River City Brakes Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ms. Amy Douangmany
2 months ago
Exceptional Brake Service at River City Brakes!I recently visited River City Brakes for a brake pad and rotor inspection, and I couldn't be more satisfied with the service provided by Michael and his team. Michael promptly assessed my brake system, identified the necessary parts, and assisted in finding high-quality replacements.The efficiency with which the labor was conducted was truly commendable. They managed to complete the job promptly without compromising on the quality of their work. The level of expertise and attention to detail demonstrated by Michael and his team left me with a sense of confidence in their abilities.One notable aspect is their availability; unlike many auto shops, River City Brakes is not booked out too far in advance, making it convenient for customers who need timely service.Overall, my experience at River City Brakes was excellent. The friendly and professional demeanor of the staff, coupled with their efficient and effective service, has earned them my trust. I highly recommend River City Brakes to anyone in need of reliable and top-notch brake service.

  A Eye
2 months ago
I'm relatively new to the area though new. I needed some service done on my brakes. Took a shot on River City. It wasn't something simple like pads. No had to be the rotors. Mike has been an absolute savior. I haven't even had the rotors replaced yet. He's just been so kind and .understanding Very easy to work with, especially for someone who's not a mechanic. I'll update my review after the job is done but as far as customer service, he's tops in my book!

  Josh Vance
4 months ago
Maybe the most honest mechanic in the Sacramento Area. I took in my car for routine brake pad replacement. He took my car back, took a look, then came out, handed me my keys and told me to save my money and come back later-my brakes looked good and didn t need replacement. He was very nice and appreciated him being upfront.

  Emily Galassi
4 months ago
They fixed my rotors and brake pads and were very quick about it. The gentleman inside is knowledgeable on many cars and is informative on the types of issues different cars have. Side note, It's unfortunate that they have such early hours for people who get off work later in the day. Plus you need to bring a heavy duty jacket to stay warm inside the facility if you wait.

  B BC C
3 months ago
Mike is the best! This is a small shop, but an expert shop for sure. He was super friendly and answered my questions. Brake pads and rotors in 30 minutes!!!!! Thank you!

  Jennifer bartlett
a month ago
My little car feels safe again! Thank you so much.Hope your gf enjoyed the lemons

  donnie porter
8 months ago
These guys are great!!! Brought my car in had no breaks at all. Mike and the guys took care of me. They were upfront and honest. Their prices were fair. Had me back on the road in a couple of hours. I highly recommend them.Service: BrakesService: Brakes

  Susanne Varming
a week ago
Friendly, 100 % reliable, and really know what the are doing!Highly recommended!

  Kayre Axe
3 years ago
Awesome, honest repair place who always does a great job. I drive about 12 miles to come here because everywhere I've tried closer to me has turned into a bad experience. I love this place.

  Andrew Otero
a year ago
I stopped in to get break pads done with a Groupon I had purchased. Michael was extremely helpful letting me know my pads didn't need to be changed but rather my roters needing work. Helped me make a informed decision about the required repairs my car needed and rather if the repair was worth it or not as I will be selling the car soon to get a brand new one. Thanks River City Brakes.Service: Brakes

  Anthony Spearman
3 years ago
This place is awesome!! They are honest and professional!! I was told about 6 months ago that I would need to replace my rear brakes and rotors at a cost of almost $600.00. Since I have not been able to work that could not happen. I took it in the morning and Mike said the pads and rotors are still good for now and maybe need to be replaced in about 6 month or so. This a Great Honest place and I HIGHLY RECOMMEND THEM!!! See you guys in about 6 months and Thank You!! - Anthony -Service: Brakes

  Aaron Graham
8 years ago
I've never seen such integrity in a car shop. I have been treated with the best quality service by Mike's shop I've ever had from anyone for years now and I will always go to them for minor questions with my car, to major repairs because I know they are not in business to screw their customers. They appreciate me and all their customers by being completely transparent and upfront with their timing, service and ability to work with any special circumstance. Ever since I found them, I've recommended them to everyone I know!

