Autos International

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lily Cai
10 months ago
Very overpriced, would not come again. This place is more expensive than even the dealership. They charged me over $600 on routine maintenance. When they were almost done, they wanted to tack on an additional $110 for alignment. But that's not all, they also said my battery needed to be cleaned for an additional fee. For the price, they should've done that for free.I feel like got taken advantage of. I'm not a car person, so I don't know any better until I talked to some family and friends and they told me I got ripped off.The place overall is also not very professional. The reception area is in a little cramped bungalow. They had a hard time getting my name right on the phone, even after I corrected them. When I got my invoice, it was still incorrect.On their website they advertised free shuttle service, but they ended up using my own car to drive me home. My steering wheel was grimy when I got my car back.It also took them the whole day before they had my car ready. I dropped it off at 8:30am and got it back last 4pm.They have some promos on their website but the receptionist wasn't even aware of it when I mentioned it. One of the new customer promo is 20% off if a competitor's quote is cheaper, and they wouldn't honor it. Very dishonest and sketchy.

  C. Davies
a year ago
So great!! The after hours drop off service is so convenient and they are fantastic at their job and communicating. I never worry about being taken advantage of and fully trust them with my car. They have helped me out multiple times and I have never felt pressured to make a repair and I have had great results for reasonable prices. Highly recommend.

  GEEZY R
6 months ago
I dropped my car off at 8am for a smog check and an oil change. They didn't finish with my car until 1pm the next day. They didn't call me or anythingI was so upset. Then, they still charged me the entire price. Terrible service.

  Jeremy Jacobs
2 years ago
Having a trustworthy mechanic is important to me. Autos International has always been great and I have sent a lot of people there. They take the time to explain what is wrong and what options I have. They don't ask me to fix things that are working fine. They are responsive and friendly. They are the only place I take my cars.

  Alan Kagawa
a year ago
I was having a terrible day. My car wouldn't start, and it was already 4:00 p.m. by the time my car arrived here. Knowing that I had a long drive home, John examined my car, found the issue, and fixed it so that I could leave by 5:00 p.m. I can't recommend this place more highly. The staff was very kind, the service was excellent, and the prices were absolutely fair. I will come back here for any future problems and will recommend this place to my friends and family.Services: General repairs & maintenance, Auto engine diagnostic

  Jenny Makakoa
a year ago
Autos International has been my source for all things involving my car since 20018. I find them dependable, reasonably priced, and knowledgeable. All interactions have been positive and friendly. I highly recommend Autos International.Services: General repairs & maintenance, Auto engine diagnostic, Auto maintenanceServices: General repairs & maintenance, Auto engine diagnostic, Auto maintenance

  Rachel Gustafson
4 years ago
Went in for a Smog Check, added an oil change and they advised me on a couple of items which were easy to fix.Made appointment -got to my car right away. And I was impressed at how fast it all went.Reliable service, good prices and a really great place to bring your car if you are looking for a local mechanic. They service all 3 of our cars, and have.3 happy customers!

  Vincent Dinh
2 years ago
0 Stars if I could.Couldn't be happier with the technician I worked with, he knew his stuff and straightforward. However, my experience with John the owner, albeit short, was extremely unpleasant. The lack of transparency in this place was horrendous. When I was talking with the technician, John cut him off and basically told him to shut up and said that they don't know anything about the repairs. I was asking very generic stuff about the car since I am not a car guy and wanted further elaboration, but he still insisted that they did not know anything. Isn't he supposed to be a very experienced tech?? I honestly felt a lot of hostility from John for no reason.Unfortunately, the guarding of information and deceptive business practices at this shop is scum level. There are thousands of transparent, trustworthy, and good-hearted mechanics out there that will be happy to get your business, this shop is NOT one of them.

  John Murdock
a year ago
This auto repair shop is first rate. I have been a customer for many years and have never been disappointed with the service.Give them a try, you will be glad you did.

