Cerritos Acura Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Auriwan
4 months ago
2004 RSX, Gas leaks bottom mid section. Took 1 wk. to get a call back, stated need a new gas pump advised after market. Bill was $955 part & labor. (was afraid to drive too far, heat may cause fire)Talk to regular mechanic, said if gas pump didn't work won't pump gas out & leaks., it's just $2 O-ring!!!Opinion to myself is not to go to dealer after out of warranty.

  Fiona Wolfe
5 months ago
Allen Kim Is a mazing associate. He went above and beyond to make sure that we were comfortable and understanding with type of cars that we were interested. Allen Kim is always going extra mile to assist us. We purchased a mdx Aspec and we have a great experience with Allen Kim. I ve been custom serviced for 25 years and I have to say s is hard to find a sale person like Allen Kim! His the best!!!

  Lupe Reales
11 months ago
Service on May 18, 2023 , was frustrated , my appointments was at 11 got there before, the advisor, IMRA MURRILLO, was very rude , I was there for a very long time more than 3 hours for a oil change & and with a baby , he didn t care he took his sweet time and didn t care about giving my car back wouldn t Recomend this place anymore . Every one there are super RUDE AND CARELESSPOOR CUSTOMER SERVICE I WOULD GIVE THEN 0Services: Air & cabin filter replacement, General repairs & maintenance, Air conditioning, Oil change

  Makai G
a year ago
Got some warranty work done with Don. He was 5 star service. Thats all I come for. Coming to Acura to be charged $150 for an oil change with no car wash when it's $49 at Honda, with no coupon, just doesn't work for me.

  Alex Duarte
2 years ago
I recently brought my car in for an estimate, I was assisted by Alfred. Left my car in for a full diagnose due to my car not performing well. I was given an inaccurate diagnose; which would cost me almost $1,000. I was charged almost $200 for the diagnose. I decided to get my car fixed a private shop. My mechanic did not do anything else asides from what the dealership had diagnosed on my car. A day later I got my car fixed the same issue I previously had came back. Same engine light was on. I called the dealership because I felt I was given a false diagnose. I left my car there almost the entire morning. I was told there nothing wrong with my car. I then, asked to speak to the Glenda and then she passed me to the main manager of the service department. He was not very professional, he had a very disrespectful tone and towards the end of the conversation he said period to me. Like if he was lecturing me or looking down to me. I said I wanted my money back for the diagnose or I would then to check for a shortage or for the v-tech solenoid. I have read that that could be what it was causing the issue with my car. Mark (I believe that is the name of the department manager) didn t even take that into consideration and said that I could whatever I want with my car and take wherever I can. My money would not be refund and nothing else can be done.It is very sad and disappointed that the same place where I have been given my business had treated me very poorly and disrespectfully. I would not make business with Cerritos Acura ever. Service department is the worse !!!Service: General repairs & maintenance

  Maria Delgado
2 years ago
Excelente service, no too pushing, we got a good deal on the price and interest rate.Very professional actitud

  James O.
2 years ago
Service offered a car wash and recommended making an appointment to include a complimentary car loaner for any extended service over an hour.

  Oscar Maga�a
a year ago
Great service, snacks while you wait, free coffee, WiFi access, and plenty of places to sit.

  Ed Herrera
2 years ago
The service department here is awesome. Shout out to my always helpful service advisor, Jerry

  Jessica Ochoa
2 years ago
Customer service is great here. Definitely recommend

  Jose Angel Covarrubias
a year ago
Don our service writer was great!

  gulshan pagdiwala
3 years ago
Efficient, courteous and absolutely wonderful wonderful! The biggest bang for your buck

  Willy Montoya
2 years ago
Went to get a transmission fluid service. Good customer service!

  Fani Robles Lopez
a year ago
Customer service was excellent!

  Bruno Manetta
a year ago
Professional. Loved the text updates

  J S
2 years ago
Good customer service,

  Gera's channel
3 years ago
Acura helped me with an old project I had to get it back on the road.

  Roberto Sedano
2 years ago
Courteous and friendly service

  Efrain Salas
3 years ago
Nice work

  Gustavo Tobar
2 years ago
Great service

  Ms. Venessa Rosas
2 years ago
Handsome gentlemen.

  Eunhee Choi
2 years ago
Kind, fast.

  David F
a year ago
no comment

  orlando Caselin
a year ago
Jose Luis best seller,