Crash Champions Collision Repair Concord Fremont

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Matsi
a month ago
Called to bring my car in to get an estimate for repairs after a car accident and was greeted rudely by some woman who said I couldn't bring them my car unless I give them a claim number. I was confused by this and asked how a person is supposed to just get a quote for repairs and she responded rudely that they could not take a car in without a claim. Everyone I talked to said that this place used to be good until it stopped being a Mike's and I will never patron this place again. Seems like all they care about is getting money from insurance companies, it wouldn't surprise me if they file fraudulent claims to insurance as well with how they talked and acted.

  Erica Jones
8 months ago
The service was great. Just a heads up, if you're thinking of scheduling an appointment online through your insurance company, you might want to wait and call them first. I did this and I needed to schedule an estimate first, which the site didn't know.But the service was great. They gave me a ride to the car rental place, and even allowed me to leave the rental with them when I picked up my car.The work was good and they kept me informed the whole time. No surprises. They even cleaned the inside and outside of my car before I picked it up.

  Brad Hunter
3 years ago
As you may know from a previous review, I purchased my current vehicle right before Covid shut down the world. Since that time, I barely drove 4,000 miles even as an essential worker. My car was still nearly perfect in it's appearance. Then I was rear ended due to someone stepping off the curb where there was no cross walk and I had to stop right after starting to make a turn. The damage was just cosmetic luckily.Mikes auto body listened to my concern and frustration. It was clear that I have been taking very good care of the car and that I would be looking very closely at the finished work. I'm still waiting for the paint to cure enough that I can apply a sealer or protective coating like ceramic. Without looking extremely closely and knowing where to look, the repair is essentially perfect. I'm very pleased with the outcome.I'm only including a photo of the damage. Trust me when I say that the repair is basically "good as new". The photo attached was taken a minute or two after impact.Mikes Auto Body has my recommendation.Services: Painting, Body & Trim

  K Men
3 years ago
Vehicle was not repaired properly. It came back to me shaking and unstable. Was told they don t cover it after doing the impact repairs after the car crash. Beware of bringing your car here they will not help you after saying it s fixed. Bryan is a biased person. He lied to me and said my insurance company denied my second claim. My insurance company actually approved the work but he didn t want to deal with it. Bryan basically looked at me and already didn t believe because of who I am.

  Kent smith
2 years ago
I have used Mike s in the past , always great service! That is why I used them again , quality is paramount.Nicolette kept me informed all the way through, Work was completed sooner than expected. Francisco gave me a ride home when I dropped it off and Angel came to pick me up . Nice folks and very promptServices: Painting, Body & Trim

  Ophelia Cenea
2 years ago
I would never recommend anyone to this shop nor would I ever return. Michelle in the front desk has a nasty attitude and she doesn t seem like she wants to be at work. Nicholette has a slightly better attitude but she will guarantee that she is going to do something and then not do it. The shop guaranteed my car would be done monday and when I showed up my car wasn t done. Nicholette spoke to Javier and he said it would be done that same day at 3 and then I get call an hour later saying it would take another 2-3 days because they never ordered a part for my bumper. Literally the worst experience. The only person there that deserved a 10 was the man that drives the shuttle.Service: Body & Trim

  Matthew Halsey
2 years ago
We took our vehicle here for body repairs after an accident. Since this was covered under our insurance, a lot of the documentation was sent directly to them, but they kept us informed of the progress throughout the repairs. The work was well done with one minor issue. One of the molding panels on the door must have been damaged during install. This was identified by their rep and the replacement has been ordered. Other than that, everything was great.Service: Body & Trim

  Steven DeCesaris
3 years ago
Good customer service. Repairs were minor, but the job was still handled with professionalism. Cynthia did an excellent job in communicating the details & keeping me informed throughout the process. Car was delivered repaired and clean inside and out.SteveService: Body & Trim

  Alexander Jennison
3 years ago
Nate and the team at Mike's kick butt! They always do a great job and really care about your car. Highly recommend this place. Unfortunately I've been twice in 2020 due to some rotten luck and they have gotten me back in my car quickly, and my car looks like nothing has ever happened to it.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Carmen Navarro
2 years ago
I m really happy with Mike s Auto Body. Nicolette kept me updated everyday on the progress of the repair on my vehicle. It was finished before the estimated day. I highly recommend them.Service: Body & TrimService: Body & Trim

  Kelly Saenz
2 years ago
Mikes Auto Body did a great job in repairing my front headlight and panel. Cynthia at Mike Autobody kept me informed of the status and any issues it was a joy to work with. My car looked amazing when it was completed.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Debbie Waltmire
2 years ago
Mike s Auto Body did a wonderful job on the repair. They were pleasant to work with and professional. The Interface with our insurance company was seamless.Service: Body & TrimService: Body & Trim

  John C
6 years ago
I've never had a problem, always good professional efficient service and good work on my car. last time I had two accidents and made an insurance mistake and staff cleared it up with insurance company, which took their extra time and time is money made or lost. Usually I call Mikes first to give claim # and be sure I bring the car in at a not heavy time, and reserve a car at Enterprise a few blocks away...both before I drive there.

  Lee Dillon
5 years ago
While they do decent body work, customer service is kinda poor. Also, they made a repair on a vehicle, and that vehicle was sold. The repair was faulty, and the new owner can t get them to fix it. But, they would gladly give you a pay out of pocket estimate! To fix their fault, they will charge the new owner of the vehicle. Kinda shady warranty of your work. I think if they truly feel that they do quality work, they would at least say yeah, our bad, we will fix it . I totally understand that if the new owner messed things up, but in this instance, it is on them.