  Kristin Alexander
5 years ago
Very very weird location. I was a little unnerved when I pulled in as it seemed super sketchy.However, their owner is a nice guy and very friendly. They checked on my brakes and rotors and found out I needed both replaced (I had only come in for brakes) and did it in excellent time.You do need to call ahead (I don't think they do walk ins) but they are pretty good in my opinion.

  cc Blue
7 years ago
The mechanic was excellent. Brakes done quickly and my car drives great once again. They were fair in pricing and didn't try to sell me things I didn't need. Gave me a heads up with what I'll need in a few months. Only reason I didn't give 5 stars is because I didn't care too much for the front desk young lady. Dry and not personable at all. But still a wonderful experience and I will definitely go back

  Phong Nguy
3 years ago
I would not recommend this place to anyone. I will list the pros and cons below, with pictures attached to prove why I find this place dishonest.Pro: Bought a Groupon for $89 towards front and rear brake pads with installation. I went in knowing I needed new rotors because they vibrated upon braking. Mike gave me a quote on how much it would cost to replace all brake pads and rotors. Service was good and quick (out in 2 hrs). Mike also gave me a call back from my missed call for an appointment, which was nice. One star for calling me back quickly and one for seemingly quality work (only time or inspection by someone with more experience than me, can tell)Con: Besides the positive points, I was overcharged and deceived. The reason for that is in the quote, the costs for both front and rear pads plus installation are $200 ($40 for each set + $120 total for installation = $200). The Groupon discount on the written quote only gave me $160 off ($40 off parts + $120 off labor), which means I had to pay an extra $40 for a set of brake pads that I already paid for with Groupon. Also, the final price on the Groupon says $259.90 value, which is basically a lurinf scam as you can see from how much parts and labor to replace all brake pads come out to be ($200).I didn't realize this until I went home and check the billing. I live 30 minutes away and I trusted the reviews that this place is trustworthy and affordable. Highly recommend that you reach out to your family and friends for a reliable mechanic.Update: 3 months in the the front brakes are wearing unevenly and theres reduced rotor to pad surface area contact due to poor quality brakes. The brakes don't stop as quickly as my stock ones did due to reduced braking surface. I went by to the shop the day following my previous review and the owner said it was normal. I guess that's a perfect answer if you want to lose customers because I am warning my friends, family and everyone who reads this review to stay away from this shop at all costs.

  Charles Worch
3 months ago
If you don't need brakes he will tell you if you do go here very honest

  Kat McKeon
3 years ago
literally the most honest mechanic I've ever met in my life. I trust mike with my life. (he's really cute too. that's not related to the quality of his work, but still.) I tell him and everyone I know he's so honest I don't know how he stays in business.Services: Brakes, Oil changeServices: Brakes, Oil change

  Michael Eberly
4 years ago
Michael is one of a kind, from the start was honest and told me i didnt need a brake job after i bought his groupon. Told me to refund it. Ive never seen someone in the automotive industry (private or corporate) NOT try and swindle people for their money. Ive been comming back ever since then for small or large car maintenance or problems. I 100% recommend his business and value his honesty, it makes for return customers

  Candice Worch
8 years ago
I have 3 vehicles I have brought to River City Brakes for various services. Most recently a transmission maintenance service on our buick and again a fair price for great service - honest. Each time it amazes us the honesty and integrity in this business is a rare find. I would definitely recommend this business for auto services and will bring my vehicles to them whenever needed. My husband knows that when we need service River City Brakes is our best honest and fair business.

  Doug Krieger
8 years ago
O.K. - I gave a great review 3 years ago - and guess what? It's only gotten better. Folks, I have no idea who's complaining around here but don't listen to them--these guys are some of the best mechanics in the business and honest as the day is new. Every customer I ever sent to them has been absolutely pleased and keep coming back - so, after 3/4 years now...whatever they're doing, they're doing it for the right price and they're fast and VERY efficient at what they do!Mike and Michael are a couple of guys that are so refreshingly honest that doing business with them is an absolute delight - I would not hesitate to recommend their services - THEY WILL TELL YOU LIKE IT IS and do not "stretch the truth" - they do not overcharge people, are always courteous and totally professional in their dealings. I would have to say that their rates are more than reasonable and they stand by their work - I have four cars - I left the dealership and started having them do all my regular maintenance, as well as extra maintenance of water pumps, fuel pumps, breaks, etc. Enjoy the experience - oh, and they stand by their work!DWK

  Jason Harris
5 years ago
my wife and I both have taken our vehicles to River City Brakes for nearly 4 years now, I can honestly say that the quality and caliber of staff make all the difference in the world, this shop knows how to treat a customer, and a vehicle too. So grateful for Mike and his guys, top notch act.