  Sara G.
7 years ago
I brought my TDI in for new control arms and an alignment. I am beyond pleased with the prices and service. They made it really easy for me to take care of everything outside of work hours. I have every intention of making Autos International my local mechanic.

  Mike Crawford
2 years ago
I had a check engine light on my 2012 VW Touareg and took it to the dealership (not to mention names ) To make a long story short the dealership presented me with a vague diagnosis and possibly needing an engine at only 105.000 miles. They also proposed removing the engine to replace VVT parts. After hearing that my confidence was deflated with the dealership.. I then had it towed to Autos International. They took the time to diagnose it correctly and ultimately it was simply the high pressure fuel pump. Which the dealership completely overlooked. Thank you to John the owner and Mike who did the repair. Mike & KathyService: Engine repair

  Sara G
5 years ago
I am so glad that AAA has them as one of their auto mechanics otherwise, I never would have found them. Both Diane and John have helped me save money I explaining to me how to do simple things myself.My kids car blew up on the freeway. The belt broke and I assumed that the car would no longer run. John took the time to explain to me how to how to jump the car and charge the battery, in order to start it and diagnose whether the car blew a rod. The repairs as a result we're very reasonable.I also bring in my cars for them to do the work I am not capable of doing myself.I believe the people who run this shop or incredibly trustworthy and I plan to bring in my cars as long as they are around.

  Tyler Barazoto
a year ago
Love thier work! They are extremely detailed and thorough and they are extremely helpful in figuring out what can be done, and they have done a great job taking care of my older vehicle.

  Chet Looper
3 years ago
Very pleased with my experience. They are polite and professional. They're partners with Costco and AAA and gave me a great price. I really recommend them.Services: Transmission, Air & cabin filter replacement, General repairs & maintenance, Oil changeServices: Transmission, Air & cabin filter replacement, General repairs & maintenance, Oil change

  Matthew Goerke
6 years ago
Good people here, explain what and why, never feel pressured.Oil change w quality oil good price, in line with your drive thru LOF places with no hard upsell!Will come back!Have done my brakes in my car and oil in wife's !

  Dylan&DonaldMom
2 years ago
Was referred by AAA. Had a Used Car Inspection done on a vehicle I was interested in purchasing. These guys are EXCELLENT! Highly recommended!

  Simon O'Sullivan
10 years ago
I have taken all our family cars to Autos International for over fifteen years. Always very obliging, providing great service at a reasonable cost to me. Highly recommended.

  Matthew Spaur
5 years ago
My wife and I trust John, Diane, and the crew for all our car care needs. They're prompt, reasonable, and easy to work with.

  Gloria Warnick
2 years ago
I love going to this place for my auto care. They treat me with respect, listen to me, and are careful to tell .e what they will do and how long the work will take.

  Karen Nolen
2 years ago
I've been going there for years they're the only batteries I buy now The service is really good and the people are very nice

  Andre 350 (Thumperf350)
6 years ago
Best shop in town. Great staff to work with. I take all of my cars to them for service and repair.

  Alena L
11 months ago
Great place to get a smog done. Very professional.

  Travis Swenson
7 years ago
This is the only place I take my cars for repair and service. They do great work in a timely manner for a fair price.

  David Starr
a year ago
Quick and efficient smog check. Thank you Autos International!! AAA certified!!

  Robert Henderson
10 years ago
Fair prices, honest evaluations, no extra charges. Staff is friendly, service is excellent.

  mark m
3 years ago
Honest and trustworthy. Good quality work at fair prices.Services: Electrical repair, Electrical, Auto engine diagnostic, Auto engine tuning, Engine repair, Brakes, A/C installation & repair, Air conditioningServices: Electrical repair, Electrical, Auto engine diagnostic, Auto engine tuning, Engine repair, Brakes, A/C installation & repair, Air conditioning

  alex webster
6 years ago
Great job they replace the engine in my truck.

  Stephen H Zendt
4 years ago
Good quality work and very good people.

  Peter Teffano
3 years ago
Excellent service and very friendly staff!

  Real Always active Richmond
4 years ago
Great prices on batteries!