  Jacob Pipta
2 years ago
Nate was wonderful! He has top notch Customer Service skills. Put me at peace of mind with my unique situation. And at the end of it all, my car ended up looking better than the day I bought it.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Zacha Vitrano
3 years ago
I was in an accident involving the front of my 2017 Honda CRV being totalled. I immediately took my car to the guys and within a couple weeks time my car was brand new like I drove it off the lot.. beautiful customer service, great with keeping you informed and up to date with everything going on with your vehicle. Nate the Assistant Manager there took care of me like I was a friend, he even offered to pick me up and drop me off from my house 7 miles away. I will most definitely be referring them to anyone who needs.. I haven't looked at any reviews but if any of them are negative I dont see how that could possibly be.. Mike's Autobody was an incredible experience for me.. Thank you Nate and to the whole time that took care of me and worked on my car..Service: Body & Trim

  Rij Nemis
3 years ago
Nate is very friendly, knowledgeable and professional. He keeps me well informed about the status of my BMW M4. The car runs like brand new after the service! Awesome customer experience!Services: Tires, Steering & suspension repair, Auto engine diagnostic, Body & Trim, BatteryServices: Tires, Steering & suspension repair, Auto engine diagnostic, Body & Trim, Battery

  Amy S
2 years ago
They did a great job of communicating the process, time for parts and expected date of completion. I m just sad that they gave me my car and it wasn t driving right. Also, they gave me my car without full air in the tires. I ve used them in the past so I was thoroughly disappointed this time around.Service: Steering & suspension repairService: Steering & suspension repair

  Demetricus Edwards
6 years ago
They are The Best!! My entire experience was seamless. I would recommend Mike's Auto Body to anyone needing body work. The ladies n the front office are great and my technician Chris was kept me in the loop while my car was being repaired.

  Charlemagne Cavett
2 years ago
I ve used Mike s Auto Body for years and have been happy with their quality work. They have competitive prices and received the finished product on time. Excellent customer service!Services: Painting, Body & TrimServices: Painting, Body & Trim

  scott vizcarra
5 years ago
I had repairs done at this place before. My car was deemed too old to get parts for so they decided that they didn't want to use reconditioned parts. First were available so I wound up taking my car to another auto repair place who was able to do the job. Mike's customer service is poor at best.

  KLS smite556
3 years ago
Auto Body. I was side swiped on the freeway. Brought car in for repairs. They took a damaged rim swapped sides. Charged my insurance for fixing. Paint from other car is still on the rim. When I looked at the repair. I only looked at the side that was hit. I did not walk around the car. Please beware of this business. Take lots of pictures before and after.Services: Painting, Body & Trim

  Nichelle Rachal
2 years ago
My car looked great, they did a wonderful job with the repair. My one complaint is the amount of time it took in relation to the work performed...it was a small scratch that needed to be repaired, the number of days it took seemed excessive.Service: PaintingService: Painting

  vitaliy kartamyshev
7 years ago
My car was in repair 26 day ,they not fixed my car ,I am returning my car 3 times after 26 day service.I think the farmer's insurance not care at all .After 31 days1) my truck camper leak2 )stearling wheel not straight , turn to left side3) brakes fluid from fixed wheel leaking4)multiple scratch on carBut most important is having brake fluid leak and former insurance after 2 days I wassend pics leaking brake fluid the send me @ (I received your photos. I will review them with the shop and get back with you. Thank you and have a great weekend)

  Stacy VanAbrahams
6 years ago
For those of you who immediately identified with the bizarre Suburu ad some years back featuring an adorable Labrador pooch... this review may be useful. Others click past and save your time now. Though one (hopefully) cannot actually compare what one feels for their four-wheeled companion to their four-legged one... if yours has long been a pivital part of your (several generation) family and loyal to a (multi century) fault, the decision to put him/her down can be scary and painful. Don Herbert and his intensely knowledgeable, patient, compassionate and tireless team at Mike's on Fremont Street was exceptional through mine. Through the multiple phone calls, emails, visits and estimate rework I put these folks through (Please don't.) trying to come to grips with losing my... "Red"... their service never faltered. During those visits I witnessed dozens of interactions of folks dropping off/picking up and noticed lots of the same kinds of "golden rule" stuff even with the detail-sentimentalists types like me. See Don - but hey, don't tell him I sent you. ;-)

  Pebbles Johnson
3 years ago
They were awesome! I was shuttled home and back to pick up my vehicle upon completion my Mike s. I was kept informed and they even did extra work at no charge! Awesome job and fantastic service!

  Jesslyn Farros
4 years ago
I had a wonderful experience with Mike s! They were very friendly, kept me well informed throughout the entire process, and the repairs turned out beautifully! I would definitely recommend them. Especially Nat, he was great!

  Ben Porter (AnubisAnkh)
2 years ago
Oscar did a great job communicating with us on the progress of our van. Even though, there were delays with the parts that were needed, I received updates often which I really appreciated.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Greg Ri
8 years ago
I had to bring my vehicle back to them 5 times. I'm filing a lawsuit because they lied about the circumstances of a repair the should have done. On a second vehicle, being a insurance repair, went back three times. The first time because the rear bumper was not attached. Imagine going out of a parking lot and your bumper falls off! Even the insurance agent I was working with, said she would have never recommended getting a car repaired there.

  Jaisy Kim
3 years ago
A big tree branch fell on my car and made severe dents/scratches on my hood. Mike's Auto Body took care of me right away. Also Nate was very professional and helpful throughout the entire process!