BMW Concord Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jessica Sepulveda
a week ago
My number one favorite BMW dealership! I live 20+ miles away but driving out to Concord because of the service floor staff. (NEVER GO to BERKELEY BMW, sales are the worst and service robs you of unnecessary work). Concord BMW on the other hand has YOUR best interest (in general). I love all the people I have interacted with specially Kevin, Brian, and the women at the payment desk. A year or so ago I went for a routine service and ended up needing breaks. They quoted me about $500 but told me they could do it for that price but advised me to wait until next week when the brakes were on sale. I decided to wait and paid ~$160. It was worth the wait! Recently I had my 4 series serviced for its 50k service. I informed the staff I probably wouldn t be able to come back the same day due to work meetings and they were extremely understanding and accommodating with the loaner car they provided me with. Highly recommend if you live near by or don t, it s still worth the drive !

  Michael Castillo
2 days ago
The people were very efficient. They each have a role and they stick to it. My service advisor was helpful and practical and they resolved my problem with a squeaky steering wheel. They issued me a courtesy car which was a 2-door, I just wished it was also an SUV as I m more comfortable driving that. Overall very good except of course it s pricey, but that s to be expected. Thanks.

  Marci Finley
6 days ago
The service at Concord BMW is wonderful. They are friendly and make you feel welcome. I like that the technician that does your service texts you with a video of the service check. A loaner car is an option I appreciate as well as the car wash. I will always have my car serviced here!

  Liane Moldenhauer
3 days ago
Our i4 was having issues with its suspension. Vernon was very thorough with the diagnosis. When he realized it wasn t a quick easy fix, he did a fantastic job communicating the time needed to ship the part and kept me well informed of when the car was going to be ready. A very plesant, professional experience

  Lisa Collins
2 weeks ago
Victor was exceptional from start to finish. He set everything up with no wait and helped get a loaner that I am interested in purchasing when the time comes. Best visit I have had to date and will request him each time. Thank you for all your help!

  Ramona Robinson
a week ago
It is always a pleasure to go to Concord BMW/MINI. Customer service is a priority so the experience is always 5-star! My service advisor, Angel Vazquez is the best, he is personable, professional and polished!!Thank you all for the great experience.

  Maria Hallis
2 weeks ago
I had my 2008 BMW serviced at Concord BMW. My advisor on this visit was Angel. He took the time to explain what extra issues needed to be addressed after the multi-point inspection. He is thoughtful and attentive. Overall a great experience.

  Ricardo Gonzalez
a month ago
I recently took my car in for service at BMW Concord. I must say, I couldn t be happier with the experience from start to finish, their team demonstrated an exceptional level of professionalism and attention to detail. The service provided was thorough and detail-oriented. Every aspect of the maintenance process was handled with care, and I felt confident that my vehicle was in good hands. They also took the time to explain everything to me and addressed any questions or concerns I had, which I greatly appreciated. Overall, I am 100% satisfied with their service

  Ronnee Hiles
6 months ago
My X5.0e is only two months old. Returned to my car after a Dr s appointment, the NEW car did not start, dead, kaputz. Called the dealership who then remotely performed a diagnostic. Determined the car should be towed to the dealer. Waited 2-3 hours, no-show on the tow truck. This was broad daylight in an easy to find parking lot. After waiting for the no-show tow, I once again tried to start my car and to my surprise it started! Yea!! I immediately drove to the dealer as the initial diagnostic revealed four major problems. The dealer needed to keep my car for a week to effect the needed repairs. Picked up my NEW car, all appears to be okay, so far. The service personnel failed to reinstall a large moulded cover in the cargo area for the battery and other electronics. (See attached photos). Joey, the service advisor was very helpful, actually made the ordeal palatable. Good job Joey!Services: Electrical repair, Auto engine diagnostic

  Alecia Owens
2 months ago
Friendly, kind and courteous. I got in there to get an oil change and car came out looking like it was off the showroom floor. Everyone and I mean everyone I came in contact with was very nice! Thanks Concord BMW!! AND thanks Victor!!

  David White II
3 months ago
Miguel is the man. He is always there for me when I need it most. His customer service is always spot on! He really makes the service experience something out of a movie. I appreciate your professionalism and attention to detail. Whenever I go to BMW Concord, they always make me feel like I'm part of their team. That type of experience will continue to keep me loyal to such a great staff!

  Michael S. Tancio, DMD (TANCIO DENTAL CARE)
a month ago
Miguel always provides exceptional customer service at BMW Concord! His demeanor, professionalism, and enthusiasm are above expectations! Angel was so friendly and helpful also.Kudos to the service department! Great crew! Highly recommend BMW Concord for your service needs.

  Kristina Rochin
a month ago
I noticed a noise in my car and made an appt with service. I was able to get a next day appointment which was great. For this service appt, I worked with Miguel.He was extremely friendly and knowledgeable. Excellent customer service. He made the whole process a breeze and made me feel at ease.I highly recommend Miguel from the service department!Other times I have came in for service, I have worked with Skylar who also demonstrates great customer service and is very communicative.

  Ian Peck
a month ago
Victor and the service team at BMW Concord were absolutely terrific. He was very clear about what kind of service my car should get and explained what should happen now versus what can wait. I really appreciated all of the helpful communication and I know my car is in good hands. Thanks guys!

