BMW Concord Parts Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Harika Maddala
4 months ago
Insanely long waiting times despite having an appointment. My car was handed over to me with stains all over despite then washing it. They said they would return it in 30 min and had me waiting on it for over an hour without any info. The service person I was assigned to also made rude remarks about the mileage on my car. All of this despite billing over $1000 for recommended services on my car. Very disappointed with this dealership. It is also annoying considering how few MINI service centers there are in the area.

  Fernanda Carrillo
2 months ago
I went to buy a new battery today and Christian was very attentive and professional. He performed an excellent customer service, he went above and beyond.

  Melba Davis_Russaw
a year ago
Coolant was low. I didn't have an appointment. They were nice enough to take care of me. I so appreciate Concord .

  Mathew Macedo
5 years ago
okaIt's okay, the shuttle driver was not very pleasant and she gave us wrong info. Thank God the other staff was there so when we asked the second time we got better info. Alan was our service rep and he was really professional and had a good experience with him

  Robert Cook
5 years ago
Zero stars. The worst service ever. Words cannot even describe the horrible experience we had. Never buy a BMW. If you made such a mistake. Never take it here. Customer service is lost on these people. The employees walking around almost give off the worst pretentious vibe that they are BMW and anything wrong with their product is your fault.

  Stephanie Baker
5 years ago
Bridgett provided me with excellent customer service! She was knowledgable about scanned codes & vehicle services. She informed me of a recall and made an appt to fix it the following day.

  Willie Haynes
5 years ago
No one came out to explain anything that was maybe going on with my car my engine light was still on no one came out to explain why

  DizzynDeaf
2 years ago
The service manager and his crew are helpful. #BMWRockstarLife

  Justino Flores Jr
2 years ago
Extreme phone wait times for the parts department.

  Kevin Cokeley
4 years ago
Very nice people very helpful i

  LangDaLa
4 years ago
Very helpful staff.

  650i N63
3 years ago
Great

  Brian M. Larson
5 years ago
Great service