Palm Springs Mirror & Glass

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kelly Kerr
4 years ago
I have to agree with the many other serious complaints against this company. We had a new home built for us in Rancho Mirage, and Palm Springs Mirror & Glass installed the windows.We've had nothing but trouble with multiple windows failing soon after installation, and even after having some of them repaired, they still messed up a 2nd time.We do not live at this property full time, so every time we've visited over the past 4 years it has involved the hassle of contacting these guys and being put through the hassle of scheduling replacements, service calls, sending pics, having guys come unprepared to see what the issue is, etc. With the window in question here, they told us to contact the supplier about it (Milgaard), and after spending 2 years trying to get a response from Milgaard and schedule a visit, they come and advise they didn't even make them. We went back to PS Mirror & Glass who then says they got them made from a different supplier and will arrange for them to be replaced. After several months of not getting a reply from their receptionist Lisa to schedule the replacement, we again followed up and were then told too bad they are out of warranty. The entire delay in getting this resolved was 100% Palm Springs MG, so perhaps this is how they dodge responsibility for their poor work.What they did offer, was to cover the cost of the glass, provided we pay over $1300 for labour. This is also very shady, as I got a quote from other glass companies for about half that cost to replace them, including the cost of the glass. Looks like they were trying to make a lot of profit on replacing their own poor work.Even after advising we would be filing a complaint with the Contractors State License Board for all the issues we've had, the response we got from Lisa Fleres-Schindler was:"Kelly,I have sent your messages onto the owner of the company.Any future messages, please email to Darryl directly.Darryl@psmirrorandglass. "Of course, over the course of a week and multiple messages, Darryl has not bothered to respond.Avoid this outfit!

  Deisy Vergara Limon
2 years ago
Very efficient I spoke to Pam yesterday a few minutes before closing time she quoted me over the phone.I dropped of my window frame at 8:00am Michelle was very helpful I tolled her I was tolled it would be fix same day by Pam and they honored it . I was able to pick it up the same day before 9:30 am. Best in town I must of called 8 other places before I found Palm Springs Mirror and Glass. Highly recommended

  Neon Pion
6 years ago
We had 5 stars service at the same day per our request! Very happy to deal with. The replaced window looks brand new and clean.Would highly recommend this company in order of emergency or not. Thank you, guys!

  Larry Kaster
9 years ago
This is a geat company. We had a broken window and they were very professional and quoted a fair price. The workers were punctual and cleaned up after themselves. The workmanship was excellent also. I would highly recommend this company.

  John
6 years ago
Yelp ReviewHigh price - LOW quality work!I requested a meeting with the owner but the company failed to respond.Here's my experience:Alex, front desk excellent service, knowledgeable1-24-17 Ordered Windows2-6-17 (13 days later) Called for status of order The woman said my shower doors were ready to install?? I ordered windows not shower doors2-7-17 Walked into office. Alex said there will be a delay.2-14-17 (9 days later) Installed windows.Gap - Light showing through one corner, installer caulked the inside of the window Wouldn t it be more effective if it were caulked on the outside?Used damaged spacers, they had no new parts on the truck. One window was miss measured had to re-order. The person who took the original measurements was the manager. This tells you the attention to detail this company has.2-16-17 Installed window that was miss measured. Installed damaged seal after I asked him not to. I immediately walked into the office showing Alex the quality of work your company was doing. He had me email him the pictures.2-22-17 (6 days later) asked for the status of the new seal.2-27-17 Installed new seal. Installers said they couldn t see why I wanted a new seal. I said REALLY! None of my other windows have � spaces like this. Again, This tells you the attention to detail this company has.4-11-17 Received a call from Pam for the balance of invoice $347.00Originally they quoted 7 days the job would be done. This job took 33 days to complete. It held up my stucco man, AC installers and the painters. This long delay cost me money.

  charles burton elliott jr
2 years ago
I took a broken mirror to these yahoos to fix. I got the mirror home and set it up and it looks like a funhouse mirror. When I called to tell them, they politely explained to me that the frame is warped which is why everything looks distorted. first of all, the original mirror was not distorted in any way. Second, if they knew it was warped and looked funny, then why not call me and tell me before you charge me $260.00? I will never use them again and caution you to think twice as well. Lousy repair work, lousy customer service and just plain lousy everything. I wish i could give them zero stars.

  Catherine Brush
2 years ago
Extremely nice people. Know there jobs. Very reasonably priced. Quick service, we waited and it took 10 minutes maybe. Great experience

  Kristen Eldar
6 months ago
Very good service and kind people Thank you.

  Heather Underwood
4 years ago
They were prompt and efficient. Great to deal with. Everything ran ahead of schedule and smooth as silk. We ordered a glass wall for our shower.

  Martin Velasquez
9 months ago
we always use Caley and his crew . very nice people !!

  Richard M.
4 years ago
Thanks to Alex for expediting our glass replacement. We re very happy with the service which was outstanding from my first call to installation.Richard

  matt merrill
2 years ago
A great company and very helpful, the office staff are pleasant to work with. Thank you for your service.

  jg jg
6 years ago
Really, really wonderful company. They stand behind their product, very fair pricing and the people that work there are friendly and very helpful.

  Eli Plays
5 years ago
My shower had terrible mold and was in horrible shape from years of neglect by other tenants...the work was amazing... after the new one was installed its like u cud never tell it was dirty before...miraculous experience thanx to rigo at ps glass and mirror

  Jordan Hall
6 years ago
Christy and her family at Mirror & Glass Works does amazing work. If you need exceptional service in all things glass get in contact with Christy. Highly recommended.

  Peter canova
6 years ago
These people do not follow through or return phone calls. A guy was supposed to come here, never showed. Called 3 more times and they never returned a call.

  Steve Shaffer
3 years ago
They cut some glass shelves for Casitas Del Monte very efficient very good job highly recommend taking all your glass work to them

  Bill Hayden
6 years ago
Custom sizes quickly. Very friendly and helpful staff. Easy to order.

  Luke Conner
5 years ago
Wonderful people working there. They make me feel like im family

  James Lipman
5 years ago
Friendly, quick, priced right. Very happy.

  Carl Ljungquist
3 years ago
Best in the Valley. They do it all.

  TRIMPRO P.C.P. (TRIMPRO)
6 years ago
Very helpful and fast work

  Victor Ochoa
5 years ago
Good service and courteous

  Alisha Colegio
6 years ago
Great service

  Terry Chapple
5 years ago
AWESOME PLACE