AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Amy Dimmick
a month ago
I needed a new battery so started calling around. The young man that answered was so polite and courteous I decided to come here and told him I was heading over. I parked and got half way across the parking lot and he was out the door with testing tools in hand. Josiah got a 2nd tester to confirm the battery needed changing even to make sure it wasn't the alternator. He recommended the medium priced battery but I wanted the longer life. With the old battery in hand, he still held open the door as we went in to make the purchases. Clean, helpful and efficient, who could ask for anything more.

  Cathy Spangler
a month ago
They always take good care of your car needsManager came out to my car and changed my license plate for me. It had security screws that needed special tools to remove. I ve been there several times and always so helpful.

  Jon DeLuca
a month ago
This store was TERRIBLE! From The new guy to Robert completely useless. So first I walk in and they have a what looks like permanent sign that says "OIL IS FULL" so right from the start they already can't help me. I'm walking in 20 minutes after I placed an order for 4 caliper bracket bolts online for pickup. I had to place them online as the 3 Auto Zones I called to see if they had it in didn't know what a caliper bracket bolt is, even going as far as to ask if it has another name.... The new guy who wore a hoodie and ear buds with no name tag was no help at all. Looked up my order I went to my car for my wallet (didn't need it as they don't check for confirmation or ID) when I got back no order was picked and he had taken a phone call that I now had to wait for him to finish? Then the new guy looks for my order and brings me one of my two orders that I placed, when I explained 2 orders were placed I then waited almost 10 additional minutes. That's when the elder Robert came to help (he didn't not at all) he looks and looks and I finally just want my money back. Upon looking up my order he explains that it was my fault for placing two separate orders and I messed up their system as I placed a second order after realizing I needed another order and they only had one. So here I am 40 minutes in for 4 bracket bolts and I'm only getting 2 AND it's my fault according to the guy working there. I then watched the old man get confused with the phone hold system and hang up on multiple customers by mistake. Even taking calls on speaker because the phone system was too complicated for them. I ended up leaving without getting my refund started as they seemed to be stealing my life force and personal time AND LOVING IT! I left and made it home to Ione as that's my commute home to find out they gave me the wrong sized item. This was easily the worst experience I've ever had in an automotive store. I hope that their online customer service will refund my item as id rather eat the $9 than walk back into that succubus of a store and deal with such an ignorant incapable group. Just buy it from Amazon.

  David Anderson
2 months ago
They were great as usual, they were out of one item at cost of $70, but they recommend a competitor to help us out. So, the next weekend project (transmission repair) went in and rewarded them with a $400 order.

  V T
a year ago
Terry ( Manager) is the guy I was praying for . He was able to sell me a bulb that I REALLY needed . He knew exactly what bulb was the right fit for my vehicle and very knowledgeable. I was driving near and was sad because I didn t know how to install a light bulb so Terry took great care of me. He was very empathetic, knowledgeable, and just kind. We need more people like Terry in this world. Thank you AutoZone for hiring such incredible people!

  Bostonfan1903
2 weeks ago
Amazing customer service an Terry an John and alex l. have always been great an really helpful an I recommend this store if you need help with your vehicle

  mah see
5 months ago
Always great customer service at this location. Terry was very polite and helpful making sure I got the right battery for my car. Thank you!

  Kourosh
5 months ago
Came to get a check engine light checked out, but was helped out way more than I thought I would be. I was assisted with how to use the tool, why I probably got it check engine light, how to get rid of it, and a lot more. I fully recommend this location and will be going back.

  Gina P
4 months ago
Terry the store manager is always super helpful along with staff. I will continue to use this location for my auto needs. Thanks guy!

  Alex
5 months ago
The staff was very friendly and helpful. They made sure I had the correct parts needed!!!!

  16arceus
a month ago
Best Autozone in town. Terry and his employees are always very helpful.

  Isabelle Mar
7 months ago
The two gentlemen at Autozone were extremely helpful, friendly and professional. I needed a new battery and they got me all taken care of. I highly recommend them. They re great!

