. Instead of doing that they kept my car for 10 days. They provided no updates to me during this time. I called the manager Joel Grossman after 5 days and all he could tell me was he was going back and forth with insurance. I call my insurance and they tell me they haven't heard from the shop and that the shop is non-responsive. And to top it all off--when I come to retrieve my car, the floor mats had dirty water/fluids on them because the personnel who moved the vehicle outside did not take the time to use floor mat covers.I will note that the General Manager Joel Grossman was particularly indifferent and lacks a basic understanding of customer service.I will be filing complaints with the Better Business Bureau, CA Department of Consumer Affairs, Concord City Hall, and other regulatory and consumer protection entities, as appropriate.
DAI
5 years ago
Flawless repair and paint job. Great customer service and quality. I was nervous because my car is new and I am very picky. I tried Simply Superior because of all the great reviews. So glad I did! They did a perfect job, and for a much better price. Customer for life.
Larry
6 years ago
A very high quality shop and owner Rich Lezcano is just amazing in his customer relations. Repairs are high quality and paint finish is absolutely indistinguishable from original paint. I am very particular about my vehicles appearance and have taken three cars to Rich to fix and repaint. I have been very impressed with the experience and his ability to get a vehicle done on time.
Garth Grayson
a year ago
When I got rear-ended, the only place I know that would do a good job on my Lexus was Husteads. The work they do is off the chain and I am so happy with the result. I had to ask if it was my car because it seems as if I was sent back to the manufacturer to rebuild. Big shout-out to Klebb Machado, who keeps in touch all the way. Thanks to Husteads, I am on the road again.To all the staff at Husteads, Thank you.Services: Painting, Body & Trim
Roberta Bendel
a year ago
They did a great job on our repair. Well organized. Good quality work. Worked well with insurance and the car rental company.
Bruce Hall
4 years ago
I have used this facility for at least 10 years for family mishaps and the work has been consistently First Class. The nearby Lexus dealer also uses Simply Superior and this in itself is a good recommendation. The place is always busy but the attention to detail is always there and I would never go anywhere else even though it is a 35 mile drive for me.
Dennis Fitzwater
9 years ago
I took my truck in to have the door hinges replaced, and to have the door aligned so it shut completely without leaking. They did a perfect job and the price was right! I would highly recommend Rich and his team to anyone who needs some auto body work done. Very pleased!!!
Deborah Restivo
8 years ago
Rich and his team take the time to evaluate every detail to ensure your car is returned to you like new. They are friendly and caring. Their shop is clean and organized, which makes me feel comfortable knowing that I'm in good hands.
Rate Crushers
2 years ago
Do not take your car here , if you need it repaired within a timely matter! Unprofessional is an understatement. My car had minor damage , normally repairs would take less than a week. Its been a month, still no official date on completion.Services: Painting, Body & TrimServices: Painting, Body & Trim
HolyOne Records
a year ago
Very Professional and Honest body shop. I see a lot of negative comments posted that are pretty hard to believe. I would highly recommend this shop .
James Fletcher
a month ago
Great place, excellent staffing
Dave Montoya
7 years ago
The have the best painter in the business working there
H�ctor Juan
6 months ago
Very friendly and good job they do...Muy amables y buen trabajo que hacen...