  ATHENA NELSON
2 months ago
My experience was perfect.. prices was fair and I was able to use my coupon on my spark plug replacement service.. I was given a loaner car so I was still able to handle my business. My car was done in just a few hours.. My car was washed - tires shining and all ready to go.. and the text service is amazing . They keep u update on the process. 5 stars

  Bob Sansoe
4 days ago
I ve been a customer at Concord BMW for my last three leases. This last servive was the best of all. It was a routine service but had a small glitch in that I had a drivetrain malfunction show up on my screen. I had scheduled my service and they took my X5 in and had it checked out & back to me in a couple days. I used one of their X3 s and received a call that an ix became available. That was an amazing ride. This was a great service experience as well as driving the ix. Thanks Victor.

  Elena Ortega
4 weeks ago
service was very friendly and knowledgeable! They were very efficient. Victor was so professional and knew exactly how to remedy the problem I was having with the CarPlay app. David was very friendly in arranging my car pick up. All in all a great car maintenance appointment.

  Aneela Ahmed
3 weeks ago
Excellent advisor Miguel. All staff and the whole process smooth , easy and pleasant from start to finish. I was informed upfront of my cost in writing. I did not have to worry about pickup and drop

  Prod Soun
a month ago
On February 21, 2024 I worked with Victor Burshtein at BMW of Concord and he was really professional.I worked with Victor at BMW of Concord and he was exceptional throughout the process of services needed for my car. He made the entire process delightful!I highly recommend him to anyone looking for a honest Service Advisor for our BMW.

  Wren Taylor
2 weeks ago
My Service Manager Joey was personable, professional, courteous and very helpful. He named services deemed needed for my car and gave me the prices for each for my consideration, not pushing me to sign up and pay for these. He ordered a complimentary Lyft ride to home and back to the dealership and complimentary car wash with vacuuming! I also received a complimentary video inspection of my car sent to my iPhone and computer! Wow! What s not to like about service at Concord BMW? I ll be back and asking for Joey as my Service Manager!Thank you, Joey, for all your help!

  Nancy Westermeyer
a week ago
Our usual advisor is Vernon, who is always helpful and efficient. Prices are what you expect from a dealership, but not outrageous. We would recommend BMW Concord and Vernon for your BMW cars and service.

  Sarah Gibor
2 months ago
Service this time around started out a bit surprisingly with the person on the phone asking me to call the parts department to check on parts inventory. Seemed odd (I deducted one star because of the phone interaction). Once I was onsite to drop off my car things improved immensely. From the super nice gentlemen that receive the car, to the fantastic advice and communication from Victor, things went very well. Everyone seemed to be at the ready to be helpful. 5 stars for the in person experience.

  RAJ GOUNDAR
a week ago
Victor at BMW Concord always gives amazing customer service. Explains every service needed and is a wealth of knowledge on BMWs. He is appreciated and I will always take my car to be serviced at BMW Concord as I know it's in good hands.

  Jay
a month ago
My service experience with Miguel and every other service advisor I ve had here has been great. Miguel kept me updated throughout the whole service process and went through the vehicle inspection results in detail. He was also able to accommodate me with a Lyft ride conveniently as my vehicle was being worked on. I would highly recommend any of the service advisors here.

  Taimer Sorkhabi
4 months ago
My experience with Concord BMW s Service department was wonderful. From start to finish, they expertly and promptly addressed a problem with my car. They answered all my questions, provided an accurate account of what needed to be done, and they were very flexible and patient with my needs and scheduling. I highly recommend them for servicing your BMW vehicle. My technical superstar advisor was Vernon, and he went above and beyond to ensure my experience was a great one.

  lustosamw
2 weeks ago
I was impressed with the courtesy and customer service provided by BMW of Concord. I was calmly and cordially attended to by everyone I interacted with, but I would like to give a special appreciation to the attention given by Kevin de Souza, who kindly answered all my questions without rush making my visit to this dealer a good experience. What to say about my Beamer? Well... they made a great job. My 330i is power, working perfectly as expected. The highlight is the coffee making machine :)). Delicious cappuccino. Spectacular BMW.

  Priscilla Aguirre
a month ago
It was our first time visiting BMW of Concord and Miguel Alvarado gave us GREAT service. The service was efficient, helpful and he provided good quality support. We appreciate the new relationship and plan on coming back to BMW and Miguel Alvarado specifically who took very good care of us and our BMW.

  andrew wright
4 months ago
Shout out to my service advisor Kevin Azmoudeh. He was very professional with me in explaining everything with my service from the beginning till pickup. Also the video inspection from the technician is really cool, I was able to see everything under the car that I don t normally get to see. Very cool added service. The dealership is very clean and I loved the ambiance and amenities while I had to wait. I left happy and with a very clean car. Highly recommend BMW Concord.

  dipesh raj manandhar
a month ago
Had an engine light go off. Was under warranty and got an appointment the day after I called. I was provided a loaner upon request as well since the service was going to take a day. Overall the dealership is great and the service folks are excellent as well.

  Dre' Tatum
2 months ago
Service was relatively fast and painless. Kevin in the service department was great. I brought my car in for a recall repair and added an oil change since I was there. Of course I was told all of the things I needed to change soon (+$5k), but the work they did was clean and timely, plus they cleaned my car and got me a Lyft to and from work to the dealership.Great service!