Valvoline Instant Oil Change

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Elizabeth Dietler
a month ago
They ruined my friends cars' engine and are refusing to fix it. In her words:"Thank you for ruining my engine Valvoline in Citrus Heights and not taking responsibility.In case you can t see the review Ruined my engine!!I got my oil changed on a Wednesday, was broke down on side of the road Friday night. Got towed to a shop and they didn t remove the oil gasket when they removed the old oil filter so there were two gaskets on the oil filter which caused me to lose 3.5 quarts of oil. I contacted them immediately simply wanting my oil change refunded and to cover the new bill for oil and make record in case there was long term damage. They insisted I should have had my car towed 40 miles back to then and refused to refund me. Fast forward to last month, I have metal in my oil which is caused from running with low or no oil . They are refusing responsibility of course still and the Bureau of Automotive Repairs is now involved. Stay away from this place"I get that mistakes happen but their response is absolutely unacceptable!!!!She just wants her car back to the well cared for and running state it was in before visiting this establishment. We are going to get real loud until they decide to take accountability for this issue. Would not go here myself and don't recommend you do either!!!!

  Roman Alexander Molitvenik
3 months ago
Izmael, is a true professional and gentleman to deal with. He went above and beyond helping me with my oil change and even giving me some pointers that the turbo on my car is leaking and will need further attention. people like this are rarer and rarer who were willing to go the extra mile. many blessings. Izmaels and teams service and work ethic makes me want to be a Valvoline instant change customer, Merry Christmas

  Andrew Gayner
4 months ago
For years now I've only used Valvoline instant oil change centers and have been very satisfied. However my last two oil changes have me very concerned. It seems like the employees are not trained very well. Lots of rookie mistakes. For instance my last visit, a tech mistaken my transmission fluid for my oil! I had to call them out on it for a manager to come check it out, who was at lunch at the time. The worker ended up sucking out some of my transmission fluid but they wouldn't replace any. They said it was still at a normal level even though it was at the bare minimum level. Also, what's up with grown men sagging their pants, especially at work? Do I really have to look at their underwear. . I have a video recording of my interaction with employees and manager confusing my car fluids. The manager did try to rectify the situation and was nice but I can't stand that he just wouldn't add a little transmission fluid for what they sucked out. Either way I'm not sure if I can go back, the fact they would mix those fluids up has me paranoid to bring my old car back again. ~Andrew

  Igor Gamanov
3 months ago
A good place to change the oil and generally check the condition of the car. Today there was a small incident, this happens when people work , the staff apologized many times while solving this minor problem. It took about 30 minutes and I received a 50% discount. Thanks for your service, see you soon. Happy New Year guys.

  Tiffany
4 months ago
Highly recommended! I went in after my drain plug was stripped, and the manager on duty (I believe his name was Marco), was extremely kind and professional! He made sure my car was repaired and I was on my way in less than 10 minutes! I will always come back to them for my oil changes! Thank you all so much!

  Carrie Bear
4 months ago
I will never ever go anywhere to change my oil other than Valvoline. I always go to Valvoline in my area, Was in the Citrus Heights area to visit family when I had an issue with my skip plate. They helped me out, no waiting and were the best at explaining to me what I'd possibly done wrong.

  Niko Shin
2 months ago
Gotta bring your own oil filter and if they send you to a shop to get one it doesn't carry it so they waste your time.

  Aliaksandr Lev
4 months ago
Very fast and professional, everything took less than 15 minutes. The guys are extremely polite and positive

  Tony Husar
6 months ago
The guys were fast and nice . Did good service to my car . 5 outta 5 . Good job guys keep it up

  Ramiro Fernandez
10 months ago
Everyone was nice and friendly! One gentleman had notified me the day before I was going to get my oil change with a Groupon I bought was not valid until 24 hours after purchase. I didn t read the fine print so that s my fault but thanks to him I didn t have the problem of getting the service done and not being able to pay scenario. Wasn t 15 minute service but as long as it was less than 30 minutes is what I cared about and it was a good deal on Groupon! I even brought Lucas oil for them to put in as well and they put that in. Only minor thing I didn t like was a fee for hazardous waste and tax not included in the Groupon.Service: Oil change