  Kenneth Graves
a month ago
Terry is the man...thank you for getting me take. Care of an back on the road

  Philip Martinez
5 months ago
Terry Miller the store manager is very nice and accommodating

  Bleach Peterson
9 months ago
Corinthian is a life saver. I went in today for a new battery and he went above and beyond. Not only did he explain what was wrong with it, he also noticed that the old battery was the wrong one for my car! He got the right sized one and was done in 15 minutes. Thanks man!

  Laticia XO
a year ago
Bob gave me the best experience I've had at Auto-Zone to date! I spoke to him first on the phone and he was friendly enough. Once I showed up he immediately remembered talking to me on the phone and began to help me. He came outside and tried various sizes to find the closest fit for a temporary side mirror I needed. I left with a smile because he lifted a huge weight off I'd been avoiding dealing with. He was knowledgeable, quick, and Professional!!Employees like Bob seem like a rarity these days .. I feel very fortunate to have been assisted by him today.

  David Nor
6 months ago
Rude store manager if he s considered a manger with bad attitude especially Valentino night shift also being cocky just rude and unprofessional!!

  Kevin Mefford
3 years ago
I came in with a dead battery I had purchased about a month prior (I bought a very cheap one by mistake) and the entire staff was very helpful, especially the Manager Terry. Not only did he help me pick out the right battery, he also installed it right in the parking lot under the hot sun for me. It was a great experience and everyone there was top-notch with customer service. Even as I observed other customer interactions the employees had. I am so very grateful for these guys and will continue coming back!

  I B v Li K
2 years ago
10/10, very helpful staff. Went in looking to use the code reader but had no idea what I was doing. David helped me out and was awesome about the whole thing. Gave me some tips that might help with my issue and was polite / friendly.Really good experience for some one who does not know anything about cars.

  Aaron Carter
11 months ago
Been going here since they opened. Great customer service! Friendly staff! Incredibly Helpful! 5 STARS!!!

  Ratu Tuinabuna
a year ago
Great customer service, knowledge about their stuff and friendly. Went into the store, John was working the counter looked at the lights for my indicator I brought in and with one look he knew the part number and got it for me right away. Exceptional

  C K
11 months ago
Had to buy some oil to top my car off before getting an oil change and the staff were extremely helpful in helping me not only get the right oil but assisting me in putting the oil in my car. Would highly recommend this location.

  Josh Herguth
a year ago
I ordered the part I needed online. When I got to the store the staff were helpful and friendly, and I was quickly able to get my part and leave without any hassle. I have not yet had a bad experience at AutoZone.

  Pamela W.
4 years ago
Visited yesterday to get a engine flush or filter and had questions about an error code and Terry was very helpful with my oil questions and Issiah was extremely helpful with my error messages.... in fact he had personal experience with a similar engine and error message.... And tested my battery and alternator...very knowledgeable for such a young man. Great customer service deserves a great review

  Charles Kirk
2 years ago
Lovely service in and out just like i like it when it comes to a car parts and service store that is

  What are you doing, Roger?
a year ago
They didn't have my battery but there was one nearby that did have it! They gave me a Jumpstart so I could get to the other Auto Zone, very helpful staff. I have been here before and would definitely go again!

  Debbie Watson
a year ago
Awesome customer service. Corinthian is the young man who assisted me. He is very knowledgeable, professional, and patient. Great experience.

  Mikoshi
a year ago
Robert is the best and hooked me up with wipers in no time! Definitely deserves a raise along with the other guys too!

  PalmerShock
6 years ago
Great experience! Jose M helped me out my filling up my tire while we were both in the blazing hot sun and he didn't complain once. Good conversation too. Very timely and always super friendly staff.

  Brett Prentiss
2 years ago
Jackie and Ace were hands down AMAZING. Best auto parts store in Citrus Heights!!! Walked me through my options, advised me on the exact battery I needed for my car and truly made my day! Thank you both so so so much!