  Avalon Green
5 years ago
I only went to Mike because I had a Groupon. He told me I had 20% left on my brakes, my rotors were warped and I needed a new wheel. He doesn't do wheels so he had me buy one and told me to take it somewhere for the wheel and to come back to him for my rotors and brakes. I took it to get the wheel put on a few days later and they told me I didn't need a new wheel. They showed me that the wheel was bent, but barely, my brakes were metal on metal, wearing through. I needed new rotors and a tire on the back. They did all of this for a fraction of what Mike quoted me even with the Groupon. I'm so glad I found out when I did. When I called to cancel my appointment with River City, Mike was extremely rude and condescending. Please save your time and money and go somewhere else.

  Antonio M4114
7 years ago
Was told I needed front and back rotors replaced. Wasn't true had my car checked by 2 different mechanics prior to visit. Rotors are good. Just trying to add extra cost to bill. Got a refund from Groupon. Will never recommend this business.

  Alex
7 years ago
I've been here previously back in 2013 for my brake pads using their groupon deal. I came back a few days ago again using their deal from groupon. They're also super courteous and fast! I called last Friday expecting them to not have any openings and they were able to fit me in for a Tuesday morning appointment. I ended up needing to have all four of my rotors done rather than my brake pads and they not only honored the groupon deal but gave me the best deal possible and I was in and out in less than two hours! River City Brakes are honest people which is big in my books when it comes to auto repairs, I definitely recommend them! Thank you!

  Kelly Fingold
8 years ago
I was going to buy the groupon for $49(job regularly $129)for a front or rear brake pad replacement. In case the rears needed to be replaced, I called to see how much they charge to do a brake job mike(the manager) said $69 (not $129). Then I asked how much it would be for rotors if they were no good I was told $40 each. So after I bring my hyuandai mini van in they told me it would be a extra $20 for ceramic pads which most vehicles use these days and no where does it say what specific pads it just says "does not include specialty vehicles". I never would have considered a mini van a specialty vehicle.the rotors would be $90 each plus $40 each to install. I asked very specific questions to avoid this from happening. I feel mike is misleading and Price gouging. I would not send my grandma there for fear Mike would rip her off. Rotars are $50 and it takes about 20 minutes extra to change out if you are already going to do the pads. And his customer service was horrible. He basically told me he didn't have 2 minutes to explain what the diagnostic meant because he had to take care of a paying customer since I decided he wanted to much for the job.

  Mel
6 months ago
I don't think this is a good place to have anything done. I was married to a mechanic and I know how certain things are done. This place lied and tried to sell me something I didn't need. Told me I had to have it done. I would not recommend this place at all to anyone.

  Tara A
2 years ago
I pulled off my tires over the weekend to check my brake pads & rotors to see if they needed to be replaced. Rotors were fine and pads were as well but I wanted new pads for an upcoming road trip.Took my car in to have new pads installed, and without even pulling off the tire, I was told that my rotors were warped. The customer ahead of me was told the same thing. I asked the person behind the counter if he had taken the wheel off to see the warped rotors and his response was "No, you can just see through". I'd really like to know how he could "just see" without even pulling off the plastic hubcap. My Grandpa had followed me over to give me a ride home, so he witnessed this guy basically check my mileage and walk around and look at the wheel.Absolutely would be very wary of this place trying to tell you work needs to done that doesn't actually need to be done.

  D. Wright
4 years ago
Mike will always get my business. It's a bit of an oxymoron, but he truely is an honest mechanic! He has told me that I did NOT need brakes on a few occasions. It also doesn't hurt that he's pretty damn good-looking

  Tana Taylor
7 years ago
This place came highly recommended by several members of my local NextDoor group. Thought my truck needed new brakes, but turned out that it needed a new master cylinder; they got me right in, as scheduled. Would give 5 stars, but waiting room was incredibly COLD (it wasn't very warm outside, but after 11:30, it was warmer than inside!).

  Shane Kirk
7 years ago
These guys are the only Mechanics I trust. The only problem I've run into is wanting them to do things they aren't specialists in. They are honest and trustworthy. They will take a look for you and tell you if they can fix it or not and they will recommend a straightforward course of action if whether or not they are the ones who can do the work. They've done work for me in the past and they've also told me they couldn't do certain things and recommended I go to other shops for specific things. I can't say enough because I hate the speedy oil shops who always try to scam me into buying air filters or somehow managed to improperly reinstall my oil drip plug so that my drip pan gets ruined. River City breaks is the only shop I trust. Bottom line.