  Paul Dyer
9 months ago
Quick but sloppy and incomplete work. I had a $25 off coupon so I decided to try them out. Well, these are the issues I had 1) They check off items as "good" that they did not check. (IE: They checked off the Cabin Filter, it's in the glovebox area, I can assure you they didn't check it). 2) They got oil all over the place under my truck. Basically when they pulled the oil filter, they didn't use anything to catch the oil, so it drenched the power steering rack. (A well known issue when working on a 5.7 Hemi). When I got home I saw it was dripping on my driveway... I was able to go under it and clean it up with a rag and some cleaner, but why should I have to do this after on a $140 Oil Change? 3) They never reset the maintenance reminder on the dashboard display (I ended up doing it myself, but it's something they should have been done) 4) They mis-state the factory maintenance schedules, wanting $200 for Gear oil (differential) service, saying that "RAM recommends it every 30K miles (was even on their computer screen). I declined, but decided to pull out my owners manual to see that it's recommended every *60K* for *severe* service and 120K for "Normal" service.Will not be back, the pricing even with a coupon is near if not more than "Dealer" pricing, and the service is mediocre at best.Service: Oil change

  Tim Sebeni
a week ago
Outrageous pricing for an oil change. Hard upsell on other services.

  Helen Camp
8 months ago
My experience was 10/10! The guys were so nice, professional, fast, efficient. I was in and out of there quickly. I will definitely be back and I definitely recommend!!

  I. Sami Siddiqui
a year ago
Never going back to this place! It took them one hour and 17 minutes to change oil because they were shorthanded. They falsely advertise. They can do the oil change in 15 minutes. When I got in line to get service, they should ve told me that they were shorthanded and it s going to take longer. There was a car next to me. They came in after me, and they got done with that car before my car. They charge me $18 more for extra quart of oil because their $125 service includes only 5 quarts of oil. I drive a 2019 VW Teague. I believe this is done by design to falsely advertise total price of $125 so they can charge additional $18 per car additional oil. After the oil service was done, they did not put in next service sticker or reset my mileage meter for next service. There is a Jiffy Lube under a mile from my home and they charge just under $100 for the service but I don t like the fact that take hour and a half to do the service. The principal reason I went to this shop . so I can get the service done in about 15 minutes. They re over priced, terrible service, and they re falsely advertise the time and the cost. I will never go back there again.Service: Oil change

  Mike FromYuba
a year ago
Had my Jeep's oil change done. They checked tires, all filters fluids and lights. The people were pleasant to deal with and very efficient. Took all of 15 minutes . Pricing was competitive. I would recommend it.

  Daniel Schwartz
7 months ago
Just had to wait a few minutes for them to finish up the car ahead of me. Was in and out, in about 12 minutes. They did a good job in my opinion

  Stefany Simpson Cook
a year ago
This place was great. I didn't even have to get out of my car. The price was good too. Found my new oil place. Definitely come back here.

  Wanheda
7 months ago
Quick and friendly service easy in and out and good price for oil change!!

  Farzad Ahmadi
3 months ago
Great services and prices. Friendly employees

  Michael Vengeance Florentino
a year ago
Staff are friendly and got my oil change done in ~20 minutes. Some of the managers moved from the Folsom branch to this one. I wish they would open Nother branch in Roseville.

  puckboy
a year ago
Fast and efficient. Great price and nice people. Can't ask for more! Nice to be able to stay in my car too

  Gregory Bratten
6 months ago
Oil change the person removing the oil filter spilled oil everywhere. Won't be recommending this place

  Viktoria Olesyuk
8 months ago
Nice service. Everyone was very nice and kind. Oil change was very very quick!!!

  Tracy Sorrell
a year ago
Great customer service from Aftab and Ishmael. THANK YOU GUYS A good place to get your car serviced.

  Greg Reyes
a week ago
Efficient and fast.

  Raul Mejia
9 months ago
Quick service, knowledgeable staff, in and out in less than 20 minutes

  jay carrillo
a year ago
They helpful and real with you not tryna scam you, suggested everything to me very respectful and fast food peopleService: Oil changeService: Oil change

  England 1967 Francis
a year ago
Drove in and no one helped me great place Great job Josh manager

  Daniiar Moldokulov
6 days ago
Great experience!

  Chad Lahue
7 months ago
Great service. Easy to use.